Tirebuyer

I wasn't going to leave a review I was honestly looking for a review on Tire Buyer's "value buy" program and not the site itself. I have bought tires 3 different times over several years from Tirebuyer.com and each time it was fantastic. They delivered them to the shop I picked and that was that. I'm surprised by the negative reviews. It's tires. You buy. They deliver. What are they messing up?

So here is a positive review and I am sure there are many more like me who buy from them all the time and have never left a review. In fact this is my go-to site for tires I trust them that much, prices are great and reviews for each tire seem accurate!

I would give them a negative 5 rating if I could! Had immediate problems with the tires after install. The tires bounced and felt like they were floating at freeway speeds. The local shop setup through Tirebuyer.com said the tires were faulty. It was a nightmare working with Tirebuyer.com to get a fix. After multiple failed promises by them to fix the issue, I had to purchase tires from another company.
Even though they said in writing they would credit me the money back, I am still fighting to get my money back after 6 weeks! Run from this company! Don't give them a dime.

It was very easy, the only thing i was slightly confused by was how to order just for home delivery without installation, but i found the tab quickly. I did use the mobile page though, that might be why, but over all this website is pretty.

I bought 5 Carlisle trailer tires and 3 of them were 2.5 years old. The other two were 1.5 years old. It's recommended that trailer tires be replaced every 3-5 years. So my tires are all at least half gone!

I emailed TireBuyer regarding this, asking if their lower prices are due to selling older tires. I received no answer.

Straight forward and easy. No problems finding what I needed or ordering. I would like more choices of tire list searching, like alphabetical. I remember scrolling down a long list to find what I was looking for specifically.

This company doesn't even deserve the forced 1 star that we have to rate them. On 11/19/21 I bought tires/rim from tirebuyer. The eta was that the tires would be delivered within 3 days from when the order was placed and the rims could take up to 10 days. Ive been trying to reach out about this order. I received the rims and still have no tires. I have been calling customer service for the past week and have even left a call back number. I still have not received a call back and when I am put on hold it's a 10 minute wait that turns into 20 plus minutes and then the call drops. I have tried the live online chat waited 30 minutes just to be asked to email them. I have emailed them with them responding that I would receive help within 48 hours. It has been 4 days since I've emailed them with no help. This os the worst customer service I have ever experienced. At this point I'm wanting to cancel this order and continue posting reviews on this horrible experience.

It seems like all the 1 star reviews share the same story, tirebuyer maybe didn't/doesn't have the best way of alerting you that tires are out of stock and your order has been cancelled. I can't speak to that, as my tires turned out to be in stock, and my experience was flawless. I was contacted a day to two after placing the order to confirm the installation appointment time, and I was able to confirm that my tires had already been delivered. A day before the installation appointment I contacted the local installer and was able to confirm all my order details and that the tires had in fact been delivered. Then, I showed up at the scheduled appointment, the installation fee was as described during the order process, and I got my new tires installed without issue. And because of some discounts tirebuyer was running, I paid significantly less than any other option available to me. Perfect experience all around.

I ordered the tires on a Friday and were told they would arrive by the following Tuesday with install slated for Wednesday. Got a message that the tires would be delayed and then confirmation that they shipped on Wednesday. Rescheduled the installation appointment only to get a call hours after i dropped off my car that only 3 out of 4 tires shipped to the shop. I tried to contact customer service via call and website chat and no one was of any help. I don't think they could even understand what i was saying because their English was broken. Now over a week after ordering, my car is still at the shop, i can't get in touch with anyone to get a refund and i am spending my Saturday writing a review. This company is a joke. The $50 you might save is not worth the time lost and hassle. Never again...

I recommend TireBuyer for anyone who loves the convenience of having your Tires and Service brought to your home or for you to set an Appt to have it done on your schedule. Blanca@ TireBuyer went above and beyond to make me happy when I had a problem. Highly recommend them... Give them a try. - Paul C in Atlanta

Have been disconnected several times, cant talk to a person cant get a refund until tires are back at there warehouse. No email received, they have no idea where the tires are They take money right away but don't ship kinda seems like extortion.

I ordered four tires on their website and they were supposed to be delivered on Friday 2/4/22 which there was no delivery after so many emailing and phone calls finally I was told my order would be delivered on Wednesday 2/9/22 yes it was but only one of the four tires was delivered! So I tried to call them again but there was no answer! This is the second time they are doing this kind of business with me! And it will be the last for sure.

