Tirebuyer

They told me I had a road hazards warrantee, now my brand new tire has a nail In it and their saying they never offered one. I would have never ever ordered tires without road hazards. I paid top dollar and this business needs to be shut down! DO NOT BUY FEOM THEM. 100% rip off

There was an issue with the shipping address on my package. It was incorrect. I called Tirebuyer for help in getting this resolved. Meanwhile I do not have a drivable vehicle bc I need a tire. My vehicle is sitting at Firestone where the tire I ordered needs to be delivered. They told me they could do nothing about the incorrect address since it was already inroute. They advised I would have to wait until FedEx shipped the tire back to them, then they would re-fund me, and I would have to start the process all over again. Meanwhile I knew that was BS, so I got the tracking number called FedEx myself to make them aware of the situation they put in a report that goes out to the dispatcher, and they will let them know of the street address update. They did not care that I was without a car, no one took any initiative to try and help me, not even a manager. I will NEVER use them again nor will I recommend them to anyone.

Tough with all the available selections but once I decided on the tire checkout was easy.

The lousy $10 you save per tire is useless when you need them to replace a 4 month old tire that costs $300 and they say "you are out of warrantee" with a simple road hazard nail and PLENTY OF TRED!... stay away... go to Tire Rack!

Very difficult to get a hold of someone on the phone, emails don't get responded to. They really need to hire more people or something. Hector was very helpful. Tires were delivered fast though.

Was great
Chat got dropped but he remembered me from hours earlier. Fast hassle free warranty return
I will continue to do business with them great Service

I live on the West Coast and placed my order at 5pm on a Friday, my tires were delivered on the following Tuesday The tire size I needed wasn't available locally, so I checked with Tire Buyer and they had the size I needed. Perfect fit! I will definitely buy from them again for my tire needs. Thank you Tirebuyer for excellent service.

Site is easy to navigate, sort by brand. The tires were delivered fast to the dealership where I got them installed.

2.5 rating out of 5? And it goes to show the poor service from these guys. I bought some Nitto 37s and was in contact with them about the vibrating issues I was having from the start. After about 2 months and a total of 4 tire balancing from 3 different shops and about $180 worth wasted we finally got a new set of tires. I asked if they would reimburse me for the wasted balancing that I was advised to do or was the blame was that the rims were probably out of round and they said they wouldnt be able to. So if you have issues, either get it refunded or ask them to waste their money to rebalance if they wanna try exploring other options. I wasted so much time, effort and money on this process. And they sure arnt in any hurry to respond to email either. Poor customer service and their rating shows!

They cancelled my first order with no attempt to notify me and no reason for the cancellation. I ordered again (BAD MISTAKE!), with instructions to ship to my installer. Three of the 4 tires arrived at MY HOUSE, not the installer. Name on the label was the installer's assist. Mgr. but address was my house. The next day the fourth tire arrived, again to the assistant mgr. And again to my house. The customer "service" man I talked to has a very heavy Indian accent, so much so that I had to get him to repeat everything he said at least 3 and sometimes 4 times. He didn't seem to know anything at all; was basically no help. I will say that TireBuyer had a decent price on the tires I needed, but that's the only good thing I have to say about them. I WILL NEVER DEAL WITH TIREBUYER EVER AGAIN AND I SUGGEST YOU FOLLOW MY ADVICE.

Quick and easy! Very simple process, even a caveman could do it.

I will let you know once the tire comes, came in 4 days, was exactly what I needed

I purchased 4 tires for my mom's Yukon and 27,000 miles later all four tires have broke cords in them. I was unaware that it had been driving very poorly until my dad informed me. Thinking it maybe a tire out of balances he takes it to a tire shop only to be informed he has 4 bad tires. Thinking they are trying to pull on over on him he goes to two other tires shop only to be told the exact same thing.I started trying to make a warrant claim on the 18 of October. Each email they would tell me one thing only to send me to another step each time telling me they would reply in 24/48 hours. The last time I called and was told I would be put to the top of the list. And 22 hours later I got a reply not with answer but only to inform me that if I hadn't heard back from them in 4 days to get back with them. For 3 weeks my mom's Yukon has been undriveable due to these bad tires and a business not willing to stand behind the products they sell. I have been using this brand tires for the last 15 plus years on very vehicle I have owned and have never had one mins trouble. I have bought almost every set from tire buyer. But with customer service like this I will never buy from them again. I am 3 week into this warrant claim with still no end in sight. I only gave them a one star because it is the less you can give. I would hope this review would help other buyers from buying from someone who does not stand behind their products.

Ordered rims they never came contacted cust serv they said they are coming here is tracking number
No rims
Contact tbuyer
Sorry not available after two months
Just terrible
Reviews on their website don't match the websites
Fake reviews
Ripoff
Just a drop shipping scam

They said I could have 10 percent offer another order
The website says you can have 15 off for clicking here
They still have same rims for sale only twice the price now

Are they available? Are they twice the price?

