Timberland Shoes

A couple of weeks ago I dropped over 500lbs of steel over my foot... The boot deflected the mass and really I ended up with pretty much just a bad bruise... I fully stand behind these safety boots! Wouldn't consider any other brand!

They did not stand behind their warranty. Offered a $30 e-gift card. Why would I purchase another Timberland product. They did not stand behind the boots that fell apart. A product is only as good as the company that stands behind it. When I filed a claim Timberland did not stand behind it. Buyer beware. The boots wore out in a few months. They basically fell apart on the inside.

I bought a pair that first lasted me a year then i bought another pair that lasted me a 3 months I contacted the warranty department and it took them 2 weeks to get back to me and after told me I could send my old pair back and they would fix them or send me a new pair. I emailed them pictures and it took them a week to tell me I needed to send pictures of the tongue rag code and then in a hour told me they where manufactured over a year ago. Quads they don't know things take awhile to ship and stay on store shelves for awhile. I'm not buying these again. Nor do I endorse this junk.

I had a pair of Timberland boots and and a pair of shoes, both very comfortable while the lasted. The soles of the boots just disintegrated. Literally turned to powder. The shoes just lost their soles. They fell off. Apparently they are designed to last for a year or less. I would never recommend Timberland shoes to anyone!

I first bought some Timberland deck shoes in the '80s sometime - not sure just when... and have replaced them with the same - comfortable, durable, good quality. I recently ordered my 3rd pair... wow, what a disappointment. I don't know if the company has changed hands, or what. Sole color is now stark white - which I'm not fond of, but the worst part was the new 'inner sole' - a nice piece of smooth leather, which at first I thought was a good touch - is absurd. I can just envision some eager MBA 'Bottom Line' Clown saying "Hey - I know what! We can save a buck per shoe if we only run that innersole part way up the shoe! And some dim-witted Exec. Said 'OK'!

So, you have this nice HALF innersole that curls up every time you remove your foot from the shoe. I'll never buy another Timberland shoe of any kind. They've become money-grubbing 'Bottom Line Babies'.

Dave James
Oregon

I ordered Women's Earthkeepers® Stratham Heights Strappy Sandals from timberland.com on 7/16/14. Whenever I checked order status it was showing "Item(s) located in stock". After a week later I called them and they "informed" me that because of issue on their warehouse they canceled my order. They never sent email, message or never called to just let me know. Their only excuse was "We are sorry".
Do not order from their online store, if you desperately want to wear Timberland order from somewhere else.

I made a purchase 11 months ago for my Dad. He hardly wore his shoes and the right one literally came apart at the seems. The shoe repair man said they were not repairable so I contacted TImberland Customer Service. They advised my to ship these in for warranty coverage, and I did. Weeks later they returned them denying coverage due to my lack of receipt. It is clear these shoes were barely worn, but without a receipt, even though my purchase was within a year, the defer to the manufacturing date. SO, the news is, the initial rep I spoke to deceived my, and Timberland did not stand behind their product.

POOR QUALITY,+POOR CUSTOMER SERVICE = loss of a long term customer.

Caveat Emptor!

The website is down half of the time I try to visit it. I cannot send a support request because it says for me to prove I'm not a robot but there is no captcha. The size chart does not regard the length of men's bottoms and it's not on the same scale the product is. What a truly sucky service

Hi I tried to make an order on the website www.timberland.pt. And the only thing I got was 121 debited on my account, and no order, I spent money to call to the only number available for store support, and they have said that in 24h I would have my money back, this was at a few days ago, and until now I got 0 back?
Since then they are saying that don´t find find my payment, but I already sent the proof of payment with card number, hour, day, value, everything that I could send an until now, nothing satisfactory, they don´t even care about the items that I was trying to order. Cold support client, I do not recommend to buy anything on timberland website. Beside that, the site is slow, and not intuitive, there is some difficulties in the filters the client can use. Sheety website..

This company is one big fat joke!
This company is one big fat joke! I pray someone starts a legal suit against them. I shipped back a pair of timberlands in November 16th and still never received a refund! They keep telling me with no shipping tracking number that they can't help me. I would NEVER order from these people again. Sad part is, before I sent the first pair back, I ordered a more expensive shoe. Pitiful!

I have been whereing the timberland shoe brand for seven years know I like the shoes I am haveing the problem. The newest pair I have the soul is coming off on the toe and the heal. I am a mechanic for a living so I am on my feet all day.not sure what problem is.

I gave this package back to USPS with the shipping label they sent me as instructed by them on January 20th 2022 and it was sent to FedEx January 21st 2022. The last update was January 31,2022 departed FedEx location and now I cannot track the package at all, there has been no update at all. I have emailed them constantly about my refund and they have completely refused to give me my money back! I do not have the package anymore, it is out of my hands after sending back as they wanted me to. Every time I email them, they tell me o have to wait 10 days for them to receive the package then 7-10 days for my refund. Then I email them again after 19 days and they tell me I have to wait another 20 days! I don't know why they are SCAMMING me like this! I do not have the item or my money now, they have robbed me of over $200. I just want my refund back and they are giving me the run around! I literally just want my money back!

