Thrifty Rent-A-Car

I rented a car in South Africa for 10 days and it was a terrible experience. I had trouble picking up the car and delivering it, they robbed me R8000 and do not answer any email.

Thrifty is the worst service I ever paid for in my life. Do not fall for the same trap.

We have used different car rentals in the Ft Lauderdale area. Thifty was the worse. The clerk at the desk sold us the Sun Pass thelling us it was cheaper for 10.95. He didn't tell us it was 10.95 pllus taxes a day. We asked if we could return the car 2 hours later. Sure it would be only 1.75 an hour. Not telling us about the extra fees and another day for the Sun Pass. When we question this upon the return of the car, he flipped open the fine print 6 page sheets and said you should have read this before signing. We called Thrifty to complain and the supervisor was just as nasty. There are so many better choices at the airport. No problems with Budget, Payless or Dollar.

I wish I could leave them a lower review. I purchased my car rental through a 3rd party company and ended up having to pay 100% additional (almost an additional $100) for fuel, toll agreement, and additional taxes and fees! I will absolutely never use this company for a car rental again!

Best price ONLINE, then you will be scammed! $106 in my case! Don't waste your time slumming with companies like THRIFTY/DOLLAR rent a car, spend the extra $10-$20 for the peace of mind! Alamo & hertz were only a little more... a lot less than $106 more!

Rented a car at LaGuardia Airport Thrifty Car Rental and got stuck with a 12 passenger van. It was a real chore driving and detracted from my wife and I enjoying our vacation. I should have got an advanced notification then I could have made different arrangements.

I got a rental through Expedia, had to cancel my trip. I could not get through to anyone for an hour. I got hold of someone at Expedia, and they could not get hold of anyone. Tried to call Thrifty at the airport I was flying into, and still couldn't get hold of anyone. Never again.

My wife and I rented paid for a mid-size suv to use in Las Vegas from February 3rd to 6th. We waited 45 minutes to get the car on ly to be downgraded to sedan which cost less than what we paid for. We did not get a refund for the excess amount we paid for the suv. The agent on duty was very rude.

Returned rental car to Thrifty car rental at Jacksonville Florida. Told ashes were on arm rest and car smelled of smoke. CHARGED $400 for smoking in car! Long story short I don't smoke! Also begs question how
are car return agents qualified are cars being sanitized according to CDC COVID-19 requirements?

I reserved a car online. I went to pick it up at JFK. I got my contract. That's when the good experience ended.
I got my ticket to pick up a car at 5:53pm local time.
I left the parking lot at 7:15pm.
I will never, ever, use Thrifty again.
They truly do not care about their customers.
Sad.

I dropped my rental at Jacksonville International this morning 5:30am I could not find a dropbox. I put the keys in a white box on thriftys desk after searching for the dropbox I almost missed my flight. I parked the rental in H26 now I can't get a live agent to explain where I put the keys. What do I do now?

I rented a car at Cork Airport, Ireland. I booked via Expedia and made sure to buy car rental insurance by a third party. When I picked up the car, I was asked if I had insurance which I did. The Thrifty representative said it doesn't suffice and I need to add 7 Euros a day. I tried to argue claiming I bought insurance but he insisted he won't give me the car unless I add their insurance. When I asked, he shared with me that this literally happens every day, and people get very annoyed.
I reluctantly agreed to the added insurance of 7 Euros a day only to learn that it is accompanied by a 5,000 Euro hold on my credit card! Seeing as I needed to pay for hotels and food, I could not afford to put a 5,000 Euro hold on the card. The agent told me he can reduce it to 3,000 Euros if I take Their 30 Euro/day insurance. Needless to say, this really annoyed me as it is outright extortion. When I voiced my concern, the agent suggested I can shop elsewhere, and he also said that if I don't "calm down" he has the right to refuse to give me a car. So not only is Thrifty engaged in extortion but also threatening patrons.
I have been traveling for business all over the globe for over 12 years and have never had such a bad rental experience. Sure, I've had holds on the card, usually $100-$400, never $5,000! Thirty Ireland company policy is detrimental to their business. Personally, I have no desire to ever book with them again.

