Tirebuyer

I agree with what Jessicas post from 2015. Sad to see that over two years later, they are still doing the same thing- selling tires that are poor quality and then when they blow apart and shred, they say its your fault. Used them literally 5 times for a boat trailer- not even 300 miles on them - and they said we must have run over something. If anyone sees the reviews and realizes that they have 8 reviews of 5 stars and 7 reviews of 1 star - nothing in between. I bet the 5 star reviews are associates of theirs - wouldnt put it past them! Ill tell anyone and everyone I know about our experience in hopes that it saves them the hassle that we went through.

I orginally purchased 2 tires before Memorial day with a install the Tue after the holiday. Tirebuyer.com never charged my card, never shipped the tires and completely dropped the ball on my order. I went to there site for info on my order and they had no record of the purchase. I went back to the site a couple of days later to shop and they did a unauthorized order and charge to my debit card. I called for a refund and they told me they would refund in 3-5 days. It has now been 7 business days and no refund. Customer service hung up on me yesterday when trying to get my refund again. I think i will report tirebuyer to the Arizona Attorney General.

Easy to use site, lots of tire options to choose from to best suit your car needs

I will NEVER buy tires from TireBuyer again. I had my tires for 2 months, and there is no warranty protection after 45 days. I have never ever had this issue when purchasing tires. I would advise anyone to go elsewhere when purchasing tires.

Bought a set of RB/SUV tires and within 3 week's experienced a flat from a small pebble in my driveway. I then called to see if I could get reimbursed for the repair customer service said no and I said that I will not be purchasing from them again. I do not recommend them.

I have been able to consistently find tires on here cheaper than anywhere else. I was even able to find a better deal than my local tire place which was able to beat the prices on here only once. I will keep using Tirebuyer as long as I can.

I wish you could change the zip code once you put it in.

Bought a tire and was on the phone and live chat, the tire was wrong when i got it and been asking for days for a return ticket to get my money back, total nightmare don't buy anything here they tell you we are working on it and you never get it

So far so good. It was very easy to find the right tires for my car. This counts for tires, ratings, warranty and installation.

Great brand name, little expensive. However, proposed discount helped Todo a decision to purchase it.

Purchased multiple sets of tires from them, because the cheap price point. When you have a warranty issue, it's a nightmare. I recommend everyone to spend a little more and purchase from discount tire.
Last set of nittos i paid $1300 with a 50k warranty. At 29k on the tires, one Bubbled up and they would not send me a new one. Ended up having to purchase a whole new set cause they did not have the tire in stock.

After selecting the tires the work begins. Tires were going to be delivered in 5days. Checked tracking number each day and nothing was shipped. Called them on the 5day and the service person said he had never seen this before but would get them shipped from a different warehouse. So about 2 weeks after ordering the tires arrive at the tire shop. My father takes the truck down and has the tire installed then calls me saying that they charge him $104 not the $68quote on Tirebuyer. TireBuyer says you had the lifetime balance put on not the standard. Do you think they asked which mounting you want? Just a pain thru the whole process, go somewhere else. Buy from a one stop shop and save yourself a headache of dealing with these people.

DO NOT BUY FROM HERE. I ordered here twice within last 2 months and BOTH times I received 3 tires. 4th one is lost in transit for what seems like weeks. You can email, call, text, but you won't get an answer for these guys. Still trying to get my 4th tire as of now. That I've been trying to contact daily for a week since 3 tires showed at my door. LIKE WHO BUYS 3 TIRES?! This place needs to shut down.

Haven't had to deal with returning any tires but I bought some Nitto grapplers and they arrived at the installer in less than 24 hours. The installer could not get my truck in for a week so I called customer service and the rep called the installer and had them release the tires to me so I could take them somewhere else to get installed. The tires were the lowest priced anywhere and $350 less than Discount tire with 10% off special they had. I will only buy tires from them from now on. For those complaining about tire quality from TB, they dont make the tires, if you buy cheap brand tires, its to be expected.

