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Threadless

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Virginia
1 review
0 helpful votes
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GARBAGE
February 18, 2025

AWFUL company. I ordered a shirt on Jan 31 8:30AM with their Valentine's promo with the expectation of having for a performance on said day. They claim 2-5 business days for processing, then another 2-5 for shipping. As of today (Feb 18) I still have not received it. AND they won't refund my money, instead they talk around excuses and shipping times and closed dates that aren't even relevant to the order (even had the nerve to say they are close on the 17th, well YEAH but that is still later than the day you said it would arrive.) GARBAGE and I am sure they don't pay the artists enough. Go with any other online tee shirt company other than this one.
AND THIS UPDATE RESPONSE BELOW FROM THEM IS LAME. If you provided good customer service, which you don't you will have refunded me already. Also I was in touch with you more than five business days regarding it and you gave me a run around answer. And hey note, the President s day holiday has nothing to do with it. You were already negligent in shipping it on time. They are deceptive in advertising and shipping. Why did it have a tracking # for over a week without any other records? Because they didn't actually ship it on the 7th, just created the label. Big difference. Weak excuses.

Date of experience: February 18, 2025
Brianne H. Threadless Rep
2 months ago

We’re really sorry for the frustration this has caused you. We completely understand how disappointing it is not to receive your order in time for your performance. As we mentioned, postal shipments—the option chosen at checkout—can sometimes take up to 10 business days to arrive. Your order shipped on February 7th, and it looks like it’s on track to be delivered by the 10th business day (2/21/24).

For clarity, 2/17 was a US bank holiday and not considered a business day, which may have impacted transit time. We truly apologize for any inconvenience caused by the postal delay, and we appreciate your feedback. If there’s anything else we can do to help, please don’t hesitate to reach out at help@threadless.com.

Montana
1 review
2 helpful votes
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This fabric is so cheap and shear that I cannot wear the shirt without another shirt underneath or it will be immodest. I paid $51.99 including shipping for a shirt which cost around 40 cents to make. This company is going to be out of business soon if they do not improve the quality of their products. I will personally never give Threadless one more cent of my money.

Date of experience: August 4, 2023
Brianne H. Threadless Rep
over a year old

Thanks for sharing your experience, and we're sorry to hear you're disappointed with your tee! We always do our best to send out the best quality shirts, but sometimes, things may go a little awry. Although it's rare, it does happen.

We have a Happiness Guarantee, which ensures that if there's ever trouble with anything you order, all you have to do is give us a shout by emailing us at Help@Threadless.com or replying to your order or shipping confirmation email. We’ll get you set up with a hassle-free replacement or reimbursement for anything!

New York
1 review
1 helpful vote
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If you click the Distribution + Online Exclusivity upgrade button then you enter into an exclusive contract with Threadless. If you want out you have to email them. Then somebody may respond and tell you when your contract is up. I confirmed through email that I do not want to be a part of any exclusive program with Threadless. They confirmed that they would "make that note on the contract so it doesn't renew. It should be active and reflected in your account until it lapses in September of this year." BUT they renewed it anyway.
I suggest you not get involved with this company. I have regretted working with them too many times now. I feel like they have been rude to me as I try to navigate working with them. They have also been careless, unorganized, unprofessional, and the product quality has gone down. No reason to take a risk and enter an exclusive "contract" with this print on demand site. I wish there was more info online about how difficult Threadless is to work with.

Date of experience: October 25, 2023
Brianne H. Threadless Rep
over a year old

Hey Brad! We are terribly sorry for the delay in providing an update on your contract. Please rest assured that you that you are no longer enrolled in our "Earn More" program. This adjustment should now be visible in your Artist Dashboard. If you have any inquiries or require further clarification, please do not hesitate to reach out to us.


Sick of the rude customer service people
March 27, 2023
Previous review

The person in charge of "artist relations" is even rude. I have been a customer and an artist selling my designs on threadless for more than 10 years. I would now suggest people avoid buying from or working with this company until they can find more professional staff. It can turn into a nightmare if you need to ask for help with something.