NEVER use Thrifty. I prepaid for a THRIFTY rental car thru Priceline. I contacted Thrifty the day of the rental to confirm the car from Thrifty in Jacksonville was available. They confirmed the car was available. When I got to the Thrifty counter around 11:00 pm I was told "sorry all the cars were given away". No explanation. No apology. They offered no help or options. When I asked if cars they would have cars available tomorrow, they didn't know. NEVER use THRIFTY.

Using Orbitz, I rented a car from Thrifty out in California, Sacramento to be exact, in mid-August 2022. Orbitz quote was for $646.41, all in, for one week. After I turned the car in at the airport and was on the plane, after not a peep was mentioned while turning the car over to them, I received a text stating the final bill was -- ready? -- $1,180.14.
The largest gouge, not the only one, but the largest was for $400 for the 'clean fee – smoking'. Except. Nearly the entirety of Northern California was smoke laden because of all the fires in the Sierras, etc. You couldn't go anywhere without living and breathing smoke. With the daily temperatures up to 114 degrees the smoke was baked into the car. Which the folks at the Airport were well aware of, believe me.
When I got home I tried to call Thrifty to challenge this charge. No one answered, ever. After a dozen tries. Orbitz tried to call them, multiple times to challenge this. They said they finally got through and were (my phrasing) told to go pound sand. They could do nothing more.
When I received my credit card statement I called the credit card company and spoke with their Dispute Department. They took all the data and then put me on hold. Know what their answer was? Paraphrased: "Sorry, we can't do anything when it is a business practice."
I won't even get into the fact the lady at the counter ignored the Orbitz Confirmation number, and its specifications, and jacked the quoted weekly insurance rate.
Short version: if Thrifty Rent-A-Car rips you off there is absolutely NOTHING you can do about it. Stay as far away from them as possible.

Made a reservation days in advance. Got to the ticket counter and she said they didn't have a car for me and said I'd need to wait. A bunch of people had already been waiting 3-4 hours for cars they had reservations for. They are obviously overselling reservations, and after a long day of travel, not notifying customers that they can't honor reservations. My only option to get to my event on time was to pay 3X the amount of my original reservation for what she called a "luxury" car and that she was giving me a ""discount". Once I got to the parking lot, my "luxury" car was really a tiny coupe (I had reserved a midsize). Upon looking at their websites, I realized that she wasn't giving me a discount at all and instead overcharged for the compact car I ended up with.

I rented a car with Thrifty on April 13 2019 from West Palm international airport. During the checkin process I told the attendant multiple times I need the 'pay by plates' since I would be driving to the florida keys and the drive is all toll roads. The car was fine, I returned and I thought all was good. Since then I have recieved two letters from Thrify stating that I owe $30 in tolls by a $180 'administrative fee'. I have a witness that I ordered the pay by plate option when I signed up for the car. I rent cars frequently in florida and always add this option. What gets me is the $180 administrative fee - This is just a ploy from Thrifty to get more money. I am not goint to stand for it. The confirmation number for my rental is H*******C2.

I am not going to get taken like this. Deceptive business practices.

DO NOT RENT FROM THEM! Rented a car through priceline thrifty and was charged. When picking up the car at the thrifty counter I was charged again and told it would be reimbursed at return. It has been 2 months, no return and no-one answers the phone when trying to contact them.

Only because negative stars are not an option yet.

Reserved with Thrifty (first & last time) Myrtle Beach airport location for pickup 11/1/21. Thrifty "service" rep said we owed over $100 more than reservation quote because we were 20 minutes early, which we weren't- we were right on time.

The agent told us "that's just how it is," which we disagreed with and asked for the manager, who happened to be the agent at the Dollar desk at her elbow.

The Dollar "manager" was quite rude, kept interrupting and was just ugly to us. They weren't going to budge until I remembered and produced a printed copy of the reservation. The Dollar manager immediately disappeared and the Thrifty agent sheepishly completed the transaction based on our printed quote.

