• Tire Rack

2024 SITEJABBER AWARD

Tire Rack

Ratings On Other Platforms

Trustpilot
4.8 / 5
ResellerRatings
4.8 / 5
Better Business Bureau
4.8 / 5

Overview

Tire Rack has a rating of 4.9 stars from 28,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention fast delivery, customer service, and next day. Tire Rack ranks 1st among Tires sites.

  • Service
    2874
  • Value
    25502
  • Shipping
    25465
  • Quality
    26040

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 97.4%
Positive
1,144
Neutral
13
Negative
17

Instant Feedback

452,796 reviews

77
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How would you rate Tire Rack?
Top Positive Review

“Great delivery, installer confusion”

Thomas I.
9/7/24

Installer was not prepared or coordinated with Tire Rack. Installer took over 6 hours to install 2 tires, even though we had an appointment and almost installed wrong tires, since it didn't know the delivery was for my car.

Top Critical Review

“Mounted the wrong tires on my new wheels”

Thomas D.
7/13/24

We bought four tires with new wheels, included "free" mount & balance. They mounted the wrong tires, not even the brand we bought. I have no respect left for Tire Rack.

Reviews (28,355)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5830) web site (4119) shopping experience (3871) tire rack (28589) delivery time (606) road hazard (1572)
Thumbnail of user thomasi243
2 reviews
0 helpful votes
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September 7th, 2024
Verified purchase
• Updated review

Installer was not prepared or coordinated with Tire Rack. Installer took over 6 hours to install 2 tires, even though we had an appointment and almost installed wrong tires, since it didn't know the delivery was for my car.

Reason I chose this business:

Price and selection.

Reason I chose this product:

Price and warranty

Value
Shipping
Quality
Good so far
August 28th, 2024
Verified site experience
• Previous review

Good so far. Let's hope the installer performs well!

Thumbnail of user alfredof77
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Many brands of tires available at all price points. Great experience in the site. Delivery was slow. Order was split into two and one was delivered on time but the other one lagged 4 days behind. No doubts UPS's fault but delayed the installation.

Reason I chose this business:

Different tires to choose from, prices and free shipping

Value
Shipping
Quality
Thumbnail of user stevene1036
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Nate in customer service found the rims that fit my car perfectly. I knew what tires I wanted, Tire Rack mounted and balanced them - and I received them not only quickly but in perfect condition. Excellent packing job, which is normally the weak link. They make most other companies look bad..

Reason I chose this business:

Repeat customer, you are the first place I check - usually the only place I need to visit...

Service
Value
Shipping
Quality
Thumbnail of user philipw676
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

The tires on my used Bronco had an obtrusive tread noise, so even though they had life left in them I wanted to find the quietest all terrain tire I could. Tire Rack's rating system was invaluable because it's based on real-world experience for hundreds of customers who are rating the exact tire that you're considering. On top of that, the ease of getting advice was surprising and refreshing.

Reason I chose this business:

Knowledgeable staff (Gill) and price

Value
Shipping
Quality
Thumbnail of user gatesays
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Great website, reviews are helpful in making decisions. The convenience getting what you want and scheduling appointment with Discount Tires for installation was great. I was surprised however that Discount Tires employ tried to upsell me on a road hazard Protection when it was already included on the tires from Tire Rack.

Reason I chose this business:

Used before and experience was great

Value
Shipping
Quality
Thumbnail of user jeremya575
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Super easy. For 20 years now I only buy tires (and wheels) through tire rack. I also appreciate this great company has partnered with Dicount Tire Co. I tell all my friends and clients about Tire Rack whenever they bring up the need for tires.
Thank you!

Value
Shipping
Quality
Thumbnail of user raymondw751
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Great price. Able to compare brands side by side. Was unsure about ordering tires on line but after seeing the network of dealers that installed in my area, I was sold. Tires arrived at installer within two days. Free shipping. Scheduled installation. Was in and out in an hour. Great experience.

Reason I chose this business:

Recommended by my son who has made purchases.

Value
Shipping
Quality
Thumbnail of user louisn270
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

All good 👍 Was easy peasy. One thing could have made a big difference though. Since I went with a Tire Rack partner, and I financed the tires, the labor for getting them put on put me in a jam. The price was good etc. but I had to scramble to get that money together. Would have been better if the labor could have been part of the financed offer.

Value
Shipping
Quality
Thumbnail of user shanew472
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

If you know what you're looking for, super quick and easy. Tire shop that I had them shipped to was not able to install the size of tire, luckily they worked with a shop across the street to take care of me.

Reason I chose this business:

Price and convenience

Value
Shipping
Quality
Thumbnail of user gregl1109
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Very convenient. However, I was out of town and kept checking delivery date before ordering to ensure I would be home. When I placed the order on Fri, it said they would be delivered when I was home - great. Except not great... they arrived Sat and were left in the dirt at the side of the road and it rained. Ya, my house is having construction - hence why I wanted it delivered when I was home - You can do better than that!

Reason I chose this business:

Convenience

Value
Shipping
Quality
Thumbnail of user saraha1580
2 reviews
0 helpful votes
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August 15th, 2024
Verified purchase

Easiest large purchase I've ever made! Tire Rack knows what they're doing! Efficient, easy to use website for ordering, speedy! My tires arrived next day! By end of the week I already had my paper receipt and form for tire rebate. I told my fiancé, I'm shocked at how good the customer service is with Tire Rack. He said - isn't that sad? It's come to being shocked when we get good service! Thank you again for the ease and speed!

