Timbl

Internet connection is down since last two days but no one is receiving phone. No Supports from customer care. They have generated only complaint tickets. No Supports from Technician, Sales team.
Since last 1 month, i am facing this issue regularly. Every time they raise the ticket. I must have given negative rating if option available. Very very poor service.

Never ever go for Timbl. One of the biggest fraud company they take the security deposit and never return it even if you disconnect the service. My customer ID is *******, I still waiting to get my security refund back

They are providing the worst services. No one care about the complaint after installation. Not recommended. If require one can see their services with one month plan. Do not go for 3 months or 6 months. You will be stuck.

Pathetic, pathetic service. After every second day internet stops working. My simple father got duped by their agents and he paid for a year. Now they would not return that amount. If any lawyers are seeing this please feel free to contact me on *******@gmail.com

Wish could give 0 star. Appalling service. The customer service agents don't have any basic knowledge about WiFi/broadband. They keep saying will raise ticket and no one will get back. It's a nightmare. It's a scam. I am paying for 50mbs, unlimited plan, and they are giving me 10 mbs, so it's scam. If my issue not resolved ASAP, I will be filing a legal complain to Telecom Regulatory Authorities of India.
It's causing me mental harassment as I am unable to work from home with this kind of services.
Customer ID: *******

This us the worst internet connection which I used ever. Their customer care executive and area manager behaviour is also worst. They did not understand the user problem and they can not solve the connectivity problem in 5 days. When we reached the customer care they only said your ticket is open and our team is working on them. So i personally request to all please do not use this internet connection.

The are providing wrost service i ever find... While complaining, they disconnect your call, have to wait minimum 5 min so that they answer there call, even after 3 days even installation is not done however they have taken the money in advance

This is scam company.
Only calls when they want to install connection.
After throwing router and random wire inside.
They will not receive call. They will see your messages on whatsapp, will be online but will not pick up call or reply to messages.

It takes 4 to 7 days to rectify whenever it goes bad.

For billing and monitary matters they have option to talk to their representative otherwise computerised answers only.

Worst service

It seems like opting Timbl is a bigger mistake than getting married

Worst internet and worst customer service. Don't believe what they promise. They will never provide 100 mbps. In the name of 100 mbps they provide less than 10 mbps. Even with several customer care calls they are unable to resolve any issue. Immediately going to discontinue the service. Worst internet provider.

They are the worst service provider.Not ready to refund not even providing the services. Persons are not answering the calls.
One of the agent from backend called me and asking me to share my personal number so that they can resolve the issue in personal.Is this is the behaviour they are doing with customer.
Really cheap they are pathetic service provider.No one from the team is contacting i have asked to disconnection and every time they close my ticket without any resolution.

Dont go for timbl ever trust me

Pathetic customer service and I will never recommend to anybody... fed up with customer care resoponse... every time same dialogue... Resolution time is SIX WORKING HOURS... continuously for 72 hours...

This is one of the worst internet service provider. Speed keeps fluctuating (for 40 mbps plan, they provide 2-3 mbps) and no service is provided even after raising complaints. They simply close the complaints without even fixing the issue. Will never recommend this service provider to anyone.

Customer Id: *******

Never experienced such kind of worst service in my entire life. My Internet is not working since last 3 days and I am almost begging with customer care guys but not getting a single update.
I tried to reach their appellate officer:"Deepak Singhal" also but even he doesn't care about their customer. Better to use mobile hotspot the Timbl.

PATHETIC
It's been two weeks now that I have paid for a new installation and have not received any response yet. Every time you call they will simply give you a turn around time and do nothing. Customer ID: *******

They have restricted their speed during lockdown. U will pay for 50 mbps plan, they will provide speed upto 30 mbps. Customer care guy said speed restriction will continue till lockdown( probably whole May month). So don't go for this company, they are running fraud ( they won't tell u all this when buying connection). All other companies such as jio, airtel, bsnl fiber have not only increased their FUP Data but also maintained speed during lockdown to allow work from home. In my 7 days of connection, faced downtime every single day. Choose any company but not this. This is the most unprofessional, unethical fraud company. Go At ur own risk!

The pthetic service ever... i am one of the customers... ghtiya se bhi ghtiya service hai... never go for timbl. Its been approx 6 days internet not working and still there is no response. Ticket C007

My Airtel sim in mobile gives more internet speed than Timbl's 40 Mbps plan. There is a lot of fluctuation in Network. Many times there is no connectivity for a 2 to 3 hours.

I don't know about the connectivity and speed in other areas but if you are a resident of Defence Colony, Ambala Cantt, Haryana, please do not even think of Timbl.
I feel like I have wasted my hard earned money but please do not waste your's.
Customer Id: *******

I urgently needed broadband to be installed the same day & Vinay Kumar & his team - the Area Manager in Faridabad committed that it will be done. That they picked up half ring calls, followed up many times and provided best of services however as soon as I made the payment they have stopped picking up the call or responding. Twice this fraudster Vinay picked up the call and gave an excuse that he is getting it done and started behaving unprofessionally. This is really really *******@Deepak Singhal this is how your company behaves. This needs to be trending on social media and you will be asked this question in every social media forum. People must be aware of this service provider

There custome support team not able to do help any kind of only time waste to call them and net also very poor sometimes internet gone whole day and some times flactuated gap 1hr almost whole day not satisfied i dont recomment to anyone to take this dabba i also waste my money on it

Anyone please don't use this service. Very worst internet service. No customer care support. I have left the service on 8th of October-23 and today is 19th October, still I haven't received my security money and they are messaging me on whatsapp that Final notice for Legal proceedings - Legal notice for Wifi-device recovery. (These kind of language they use to their customers) I have attached screenshot of the same. Hello... Timble company come at the address where u have installed your device and take your bull$#*! divice and refund my security money. At the time of refund they said within a week it will be processed but 11days have passed. Now got message that it will be processed by 29th October. What a pathetic service. Totally waste of money. If you are searching for an Internet Sevice please don't choose Timble.

This company is really very poor. They took money and give you a customer care number where you keep on ringing and begging for internet speed. A forge service provider

NEVER BUY THIS TIMBL! CAUTION FOR EVERYONE
Give some extra amount but buy some good Broadband! I had given 6 months advance that is why unable to change my connection & they are not ready to refund amount. You are left with only filing Consumer case which I will Be doing in few days. IF YOU have habit of Begging in front of Customer care selling your self respect then only buy Timbl Broadband. Worst and useless network ever.

It has been 3 days I am without internet. Suffered loss of thousands of rupees and also unable to attend college classes. Pay 50 rs extra and use AIRTEL FIBRE or JIO but dont but this CHEAP LOW QUALITY THIRD GRADE NETWORK.