Date of experience: March 27, 2023
New York
1 review
1 helpful vote
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Scam Discounts
May 15, 2024

I spent over an hour diligently selecting a few shirts because of the incredible advertised pricing. Total scam. Shirts were advertised as $15 deal per shirt, got an additional offer of 20% off for signing up, total scam. A $30 total before the 20% off ended up being $56 and change. Nothing was honest. I would have purchased at least one shirt if there were transparent pricing. The fact that the whole thing was an experience in lying and cheating prevents me from doing business with them.
Also, there are computers and larger car parts that ship less than what they charge for a featherweight t-shirt.

Date of experience: May 15, 2024
Brianne H. Threadless Rep
12 months ago

Thank you for sharing your feedback with us. We're sorry to hear about your disappointment with the pricing and promotional experience you encountered.

We want to clarify that shipping costs are calculated based on the weight of your shipment and the available shipping methods in your location. We strive to offer the best value for our customers, which is why we provide free standard shipping for US orders over $99. For international customers, we offer a flat rate of $10 for orders over $99 (excluding skateboards, some wall art, and Bucketfeet shoes); for orders under $99, standard shipping for US orders starts at $6.99 and for International, $11.49.

Details about shipping costs are available in our FAQ here: https://support.threadless.com/article/45-how-much-is-shipping

Regarding the pricing confusion, promotional codes are applied as Best Deal offers, meaning they apply to the full price of an item. If an item is marked down or on sale, the lowest price is honored at checkout to ensure you receive the most savings.

We understand your frustration and apologize for any confusion. The $15 tee offer applies to the Regular, Classic, Fitted, and Kids styles, so selecting one of those styles during the sale will provide you with the maximum discount.

Your feedback is important to us, and we’re glad to have the opportunity to address your concerns. We hope this explanation has clarified any confusion you may have had. If you have any further questions or would like us to look at your cart to ensure there is no error, please feel free to reach out to us directly at Help@Threadless.com with a screenshot of your cart and your shipping address, and we will be happy to take a look.

Texas
1 review
4 helpful votes
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Poor Quality
May 14, 2022

I've been a Threadless customer for over ten years. I have noticed a significant drop in quality for their shirts. The design begins to peel and crack within a year of purchase. And it's a shame when I compare those shirts to ones I bought 10 years ago that are still holding up and look better.

Date of experience: May 14, 2022
Brianne H. Threadless Rep
over a year old

Hello Tricia! Sorry to hear about the quality issues with your recent Threadless tees. We always want you to love what you order and products are up to our quality standards. We aren't able to track down any support tickets or orders with your review info. Do you mind emailing help@threadless.com? We'll follow up asap to help get you reimbursement for those problematic items!

Missouri
1 review
2 helpful votes
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It should not take 2, 3, 4+ weeks to ship from FL to the Midwest. If you're charging you're customers for shipping, you should get the product in their hand no more than 4-5 days after the print has been made. I've dealt with much smaller made to order clothing stores that are able to turn an order around in 1 week flat. Till your shipping improves or it's free, I won't order from y'all again. Shipping this slow is bad business.

Date of experience: March 19, 2022
Brianne H. Threadless Rep
over a year old

Hello Zak,

We're sorry to hear that your order hasn't arrived yet! Shipping time depends on the method selected checkout and may be impacted by delays in the postal network. I wasn't able to find an order or a support inquiry with the information in your review. Could you email our Help Team at help@threadless.com with your order number? That way we can check on your order and see what may be causing that delay. We appreciate you sharing your feedback with us and giving us a chance to make it right.

Maryland
1 review
20 helpful votes
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Threadless Stood By Its Happiness Guarantee
December 6, 2020
Updated review

I contacted Threadless about this problem, and they were very happy to send us new shirts. From now on I will make sure to wash them according to the instructions. Maybe the orange shirt was washed in cold all these years which could explain why it held up so much better. Honestly, I can't say for sure. But I was very pleased that Threadless did what they could to make it right!

Date of experience: December 5, 2020

Apparently all good things come to an end
August 15, 2020
Previous review

Threadless used to be my go to place to buy t-shirts. My kids have shirts from many years ago that still look beautiful. I was hoping to put them in a quilt one day, but the recent ones look just horrible. (The orange shirt below is YEARS old, the green one, very recent. Apologies for the orientation... for some reason the page would not allow me to rotate them.) They are printed with some kind of plastic material that starts to peel away after just a few washes. Can't believe they'd let this happen. So sad---no more Threadless for us.