Value
Shipping
Quality
Thumbnail of user larryh1869
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

I had an unexpected blowout and my mechanic said I need 4 new run flat tires. Ouch!
Then he told me it would be 3-4 days to get them. I looked on Tire Rack, saw they were in-stock and could arrive in 1 day, and the price was very competitive.

Reason I chose this business:

Previous positive experience and fair prices

Value
Shipping
Quality
Thumbnail of user douglasg797
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I went on a 4-hour highway and fast two-lane trip yesterday and the Falken Sincera SN250 A/S SL seems much quieter than my previous Yokohama Avid(?) tires. The Mazda 3 iSport has minimal sound insulation so tire noise can be a factor. I was expecting some tire squirm with the new tires compared to my well-worn ones but the car handled great with the new Falkens!
One caveat is the local recommended installer. The Mazda is my "daily-driver" but I keep it clean and shiny. Discount Tire was careless with my alloy rims, leaving all four rims pretty scratched up. I won't be using Discount Tires for a tire install next time.

Reason I chose this business:

Good experience in the past.

Value
Shipping
Quality
Thumbnail of user sumans92
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Great experience; I like that I could select my preferred local installer and schedule an installation date/time with them directly through the Tire Rack website. The tires arrived at the installer promptly and seem to be performing well so far.

Reason I chose this business:

Tire Rack has not only an amazing selection of tires at good prices, they also have a wealth of information and reviews on each one as well. I was able to find a set of tires that will hopefully give me the combination of tread life, handling, fuel economy, and low road noise that I've been looking for.

Value
Shipping
Quality
Thumbnail of user luisv580
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Site is easy to use and search for what you need. Lots of good information regarding various options. Nice to have local installers to select from. Overall, very easy shopping experience.

Reason I chose this business:

Best value, easy to use, one-stop shop.

Value
Shipping
Quality
Thumbnail of user joshs1026
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

I appreciate TireRack being linked with Discount Tire. I'm a professional and was just planning to mount and balance these myself, but having the ease of roadside paired with Discount Tire's locations made this installation cost a no brainer.

Reason I chose this business:

Ease of research and I'm aware of their reputation as a technician myself.

Value
Shipping
Quality
Thumbnail of user gregm1263
2 reviews
0 helpful votes
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August 30th, 2024
Verified purchase

Great online experience. Easily ordered the tires I wanted, which were at a great price, and within 24 hrs they were delivered to the local installer that I've used in the past.

Reason I chose this business:

To get info on tires I was considering, and your website was much better than competitor, and you had much better price than they on this tire

Value
Shipping
Quality
Thumbnail of user williamw4720
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

Good interaction with the website. I was able to visually see what I was ordering with their on the car visualizer. Having it here in 3 days, balanced and reward to mount with the hub centric rings and new lug bolts, I was able to put in my tires in 30 minutes. You could not go to a shop, pick out rims and tires and have them ready to mount before lunch 3 days later.

Reason I chose this business:

I usually choose Tire Rack. Have for quite some time

Value
Shipping
Quality
Thumbnail of user krystall171
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

Very easy so far. Very fast and easy. Delivered to my local tire shop for them to install. Did not shop around much for a better price so not sure the price was the best but knew they had what I wanted and was trouble-free.

Reason I chose this business:

Been doing business with you for a while now.

Value
Shipping
Quality
Thumbnail of user wingl19
1 review
0 helpful votes
  • Send Message
August 1st, 2024
Verified purchase

All 4 tires arrived to the installer on time as scheduled, and I was able to arrange the installation the next day. The installation cost was very close to TireRack estimation. This is my third set of tires from TireRack in 10 years. Very happy with TireRack service and cost.

Reason I chose this business:

Quality tires Very competitive price and convenient installation.

Value
Shipping
Quality
Thumbnail of user lisah4612
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Easy to shop, compare, and find installation. Reviews were easy to filter and sort, plus Tire Rack consumers seem to leave more detailed reviews which helped me make the right purchase. I'm very happy with the tires so far and the price was a great deal and I price compared everywhere.

Value
Shipping
Quality
Thumbnail of user donalde519
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Found tires specific for my vehicle and was able to choose the best option and price. Tires will arrive in very short time span which will get me back on the road with fresh rubber under me. Thanks for the experience.

Value
Shipping
Quality
Thumbnail of user shariw168
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Tire Rack is the only place I shop for tires and wheels! If you need assistance they have a live chat feature or you can call and get a live person to assist you.

Reason I chose this business:

Selection and price

Value
Shipping
Quality
Thumbnail of user johnn3289
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Quick selection and ordering process was easy. My installation price was higher as installer said they had notified Tire Rack repeatedly their price had increased. Only $20 more but still irratating.

Reason I chose this business:

Online search

Value
Shipping
Quality
Thumbnail of user scottl1973
2 reviews
0 helpful votes
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August 9th, 2024
Verified purchase

Website navigation was smooth and efficient. Even got a call from the sales department wondering if i was sure the tires would fit my vehicle because they were not OEM sizes. Great follow up

Value
Shipping
Quality

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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.

Company Representative

Thumbnail of user timj140
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Typically responds within 2 days

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