Tire Rack has a rating of 4.9 stars from 24,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention fast delivery, customer service, and next day. Tire Rack ranks 1st among Tires sites.
Installer was not prepared or coordinated with Tire Rack. Installer took over 6 hours to install 2 tires, even though we had an appointment and almost installed wrong tires, since it didn't know the delivery was for my car.
We bought four tires with new wheels, included "free" mount & balance. They mounted the wrong tires, not even the brand we bought. I have no respect left for Tire Rack.
Installer was not prepared or coordinated with Tire Rack. Installer took over 6 hours to install 2 tires, even though we had an appointment and almost installed wrong tires, since it didn't know the delivery was for my car.
Price and selection.
Price and warranty
Good so far. Let's hope the installer performs well!
Many brands of tires available at all price points. Great experience in the site. Delivery was slow. Order was split into two and one was delivered on time but the other one lagged 4 days behind. No doubts UPS's fault but delayed the installation.
Different tires to choose from, prices and free shipping
Nate in customer service found the rims that fit my car perfectly. I knew what tires I wanted, Tire Rack mounted and balanced them - and I received them not only quickly but in perfect condition. Excellent packing job, which is normally the weak link. They make most other companies look bad..
Repeat customer, you are the first place I check - usually the only place I need to visit...
The tires on my used Bronco had an obtrusive tread noise, so even though they had life left in them I wanted to find the quietest all terrain tire I could. Tire Rack's rating system was invaluable because it's based on real-world experience for hundreds of customers who are rating the exact tire that you're considering. On top of that, the ease of getting advice was surprising and refreshing.
Knowledgeable staff (Gill) and price
Great website, reviews are helpful in making decisions. The convenience getting what you want and scheduling appointment with Discount Tires for installation was great. I was surprised however that Discount Tires employ tried to upsell me on a road hazard Protection when it was already included on the tires from Tire Rack.
Used before and experience was great
Super easy. For 20 years now I only buy tires (and wheels) through tire rack. I also appreciate this great company has partnered with Dicount Tire Co. I tell all my friends and clients about Tire Rack whenever they bring up the need for tires.
Thank you!
Great price. Able to compare brands side by side. Was unsure about ordering tires on line but after seeing the network of dealers that installed in my area, I was sold. Tires arrived at installer within two days. Free shipping. Scheduled installation. Was in and out in an hour. Great experience.
Recommended by my son who has made purchases.
The tires for my 2018 Ford Edge were delivered to the dealer, only to find out I ordered 20" tires instead of the correct 19" tires! I contacted Tire Racks customer service who walked me through fixing the issue. Within 3 days, the correct tires were delivered and the other tires were sent back! Excellent customer service! I will definitely order from Tire Rack again (but I'll make sure to order the right size the first time!)
Wide range of tire options.
All good 👍 Was easy peasy. One thing could have made a big difference though. Since I went with a Tire Rack partner, and I financed the tires, the labor for getting them put on put me in a jam. The price was good etc. but I had to scramble to get that money together. Would have been better if the labor could have been part of the financed offer.
If you know what you're looking for, super quick and easy. Tire shop that I had them shipped to was not able to install the size of tire, luckily they worked with a shop across the street to take care of me.
Price and convenience
Very convenient. However, I was out of town and kept checking delivery date before ordering to ensure I would be home. When I placed the order on Fri, it said they would be delivered when I was home - great. Except not great... they arrived Sat and were left in the dirt at the side of the road and it rained. Ya, my house is having construction - hence why I wanted it delivered when I was home - You can do better than that!
Convenience
Easiest large purchase I've ever made! Tire Rack knows what they're doing! Efficient, easy to use website for ordering, speedy! My tires arrived next day! By end of the week I already had my paper receipt and form for tire rebate. I told my fiancé, I'm shocked at how good the customer service is with Tire Rack. He said - isn't that sad? It's come to being shocked when we get good service! Thank you again for the ease and speed!
Just received our new set of four Goodyear 255 50R20 Eagle Sport A/S tires. The order process was simple and the tires were delivered within 3 days. This is our second set of these tires and the last ones lasted 60k miles.