Date of experience: August 15, 2020
Norway
1 review
8 helpful votes
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Same experience as many other reviews. The print quality is terrible compared to how it used to be.
In the photo, the shirt on the left was ordered in 2012, and the print is barely faded. The shirt on the right was ordered in January 2021, and has obviously deteriorated, even though it's only ever been washed on 20 degrees. The same goes for all the other shirts from that order. Whenever we wash them now all the clothes in the machine are covered with print particles. Won't be ordering from Threadless again.

Date of experience: September 8, 2021
Brianne H. Threadless Rep
over a year old

Hello Maja,

We're sorry to hear about the trouble with the fading print on your tees. That certainly shouldn't be happening and we'd like to get to work on sending out replacements. I wasn't able to find an order or a support inquiry with the information in your review. Could you email our Help Team at help@threadless.com with your order number? Our Help Team will get to work on making things right.

New York
8 reviews
15 helpful votes
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Interest shirts.
January 19, 2021

The place to go to get an attention getting T-shirt. This is usually artsy and very graphic. This isn't the kind of thing that you just see at Walmart: these are several tiers above that level. If you're into some niche hobby they probably have a dozen designs about it. Really good quality too.

Date of experience: December 16, 2020
Washington
1 review
3 helpful votes
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Sub par quality
April 24, 2022

Designed a t shirt, simple logo format, 4 colors. The colors bled into each other at the edges, looking horrible! How can that even happen with current technology? They told me it was my fault and would not take the blame! Took the design to printify and it came out PERFECT with the exact same file! Do not use this $#*!ty web site and company!

Date of experience: April 24, 2022
Brianne H. Threadless Rep
over a year old

Hello Terry,

We're sorry to hear you've had trouble with your designs! While file optimization can often help improve print outcome, it sounds like there may have been some trouble with the printing process for your order. I wasn't able to find an order or a support inquiry with the information in your review. Could you email our Artist Shop Support Team at shop.support@threadless.com with your order number? That way we can take a look at your order and see what may have caused the issue. We appreciate you sharing your feedback with us and giving us a chance to make it right.

Indiana
1 review
7 helpful votes
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Shirt started peeling after second wash
February 28, 2021

Very low quality. Designer's image was lovely but the transfer was sub par. I followed the directions and the transfer started peeling significantly after the second wash. No option to review on the threadless website.

Date of experience: February 28, 2021
Brianne H. Threadless Rep
over a year old

Hello Nancy,

We're sorry to hear about the peeling print on your tee. That certainly shouldn't be happening and we'd like to get to work on sending out a replacement. I wasn't able to find an order or a support inquiry with the information in your review. Could you email our Help Team at help@threadless.com with your order number? We appreciate you sharing your feedback with us and giving us a chance to make it right.

Kansas
2 reviews
2 helpful votes
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Threadless is THAT bad.
December 6, 2022

I feel like this shouldn't be a something hard to understand but I just recently bought two hoodies and now it is the 6th and I am still waiting for order. What they really need to think is docking an artists pay just because they used their account because their husband doesn't know how to use the internet is completely unfair unless I am going to be refunded for making such a mistake because keeping the 77 dollars in their pocket and not paying us artists fairly is what is messed up. I will be leaving the Threadless platform once I am properly refunded and do my business elsewhere.

Date of experience: December 6, 2022
Brianne H. Threadless Rep
over a year old

Hello Emily,

Thanks for taking the time to leave a review! We see that you spoke to Luis from our Artist Shop Team about your order. When an order is placed from your Artist Shop account you're able to pick up those items at the Base Cost, allowing you to buy samples from your shop at a lower price, but without earnings. We apologize for the confusion! Our current processing time is 3-8 business days, due to high holiday demand, but the good news is that we see your order shipped and was marked as delivered. Do let us know if there's ever anything else we can help with!

Arizona
1 review
0 helpful votes
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Great Customer Service!
September 14, 2023

Love the designs found on Threadless, and when my second order arrived (on time, I must add), I found the sizing not to be what I wanted (I reduced from a XL to a L). Customer service got back to me within 24 hours and helped me make the correction without cost to me. Very helpful, and the designs are fantastic!

