Thrifty Rent-A-Car

I would have not taken this vehicle off the lot but I was late as it was. The vehicle smelled like cigar smoke, had two pine tree deodorizer hanging from the mirror. When I pulled the vehicle from the the garage I could then notice how filthy it was inside and out. After about driving 59 miles the tire pressure light came on. All four tires were under inflated by 14 to 16 psi. Sad that there standard has gone that low.

Don't use Thrifty! We have a reservation for a vehicle booked in Grand Cayman 12/25-12/31 and the just canceled it out of nowhere. "Out of vehicles, sorry." Confirmation number: K*******255 with a vehicle reserved weeks ago and now we no longer have a car. Super uncool, customer service 0% helpful. Will never use this company again, highly advise going with another car rental service.

This is the worse company ever to rent a car. I rent a car from this company and I have my own sun pass and they have the nerve to charge $ 42 for toll that cost $2,64. Please do not rent car from this company because they are stealing customer money. This is a monkey business. This is the invoice number **************.

I waited in an hour and a half line to get my rental car. When I got the counter I told the Thrifty front desk person that I already had insurance and had my declarations page with me. He told me that I still needed to buy liability insurance through the rental car agency for 20 dollars a day. I told him that was not right. I already had that insurance and comprehensive and collision. He proceeded to charge me for the insurance. I was fed up and left. When I tried to dispute the charge the next day I was told I only had a 15 minute window to dispute the charge. I never got my money back. My car also broke down that I got. They made me wait for triple A to come fix the car and even after it was fixed they made me drive the car back to the airport to exchange. I was not able to make an important meeting and was not reimbursed for any of the trouble. I will never book through Thrifty again and would highly NOT recommend Thrifty to anyone.

I had an absolutely dreadful experience with Thrifty. Their service was subpar, and I encountered numerous issues during my rental. When I expressed my concerns, they offered a mere $100 voucher as compensation, which I had no interest in. I tried to communicate my preference for disputing the charges or receiving a discount for a future rental, but they seemed uninterested in addressing my concerns properly. It's clear that they prioritize their voucher offers over customer satisfaction. Because of this experience, I will never use their services again. Thrifty's lack of customer-centricity and their dismissive approach to resolving issues make them a company to avoid.

Thrifty doesn't even deserve one star.

The airport located in Philly, scammed and robbed me of $300. I was charge $300 more than what I initially paid for. They lied and said the call was dirty but mind you it was not. I had the rental for 3 days; this is a complete lie and scam. The company has no direct contact for the Philly location, I was transferred around multiple times through customer service in Texas. The Philly located knew that I would not be able to contact them directly face to face and by phone which is why this is a scam. They took advantage of the fact that I needed to take a flight and would not be able to speak with them face to face. I am placing this complaint to warn people to stay away from Thrifty car rental.

Do NOT do business with Thrifty car rental, or sister companies Dollar Rent A Car and Hertz. At the counter, the rep "sold" me insurance for a week without mentioning the product. It doubled the cost of my rental and after I brought it to their attention, they refused to acknowledge their mistake and makes things right. This is NOT an honest company and should be avoided at all costs.

I was charged $38.69 for fuel after the return of my rental car when I refueled and returned the car with a full tank. After multiple phone calls I received an email stating the local office confirmed it was for fuel and unfortunately no refund would be given. I guess it's my word against theirs, but I refueled as instructed and will never use or recommend this company again.

Do not go with this company. Car broke down and had to wait over 2 hours for a tow truck then had to wait an hour for them to get us a ride to rent another car. Couldn't even fit all of our luggage in their car back so we had to leave some of our stuff where we were stuck at. Very rude and unhelpful. Stay away

Don't ever rent a car from Thrifty! Worst company to do business with and customer service sucks! No one ever answer the phone. I rented a BMW and was given a KIA. No reduction in rental charges and when I contested the charges no one responded to my credit card company. Turned the charges over to a collection company without so much as an explanation. Please learn from this and never rent from them.

We had prepaid just under$600 for the reservation but had come out another $1300 without any update( except $17/day for insurance) at San Francisco Airport, later we want to extend more days thought may ask for a discount, not only they made me wait on the phone so long and barely understand him but also had to return first try to book on line to get the deal, the most expensive and unpleasant rental we would ever approach them again

Worst service and people trying to put all extras services you don't need to get as many money from you as possible. The worst part is that I forgot my laptop bag in the car that I rent at Thrifty Miami airport for 20min and it not only was opened/checked but also had all my money stolen.

