• Tirebuyer

Tirebuyer

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Overview

Tirebuyer has a rating of 4.3 stars from 298 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tirebuyer most frequently mention fast delivery, next day, and free shipping. Tirebuyer ranks 6th among Tires sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 90.4%
Positive
132
Neutral
7
Negative
7

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2,360 reviews

21
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How would you rate Tirebuyer?
Top Positive Review

“Great tires and a good price.”

Teresa J.
10/22/24

If you have any trouble ordering for any reason, they will help you. Our computer had a glitch during the ordering process and they were able to help me step by step to help me to complete my order. Most of the time ordering tire is very simple. There system is very user friendly. We have bought several tires from this company as well as other family members.

Top Critical Review

“Seems to be a waste of money”

Johnny S.
1/12/24

New all terrain tires Iron Man All Country M/T. Less than 150 miles and the side wall blew out on both rear tires a week apart and can't get any help to replace them or make it right seems to be a waste of money. And I have over $3,000 worth of tires on 3 vehicles all the same brand hate to change brands but will have to after being a loyal customer for years

Reviews (298)

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customer service (68) tire buyer (58)
Thumbnail of user nan256
Na
Mississippi
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase
• Updated review

I was home and in my yard the evening the package was supposed to be delivered. No delivery service stopped by to deliver the package on the initial delivery date.

Reason I chose this business:

I've used tirebuyer before and the tires were delivered promptly

I've used tirebuyer before and the tires were delivered...
May 7th, 2024
Verified site experience
• Previous review

I've used tirebuyer before and the tires were delivered promptly

Reason I chose this business:

I've used tirebuyer before and the tires were delivered promptly

Thumbnail of user chadb648
Maryland
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Great prices, free shipping. I used to be a regular Tirerack.com customer but after they started charging expensive shipping prices I found Tirebuyer and have been a happy customer of theirs since. My tires were delivered way faster than originally expected.

Reason I chose this business:

Great prices and free shipping. Previous pleasant experiances with Tirebuyer

Thumbnail of user toms2653
Connecticut
1 review
0 helpful votes
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April 9th, 2024
Verified purchase
• Updated review

Had tires in stock when other were backordered with comparable pricing to the major online tire retailer. Unlike the major online tire retailer, no road hazard warranty is included. The website is missing specific details of some tires making it difficult to know what exact tire is being ordered. The vehicle specific details are not shown such as K (Ferrari), M(Mercedes), N(Porsche) etc. Customer service was able to provide the necessary information to obtain the correct products.

Reason I chose this business:

Availability

Website is missing specific details of some tires making...
March 28th, 2024
Verified site experience
• Previous review

Website is missing specific details of some tires making it difficult to know what exact tire is being ordered. The vehicle specific details are not shown such as K (Ferrari), M(Mercedes). N(Porsche) etc

Reason I chose this business:

Availability

Thumbnail of user rdreesp
Colorado
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

Website is easy enough to use. Had to arrange for my own installer since it was a Class-C RV. Called Ford dealer and had tires shipped to dealership. Saved 10% due to first-time buyer.

Reason I chose this business:

Carried tire make and model that I needed. Matching tires I had replaced on the road due to blowout.

Thumbnail of user marka245
Judth B. – Tirebuyer Rep

Hi, Richard! We're so happy to hear you had a great experience with us. We appreciate your business with us!

Thumbnail of user brianm4477
Texas
1 review
0 helpful votes
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April 21st, 2024
Verified purchase
• Updated review

Since I've downgraded my assessment to 2 stars I'll start with the cons. I selected TireBuyer because they were referred by my local tire store. However, they did not have the local store of installer in their approved installers list, so I went to live chat to ask about that. It was confirmed that only one of the 3 stores owned by the installer that I wanted to use was in their system. The chat operator suggests that I have them "delivered" to the store of my choice, but the live chat froze and I was unable to continue the conversation. So I decided to order and send the "in stock tires to my house. Second issue, I ordered two 15" and two 16" tires for a custom streetrod. The two 16" tires arrived a day early and the two 15" tires arrived several days later even though the shipping label was created the day after the order. Third issue. The two 16" tires are almost 3 years old and the two 15" tires arrive looking like they were stored outside (even the UPS driver commented "they're really dirty"), but at least they were less than a year old.
Now the pros: The TireBuyer website was fairly well done and made it easy to select and buy tires.
In conclusion, I will not buy tires from a company that sells 3 year old tires. Anything less than 2 years old might be acceptable, but 3 is old stock and should have been discounted and noted at the time of the sale.

Sent an email regarding my two delayed tires and the automated response said I would get a full response within 24 hrs. It was more than 24 hours and merely stated what I already knew…”a shipping label was created.”

Reason I chose this business:

Jarvis Tire Pros had a link on their website to Tirebuyer

Service
Did not have the closet store of installer in their...
April 4th, 2024
Verified site experience
• Previous review

Did not have the closet store of installer in their approved installers, so I went to live chat to ask about that. It was confirmed that only one of the 3 stores owned by the installer that I wanted to use was in their system. The chat operator suggests that I have them "delivered" to the store of my choice, but the live chat froze and I was unable to continue the conversation. I decided to just send the tires to my home address and arrange the installation after they arrive. Other than that, I have no complaints about the shopping experience, and I would have rated it a 5 star in the absence of the glitch as noted.

