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    Tire Rack

2024 SITEJABBER AWARD

Tire Rack

Ratings On Other Platforms

Trustpilot
4.8 / 5
ResellerRatings
4.8 / 5
Better Business Bureau
4.8 / 5

Overview

Tire Rack has a rating of 4.9 stars from 36,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention customer service, fast delivery, and next day. Tire Rack ranks 1st among Tires sites.

  • Service
    2975
  • Value
    26303
  • Shipping
    26265
  • Quality
    26837

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 97.4%
Positive
9,007
Neutral
147
Negative
93
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Instant Feedback

469,447 reviews

77
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How would you rate Tire Rack?
Top Positive Review

“My second choice tires at a great price”

Chad S.
1/5/25

I needed a set of studded truck tires and my first choice grabber arctic LT tire was no longer available from TR. I settled on the winterforce LT. The turnaround was insanely fast. They were studded and delivered to my door in 26 hours! Thank you tire rack.

Date of experience: 1/1/25
See positive reviews
Top Critical Review

“Website is messed up”

Marc S.
12/31/24

I tried to create a wheel/tire package. I selected the wheels, then went to add tires, and it wouldn't work. I finally figured out that if I go shop for wheels separately it will add them to the package. This took forever for no reason, it must have taken an hour of trying all kinds of things before finding that solution. Then, I chose to have them mounted and balanced and shipped to me. They never confirmed this at checkout, so now I have wheels tires and sensors coming and I have no idea if they're really coming ready to put on the car or not. I'm a little bit pissed off at that, but the price was good lol

Date of experience: 12/27/24
See critical reviews

Reviews (36,957)

Rating

Timeframe

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Reviews that mention popular keywords

tire rack (7680) customer service (1687) web site (402) shopping experience (416) delivery time (349)
Thumbnail of user danield4475
Texas
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

You just rejected my recent request to replace a tire which worn out prematurely. Chunks of rubber are missing from the entire tire all around it after only one year. In fact it is a safety concern due to potential blow-out. Poor business decision on your end.

Reason I chose this business:

Because local installers don't have the matching tire model that I need in stock.

Date of experience: December 18, 2024

Thumbnail of user eliseb116
Elise B. – Tire Rack Rep

We appreciate you bringing this to our attention, and a member of our team will be reaching out to you.

Thumbnail of user robertp8512
Illinois
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

I've been buying tires from Tire Rack for 20+ years. Never any disappointments. The tech advisors are fantastic: courteous, knowledgeable, and car enthusiasts. Delivery is quick and always right. Great selection of tires and wheels.

Reason I chose this business:

I just ordered my winter tire/wheel package for my wife's new car. This must be at least 10th set I purchased throughout the years.

Date of experience: December 19, 2024

Thumbnail of user davidg10427
Massachusetts
1 review
0 helpful votes
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January 8th, 2025
Verified purchase

Always great except when I had a problem with one out of a set of 4 tires. Your company made the process so cumbersome to get a replacement that I gave up and left tires on car. One of them is out of round and it was silly that your required a thrust balance or something like that vs just a regular high speed balance which has been an acceptable standard for many years. That was disappointing. Everything else with the company has been fine.

Reason I chose this business:

Long time customer. Pretty satisfied always

Date of experience: December 29, 2024

Thumbnail of user scotth4771
Florida
1 review
0 helpful votes
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December 31st, 2024
Verified purchase

Tire Rack offers good and thorough descriptions and reviews of what they sell, as well as competitive pricing. My orders show up when they're supposed to, and are what I ordered. I've bought wheels, tires and brake parts, all have been top-notch.

Reason I chose this business:

Previous experience as a Tire Rack customer.

Date of experience: December 21, 2024

Thumbnail of user samuelg1297
Washington
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Easy shopping and great price! Wheels/tires were delivered in reasonable time, packaged and marked what side of the vehicle they were for, because they are directional tires,which I did not know, the delivery driver was outstanding for bringing them up to my house on a steep driveway! I will buy from again, thank you tire rack!

Value
Shipping
Quality

Date of experience: December 16, 2024

Thumbnail of user trevord401
California
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Tire Rack always makes it easy. Allows me to order tires by size without listing a vehicle, which is important because i am always changing tire sizes vs. what the factory offers. Discount Tire does not allow me to do this, so they lost my business. Thank you for making my purchases easy!