We loved Mr. Patric service on arrival at Thrifty car rental location at Kona airport Hawaii. Amazing service with smile and understood our requirements and accommodate us with best options they have. I definitely recommend to everyone to everyone to book your rental car at this location without any worries

PLEASE PLEASE PLEASE, do not rent from this place. I rented a car on 4/16 they gave me a car smelling like cigarettes, the smell was so strong it was on our cloth and hair, and we also had small children in the car. To top it all I waited an hour in line to get this rental. I tried contacting them several times via phone and opening cases they never reached out to me. I paid over $513.04 for this rental and it was not worth it, their customer service is the worst, when you call they say they can't assist me. As of today, I haven't heard back from these people. Please just avoid it!

Car rental was not available with reservation. No notification from Expedia or Thirfty. After being stranded in Alanta by Southwest Airlines on a flight home car was booked to drive home. Spent $60 from airport to car rental location in uber charges to have agent tell us no cars were available. Ended up having to get another night hotel at $250 in charges before we were able to fly home the next day at $500 in airfare. Two of us lost 2 additional days of vacation time and lost wages. This failed reservation cost me close to $2000 in new expenses. Thanks, but no thanks for the great client services or lack of.

This is the worst car rental place Do Not Rent from them! They offer cheap prices to lure you in but have all these shady things they do in fine print. Read their terms because they are not standard. They take a deposit and do not give refunds. If you try to change the reservation it won't let you and then they keep all your money and do not give you the car if you don't pick it up when your suppose to. I tried to change and wasn't ever to get through and they kept 100 percent of my money and would not rent me the car that was already paid for for 9 days. These guys are crooks.

I rented a car in phl, the rudest counter personal and the worst customer service, also when returned after 4 weeks they charged me $200. For cleaning the car from sea sand when we found food and a pizza box under the seat from person before, also wife is not free to drive when "all" other rentals that i rented wife is free.

After flying into MCO and going to get my rental in Concourse B. I found out Thrifty was closed and had to go to Concourse A. I believe an announcement should have been made that it was closed in Concourse B. After backtracking and going to Concourse A the wait was approximately 2 1/2 hours before I was seen by a representative. Usual bull$#*! of having to upgrade. By this time my patients were wearing thin. I don't care about paying the extra damn money. Went out to retrieve my upgraded vehicle. I was told all the vehicles were unlocked and the keys would be in them. Complete lie ended up with a piece of $#*! vehicle that I paid too much money for after waiting in line 2 1/2 hours. Very disappointed and will NEVER rent from thrifty again! Not to mention my vehicle smelled like somebody smoked a carton of cigarettes in it. Would've given it a zero reading but that wasn't an option.

My flight was delayed. I was unable to pick the car up until the second day into the rental, due to my flight being delayed. When my plane landed at my destination on the first day of the reservation, the car rental facility was closed, which caused me to not be able to pick the car up until the second day. I contacted customer service in regards to being credited for the day we DID NOT have the car and I was refused my request. This is terrible customer service. I was penalized for a situation that was out of my control and in not so many words told, "too bad, deal with it". In the future I will take my business elsewhere.

Wanted to give this company zero stars, or less if possible. Rented a car from them. Paid in advance. Got to the rental car counter in Fort Lauderdale airport and we're told there were no cars available. Everyone in line was turned away. They wouldn't take anyone's names or information. They just stated go through the third party you rented through to get a refund. They gave zero s****. I've been trying to get a refund for over a week and have been unsuccessful. How can you charge someone for a rental car and then not give it to them? I feel like I got robbed. Paid. $330.35. Requesting a full refund. I can't believe this is even a question of whether I would get a refund or not. How can you pay for a service, not receive it, and then not get a refund? This should be illegal, this company is criminal.

I paid up front for my reservations for $329.14. When I picked up the car I was asked for my credit card.
I told the rep I prepaid for my reservations. Thrifty rep needs a card on file and. I'll get the refund for $329.14 back on my card. OH NO. After 2 months of waiting for refund of $329.14. I called Thrifty Rent a Car! By the Thrifty agent I was told I signed to have all the extras when I picked up the car. This is a crooked Company. DO NOT USE

I reserved a mid size car for Oct. 28 2023 at Boston Airport for 264.00. When I got there I was offered an electric car, I have 0 experience with electric cars,instead I was given an SUV and my bill was 600.00. I can't believe they charged me 400.00 more because I didn't take the electric car. What really makes me mad is they gave me the SUV because that's all they had, so I was charged SUV price even though that's all they had left and my reservation was for a mid size car.

Went To Flordia on June 24,2023. Had a car reserved. Our original quote was for about 480.00. We waited in line for 2 1/2 hours. Then another 30 minutes waiting on the car. 2 of my cards were declined because they were trying to charge more than the receipt said. WE were driving to key west plugged the exact address in that we were going, and it took us 2 hours the wrong way. When we returned, they were very rude. When I got back to Texas and checked my email, they charged my credit card $1161.13. They charged me $460.00 for outside washing and it rained every day we were there and all the way back to the airport. The need to be call Thievery Rent A Car.