I bought a set of tires for my roto-tiller; and they work great. The sale was great, and the timely service was excellent. I would definately buy from them again, and would refer them to other buyers as well. (i want to thank the salesman that replyed back to my question about the tires as well) Thank you tire buyer!

Easy, fast, accurate, competitive and effective. I will buy here every time.

I was worried when we only received 1 of 4 tires ordered! Contacted company and was told the other 3 had been on backorder but were being shipped and couldn't get a tracking number. Seemed like it was going to be a hassle but the other tires came within a couple days and we were credited 10% back. We would of liked to have been notified of the backorder issue in the beginning but they took care of everything and the end result was very good. Tires are great and the delay was resolved quickly. Thank you guys!

Just talked to Terrence after buying new tires less than 30 days ago. Told him the problem w the NITTO Tires I bought. He informed me that their return policy ONLY applies if shipping to a installation center of their list. So now I'm screwed. STAY AWAY and won't ever trust Tirebuyer again.

I tried to return a defective tire, and got nothing but resistance. They claimed they mailed two return shipping labels, but I received neither. Then they tried to claim they faxed the return shipping label to the shipping store itself, but the shipping store associate acknowledged TireBuyer sent "empty" faxes, meaning they dialed the number, but sent no documents. Swindlers. You really learn about a company when you have to return a defective product. Recommend another vendor.

I ordered 2 tires and they only sent 1, then lied and said wait 48 hours before they would do anything then it was another 48 hours, then said they were delivered and were going to cheat me out of a tire. Then they finally sent another only to make it wrong so i did not get it, then after another 48 hours they said it was delivered.
They do nothing correct and refuse to do anything to get you the tire. I had to spend hours to finally get my tire. The only reaon I got it was because I had to prove I did not get the tire.
Do not buy from them

I bought these tires 9 months ago. It was a fair deal. One tire started splitting down the side. I calle TireBuyer and they instructed me to send photos. I did. The next day Hailey called back and said that it was clearly due to a scuff and that it was my fault. They offered a 15 percent discount for being a committed customer.
I knew that I was in the right. I called Nitto tires and explained the situation. They said it has to be thoroughly inspected but the tire should not split and that I should go to another authorized dealer, which I wanted anyway bc I felt they were dishonest. I went to another authorized dealer and it was clearly defective. I wrote an email to Hailey and it was silence on the lines. No apology, nothing. Here's for thought, take the price and go to discount tire. They will match the price.
I also wrote a review and they wouldn't let me post bc it had to be "verified".

Company does not do their job properly, nor are they empathetic to their customers. Ordered 4 tires with installation fee paid. Company policy is they will contact the installers to set up the appointment-- a delivery confirmation was never received. Upon calling to confirm delivery, they had 4 tires on site... with no idea of ownership. No work order, invoice, nor payment was submitted to the installers. How do I look expecting a service and they have no idea what services were truly paid for!

To make matters worse, the installers did not have the proper equipment for installation. What does one do when all services were paid for? I called tirebuyer to explain the situation hoping they can just redirect me to another authorized dealer. Nope. They are unable to redirect your work order, despite the fact that they are working with companies who are not fully equipped.

Tirebuyer charges $66 for an installation fee which includes mount, balance, disposal & recycle fee --- which was paid for. But the SAME installer will charge over $120 for the same services to a walk in customer.

So, now I'm stuck paying double for the installation fees. Called off work for this and the company could careless.

Just be mindful of what you're getting into.
I am by no means upset with the dealership, Tirebuyer on the other hand? Learn to do properly service customers. I truly expected them to recharge me for a new installation fee at one of their other different locations. I had no problem in doing that.

So, best of luck to any of their future customers.

Waited 15 minutes to process my refund after being told tire was never shipped. I also expected a call from a supervisor as was promised the very nice customer service person. No one ever called.