Musikhaus Thomann e. K.

I bought a flute Prima thumbrest. It came without the adjustment screw or proper installation instructions for the silicon pad. I wrote asking for the screw size so I can buy it locally and asked which way around to install the pad.
The responded with a from letter asking for photographs of what they sent me BEFORE THEY WOULD DO ANYTHING.
THERE FOLLOWED MORE CORRESPONDENCE WHERE THEY WERE VERY RUDE, SAYING I WAS REFUSING TO COLLABORATE IN SOLVING THE PROBLEM.

A ülkesinden b ülkesine sipariş veriyorum ve bu siparişin de başka bir ülkeye teslim edilmesini istiyorum. Bunun sonunda hiçbir sorun yaşamıyorum. Diğer uluslararası alışveriş siteleri thomann'dan ders almalılar.

Honest People, Best Customer Service, Best Quality. Their brand Harley Benton is a killer, it will dominate over classic global brands very soon. I'm happy to spend my money there.

TERRIBLE EXPERIENCE! - I never write reviews, so for me to do so, the service must have been really bad. All I can say is... "What an awful experience I have had ordering an instrument online from Thomann." HERE'S WHY: It took over a month and when I finally received the package... they had sent the WRONG INSTRUMENT (I found out later that it was due to mislabeling of their product). After receiving the wrong instrument, I had to go through the painful process of sending it back (getting shipping quotes, dealing with delayed customer service emails, taking several pictures of the shipping boxes/labels/instrument, and so much more). After sending back the instrument, I became even more frustrated to eventually get the news that they were "out of stock" on the instrument that I originally ordered. At this point I still haven't received my refund. MY ADVICE: Do not order from Thomann. Just pitiful service all around.

Absolutely appalling... DO NOT ORDER ANYTHING FROM THIS COMPANY. We ordered goods at the beginning of January... we paid the delivery fee, goods arrived today (£500) and the UPS man said that now we are out of Europe we had to pay another £106 to him in order to receive them. I rang tomann.de uk and they told me that they are trying to sort this out but couldn't help. There is nothing on their website that says you have to pay another 20% and even when I have googled it on their website now nothing comes up. I have been on every music website I know and told all the muso this company... hopefully you will feel the same ways and music college students I can find to not order from them.

I thing it's the best communicate, shipping and deal service I ever had. The reaction time from my order to shipping was unbelievable fast!
Thank you so much!

I've never put a guitar together, so ordered a Tele kit of thomann, decided to just varnish it, three or four coats and a bit of polish later looked good, right let's put it together, took a couple of hours, including coffee breaks, it all went together fairly easy including the electronic stuff, one screw had to be replaced with a slightly bigger one, but other then that no problems, all done I plugged it in, quite a lot of noise, I'll take of the bridge plate and check the earth lead one day, but strangely at full volume noise disappeared, so I'll just play on full volume haha, it don't take much setting up, and it does sound good, I'm very pleased with it and pleased an old git like me can build a playable guitar, if you want a fairly cheap guitar that's fairly easy to build, get one of these!

Only ordered guitar and amp on Wednesday it came today. Well packed and very impressed with the quality of goods. It was a bs guitar and there is not a mark on it amazing.

Best customer service in the whole World, Great range of producs! 00% feedback from me everytime. I have never had a problem with anything and i have bought a lot and will continue doing so.

The worst customer services I have ever used. They are arrogant and take so long to resolve anything I really cant believe it. I am not exaggerating, my problem has gone on for months, they made big mistakes but did nothing to correct it, they refused returns without original disintegrated packaging that was so bad the product was damaged twice in the post. They accidentally gave me a refund and asked for it over a month later which was news to me. In that time I had been made redundant and didn't received my last 2 months wages and the money was gone, when I offered to send it back they was refusing to accept it, then they changed there mind but wouldn't take responsibility if the package was damaged when I had no packaging and ignoring the fact that the original packaging was useless in the first place. I am struggling to pay and I got some money together and I owe them £10. They gave me a grace period and then took it away threatening to take it to a debt collector! I will never ever use Thomann ever again. They don't show any empathy. Avoid these and use a UK company.

Very bad expirience with this company!
I buy i (try buy)! Some headphones ultrasone pro 900i i make order pay debit card found was immediately frozen at my Debit card, so my bank accept payment i think will be all ok and i get my headphones and next day someone from company write to me mail your order was cancel you must make new order and -pay bank transfer WTF? I pay already Debit card (my found still frozen at my debit card) so i call to my bank and they told me do not send any Bank Transfer to this company
3 days i write mails to real cancel my order and try get back my frozen founds to my debit card, card was Visa!

Problem is how many days i need to wait to get back my founds:/
Very bad company customer service does not exist

So now i wonder how many time i must wait to back my reserwation money

YOU HAVE 30 DAYS TO RETURN AND MONEY BACK GUARANTEED, AND THEY ARE VERY QUICK IN RESPONSE, AND YOU DON T EVEN HAVE TO PAY A PENNY FOR RETURNING PRODUCT, I ORDERED AT LEAST OVER 200 INSTRUMENTS IN THE PAST 25 YEARS AND IT IS DEFINITIVELY THE BEST SHOP FOR MUSICIAN WITH THE BEST CUSTOMER SERVICE EVER! EVERY VERY FEW TIME IT WAS A PROBLEME. THEY SOLVE IT EVERY TIME FASTER THAN THE SPEED LIGHT! ANY EMAIL GOT QUICKLY REPLIED, AND WHEN THERE IS A PROBLEME THEY ALWAYS FIND A QUICK SOLUTION.(ALWAYS!)i CAN NEVER RECOMMAND YOU THIS SHOP ENOUGH! IT SIMPLY THE BEST MUSIC INSTRUMENTS RETAILER IN EUROPE WITH THE CHEAPEST RATE AND ONE OF THE MOST EFFICIENT CUSTOMER SERVICE! SHIPMENT IS USUALLY VERY QUICK WITH UPS AND THE STOCK SHOWN ON WEB PAGE IS ALWAYS REAL! GO FOR IT NO HESITATION NECESSARY!

