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    Tire Rack

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Tire Rack

Ratings On Other Platforms

Trustpilot
4.8 / 5
ResellerRatings
4.8 / 5
Better Business Bureau
4.8 / 5

Overview

Tire Rack has a rating of 4.9 stars from 37,141 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention customer service, fast delivery, and next day. Tire Rack ranks 1st among Tires sites.

  • Service
    2976
  • Value
    26317
  • Shipping
    26279
  • Quality
    26851

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 97.3%
Positive
9,177
Neutral
157
Negative
95
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Instant Feedback

469,720 reviews

77
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How would you rate Tire Rack?
Top Positive Review

“My second choice tires at a great price”

Chad S.
1/5/25

I needed a set of studded truck tires and my first choice grabber arctic LT tire was no longer available from TR. I settled on the winterforce LT. The turnaround was insanely fast. They were studded and delivered to my door in 26 hours! Thank you tire rack.

Date of experience: 1/1/25
See positive reviews
Top Critical Review

“Website is messed up”

Marc S.
12/31/24

I tried to create a wheel/tire package. I selected the wheels, then went to add tires, and it wouldn't work. I finally figured out that if I go shop for wheels separately it will add them to the package. This took forever for no reason, it must have taken an hour of trying all kinds of things before finding that solution. Then, I chose to have them mounted and balanced and shipped to me. They never confirmed this at checkout, so now I have wheels tires and sensors coming and I have no idea if they're really coming ready to put on the car or not. I'm a little bit pissed off at that, but the price was good lol

Date of experience: 12/27/24
See critical reviews

Reviews (37,141)

Rating

Timeframe

Other

Reviews that mention popular keywords

tire rack (7745) customer service (1701) web site (408) shopping experience (416) delivery time (349)
Thumbnail of user laurencep43
Massachusetts
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

Easy ordering. Installation at Pep Boys turned out to be very slow, but not Tire Rack's fault.

Date of experience: January 18, 2021

Thumbnail of user caminoe
Nebraska
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

Fast Delivery thank you very much. Will use again.

Date of experience: January 18, 2021

Thumbnail of user clintc133
Texas
1 review
0 helpful votes
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January 19th, 2021
Verified purchase

Fast shipping and good quality. This is the second time using tire rack

Date of experience: January 17, 2021

Thumbnail of user benjaminc311
Nevada
1 review
0 helpful votes
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September 28th, 2021
Verified purchase
• Updated review

I never spoke to a live person after two holds of half an hour each.

Reason I chose this business:

Repeat customer--price

Reason I chose this product:

Original eqpt

Value
Shipping
Quality

Date of experience: August 29, 2021

I never got past "hold" and website is very slow
August 23rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Repeat customer--price

Date of experience: August 23, 2021

Thumbnail of user gusn20
Virginia
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

Had a bit of trouble putting the wheel/ tire selection together

Reason I chose this business:

Referred from rep@ Ford dealer

Value
Shipping
Quality

Date of experience: February 21, 2022

Thumbnail of user noland44
New York
1 review
0 helpful votes
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August 28th, 2021
Verified purchase
• Updated review

Confused a little on when my tires will be delivered.

I was confused on when my tires would arrive at the mechanic shop. It showed one date by the tire price then a different date at checkout. Tires ended up coming at the date next to the tire price. So if came on time for my scheduled appointment to install the tires on my car. Custom service told me to reschedule my date but I did not need to.

Reason I chose this business:

My wife recommended it to me.

Reason I chose this product:

Affordable and available when I needed it.

Service
Value
Shipping
Quality

Date of experience: August 28, 2021

Confused a little on when my tires will be delivered
September 18th, 2021
Verified site experience
• Previous review
Reason I chose this business:

My wife recommended it to me.

Date of experience: August 19, 2021

Thumbnail of user chicor5
New York
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

Website was great with the pictures and it got to my house in 23 hours from when I ordered them

Date of experience: January 18, 2021

Thumbnail of user patrickm2033
West Virginia
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Unbelievable service and options. The rims picked for their pricing were beautiful.

Reason I chose this business:

Best pricing anywhere.

Value
Shipping
Quality

Date of experience: November 3, 2022

Thumbnail of user regl67
Ohio
1 review
0 helpful votes
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August 29th, 2021
Verified purchase

Ordered, delivered and installed - no issues. What I would expect.

Reason I chose this business:

Drove past the warehouse on the way to Iowa about eight times - decided to look on the website. Liked the ability to select and compare tires

Reason I chose this product:

Overall rating and price

Value
Shipping
Quality

Date of experience: August 29, 2021

Thumbnail of user charlesb2638
New York
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

Easy navigation of options. Reasonable prices. Ship to installer very convenient.

