Musikhaus Thomann e. K.

Harley Benton CLJ-503CE WN
I removed the pickup' made a good-fitting bone saddle slotted the bridge' removed" the pickguard, and"put some medium gage Elixer string on it. I like the tone that the walnut" gives it a dry' warm sound I' like' I am happy with it.

The best website and company...
Parcels have always arrived on time. Great customer service and returns policy.

Received my order today 25 feb which I placed on the 20th great service and communication as always thanks and regards- Paula H... Dublin

Excellent all round, no matter what you might be looking for, they have it, and you will get it quickly

You can find everything you need, from instruments to studio gear, in great prices! Totally recommend

Always perfect! Good service and an amazing customer care service. They are fast, pro and friendly.
Happy customer

On a guitar I bought it started having a signal drop. I was asked to return the guitar for analysis and was without it for over a month.

When they returned it, it came packaged badly and with the headstock damaged.

Now, despite confirming that the damage was their fault, they only accept responsibility if I send the guitar back to them, which for me means that I will lose the guitar again and run the risk of it being damaged again, besides Thomann not guaranteeing to repair the guitar and that it is not possible to replace it because it is no longer in stock.

In addition, Thomann's management of this incident and transport was disastrous and without any respect for the customer and his needs:
- It has no initiative to inform the customer of what has been done/analysed;
- It goes on, successively, putting forward possible causes other than the guitar as the various issues are highlighted or clarified, or else it does not clarify the information given to them;
- Negligence on the part of Thomann in the wrapping and packaging of the guitar;
- Deficient articulation and transmission of data with the transporter and customer (they never spontaneously informed, nor provided information about the delivery and date, as well as wrongly transmitted the customer's delivery data to the transporter). This caused several delivery attempts with unnecessary movements and delays in delivery (which may have contributed to the damage to the guitar);
- Willfully refuses to assume their responsibilities unless the customer is left without their guitar (despite being available to examine the guitar and provide photographic proof or other information).

Easy and inexpensive order. Shipped quickly and with no issues even though it was the instrument was 130 cm long!

Thank you Thomann and your customer service You dealt with my request without hesitation I have nothing but praise for you I will continue to purchase my musical items at Thomann

The best online store in Europe. I've been buying 10 years on thomann.de and I've always been pleased.

Nice service and many options! You can find all you need and really fast delivery, easy to pay and good prices!

Shopping with thomann on line makes it very easy and the equipment is of very high quality and delivery very prompt

Only music saves life... Thomann helps music happen! Best service, High quality control! Safety, quality, best instrument brands available here!

The best online store for instruments and related products. Best service, High quality control, safety, quality...

2 times failing to charge the order/replying to the customer makes me want to share the world. Good luck!

The one of the best...! I'm only on on the trip and the thomann i'st only available! It's very good contractor!

Great service and prices I have to say! Keep doing it Thomann. Next order wil be soon again. You are rock\m/

Delivery was missing some items. Thomann refused to send them because I had already recycled the massive box they shipped everything in.

Excellent service from start to finish, very quick delivery, will definitely recommend and use again

I did buy their Behringer System 100 bundle and the VCA didn't work. I was asked to send it all back and then I got it back with the exact same problem. They then asked me to return only the VCA which I pointed out might be a bad idea, that they should instead check the whole bundle but no. So after a few weeks I got a new VCA which didn't work either. Same problem. I asked Thomann why they wouldn't take it all back, test it all and then send me a functioning bundle but was instead asked to send back only the VCA, the second one. And I was told they can't check things like that. A few weeks later I received a third VCA which, of course, was not working either. Same problem. It's said that the definition of idiotic behavior is doing the same thing over and over and expect different results. This has taken me two months of trouble, packaging expenses and a lot of carrying packages around. I've asked several times if there will ever be any compensation but was told that they would not. So here I am, two months after they took my money, still no functioning products and still no compensation. I've spent a lot of money buying from Thomann but once problems occurred it became hell. If they'd sent me a new bundle right away it would have been fixed in days. Now it's months. Be wary about this company. They're huge. One customer more or less is nothing to them. As long as you get things that works it's fine, but they've showed me what they're really made of once I needed help. I've already started to buy equipment from another company and Thomann has one last chance to make things right if not, I'm out for good.

Great Customer Satisfaction with real trust and truthfulness. Good knowledge on products, High Professiona with quality products,

They have anything I've looked up that competitors hadn't been able to provide me with. Reall impressed!

This is the second time that I have been let down by Thomann.
In a nutshell, they want you to believe that they offer 3 years of warranty but when the time comes to honour their obligations, they simply refuse. Seeing how they are no longer obliged under EU law, things are left to their "judgement" - which is another way of saying that you can kiss your claim goodbye.

In my case, I had bought a Seymour Duncan lipstick bridge pickup. The problem that it exhibits is that it came from the factory with one side of the cover in Chrome and the other in Nickel, which is a textbook case of manufacturing defect.
By the time I received it, there were other more urgent things to deal with and seeing how the 30-day money-back guarantee deadline passed, I relied on the 3-year warranty to sort it out eventually down the road.
Seeing how it was low in the priority list, I contacted Thomann to sort it out before the 3rd year of the warranty expired. Had I known that their 3-year warranty claim is a moot point, I would have acted sooner - that's called hindsight! At this point, I have to stress out that I am mostly a collector and the pickup is in like-new condition - it practically hasn't been used.

Their response (after talking to more than one persons in the customer care - the initial agent, as well as the Customer Care Team Leader) was surprising to say the least. They admitted that they would treat the case within the initial 30 days as well as within the 2 years that EU law mandates. At the same time they refuse to treat it now they are no longer obliged to. Of course until they admitted that, I had heard all sorts of excuses, my favourite being "our supplier has told us that they have no information regarding such a manufacturing fault" - as if it's not enough that I have the defective product in my hands. Which makes their position even worse as it means that the quality control chain failed in all places starting from Seymour Duncan, to their supplier and ultimately to Thomann.

To sum up, it causes me great concern that Thomann is not honouring the 3-year warranty - the one that is too eager to advertise.
This renders it void of meaning and a fraudulent act only meant to act as a marketing tool to attract customers. It is fraudulent to claim "Your purchases at Thomann are backed by our 3-year warranty, i. E. we extend the manufacturer's warranty period (usually 12 months) to a full 36 months - at our own cost and there's no extra charge for you!" when after the 2 years that EU law mandates, the 3rd year is left to Thomann's "judgement". This is the definition of fraudulent claim - buyers beware!