Reason I chose this business:

Jarvis Tire Pros had a link on their website to Tirebuyer

Thumbnail of user lds7
New Mexico
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

This was our third time buying and are just as satisfied as the first time. The delivery was SUPER fast! The tires are exactly what we needed and as described. We'll continue to order from Tirebuyer and tell all of our family and friends about that great company!

Thumbnail of user homerd24
North Carolina
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Tires are 2 years old that I received.when I went to have tires installed on my truck. I was told they were manufactured 2 years ago.even though they appear new

Reason I chose this business:

Has been great in the past orders

Thumbnail of user jasonk1858
Florida
2 reviews
0 helpful votes
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April 9th, 2024
Verified purchase

Shopping experience was awesome got a discount and free shipping and the tires I wanted it was great thanks again.

Reason I chose this business:

Because I can get the best deal normally on your site.

Thumbnail of user marka245
Judth B. – Tirebuyer Rep

Hi, Jason! We're so happy to hear you had a great experience with us. We appreciate your business with us!

Thumbnail of user jz148
J
Texas
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

I'm a repeat customer, Easy to shop and buy tires. Found the tires I needed in stock no issues with anything.

Reason I chose this business:

Purchased from in the past

Thumbnail of user reneeb894
Wisconsin
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

Fast and easy and I paid myself cash back for my purchase

Service
Thumbnail of user marka245
Judth B. – Tirebuyer Rep

Hi, Renee! We're so happy to hear you had a great experience with us. We appreciate your business with us. Thanks for being such a great customer!

Thumbnail of user leog214
Pennsylvania
2 reviews
0 helpful votes
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March 24th, 2024
Verified purchase

Like the site. Very easy. Thanks for taking care of us vets and cops.
The tires are really nice on my ram!

Reason I chose this business:

Previous purchase. Low cost.

Thumbnail of user traviso60
Iowa
1 review
7 helpful votes
  • Send Message
May 27th, 2021
Verified purchase

Ordered my tires 7 days ago, it said during my purchase that they would be delivered in 3 business days. Still no sign of the tires and I have been on hold with customer service for 30 minutes now 3 separate times, yet to speak to anyone. Also emailed customer service yesterday with no response. When I look up my order status it just says received, ships FedEx. Like to know if these are coming, so far VERY unimpressed.

Service
Shipping
Thumbnail of user dougl540
Alabama
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Ordered the tires on a Monday and they arrived at my work on Tuesday morning before noon. Excellent service.

Thumbnail of user marka245
Judth B. – Tirebuyer Rep

Hi, Doug! We're so happy to hear you had a great experience with us. We appreciate your business with us!

Thumbnail of user giannad31
Florida
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

The tires may be cheaper than at your local installer, but they are in fact CHEAP! I had my first ever tire blowout while on the turnpike, just 3 months after purchasing them. And to top it all off, the warranty center through this company is a joke! They took 2 weeks to get back to me, after I hounded them every day after the first week, and the one email they sent me was so vague, that I didn't' know I was supposed to have the vehicle inspected before getting the replacement tire installed. Also, the warranty form they sent me had someone else's order information on it, because the order number written in for me was wrong, and the date said May 12,2022 - when I bought the tires in late August 2022. The customer service representative told me that they will charge my original card the amount for the replacement -- welcome to 2022 when you can change your card numbers straight from the app, so good luck getting that money.

Tip for consumers:
Don't use this site unless you want to end up spending double the amount in the long run

Products used:
Leufenn

Service
Value
Shipping
Returns
Quality
Thumbnail of user kk481
Colorado
1 review
0 helpful votes
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October 25th, 2022
Verified purchase

I am extremely dissatisfied with TireBuyer's installation. I specifically chose Tirebuyer because there was an installation date available this week, prior to a road trip I am taking this weekend. I received a message saying my installer can't take me until next week, which is unacceptable. I called service and they suggested I either cancel the order or pick up my tires and drive them myself to another installer! So now I have to take a day off of work, pay for gas to drive across town, lug tires in my car which will take two trips and be inconvenienced with having to find another installer all before this weekend. This is HORRIBLE customer service! I asked for them to find a way to have my tires delivered to another installer and they can't. Sending them back and waiting until next week is NOT an option. I am super unhappy with Tirebuyer and this situation.

Service
Value
Shipping
Quality
Thumbnail of user cherylk1084
Massachusetts
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

I was in search of a particular tire for my car that was out of stock everywhere locally. Dealership told me they could get them but I would have to pay their freight charge. I found them on tire buyer and saved $500.00! Shipping was fast and free! Would use this company for all future tire purchases.

Reason I chose this business:

Google search

Thumbnail of user marka245
Judth B. – Tirebuyer Rep

Hi, Cheryl! We're so happy to hear you had a great experience with us. We appreciate your business with us. Thanks for being such a great customer!