Date of experience: September 13, 2023
Georgia
1 review
0 helpful votes
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Scammer
November 5, 2023

I ordered an item on 7/16. It is now 11/5 and I haven't received it. I asked for a refund several times but the owner had decided to take my money and not send anything. As of today he is saying he may ship it out(?) This company is a joke! BAD CUSTOMER SERVICE, BUYER BEWARE! They will just take your money and run. They don't care about customers!

Threadless attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2023
Brianne H. Threadless Rep
over a year old

We have a Happiness Guarantee, which ensures that if there's ever trouble with anything you order, all you have to do is give us a shout by emailing us at Help@Threadless.com or replying to your order or shipping confirmation email. We’ll get you set up with a hassle-free refund since it sounds like your order is lost.

Texas
1 review
4 helpful votes
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This is crap-tacular.
December 16, 2022

I ordered a Men's 2X black Nakatomi Plaza Christmas Party Survivor shirt to wear to a Christmas party I am attending tomorrow. Normally, I would order a XL, but some brands run small, which is fine.

The shirt arrived today. It is a women's medium yellow shirt, and the print looks like someone took a fuzzy gif and enlarged it to fit the shirt…making it horribly pixelated. This isn't something I would allow even my daughter to wear.

I have emailed, sent FB Messenger messages, and tried to call. The phone line was busy no matter the time I called.

Date of experience: December 16, 2022
Brianne H. Threadless Rep
over a year old

Hello Jason,

We appreciate you sharing your order experience and apologize for the order mix up. The print certainly should have been clearer than that and should have been on the black tee. Unfortunately we're not set up for phone support, but we see that Kitty from our Help Team picked up your email and issued a refund for that tee. We apologize for the delayed reply! We're currently working though a higher than usual volume of emails due to the holidays, but will always do our best to get to everyone as quickly as possible.

Iowa
1 review
22 helpful votes
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Our family has been shopping Threadless shirts for maybe 6 years now, we've purchased many t-shirts and they've all been great. Our kids are sad when they outgrow the shirts, but they've all been in good enough condition to pass along. Recently we miscalculated on sizing for a t-shirt and the customer service far surpassed our expectations in providing a replacement. We love that the company supports individual artists, and prints on demand. We will continue to order for ourselves, and to give as gifts.

Date of experience: November 28, 2018
Ireland
1 review
20 helpful votes
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Cheapest of cheap cotton, sizing is wrong, a replacement shirt they sent me had the lettering/graphics blurry and out of focus so obviously no quality control. I bought shirts from them years ago but they have nose dived in terms of quality. Avoid at all costs.

Date of experience: January 24, 2018
Portugal
1 review
18 helpful votes
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A few months ago I made my first order on Threadless. It still hasn't arrived. 15 t-shirts were, presumably, lost in the mail or not even shipped. I haven't heard a thing from the Customs office in my country so it's safe to assume that it hasn't arrived. Efforts to contact them have proved fruitless as I got no answers. I live in Portugal and our Customs service can be a bit prolonged, but i have never ordered something from America that took this long to arrive. If you are looking from a dependable t-shirt store i would not recommend this one. As for what i see from other people in my country at least, delays in shipping are always ridiculously large, my case being the most alarming.

Date of experience: May 24, 2013
Washington
1 review
3 helpful votes
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Ordered 4 t-shirts. Quality is awful: fabric is really thin, not soft cotton as described.
You can buy better quality t-shirts in 1 dollar shop.
Also they have no return policy, so think twice before buying anything there.

Date of experience: August 17, 2017
Virginia
1 review
0 helpful votes
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I've purchased a lot of tees just in the past several months, when their tees were on sale. The tee shirts are very nice quality but one large order never arrived. I contacted customer service via email. Took 4 days to hear back from them. My lost order was being shipped out... with a different tracking number. I wonder what would've happened had I not contacted them. Still wondering what happened to that original bunch with a different tracking number! Other orders shipped out as normal. I still think, since I have to pay shipping, that they should arrive much sooner than they do especially when company is in Florida & I live in Virginia

Date of experience: July 8, 2019

Overview

Threadless has a rating of 1.6 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Threadless most frequently mention and customer service. Threadless ranks 380th among T Shirts sites.

service
16
value
15
shipping
17
returns
12
quality
14
This company responds to reviews on average within 0 days