• Tire Rack

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Tire Rack

Ratings On Other Platforms

Trustpilot
4.8 / 5
ResellerRatings
4.8 / 5
Better Business Bureau
4.8 / 5

Overview

Tire Rack has a rating of 4.9 stars from 29,437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention fast delivery, customer service, and next day. Tire Rack ranks 1st among Tires sites.

  • Service
    2904
  • Value
    25659
  • Shipping
    25621
  • Quality
    26196

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 97.1%
Positive
1,981
Neutral
32
Negative
27

Instant Feedback

458,724 reviews

77
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How would you rate Tire Rack?
Top Positive Review

“Benchmark”

Don D.
10/21/24

I tried tire rack around 2016. Haven't looked back. Confidence is knowing that, when a sudden downpour hits you in the highway exit. (And, you are a "spirited" driver who enjoys turns) Tirerack.com suggested a tire with a wet tread pattern. (And gave video tests & customer feedback for additional input) Or, when you move back to the mountains, and it's snowing. And, Tirerack.com recommended an all season tire with outstanding winter characteristics, before the move. You're going to make it, to the top. Tires & that little moving contact patch, can make big performance & safety differences. Tirerack.com has never steered me toward something more expensive. And, they will answer ever question you have. Without, being salesmen. Though, they are internet based. They have an old school, look you in the eye, and shake your hand kind of feel. They are more than ok with, earning your trust.

Top Critical Review

“Perelli scorpion active weather tires are very loud”

John P.
9/25/24

The Perelli scorpion, active weather tires have a very loud drone when driving at high speed. I read all the reviews and everyone said that they were quiet, but unfortunately they are not. I do not like to tire at all. I cannot return them because I've already put them on the car so I will be purchasing another set of tires from the dealer and taking these off.

Reviews (29,437)

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Reviews that mention popular keywords

tire rack (29118) customer service (5962) web site (4169) shopping experience (3935) delivery time (615)
Thumbnail of user alexandera599
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Pep Boys had an install fee, then when I got there said I needed to pay an additional $70 for alignment or my warranty would be voided. They should just be more transparent with the advertised fees, so we can better choose who the tires are delivered to.

Reason I chose this business:

Best choices, best prices, quick delivery.

Thumbnail of user travisw613
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Prices are high but the warranty provided is nice. I think you can find them cheaper but I mean its hard to differentiate in the market as your going to pay the same amount when shopping at any one of the major online shops. Save a little here and pay for it at the install counter so I use tire rack they have always been where I go by default.

Reason I chose this business:

Ease of use

Thumbnail of user richardb7922
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

Web ordering page is horrible. Repeatedly asks for the same info: Credit card details.
Address-es, already entered. Multiple times.
Phone numbers already entered. Multiple times.
"Call Us" phones not operated on Sunday.
No way to order or verify that mount & balance are included.
I was ready to abandon the order.

Reason I chose this business:

Had good experiences over years for several cars.
Very bad experience during THE VIRUS for Chevy van tires, you would not sell me the Tires on the door sticker. Went away very mad then. So today was an experiment,to see if you had gotten yr $#*! together.
Answer seems to be ---
"No, not really"

Thumbnail of user nathand898
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

I built a winter tire/wheel package and am having it shipped directly to my residence since I am capable of installing them myself. The tools for selection were great, and I found exactly what I wanted. However, my problem was when I went to check out there was no confirmation that I had selected that the package come mounted and balanced. So, I started the process over again, and made sure I selected that option.

Simply a note/line at final checkout that states they will arrive mounted and balanced would be very reassuring in the future.

Reason I chose this business:

I have bought many tires from Tire Rack and have always had a good experience.

Thumbnail of user thomasi243
2 reviews
0 helpful votes
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September 7th, 2024
Verified purchase
• Updated review

Installer was not prepared or coordinated with Tire Rack. Installer took over 6 hours to install 2 tires, even though we had an appointment and almost installed wrong tires, since it didn't know the delivery was for my car.

Reason I chose this business:

Price and selection.

Reason I chose this product:

Price and warranty

Value
Shipping
Quality
Good so far
August 28th, 2024
Verified site experience
• Previous review

Good so far. Let's hope the installer performs well!

Thumbnail of user jamese3188
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

If Tire Rack's ostensible OEM steels rims had their valve stem holes aligned with their lug bolt hole pattern I would give my experience 5 stars. I actually threw away the steel rims I bought with a set of tires a few years ago because the stem holes were not aligned and I could not get the wheel covers on. It would be worth another $5 a rim for this small detail.

Reason I chose this business:

I am not buying rims, but tires. Great deals on tires and very dependable service.

Thumbnail of user vickyh296
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I have purchased winter tires on my old car from Tire Rack for many years. Now ordering for a newer car. Always easy. Chat was helpful in choosing the right tire - was a few days ago so I don't remember the name.

Reason I chose this business:

Best place to compare and see customer reviews which are critical

Thumbnail of user michaelr7535
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Our daughter in law suggested Tire Rack and we will never go anywhere else for tires again. Easy to order, tires arrived early and prices are great! Just placed our second order and tell everyone we know to shop here.