I'm sure Thrifty saw two senior citizens and figured they could push us around, tack on additional charges and we would say nothing.

Nice try. Usurious and unethical trash. Thrifty and Dollar are owned by Hertz, so you might look to either Alamo (& National) or Enterprise for your rentals.

My firefly reservation was taken over by thrifty
Thrifty computers all have hertz asset tags on them and the pricing is the same

Of course they talked my husband into upgrading from intermediate to full size
For only 135
It turned out that our 307 reservation was charged at 507 when all of the fees were added
When we went to get the car there were no midsize available anyway
Always a scam
I could have rented a full size car for 357 for the week from Payless
When I called thrifty to ask about all of the additional charges she said your husband signed the contract - it's his fault
Use budget or dollar

PREPAID FOR A RENTAL OVER 2 WEEKS PRIOR. WENT TO PICK IT UP AT THE SCHEDULED TIME ONLY TO BE SWITCHED TO DOLLAR - GET TO THE RUDE PEOPLE AT DOLLAR ONLY TO BE TOLD THAT THEY DONT HAVE ANY CARS AVAILABLE. WAS TOLD I HAD TO CALL THRIFTY FOR A REFUND OVER NEAR 1K. CONTACTED THRIFTY AND WAS TOLD. SORRY - 10 DAYS FOR REFUND! WHAT IF I NEEDED THAT MONEY USED TO RENT ANOTHER CAR? YOU TOOK MY MONEY AT THE TIME OF RESERVATION - KEY WORD "RESERVATION" I WILL NEVER USE THRIFTY AGAIN - ILL GLADLY PAY MORE SOMEWHERE ELSE NEXT TIME. DOLLAR CAN SUCK IT TOO... THEY ARE RUDE AT DFW AIRPORT BUT THEN I CAN IMAGINE WITH EVERYONE BEING FRUSTRATED BECAUSE THEY COULDNT GET THIER CARS! BIG CORPORATIONS CAN JUST SUCK IT!

My husband and I recently rented a car from Thrifty Car Rental from their Orlando Airport location. We loved the car we were given but that is where the satisfaction ended. We reserved and paid for our car months in advance but when we arrived at the airport, we were required to stand in line in in excess of two hours. They had too few people working the counter for the amount of people that they had rented cars to. Also, part of the reason for the long line was that each customer, when it was their turn, had to endure about 30 minutes of high pressure sales to add on to the cost of their rental. Well we finally got our car and were off for our vacation. While driving around Florida, we used the pay by plate option at the toll booths. We have done this with other car rentals from other companies and would get a bill for whatever the tolls were, so we expected the same to happen here. But when we got our bill, we were in for a huge surprise. For a total of $11 and change in tolls, we were sent a bill for $91 due to "administrative costs". So overall, their customer service is terrible and so is their integrity. We will never rent from them again. We did have a nice car though.

Beware Renting a Car with Trifty. I rented a car via SOUTHWEST. When I booked it clearly states including taxes and everything for $628.19 which seems like is cheaper. However when I returned the car and printed the receipt trifty charged me $681.19 there's an extra charged. I asked the counter and she keep saying it the taxes. I showed her the reservations. She was rude and won't listened. NEVER EVER RENT A CAR WITH TRIFTY. Additional hidden charges are added and get away with it. I should have read reviews before renting a car with them that I'm not the only one got charged extra. READ REVIEWS FROM OTHER SITE ABOUT TRIFTY.

Flew into Washington and had car reserved but thrifty had no cars and was rude and he even laughed. No cars anywhere had to take a cab 2 hrs away. They suck

I reserved a mid-size SUV through Expedia. I was to pick up the vehicle at the airport in Phoenix. When I got to the counter, the agent tried to get me to upgrade to a larger SUV but I declined. When I got to the lot to pick up the vehicle, I was informed by another agent that they did not have ANY SUV's. The only vehicle they had available was a Ford Focus. Definitely not an SUV.