The best site of music instruments. I am appreceate work of those people, who made so much for internet selling. I tested million times) Musicstore stands alone in the corner)

I have just had the misfortune of order a Gibson guitar from Thomman, which arrived in perfect condition but was totally unplayable due to several problems from the manufacture. Thomman claim on their website that they check every guitar but when I asked they simply take a box off the shelf and ship it. I was told that for them to send me a new one as a replacement they would either need to have received the faulty one back or I would have to pay again. Understandable I suppose, so I paid again for another Gibson, after waiting for 4 days for delivery I checked the scheduled UPS date of delivery only to find out the Thomman had reversed the delivery as they claim that all Gibsons are like the first one I received so I wouldn't be happy. So when I asked if they could credit me for the second one (the first one was still in transit back to Thomman) I was told No they had to wait until the parcel they return before it even arrived at my home address would have to be received back before they would credit me.
Long story short. I chose another make and model and Thomman then agreed to set it up and ship it Express delivery. Which they claim they did. Now they tell me that something must have gone wrong with UPS (blame someone else) and it was on a standard delivery. So still I have no guitar.

Thomman used to be really slick, now I would really think twice about ordering from this company again. Terrible experience.

Hi guys
> Guitar arrived today all in one piece,
> Over the moon with what I got for my budget.
> Please don't be offended by my comment
> I have an OCD disorder and that plastic covering the pick ups is so difficult to remove
> This is not a complaint just an opinion from a pensioner
> So all in all for the money I have a lovely guitar
> Thank you all
> Regards Nigel
>

I have spent over 2 thousand euros withThomann over the last couple of years and by and large the service has been reasonable. However, you only really get to know a company when something goes wrong and you need some help. I recently Ordered a B stock LD Maui 5 go, listed as "may have some slight wear marks". It arrived with the control panel unattached to the body, all the screws were missing and the unit wouldn't charge the battery. Thomann told me I could send the unit back for them to assess. Before sending it back I looked at the feedback on repairs and found a significant number of people saying they sent the goods back using the label thomann sent them and the parcels mysteriously disappeared in transit. They were left with no goods and no refund. Some of these cases have been left unresolved for more than a year! What sort of company sends out products obviously not in a salable condition and then expects the customer to either spend months waiting on a resolution or risk the goods being reported as lost and being left with nothing. In order to be sure that I actually got some value for my hard earned money, I had the unit repaired at my own expense. Thomann haven't even offered a token payment to offset the cost and inconvenience. Is saving a few euro worth the risks of dealing with unscrupulous companies? I don't think so, I won't deal with them again. Before you buy, please have a look at the feedback from customers who have had issues, then decide for yourself

Received today NEW Squier Jazzmaster 40th aviversary edition in mega price as b-stock, besides minor lacquer problem in not visible place great deal, can say deal of my life, such a good and beautifull instrument is such a great price, thank you Thomann!

I know a lot of Music Dealer, like the Guitar center in L. A. or the House of Sound in Basel or Music Store in Cologne, but the Best of the Best is Thoman, and i will tell you why that is...
First of all, look wherever you want, you can not beat their sales prices because of their volume that they sell each single day, second is the knowledge of their employees, they just know what they doing, yes they are humans too, so of course they have good or bad days like anybody else,
But if you acting nice and friendly you will threaded the same way, usually i order the stuff that i need online because their location is just too far away to drive to them, but sure i went there a couple of time by myself to see the store, it is just huge, and absolutely worth the visit.
And the service is also very fast, last time i ordered by them it took them only 4 days to deliver it to me, and that includes custom too ( over the border, Germany - Swiss) still unbelivable to me.
And of course you can track your parcel online without a problem, and the always handle their goods nice and clean, and it will arrive in a very good condition.
So in my opinion Thoman is just the best Music dealer there is, online and as a real store in the real world, just go there and see for yourself.

Recently purchased a couple of items for the first time since Brexit, and have to say this company really doesn't like UK customers anymore.

Firstly, the items were supposed to be delivered within a few days, but after a week, nothing arrived, nor did I receive ANY notification from the delivery company.

It turns out that after a week, there was an outstanding customs charge (now due on ALL items from Thoman) that was unpaid.

The items simply sit in a delivery depot expecting the end user to chase them up for a delivery attempt.

Thomann's customer service were useless. I emailed them continuously over a two week period, and not only do they take two days to respond, but they simply refer you to pre printed information, rather than deal with you like a human being.

Needless to say even when I decided to refuse the items, they said that I needed to contact the couriers... so basically they wanted to do as little work as possible... but even when I DID contact the couriers, they said they couldn't do anything, they needed THOMAN to tell them to return the goods back to sender.

I'm STILL waiting after a whole month now for a refund.

I bought quite a lot of products at Musikhaus Thomann. Always swift delivery and all products available in short term.

Had the amp I wanted at the best price.its my birthday so why not! Easy purchase and it will be here quick.

Very good e-shop to buy music gear. Plenty of items to choose from and quite fast shipping. There is definitely something for any musician in here.

I've been shopping at Thomann for a long time, even bought a guitar from them. Products are delivered with care and they have a good range of choice.