Reason I chose this business:

In stock, easy ordering, quick shipping

Date of experience: December 17, 2024

Thumbnail of user stephenp3000
Florida
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Great sales experiences on numerous occasions. Great selection. Fast and free delivery. Had to return one order in 15 years of doing business with Tire Rack - super smooth & easy. I highly recommend them for your tire and wheel needs.

Reason I chose this business:

Selection, price, and most importantly - past experience with the company.

Value
Shipping
Quality

Date of experience: December 15, 2024

Thumbnail of user christiana1130
North Carolina
1 review
0 helpful votes
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December 31st, 2024
Verified purchase

Besides the Mobile installation guy dropping and scratching my wheel once, it's been a lot of tires for a long time with perfect everything for me and many family members. I don't use anyone else.
I'm talking all the way back 25 years, with my dad buying track tires and us going racing. Probably long for him.

Reason I chose this business:

I don't but tires anywhere else

Date of experience: December 21, 2024

Thumbnail of user jasonn1749
New Hampshire
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

I love being able to look at all the detailed information TireRack provides and compare to other sources to make an informed decision. The problem I have with shopping in person is lack of information. I need more than a pretty tread pattern and I don't want one salesman's opinion.

Reason I chose this business:

Convenience and detailed info

Date of experience: December 23, 2024

Thumbnail of user stevenr2601
Florida
1 review
0 helpful votes
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December 31st, 2024
Verified purchase
• Updated review

I accidentally bought the wrong size and didn't realize until after I installed. But because i figured out my mistake within 30 days I was able to return my tires and buy the correct size. Of course I had to pay for the costs of installation etc. but that is my fault and way better than having to scrap a brand new set of tires. Thank you for having a flexible return policy which makes buying online so much easier to accept for large purchases like these!

Reason I chose this business:

Because I have been buying from Tire Rack since 1994 - when I used to order from the back of Car & Driver magazine!

Date of experience: December 21, 2024

Been shopping Tire Rack since 1994
October 26th, 2024
Verified purchase
• Previous review

Used to order by phone from the back of a magazine. I love everything about tirerack thank you!

Reason I chose this business:

Convenient and no BS

Date of experience: October 16, 2024

Thumbnail of user timothyh2599
Texas
1 review
0 helpful votes
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January 5th, 2025
Verified purchase

I've shopped Tire Rack for my tires. They have been good to do business with. The last tires I ordered and had mounted were good until I have a soft sidewall. I am still in the process to get the tire replaced. It seems like too much to go through to correct the issue. That is my only complaint. Too many Hoops for something out of my control.

Reason I chose this business:

I've gotten good tires in the past

Date of experience: December 26, 2024

Thumbnail of user waiss1
Washington
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

I am a shop but they can't tell me what my discount will be forcing me to sign up to "find out" also takes 2-3 days process sucks doing business without any information gives me Facebook marketplace vibes unprofessional

Reason I chose this business:

No one had the tires

Date of experience: December 13, 2024

Thumbnail of user jonathanw1974
Texas
1 review
0 helpful votes
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January 6th, 2025
Verified purchase

I've lived in a new neighborhood (and frankly, town) undergoing lots of construction and have gotten 4 flats in the last year due to nails. No one will patch them because they're run flats, but TireRack has honored the warranty each time.

Reason I chose this business:

Because of the road hazard warranty!

Date of experience: December 27, 2024

Thumbnail of user jarics
California
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

Easier then I thought. Bought the tires online, scheduled it at the same time for install with a mechanic near my house. Went to the shop, they already had my info from tire rack and it was done in an hour
Felt super easy

Value
Shipping
Quality

Date of experience: December 13, 2024

Thumbnail of user simonh588
Illinois
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

Always excellent choice and ease of use at Tire rack. Reps are helpful if you need to call, and often follow up to check on small details after an order is placed, just to ensure you've gotten things right. Always appreciate the large scope of choice on the site, and that I can easily find the right size for my modified vehicle.

Reason I chose this business:

Previous experience and reputation. Speed of delivery. Scope of choice.

