THMotorSports

This is what this company does. They don't have accurate inventory on their website so you order a certain quantity, in my case tires. They can't fill the order, but they then take the money out of your account immediately, you then get an email days later that they don't have the inventory. They then take another five days to put the money back in your account. So, the way it seems to me is they know full well that they can't fill an order, but they borrow your money for free for a week before returning it. Almost every company out there does not debit your account until an order ships and that's the way it should be. What this company does should be a crime.

"I placed a order through autoplicity for 1224.23 come to find out a week later that thmotorsports does not have them in stock and does not even know if they will have the part ever again so long story short canceled my order and still waiting for a refund from Michael Novelo the Customer Service Representative that's been over a month now. Stay away from this company"

I purchased an item in error and initiated a return. The individual on the phone told me that there's a 20% restocking fee + return shipping. At the completion of the return I was charged 30% (the items were unopened). After contacting them again they refused to make it right. There are enough companies out there to do business with and THMotorsports/Autoplicity doesn't have to be one of them.

Don't do business with THMotorsports. They took me for $400 for a product they said fit my vehicle but turns out it doesn't. Their website was inaccurate and they would not take the product back because it had 2 indications of bolts being put on. Of course how else would have I figured out it didn't fit! Read the e-mails for yourself in the pictures attached.

THMotorSports.com uses a click-through year, car and model to determine what product fits your car. I successfully did this and ordered a $354.84 grill guard for my car. They sent a grill guard for a van. Obviously it does not fit my car. After contacting them about their error they finally provided me with an RMA. The RMA states there may be a 30-50% restocking fee along with me paying the return shipping cost for an error their company made. BUYER BEWARE!

It drives me insane when stores are too lazy/dishonest to update their site with actual stock status. Listing an item as 'in stock' when you no longer even carry the line is dishonest, and causes customers to unnecessarily reveal sensitive data. But who knows--this was my first order with THMotorsports and maybe they're actually just a scam operation setup to gather personal data?

They purchased an item off amazon from my company, and returned a 4 year old broken product. $3500 marine electronics item. Theft is theft and these guys are crooks. I want to make sure that as many people know as possible what kind of humans you are doing business with when you work with TH motorsports, dishonest, thieves who are not afraid to steal from honest people.

I order a glove box for my jeep. Order said. I'll get it in three days. I got an email that my item is back order. 5 months. I wanted to cancel and I keep getting the run around. This people are some sick bastards. Don't buy anything from this pieces of crap

Ordered parts, only some arrived. Called in, they said oh, sorry other parts are shipping separately. We'll call the warehouse and send you the other tracking number. They didn't, but one of the parts arrived anyway that day (Friday evening). Call back in, ask where the remaining part is, they say oh sorry, we forgot to ship it, we'll overnight it. Can I have a tracking #? That's not available until 6 p.m. tonight. Call back in, hung up on twice, call back on a different phone, they hang up on me after I explain why I'm calling. Absolutely bull$#*!, and I'm filing a complaint with the credit card to get my money back. Trust me it's not worth the hassle. Avoid THmotorsports.

Order a Lowering kit that said arrives usually in two days. 11 days later I called to find out what was going on, they said, it ships tomorrow. 3 days later said package arrives without all the parts required to lower my sons' truck. I call and go back a fourth with people who know nothing, then I get an email with a return label, and letting me know that my first shipping cost would not be returned to me. And that I need to run around to a UPS store to return because the missing parts will not be in until September. I called and get no help! Stay away they knowingly shipped an incomplete kit! Terrible company.

Ordered items stating delivery from manufacturer in 2 days (1 item was 14 days) and items shipped, however when received 3 items had not.

Queried why and was told it would be a month. Asked why no communication to advise of this without me having to chase and was told they had. So asked for this not received communication to be forwarded and it never was.

Over 1 month later chase what is happening. Another month….

So lure you in with good prices but have no stock or commitment to fulfill your order. You have to chase and then when you eventually get a refund, buy elsewhere.

Save time and hassle and just buy elsewhere in the first place.

Part got lost by FedEx and they are making me wait for a trace to be complete and want to hold my money till they complete the trace making me loose track time and money. Absolutely crap, opened a dispute with my card company to get my money instead of waiting their week plus to get it because they pick a horrible service.

