TinyPrints

I'm actually going to be surprised if there is not a class action law suit against this company. Look at fb. There are so many people told the same thing. I ordered Dec 8 and was told they'd be here Dec 21. After hours of being on hold and 1returned calls after leaving messages-lies were told and as of today they had not been printed. They are due tomorrow. For the first time since kids were born we will have no Christmas cards. I've contacted the better business bureau because I don't want others to feel the frustration I've felt this holiday season. Beware of sister companies such as shutterfly. They are affiliated. They offered $25.78 compensation on an order over $380. Unacceptable slap in the face. I relied on this company. Complete fail. Never again.

I placed my holiday card order yesterday, with a 25% off code and today received a coupon in the mail for 40% off, plus ten cards free. I called to ask for a price adjustment and they refused. It hadn't even been 24 hours since I placed my order. Moreover, I've been using them for cards, calendars, etc. since my son was born (which the associate I spoke with was able to see on her end). Many retailers offer price adjustments when products go on sale within a period after the initial purchase, so this was not some left field request. They have lost my business; there are too many other options; perhaps another company will be less short sighted and appreciate the importance of maintaining regular customers.

There are too many online stationary/printing options to use Tiny Prints. My cards were delivered later than expected, and once they arrived the envelopes weren't printed as paid for. They said it would take another week to print. Pick another option.

They should be held monetarily accountable for not making a confirmed delivery time. The head of the customer service department - Levi Hamilton III - is from the funeral industry. Guess he doesn't know how to manage his operations with living customers who have a voice!

Ordered on December 4th for delivery today (December 15). I just received an email that it will be an additional 1-3 BUSINESS days before my order ships. That means I very well could wind up not receiving my Christmas cards till 12/21... it's just too bad I'll be out of town for the holidays by that point. Gee, if TinyPrints would have just informed me earlier that they wouldn't be able to deliver by their promised date, I would've gone elsewhere. Now, it is too late to try another printer!

One more thing, I called to try to talk to someone and was told there is a 105 minute wait. Obviously, I'm not the only one impacted by this inept service. This business does not even deserve the 1 star I was forced to give it.

I have used Tiny Prints since 2009 for Christmas, HS graduation parties and an Eagle Scout celebration, but no more... It started last Christmas when talking to a Shutterfly representative that didn't understand me nor me her. It was very frustrating unlike in the past when I was able to communicate directly with a Tiny Prints design person when making changes. But I decided to gave it another try this year. To my dismay, things were still bad. They have design limitations of only 2 corrections, this I found out when I needed one more thing done for clarity, but it was too late. I was also upset with the late delivery of our Christmas cards. I ordered on Dec 8th and didn't receive them until December 21st. All this time their ad on the website was offering 3 day turnaround timing. I'm sad to say that I'm done with the new and definitely not improved Tiny Prints since taken over by Shutterfly. Bigger is not always better.

I'm not sure if I am the only who has this issue but I just received my holiday cards and the front photo of the card was zoomed and cropped not to my original specifications. When contacting Tiny Prints customer service they said that the file was printed as it was uploaded and that the designer made no modifications. The print quality was also off with white specs in various places on all the cards. I've been ordering from TP the past four years and never had any issues until this season but their CS was no help. Would like to see if there are any other issues like mine.

I have been using Tony Prints since they began and after this year I will never use them again and will recommend that no one else does. They took an extra 2 weeks with my holiday cards that were supposed to be rushed and then the customer service was terrible. Had to cancel my order b/c it wasn't going to make it before we left town. They didn't care.

My order was fine, however they encourage customers to use their RSVP site, which has been a non-usable nightmare. I did an online chat with their customer service representative, which after 10 minutes they gave me a phone number to call because they couldn't help me. This number only allows you to leave your number for a call back. I called twice, leaving my contact info and have not yet heard back from them, it's been 1.5 weeks! RSVP's ARE time sensitive!

Ordered cards for rush delivery over 10 days ago and still have yet to receive cards. Received email stating they were behind and the order would be delivered within 2-3 days, then got another email today stating it would be another 2-3 days. I will not use this company again. Worst experience ever.

TERRIBLE> do not use! You will regret it. Ordered cards, 10 days ago on a rush order. Messed up the order, then lied, telling me they had a physical disaster at the plant processing the order. When the website was still not updated 4 days later with a new date of delivery, I called again. I was told it was because they basically were overloaded, and miscalculated the xmas rush. Hahahah.
This is my second such experience, and needless to say my last. HORRIBLE customer service. Liars.

