TicketsatWork

I purchased two hotel suites at a Las Vegas hotel for my children, their friends and myself for Mother's Day. I chose the hotel because I received a complimentary suite from my prior stays that I booked directly with the hotel. I had reserved a total of three suites. Upon arrival I was told by guest services that they had not received the reservation from tickets at work and that sometimes when it is done in the same day that they may not have received it yet but once I showed the manager my email showing my proof of purchase, they allowed my family to check in, assuming tickets at work would be sending them the information. The following day I was locked out of the two suites I purchased from tickets at work. When I spoke with management they told me that the information was checked out and the reservation did not exist. I called tickets at work in their presence to be told that they cancelled my order due to the hotel not having any available rooms! I was already in the rooms and the hotel was not at capacity. Then, I was told that tickets at work had no more rooms available with the hotel that they could reserve (based on their contract) and that an email was sent to me after I made my purchase informing me. I did not receive any email saying such and my money was debited from my account. After being embarrassed and locked out of two of my rooms, contacting tickets at work to be told I did not have a reservation and having to purchase everything over again, the manager felt bad for me and did not even charge me for the day before when they allowed me to check in based on the proof of purchase, assuming there was a delay in communication. I had to book for the next three days, again. Use money that I intended to use on other things to cover the charges because tickets at work did not issue a refund and still has not and it has been 3-5 working days. I tried not to let this experience ruin my Mother's Day celebration but it was hard to recover from since it ended up costing me more money, on top of the embarrassment and inconvenience. I could have recovered better if it was myself alone but I had 6 children with me. I was so devastated that after taking care of everything, I just wanted to stay inside and did not enjoy Mother's Day at all. The hotel was more than accommodating and told me they felt bad for me. They encouraged me to book direct through them instead of tickets at work and they would match the price that they are advertising so that I would not have to experience this again. I am so disappointed and will never forget Mother's Day this year or the horrible customer service I received when I called tickets at work about the issue. When I called today, I demanded an email saying my reservation was cancelled and when so that I can show my bank and get my money back because they have not processed my refund. I am so disgusted with this company.

My concert was cancelled. Ticketmaster is offering June 2nd as a rebook or refund. I am on vacation with family for June 2nd. I reached out to Ticketmaster and they said that I could only get a refund by going through Sam's Club Ticketsatwork where I purchased them and transferring the tickets back to them. Ticketsatwork is saying that there are no refunds. The event was cancelled! You have to give refunds if Ticketmaster is offering them and the person cannot make the rebooked date. That's why Ticketmaster is offering refunds!

I booked my tickets through Sam's Club's ticket program which is Ticketsatwork. I thought it would be reputable. I called Ticketsatwork and told them all of the information. They filed a case for me. Got an email that said give us 72 hours. No one called or emailed - crickets. I am on call number five. They are trying to tell me it is their supplier. Their supplier is Ticketmaster who is saying to transfer the ticket back to them to get the refund.

This is a terrible company. I have until December 25 to get a refund from Ticketmaster and this company is not helping. Finally after hours on hold or call backs, I got to a supervisor Cristian Estuardo Alvarez Monroy who said he will file another case that could take 72 hours. I said, I already waited 72 hours and this has to be done by 12/25 per Ticketmaster. He said that he will put a critical rush on this and email me tomorrow. Asked for a higher up person or someone from the USA. Said there is no one else and that I can't talk to someone in the USA. They said that I will get an email tomorrow. My next step is to go through the credit card company. Merry Christmas to me darn it.

Don't do business with them unless you want to spend a lot of time being frustrated and lose $568 of your money. I plan to put this review everywhere.

Bought tickets with them to Disneyland ($2,281.92) to use for Spring Break 2020, Coronavirus hit Spring 2020, emailed them on March 3rd to cancel Disneyland tickets and they said the park is not closed so they can't refund me the money. I called back on May 14th, and the park is closed indefinitely, and the lady said she will refund me the money, and more than 2 weeks later, no money was refunded. I proceed to call them on May 29, and they had no plans of issuing me the money back. Was on hold for over an hour and a half waiting to speak to the supervisor, and in the end, no resolution. They would not refund me the money back. I proceeded to open a ticket with my credit card company which refunded me the money, and they are now going to try to get the money back from these crooks that took the money and provided no useable services, since I can't use the tickets since the park is closed indefinitely. DO NOT EVER DO BUSINESS WITH THESE PEOPLE... THEY WILL STEAL YOIR MONEY acting as a third party, and they don't care at all about the customer!

My family and I purchased tickets for San Deigo Safari Park in November of 2019 prior to Covid19, in addition to other tickets for our area. With the many limitations and closures due to the virus I had to continously pressure this company for exchanges, credits for future uses amd or refunds for conpletes clousures of events. It took 4 months and many calls to get tickets for one back and for our tickets for San Deigo Safari Zoo they told me a form no for refund and or exchanges. The management lied to us saying that everything was open with no limitations and they could no allow us to exchange for the zoo. After speaking with customer service at the Zoo it was confirmed that the safari was operating without all trams and at half capacity on a forst come first service basis. She also allpwed us to use the Safari tickets at the zoo which I was told by tickets at work coyld not be done. Thank goodness for the good customer service from the Zoo. Do not do buisness with tickets at work as they are not conducive to covid changes and demonstrated dishonesty.

I will NEVER use Tickets At Work again... and will be telling everyone I know at UPS not to use it as well.
I booked at hotel near Disneyworld, when booking there were 2 choices... including resort fee and not including resort fee. We wanted to pay it all and be done with it so we did. When we arrived at the hotel they said that they need to charge us the resort fee since Tickets At Work did not pay it. SO we paid it at the hotel... after 3 phone calls... 45 minutes minimum and 1 hour and 38 min for the longest. They will not refund us the fee. Our sub total on the receipt they sent us was $305 ($61 per night, the rate we clicked on was $85 since it included the resort fee), the taxes and fees listed are $192.33 (so obviously it includes the resort fee since Fl state tax is 6% and occupancy tax is 6.5%). Total $497.33. Tickets at work paid the hotel 313.65 and we had to pay $141.10 in resort fees. In all my calls they have been not helpful and rude. They have told me that Tickets At Work never charges resort fees even though I have shown them on their website where they have it listed. They told me to read the Terms and Policies as it may be a fee. No one will just take common sense and look that $192 is not the correct tax amount on a $305 bill... it is simple math... tax in Florida IS NOT 63%, nor in any state in the country. Customer service was no helpful... I even got a supervisor who told me they don't have the breakdown of taxes & fees so they would have to escalate it to the accounting department and they would email me and "update" in 72 hours. But their basic line is I am wrong and they don't charge resort fees and there are fees listed in Terms and Conditions (there is not). This is the worst customer service I have ever dealt with. My guess is I will never get a response... I don't think it should take an accounting department to see this error. By the way when you call... make them hang up first... then you will get the choice to answer a survey about your rep. I sat 2 minutes waiting in silence for him to hang up in, he was trying t o get me to hang up first so I couldn't get the survey.