Reason I chose this business:

Recommended by a friend.

Value
Shipping
Quality

Date of experience: August 12, 2022

Thumbnail of user davidm8402
New York
2 reviews
0 helpful votes
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November 3rd, 2022
Verified purchase

Ample product info for comparison. Ease of site navigation. Fast accurate delivery

Reason I chose this business:

Better product selection than local options

Value
Shipping
Quality

Date of experience: November 3, 2022

Thumbnail of user theresad596
North Carolina
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

I used your years ago and can't beat the prices or quality thank you

Value
Shipping
Quality

Date of experience: October 22, 2022

Thumbnail of user andrews1456
Minnesota
1 review
0 helpful votes
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January 15th, 2021
Verified purchase

Everything was on-time, well-communicated and helpful. A very good experience.

Date of experience: January 15, 2021

Thumbnail of user gregoryp556
Arizona
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

No option to record trailer tires... system assumes a vehicle

Reason I chose this business:

Delivery time and product

Value
Shipping
Quality

Date of experience: August 12, 2022

Thumbnail of user vees90
Florida
1 review
0 helpful votes
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January 15th, 2021
Verified purchase

Sent directly to the Firestone I chose. Very fast, great price

Date of experience: January 15, 2021

Thumbnail of user georgeb1916
Maryland
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

Ordering on line and receiving my new tires with timely shipping was Easy.

Value
Shipping
Quality

Date of experience: August 12, 2022

Thumbnail of user lilianaf16
New York
1 review
0 helpful votes
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August 28th, 2021
Verified purchase
• Updated review

Fast and easy shopping with many options to choose from

Good but installer did not meet expectations
Some type of reimbursement would help the waste of time by pep boys unprofessional ways of time

Reason I chose this business:

Great prices, but installer was extremely unprofessional

Service
Value
Shipping
Quality

Date of experience: August 28, 2021

Fast and easy
August 17th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Great prices

Date of experience: August 17, 2021

Thumbnail of user markd2240
Rhode Island
1 review
0 helpful votes
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August 28th, 2021
Verified purchase

Received a call to verify my order before shipping out. Good customer service.

Reason I chose this business:

Previous customer

Reason I chose this product:

Closeout sale

Value
Shipping
Quality

Date of experience: August 28, 2021

Thumbnail of user cjb52
Alaska
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

Great service and fast delivery what else could you ask for.

Date of experience: January 18, 2021

Thumbnail of user joshuah932
Missouri
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

User friendly website, easy to shop and compare. Fast free delivery

Reason I chose this business:

Selection and price

Value
Shipping
Quality

Date of experience: November 3, 2022

Thumbnail of user duyt6
California
1 review
0 helpful votes
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August 27th, 2021
Verified purchase

Fast delivery great products, like customer reviews

Reason I chose this business:

Always been using tire rack

Reason I chose this product:

Product reviews

Value
Shipping
Quality

Date of experience: August 27, 2021

Thumbnail of user mikem3682
Ohio
1 review
0 helpful votes
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August 10th, 2022
Verified purchase
• Updated review

Great prices fast shipping I buy all
My tires from tire rack

Value
Shipping
Quality

Date of experience: August 10, 2022

Excellent online help and the best tire prices anywhere
August 10th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Best prices and service

Date of experience: August 10, 2022

Thumbnail of user patrickg711
Connecticut
1 review
0 helpful votes
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February 18th, 2022
Verified purchase

I dislike how tirerack regulates the installation.

Reason I chose this business:

I got a puncture while within the road hazard protection window, I need to use Tire Rack in order to replace the tire under the claim.

Service
Value
Shipping
Quality

Date of experience: February 18, 2022

Thumbnail of user kend178
Wisconsin
1 review
0 helpful votes
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February 19th, 2022
Verified purchase
• Updated review

Technically excellent, priced right, user friendly

Value
Shipping
Quality

Date of experience: February 19, 2022

Always first rate
November 13th, 2019
Verified site experience
• Previous review

Date of experience: November 13, 2019

Thumbnail of user mojtabas2
Pennsylvania
2 reviews
0 helpful votes
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August 28th, 2021
Verified purchase
• Updated review

Great experience, well organized website and good selections

Reason I chose this business:

Previous experience

Reason I chose this product:

I had previously used Continental on my car.
They were made in France. I am happy with what I got.

Value
Shipping
Quality

Date of experience: August 28, 2021

Great experience, well organized website and good selections
August 22nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Previous experience

Date of experience: August 22, 2021

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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.

Company Representative

Thumbnail of user timj140
Tjoines
Typically responds within 2 days

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