I am writing the following as a warning to others.

A few years ago I purchased a pair of Timberland Boat Shoes (******* style) and since they were not cheap, I intended to wear them only on special occasions. To that end, I have always stored them in their original box in a cupboard at home. I reckon they have not been worn more than twenty times altogether. They still look like new as you will see from the attached photos. Recently my daughter bought me a new pair of Timberland BS's and so I decided to wear my "old ones" more often. Fast forward to a week ago whereupon on walking out of the house, I realised something felt wrong and could see that the left shoe sole has almost completely de-laminated and it looks like the bond between two layers of the sole has failed. On examination, the other shoe is also showing signs of failing the same way. Needless to say I am very disappointed/annoyed since I have always kept them in such good condition. They were were purchased from a reputable store, Jones Bootmaker, The Oracle Centre, Reading, Berks.
They are obviously outside their normal warranty period however I don't think its reasonable for expensive shoes to fail in this way.
I have tried four times to contact Timberland but have not received a reply!

Misleading advertising. Disappointing service!
Bought a gift for Christmas on Black Friday with the possibility of making the return by January 10 I find that for a size change I have to return the package and make a new order at full price with a difference of 200 euros. (leather jacket paid at 299 during black friday - full price 499). The timberland policy does not provide for the possibility of replacing the size or buying the same item at the same price as the black friday! After contacting the costumer care they offered me a 15% discount code on a new purchase... and... do they expect me to be happy for bying the item again spending 125 euros more?! NEVER AGAIN!

Not only did they have me under false impression in reguards to sizes but inclusively, when i just received in my hand the product i just paid $205.00 for and waited more than a month to receive it was not the right size. I called to see if i could send it back to get it fixed, they refused to help me as if i was asking for an effing refund which i wasnt but i didnt just pay that much for an item i will never be able to wear. Most horrible customer service from a company ive ever received. I will never again order from them or recommend their site and not only that but i will share my experience on social websites and its such a shame because i wouldve spent more money on customized boots but their horrible customer service turned me off to my favorite boot brand because of their unproffessional customer service.

My little used shoes literally fell apart. The soles on each shoe detached from the upper on the same day. Timberland refused to offer any compensation or admit liability.
Avoid like the plague!

We have been loyal Timberland boot consumers and have never had an issue with quality ever, so when my college aged son wanted a custom pair, we navigated the website as instructed and created a beautiful pair of two toned boots which appeared on the screen. Not sure what happened between that moment in time and submitting the final payment when everything seemed fine, but the boots arrived in a white color and only one color, not two toned. I immediately contacted customer service and was told that was how we ordered them and custom orders are non-refundable. Very, very disappointing to pay $230 for custom boots that were not what we ordered. Good boots. Bad experience this time around. Not sure I would recommend ordering custom unless you will be happy with what you get. I mentioned the experience to a few friends who also said they had had similar experiences with the Timberland site. I guess I should have taken pictures while placing the order to show that what we ordered is not what we received.

My boots, the classical Timberland boots, that seems to be strong and durable, worn less than 8 months (in total), the soles in both boots detached (see photo).

And this was the second pair of Timberland boots I had. The first pair of Timberland boots that I had earlier, had also broken down in less than 8 months (in total), while in one shoe, tore completely at the point of attachment of the leather to sole.
So, 2 pairs of Timberland boots of 2, or 100% as a percentage, proved fake boots, taking into mind, that each pair, in Greece that I live, cost about 200 each pair. Unacceptable!

Note also:
1) that the specific boots slip a lot on wet surfaces and are dangerous, to fell and hit yourself, a thing that is unacceptable for this kind of boots, as other shoes that are not boots, are not slipping dangerously,
2) Timberland Co. Has only in words a "Lifetime Warranty", as initially I tried to speak to them and refund me with a new pair or give my money back, and guess what... they just ignored me.

So, its better to burn your money than buying Timberland.

This is my everyday outwear, had lots of clothes and footwear from them and I`m sure will continue buying their clothing. Its cozy, has reasonable price and magnificent quality!

I have been buying my outdoor clothes each time at Timberland with confidence that it must be of high quality for outdoor use and I was not disappointed even for a time.

I was bought for xmas a pair of timberland pro boots, the soles and heals perished so i contacted timberland i told them and sent pictures to them they said because i didn't have the receipt they couldn't help, i explained they were a xmas gift i didn't have one, they just didn't want to know, case closed they said and that was that, the after sales is degusting not helpful at all, so i will never buy timberlands ever again, its not as though i hadn't the proof of the boots being perished i have, i cant see why they wouldn't replace them i didnt ask for a receipt well you dont when its a xmas present do you.

I bought my boyfriend boots from here and they came messed up! Scratched and dirty! I was really disappointed. It was not worth $180 for boots that were going to come messed up!

Bought this crossbody bag from Timberland use as my weekend bag and the sling torn within a month. Disappointed in Timberland bag quality. Will avoid Timberland products in future.