I ordered a Firestone Air Rite Kit (2592) that THMotorsports AKA Autoplicity advertised as on sale for $957.24. After 5 days I still had not received a tracking number. I called their 1-800 number and after 10 minutes of music I got a customer service person to explain that only their warehouse could provide any updates on my order and the warehouse was currently closed. So I call back later listen to more music for 5 or so minutes, long story short 2 more phone calls and 6 hours later they send me an email stating parts not available for 30 days. I now believe they just hold your money wait for you to contact them try to BS you with excuses. Refund will take 4-5 days. What a ripoff.

Took a bit to deliver, but, when checking other sellers it would the same or longer. Very cost effective for exactly the same part. Every time I asked for status they replied. On the phone, internet. You might desperate sometimes, but it is what it is. Got here my new springs for my old boy to give the right stance to it.

Ordered 4 tires from the site after spending hours looking for what I thought was a reputable business. The order was cancelled without any explanation. I went back to the site to see 132 of the tires in stock, with a price almost $50 more per tire! Sketchy and dishonest business practices.

I ordered very expensive Blilstein shocks for my motor home. It took several weeks to get it into the shop after receiving them. Mechanic found they were the wrong shocks. The correct ones were even more expensive but I asked to send the old ones back and purchase the new ones. No dice. Even though the shocks were still in the box, it had been over 30 days so they flatly refused. Bought my shocks at another source. I will never again do business with TH Motorsports.

Ordered tires on Wednesday and paid for 2 day shipping to have for the weekend. On Friday the expected delivery was Monday. I called and my tires had not been shipped 2 day as I had requested and paid for. I was told my additional shipping charges would be refunded to me. I was told tires could not be expedited and no other customer satisfaction was available whatsoever.

Placed my order two weeks ago, so I decided to email them about it. Got an immediate reply saying my items were back ordered with no ETA on when those parts would be restocked or ready to ship. If I hadn't inquired about my order, how long would I have waited to hear back from them? Would I have received any updates if I hadn't reached out. Think twice before ordering from this website.

Best prices I was able to find for the rotors I bought except that one of the rotors that was shipped from their several warehouses never arrived. I checked the tracking info and it said the item was damaged and was undeliverable so I contacted THMotorsports and they looked into it and said they would refund me that one rotor which was fair. It's been a month and a half and I have yet to see my refund. I reach out to their customer service rep Michael that keeps telling me "it'll be processed soon" which is total BS. I've never had any refund take this long to be approved & process. Definitely won't be buying anything from them again and hopefully other customers don't experienced what I've had to go through.

Ordered and paid for a set of tires. It was a great price, but not a too good to be true price. They showed in stock, with free shipping, and not far from me. Thmotorsports canceled the order and didnt even bother to contact me. 3 days go by, I'm expecting delivery, but what I get is a message from PayPal saying I have a pending refund. I call Thmotorsports phone number multiple times... it rings once and hangs up. 5 days after my order I received an email wanting to know if my order was delivered and if I was satisfied with my purchase. I replied with what had happened, and got nothing in return. Thank God I paid with PayPal. I did get the credit, but have seen better customer service and attention to detail by scam artists. Thmotorsports sucks to the 3rd power.

Beware, accidentally ordered part due to unclear description. Order placed but I immediately informed minutes after I realized wrong part was ordered, contact and emailed customer service to cancel. Day or two I was told too late to cancel just to contact and return. When I received and returned I was charged a restocking fee and return label fee (total $95) Now I was told that it was not their fault as I placed the order after hours. Very disappointed on my experienced with THMotorsport.

After a week of shipping after paying for a two day shipping finally got my 4" lift damaged boxes horrible costumer service says I lied about getting the 2 day shipping very rude disrespectful and had a horrible attitude was supposed to get refunded for my 2 days shipping never received the refund and took 3 days to finally get ahold to someone to figure out where my packages where 0/0 would absolutely never shop there again.

These guys have ads all over the internet claiming lowest priced items are I stock and delivered within days. Unfortunately their claims are untrue, they may have the lowest price, but you likely won't actually receive it! They took over $1700 of my money knowing they did not even have the item. After never receiving a tracking number I contacted them. After another day I received an email saying the order should be available for shipping in 2-3 weeks? I received a cold response from them upon requesting a refund and their customer service manager "Michael" is not the epitome of "Customer Service"by any means. They had nothing to say about their false advertisements of in-stock items and made no apologies. Their web site still says they have the item I purchased, so needless to say they have made no effort to correct the issue. I did eventually receive a refund, but it was not quick. These guys have bad reviews all over the internet. It defies logic how they have such a good rating on this site. Do you research.