Thumbnail of user johnh7582
Ham
Ohio
2 reviews
0 helpful votes
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March 24th, 2024
Verified purchase

Repeat customer, always great service. Tires were delivered in 2 days. Great selection and the best prices.

Reason I chose this business:

Local, and pricing

Thumbnail of user chrism1182
Washington
1 review
0 helpful votes
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October 22nd, 2019

Took four days from purchase to delivery. The local shop did indeed follow the tire buyer contracted pricing which was under $89 total for 4 tires mounted and balanced out the door. The tires themselves were an amazing deal! Saved between $29-$79 a piece from what other sites and local installers were charging for the same winter tires. I rarely leave reviews (especially good ones) but I had to share since there are some very negative reviews online. Will definitely use them again!

Thumbnail of user danb759
Colorado
2 reviews
1 helpful vote
  • Send Message
October 26th, 2022
Verified purchase

Purchased tires. Scheduled installation for 3 weeks out. Received confirmation email of purchase... then nothing more. Followed up with a "Chat" and Samad from TireBuyer quickly responded that there was a "computer glitch" and that they would refund my card. Zero offer to correct the order or reprocess.
I think that they were just using my money as long as they could.
My suggestion is that you go with another provider.

Tip for consumers:
Go somewhere else

Products used:
They didn't process my order....even after sending me confirmation...So I didn't get to use anything from them except my own wasted time

Service
Value
Shipping
Returns
Quality
Thumbnail of user maureenc475
Georgia
1 review
0 helpful votes
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December 19th, 2023
Verified purchase
• Updated review

Fairly easy.to find multiple replacement brands for worn out tires. Good reviews and lots of important information. I was quickly able to pick tires for my Ford F159, They were prompty delivered. I am very pleased.

Reason I chose this business:

I have used you before, I prefer to view a large selection of tires and pick ones that suit me.

Thumbnail of user marka245
Judth B. – Tirebuyer Rep

Hi, Skippy! We're so happy to hear you had a great experience with us. We appreciate your business with us!

Fairly easy
December 6th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I have used you before

Thumbnail of user juanj447
New York
1 review
0 helpful votes
  • Send Message
May 28th, 2023
Verified purchase

I had an effortless and happy experience with Tirebuyer. The site is easy to navigate, and they are helpful when you have questions. They also offered me a veteran discount which I very much appreciated.

Reason I chose this business:

They give a veteran discount which is very appreciated

Thumbnail of user greggv22
Georgia
1 review
2 helpful votes
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September 11th, 2022

Ordered set of 4 tires online sent to installer. Never informed tires arrived. Had to call an check. Dropped of truck first time and about an hour after returning home got call the wrong size was delivered. ON all 4. Not one number correct. Several calls to get replacements. Followed up and was told tires were delivered. Took truck back in for second time but installer only received 3 of 4. Many more calls. Finally 4 tire arrived. Almost 3 weeks. For me it just wasnt worth it. Its a hard pass and I would use Tirebuyer in the future.

Products used:
Tires

Service
Value
Shipping
Quality
Thumbnail of user jeremyh426
Missouri
1 review
4 helpful votes
  • Send Message
May 20th, 2021
Verified purchase

I dropped of the tire after a wrong purchase on ebay. It was easier to take it there than go through fedex. I've waited 7 days so far and no refund. It took over a week to even get an rma to begin with. Terrible customer service. $178.00 tire...

Service
Value
Returns
Thumbnail of user marks5359
California
1 review
2 helpful votes
  • Send Message
August 23rd, 2022

If the tires are not as expected, you cannot mount them and still get a refund -- you are stuck with tires that don't work for you vehicle. If you find out they have a terrible ride, you're just screwed. If you buy local, they will usually work with you to replace the tires. The install prices and scheduling are not guaranteed. Add to that time wasted on phone waiting for customer service, and the rude rep who accuses you of lying and won't get a supervisor = AVOID

Tip for consumers:
Scam. Criminal

Products used:
car tires

Service
Value
Shipping
Returns
Quality
Thumbnail of user audreyt161
Georgia
1 review
4 helpful votes
  • Send Message
August 20th, 2022

So I originally thought what a great idea and bought 4 tires (with $50 rebate), had them shipped to installer. Initially impressed. Then tires started losing air, one drastically to the point of twice weekly inflation. Received rebate card, it was good for 6 months and not accepted anywhere, then expired. Tirebuyer is not sending new card, not accepting responsibility for the deflating tires. Nothing. I'm disgusted with their lack of customer service. Their abilty to screw a client.

Tip for consumers:
Don't believe their deals, qualities, rebates and no customer service.

Products used:
Tires

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From the business

Tirebuyer will help you find the right tires for your vehicle in just a few minutes at a great price. You can choose to have your new tires delivered to your doorstep or a nearby installer of your choice. We have a nationwide network of 18,000 trusted mobile and in-store installation partners, all pre-qualified by our team. Your tires will be delivered fast and free to one of these tire shops – in some cases the same day you order!

Company Representative

Thumbnail of user marka245
Judth B.
Typically does not respond to reviews

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