I paid tiny prints 150.00 for Christmas cards and the option to have them address and mail them for me. Well, no one got them. And after contacting customer service I was told they shipped 2 weeks earlier and that's it. Well, in two weeks no one has received them and it's December 21st. So all they did is take up HOURS of my time and 150.00 for NOTHING. Stay clear of them.

I ordered holiday cards from tinyprints in December 2016. They provided an electronic proof and I approved it. When the cards arrived, they were printed on plain red paper instead of the decorative paper I ordered. The card was supposed to be folded with my message printed on the inside. My message was printed upside down. The card was unusable. I emailed tinyprints right away and asked for a refund. They issued me a $5 credit. Horrible customer service. Would never use again.

They had a big 50% off Christmas cards and free shipping promotion, and shipped the product right away -- but to save money on shipping, they used a UPS Surepost service.

Took 3 weeks to arrive, which was a day before Christmas. I was gone already for the vacation and came back in early January to find the box at my front door.

I cannot send those cards, it's too late, and the quality of the photo was not even worth sending 2 weeks after Christmas. The orange box full of cards is still sitting on my kitchen counter and make me sad every time I see it.

I paid extra to have my return address printed on the envelopes. The address was printed in the wrong place. Very unprofessional and sloppy. And my cards arrived later than promised. I'm currently waiting for customer service to call me back. I think next year I'll use a different service.

Bogus company. Ordered xmas cards dec 7. Today is dec 18 and still no card. Bull$#*!. I'm calling better business bureau. No cards to send and hours of wasted time on hold, emailing, waiting more. Unacceptable. I can't believe I've wasted so much time and energy during an already busy season. Un$#*!ingbelievable.

Ordered my cards around thanksgiving and never received. I'm never getting a straight answer no one can help. Finally got my money back and went with minted.com.
I may still get them late but I couldn't deal with this company any more. Horrible service. I just realized they are owned by shutterfly now I know why they are so awful. So angry!

The company has decided their profit margins are not high enough so they are firing over half of their staff and closing most of the brands.
Tiny prints
Wedding paper divas
My publisher
Are all being shut down.
They're imploding and may be belly up within a year.

WOW! Cannot believe all of the negative reviews! I was nothing but pleased with their service. I ordered my daughter's twin baby shower invitations a month, prior to her shower date. The personalized invitations were flawless, and very professional looking. I ordered them January 4,2017. Estimated delivery date was January 11, or 12. They arrived three days earlier, January 8. BOOM! Her shower date was February 11. I was so happy! I was able to get them mailed out in plenty of time. Cuddos to you TinyPrints! I'll order again, and have told my friends, and others as well of your excellent service. Everyone loved the invitations, and that they received them in plenty of time to RSVP.

I will never use tinyprints.com again. They were late on gift items I purchased for a graduation party. I called and talked to three people in their customer service and said I would gladly pay extra for overnight shipping since it was running late and they said that is not part of their policy and will only do two day delivery. They said if I want to call Fed Ex once they have the package then I could arrange the overnight and pay them. I called Fed Ex and they said no that it can only be arranged by the shipper to get it sent overnight so I called tiny prints again and they said there was nothing they could do. So of course I got the gift items too late and had to get another gift in town. Tiny prints service reps do not care about service and helping you out. Do not use them unless you don't care if your items arrive very late.

Ordered special invitations for my daughters first birthday. After a week with no mail, I called and found out Tiny Prints hadn't even printed them. They assured me they would refund my shipping and handled, and send the invites with their fastest delivery possible. When I finally received them, I had to pay even more changes than I had originally when I ordered. Later, after speaking with customer service, they told me there was nothing further they could do.

Please look for alternate printing companies because Tiny Prints don't care about their clientele.

I have ordered holiday cards online for 5-6 years and decided to try Tiny prints this time bc of the mailing feature and I was going to be out of town when I would have mailed the cards. The extra cards mailed to my house arrived in 5 days after ordering. It has now been another 8 days and Tiny Prints still haven't mailed the cards to my list from the print facility. They have just been sitting there. What a disaster! Hope they will be mailed by Christmas, which will have been weeks after I ordered them. Going back to Vista Print next year. At least Vista Print keeps their word and follows through. Tiny Prints is freaking incompetent!

I ordered tiny prints in early december regular delivery. Called them the same day to say can i convert to expedited delivery. THey said NO - order was already in printing and it was too late. The tiny prints order has STILL not come. Just received a note that they are 4 more days delayed and we go on a trip in 4 days so no time to send.