Date of experience: December 16, 2024

Thumbnail of user ericr3119
Texas
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Always have good service, received one tire that had a defective spot probably from being piled up and shipping, but it was replaced immediately, it's my go-to place. And since we have a race car we buy a lot of tires.

Reason I chose this business:

From previous experiences

Date of experience: December 17, 2024

Thumbnail of user roberte4233
New York
1 review
0 helpful votes
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January 6th, 2025
Verified purchase

I have always respected TireRack.com for their in-depth information, test results on products, and free delivery and road hazard.

I give high regard to Mitch Sears as he has always assisted me in my tire and wheel purchases when I was dealing with him at DiscountTireDirect.com.

Reason I chose this business:

Best pricing and delivery on winter tires. And, Mitch Sears being on the TireRack.com team.

Date of experience: December 27, 2024

Thumbnail of user edwardr2093
Indiana
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I have never purchased tires from any other place than Tire Rack for as long as I can remember. They have never disappointed me and I always recommend Tire Rack to all my friends. It's just a great business that keep the customer first.

Reason I chose this business:

I always choose Tire Rack My daughter is coming home for Christmas break from college and I will have these tires installed for her before she departs.

Service
Value
Shipping
Quality

Date of experience: December 29, 2024

Thumbnail of user scottb5863
New York
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

Fair price - several family members have bought from Tire Rack previously. The Blizzaks give excellent traction.

Carrier left tires right on sidewalk in front of steps - anyone could have walked off with them. There's a sign on door to leave packages on left side of porch.

Value
Shipping
Quality

Date of experience: December 27, 2024

Thumbnail of user stephend2898
Massachusetts
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

The website is easy to navigate and rich with detailed information, test results, product comparisons, and videos. The pricing can't be beat and the service is excellent. I've been buying my tires here for years. Any time I've had an issue with a road hazard or product defect, the replacement process has been quick and seamless.

Reason I chose this business:

Been a customer for years.

Value
Shipping
Quality

Date of experience: December 25, 2024

Thumbnail of user denesea6
Pennsylvania
1 review
0 helpful votes
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January 7th, 2025
Verified purchase

My car keeps getting flat tires. Potholes, road edges and always on the sidewall. Thank goodness for tire racks insurance because I would have to file bankruptcy if it weren't for the hazard insurance!

Reason I chose this business:

Because they are easy and fast delivery.

Date of experience: December 28, 2024

Thumbnail of user marthah2289
California
1 review
0 helpful votes
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January 5th, 2025
Verified purchase

The tire expert option was helpful when there are hundreds of tires to choose from. I also find the online installer scheduling feature really helpful. Will be able to get tires installed within 2 days of me first looking for tires.

Reason I chose this business:

Price and convenience as well as tire options

Date of experience: December 26, 2024

Thumbnail of user stevena2397
New Hampshire
1 review
0 helpful votes
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January 8th, 2025
Verified purchase

Have ordered numerous tires from TireRack, each and every time they arrive exactly as ordered and in perfect condition with new date codes. Don't mess with the other vendors, TireRack blows them away!

Reason I chose this business:

Quick delivery, selection

Date of experience: December 29, 2024

Thumbnail of user paulc6169
Michigan
1 review
0 helpful votes
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January 3rd, 2025
Verified purchase

Last time a specialist helped me find a specific out of production, low inventory tire quickly and got it sent asap.It was the main reason I came back. Tried to wait out some sales on Sparco wheels but oh well, at least you had them in stock. Thank you!

Reason I chose this business:

You had the sparcos in stock with fast shipping.

Date of experience: December 24, 2024

Thumbnail of user anubism
California
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

A tire rack expert followed up with me to make sure I knew I ordered non OEM tires, and that's appreciated.
I disliked how long it took for the tires to arrive.
The tires were delivered at the end of the day on the given date; which was annoying because I made arrangements under the expectation that I'd have my tires installed same day. The shop was about to close, so I had to get it done the next day after making further accommodations for it. That's understandably the shipper's fault, but it would improve the experience to work out a way to better coordinate this so that these minor occurrences don't become an inconvenience. Especially since convenience seems to be a target for Tire Rack.

Reason I chose this business:

Best price for tire, notwithstanding installation

Value
Shipping
Quality

Date of experience: December 14, 2024

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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.

Company Representative

Thumbnail of user timj140
Tjoines
Typically responds within 2 days

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