Used previously and prices were competitive.
The shop that we shipped the tires to refused to put them on the truck. They said the tire label inside the door did not match the tires we ordered. I pulled out the owners manual from 2003 and it shows 3 possible tire sizes that fit. The P245 that we purchased was on the list. I also called Toyota of Temecula and gave them my VIN number. They said yes the truck originally came with P245. Big Brand Tires has a strange policy or they did not want the work. I drove down to Tire Pros and they installed them in good time.
You guys Rock
Had Kumhos 10 years ago on Nissan Murano. They were great!
It was cool. There were variables I had to consider for OE size. But I went with best fit for my purpose
Called 4 shops and none of them had 245/70R16 in stock. Everyone likes big tires on their trucks. I want nice highway ride and better MPG.
It was frustrating that your mobile installer was not available. Even worse, this was a replacement for a tire with a manufacturing defect, your warranty claim process is extremely difficult to navigate.
Past customer
We're sorry to hear that your experience could have been better. Will you please send the details of your experience to custsvc@tirerack.com? We'd like to see how we can improve your experience and see if we can help.
I had an unexpected blowout and my mechanic said I need 4 new run flat tires. Ouch!
Then he told me it would be 3-4 days to get them. I looked on Tire Rack, saw they were in-stock and could arrive in 1 day, and the price was very competitive.
Previous positive experience and fair prices
I went on a 4-hour highway and fast two-lane trip yesterday and the Falken Sincera SN250 A/S SL seems much quieter than my previous Yokohama Avid(?) tires. The Mazda 3 iSport has minimal sound insulation so tire noise can be a factor. I was expecting some tire squirm with the new tires compared to my well-worn ones but the car handled great with the new Falkens!
One caveat is the local recommended installer. The Mazda is my "daily-driver" but I keep it clean and shiny. Discount Tire was careless with my alloy rims, leaving all four rims pretty scratched up. I won't be using Discount Tires for a tire install next time.
Good experience in the past.
Great experience; I like that I could select my preferred local installer and schedule an installation date/time with them directly through the Tire Rack website. The tires arrived at the installer promptly and seem to be performing well so far.
Tire Rack has not only an amazing selection of tires at good prices, they also have a wealth of information and reviews on each one as well. I was able to find a set of tires that will hopefully give me the combination of tread life, handling, fuel economy, and low road noise that I've been looking for.
Site is easy to use and search for what you need. Lots of good information regarding various options. Nice to have local installers to select from. Overall, very easy shopping experience.
Best value, easy to use, one-stop shop.
I appreciate TireRack being linked with Discount Tire. I'm a professional and was just planning to mount and balance these myself, but having the ease of roadside paired with Discount Tire's locations made this installation cost a no brainer.
Ease of research and I'm aware of their reputation as a technician myself.
Easy to shop, great prices, overnight delivery of tires. I received delivery notification via email and follow-up regarding satisfaction and ensuring all went well and on time.
Great online experience. Easily ordered the tires I wanted, which were at a great price, and within 24 hrs they were delivered to the local installer that I've used in the past.
To get info on tires I was considering, and your website was much better than competitor, and you had much better price than they on this tire
Good interaction with the website. I was able to visually see what I was ordering with their on the car visualizer. Having it here in 3 days, balanced and reward to mount with the hub centric rings and new lug bolts, I was able to put in my tires in 30 minutes. You could not go to a shop, pick out rims and tires and have them ready to mount before lunch 3 days later.
I usually choose Tire Rack. Have for quite some time
Very easy so far. Very fast and easy. Delivered to my local tire shop for them to install. Did not shop around much for a better price so not sure the price was the best but knew they had what I wanted and was trouble-free.
Been doing business with you for a while now.
All 4 tires arrived to the installer on time as scheduled, and I was able to arrange the installation the next day. The installation cost was very close to TireRack estimation. This is my third set of tires from TireRack in 10 years. Very happy with TireRack service and cost.
Quality tires Very competitive price and convenient installation.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you soon to see what we can do to make this right.