I'll be glad if I get my money back
One week and I'm calling the bank to refuse the charges

Tirebuyer is scam

I ordered a tire from them through Walmart. I then found one cheaper on line and canceled that order which they approved. I then tried to order the tire from another provider on Walmart at which time Walmart said there was suspicious activity on my card and canceled my order and put a hold on my card. Fine. Stupid, but fine. Three days later, I then ordered the tire directly through Tirebuyer with a different credit card, which was approved, and I have the order receipt and number, etc. The tire never arrived, so I contacted them, and they said it was canceled because my card was declined. This was a lie as there is nothing wrong with my card or my credit and the charge was approved immediately, hence the receipt. Apparently, they saw the same name and address and the previous cancellation and some lackey or bean counter decided to cancel that as well. When I asked them directly if they were refusing to sell me a tire, the rep said I should check with my bank. What ridiculous customer service. My credit is good, my second card was NOT on hold, and the rep was about as rude and condescending as they can get. Never will I buy anything from this company, and I recommend that others pay close attention to their customer service.

Date of experience: September 15,2023

Don't buy from here tires and wheels are junk and have to spend alot of money to balance if they can be balanced. T Washington doesn't know anything about tires. Can't get answers.

Awesome experience and so easy! Enjoyed choosing tires on my terms and time vs traditional method. Tires delivered by UPS to my door.
Great experience and selection and price.

WARNING - THIS COMPANY HAS A LONG HISTORY OF SENDING YOU THE WRONG SIZE OR DEFECTIVE TIRES AND THEN WHEN YOU CONTACT THEM TO RETURN THEM THEY WONT SEND PAPER WORK FOR EXCHANGE OR REFUND. PUSH YOU PAST THE 30 DAY RETURN PERIOD AND REFUSE TO WORK WITH YOU! RIP OFF COMPANY THEY ARE SCAMMERS AND HAVE TONS OF BBB COMPLAINTS! BEWARE DO NOT BUY FROM THEM

So if you want to buy from a marketing company, NOT A TIRE company, that only cares about getting your money, please be warned. They don't stand behind anything.

I bought a complete set of 60,000 miles rated tires that were defective and could not be balanced anymore at 11,000 miles and they said basically "TO BAD, SO SAD".

I had to buy a new set elsewhere, to dangerous to drive anymore. They do not stand behind the tires they sell. They are an Internet marketing company, not a tire company.

Having experienced their true mission, I could never recommend to a friend such a sad example of professing to care about you and your business! Hope you are smarter than me to trust them and I even was suckered into their foo foo marketing and bought from them for years.

NEVER AGAIN will I be deceived by a marketing company pretending to be a real product/customer company that doesn't stand behind everything they sell!

Message me if you want to learn more about this no caring company and what really happens when you have a problem. Know they pass the buck to start!

So yes, maybe an OK company I guess if nothing goes wrong?

But isn't this why we choose a company to give our money to? To feel or be protected when something happens.

What if I had been killed because of these defective tires. (Think Firestone) I know this much 111%, I could have never warned you in advance!

Reviews seem to be 50/50 for this site so naturally I was a little skeptical ordering from them. They were nearly $30 cheaper per tire (5 tires, each $275) so I decided I'd give them a shot. They list all the installers near you and their price to install so I got to pick who the tires were sent to. I called a few local companies to see what they could order/install the same tires for. Long story short, I saved over $400 going through these guys. Maybe I was one of the lucky ones who got their order right? The right tires came in, delivered quickly, and the install price was correct that was listed on the site. I also dealt with customer service, (5 stars to them) not sure why so many negative reviews against them. My email I received after purchase had a place for a tracking number but the number wasn't there. So I emailed them asking what it was. I received an automated email immediately stating I would be contacted within two business days... Well, I was emailed less than 10 minutes later with the tracking number and they also went out of their way to go ahead and look up the estimated arrival day/time of the tires and added that to the email as well.

Flawless transaction, I recommend at least trying them out once regardless of the reviews. Like I said, maybe I got lucky? But I'll definitely be going through them again. I couldn't find anybody online or local that could even come close on price!

"Bought 4 new tires from them in July... less than 2400 miles on them and one shreds completely! Keep in mind i do constant tire pressure checks on my vechile. Instead of doing the right thing and replacing the tire as a defect... IT IS MY FAULT AND I HAVE TO PAY FULL PRICE FOR A BRAND NEW TIRE AGAIN... NEVER AGAIN WILL I USE THIS COMPANY... I THINK THEY R THE PERFECT SCAM ARTIST AND OUT TO MAKE FAST CASH... SHAME ON YALL! WILL SALE THE OTHER 3 TIRES I PURCHASED FROM YALL AND FIND A LOCAL TIRE COMPANY THAT WILL STAnD BY THEIR PRODUCT"

I ordered on 07/03/2020 and on 07/06/2020 I have them installed despite being a long holiday I was able to get my tires done. Pepboy's did a great job.

I purchased 2 tires for a great price. The delivery to their recommended installers occurred in a fairly timely manner, but the installation was completely botched. After I took the time to review the installer on TireBuyer.com's website, I came to realize that a critical review would not be posted by TIreBuyer.com.

I was also disappointed in the limited inventory, because when I returned to buy the other 2 tires to match the first two I purchased, they no longer had that tire. Of course, I wish I had purchased all four in the first purchase, but I had not used an online tire retailer before and wanted to see if it would be an extra headache. I only wanted to buy the second pair because the installer wanted the opportunity to make amends for the first botched installation.

That said, if I had purchased all four tires when I made the original purchase and the installer had not messed up the installation, I would have been really please with TireBuyer.com. I'm annoyed that they repeatedly asked me to review the installer and then when I did, they censored the review.