I ordered and paid for FOUR tires to be shipped to an affiliated installer. Days later and after the installation was scheduled for early next week, I receive an email from Tirebuyer.com indicating THREE tires were shipped. I have called and left voicemail and emailed the company with NO response. Phone calls to Tirebuyer.com are put on hold and the auto-forwarded after approximately 5 minutes to a ‘leave a message' only option, from where the company fails to respond. Terrible customer service! I am not confident the FOURTH ordered tire will be at the installer's location on time for the scheduled appointment. Please make your own decisions, but for me this has been a terrible experience!

Very intuitive website. Very secure website. The shopping process laid out what was available and had reviews for tires available and the estimated delivery date goes a long way. I would highly recommend as it was an enjoyable user experience.

I purchased two tires which was supposed to be shipped to an installer store. After the scheduled delivery time I contacted the installer and they said the tires hasn't been arrived. Then I called tirebuyer they said it has been delivered and someone named Anthony signed. I called back the installer again and they said they don't have anybody named Anthony. Long story short after several phone calls and emails tirebuyer admitted that they can't confirm the delivery and will refund me. No refund after two weeks. I called them again after two weeks the same story and they issued a refund for the second time. No money received. I finally had to dispute the charge on my credit card hoping that I can get my money. This is a true disappointment if it is not a fraud. Never ever buy from tirebuyer again.

I've used them twice and they are 2/2 at dropping the ball at following thru with the installer. Prices are good and tires get deliver but there is ZERO follow thru to make sure install goes smoothly. Especially via PepBoys. You will have to schedule and/or make changes to the appointment yourself and make sure PepBoys has correct install dates and install rates.

I did not receive an email confirmation after purchasing. I waited a day after being told via chat that the high volume of orders was the reason. I reached back out via email to find out why I had not received a confirmation (but they sure did charge my credit card right away!) and they just canceled my order and processed a refund with no alternatives due to an 'IT error'. I think they did this because of all the discounts I used (cash back site and gov't discount). I will take my money elsewhere to more reputable companies. F Tirebuyer!

Quick shipment, fair price, would definitely use again in the future.

Easy to find tires, good prices but cannot isolate tires by type. For example I would like to only see "All Season" tires but did not see a filter for that.

It wasn't the worst experience but I honestly wish I had just driven down to the Discount Tire and paid the extra $40 to get it done and over with right away. Live and learn.

TB setup my appointment but the confirmation was sent from a cryptic email address that went to my junk folder. No other confirmation so I missed my first appointment and was stuck dealing with an aggravated tire shop that I didn't even purchase tires from. I thought I would have saved $60 on 2 tires so it seemed worth it but by the time I paid for tire disposal (they don't mention that) and fees which are charged at installation I really only saved about $40 over get it down right away at my local DT.

Bought a set of BFG around 1700$. Website stated would arrive 3-5 days. Never got shipping info called could not get ahold of anyone sat on the online chat 4 different days finally Waited an hour and a half to get through to someone to find out tires were back ordered but they never let us know. But they could magically ship them the next day. And wait another 3-5 days to get them. They never apologized and I explained that I called 4 different times waited 20 minutes for them to end the call saying there were no agents available. No apologies for that. They tried to cancel my order told me it would take 7-10 business days to get my money back. BS customer service. First time ever using them will never use them again. If they would have let us know they were backordered right away I would have never kept the order would have went to get my tires somewhere else.

I recently order 4 new tires from them. I selected my tires by the guide they give you by selecting year/make/model of your vehicle. I opted for the highly rated and more costly brand. They were shipped in a timely manner. However, when I brought them to my local mechanic they informed me they were in fact too small for vehicle. They had sent me 225/60R18 my vehicle takes 265/60R18. I contacted customer service to inform them there was an error on the website and those tires are not indicated for my type of vehicle. All there response was "we will allow you to send them back and once they reach our warehouse and we verify it then we will refund you." There was no compensation for the misgivings. Also I felt uncomfortable to send them back since they stated they would need to "verify" the were the wrong tires before reimbursement. I smell a scam. I ended up selling them locally at a reduced price I purchased them for.

I ordered 4 tires previously. Two were delivered and I was told 2 were lost by UPS. After many emails and phone calls with you I was told the tires are now out of stock. So now I have to order 4 different tires.

Fast and Easy and ahead of time I'll recommend them to

Site easy to use. Promo code worked. I got a good price on tires. My husband insisted on checking Walmart's price for the same tires and their price was $40 more than TireBuyer's. I have ordered from TireBuyer in the past and delivery was VERY quick. Hopefully that is still the case. UPDATE: My order arri ed the very next day!