Reason I chose this business:

Needed a second set of tires

Thumbnail of user amrikk
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Last time, I purchased cooper tires from your company and was promised $100 rebate which i never got. I am still trying to buy from you the second time. This is why I waived the rebate part. I hope you can check my account for my history.

Reason I chose this business:

Trying it again. Please read my experience in the feedback area.

Thumbnail of user wjr
2 reviews
1 helpful vote
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October 3rd, 2024
Verified purchase
• Updated review

Very good product and review info, an excellent price and very fast delivery! My only complaint is the website picture of the tire tread does not match the tread on the product delivered. Tire Rack staff said that was because my 165R15 tires are smaller than the ones illustrated on their website.

The service rep explained that the picture of the tires on their website showed a different tread pattern than I received because I bought a small size tire - 185/65-R15.

Reason I chose this business:

Previous customer with good experience.

Reason I chose this product:

Good ratings and an excellent price.

Service
Value
Shipping
Quality
Excellent exchange service for previous unsatisfactory...
September 29th, 2024
Verified site experience
• Previous review

Excellent exchange service for previous unsatisfactory order

Reason I chose this business:

Repeat customer

Good info and a good price
September 27th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Previous customer

Thumbnail of user douglasb1825
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

Discount Tires has a 5% discount for Veterans and Active Duty members of out Armed Forces. Their tire is one cent more than yours. Also installation is about $45 more with TireRack than Discount Tire. If Discount Tires wasn't so far away I'd have gone with them. :( Boo TireRack. You got me for an extra $100 plus dollars this time and I'm living on Disability every month. That's almost 10% of my take home from my Social Security. Might not mean much to you, but to me, a Disabled USMC Veteran, it means a lot. My old Suburban with 320,000 miles on it is still running but it needed new tires and I've bought from you at TireRack before so I know you have quality products and a great warranty with road hazard. Just wish you'd be a little more competitive like you used to be. Thank you very much, Douglas

Reason I chose this business:

I chose TireRack for proximity for someone to put these tires on for me. Even tho it cost me an extra hundred bucks in the long run. Plus...

Thumbnail of user traviss716
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I like the selection, and the honest reviews that are available. Also to be be able to see the miles which the tires are based on. It is also helpful to see the Tire Rack review. Haveing Discount Tire as an option is A+ for my area.

Reason I chose this business:

Selection and ease of installation with Discount TIre.

Value
Shipping
Quality
Thumbnail of user kevinh3194
1 review
0 helpful votes
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September 24th, 2024
Verified purchase
• Updated review

Quick simple accurate. Delivery was super fast and well packaged to protect. Only gripe would be the balancing is off. I'll be getting that redone ASAP

Reason I chose this product:

Quality and performance

Value
Shipping
Quality
Quick simple accurate
September 18th, 2024
Verified site experience
• Previous review
Thumbnail of user jerrys2248
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Discount Tire should have been able to handle this entire transaction for me when I visited them rather than have two separate transactions, since it's the same company.

Reason I chose this business:

Best price on the tire I was looking for

Thumbnail of user charlesg2480
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Good experience and overall experience...would greatly benefit the customer if more suppliers had the capability to offer online scheduling...it is 2024, there is an AI for it!

Reason I chose this business:

Ease of shopping

Thumbnail of user carltonb52
1 review
0 helpful votes
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October 24th, 2024
Verified purchase
• Updated review

Ordering and products are good. I rated 4 vs. 5 stars because delivery was delayed multiple times. Aways a good experience, however delivery hasn't always been reliable.

Reason I chose this business:

Good inventory and pricing. Reviews and ratings are helpful. Road hazard benefit is a big plus.

Easy to find tires, get performance/review information...
May 28th, 2024
Verified site experience
• Previous review

Easy to find tires, get performance/review information and place order.

Reason I chose this business:

Have been purchasing tires from tire rack for the last 15 years.

It was easy to navigate the website, see the availability...
August 28th, 2020
Verified site experience
• Previous review

It was easy to navigate the website, see the availability of tires, and their performance rating and reviews. The ability to see local installer pricing is very helpful Checkout was also easy.

Reason I chose this business:

Myself nor 3 dealerships could find this replacement tire (looked in 6 states), however TireRack had 1 in stock.

Thumbnail of user feliciaw279
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

My first choice of Tires was Yokohama Geolandar G96B P245/60 R20 107H on special for $265.77. It could not be completed do to a need to clarify a price discrepancy which could not be resolved due to Tire Rack centers being closed. This is my second choice.

Reason I chose this business:

Because I receive rewards when using my Capital One credit card

Thumbnail of user chrisv1455
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

The installer location I've previously used many times is no longer listed within your platform. Actually there are no installers that show up for Wesley Chapel, FL.

Reason I chose this business:

Returning customers

Thumbnail of user stevek134
2 reviews
6 helpful votes
  • Send Message
October 8th, 2024
Verified purchase
• Updated review

I was told that I have to pay $60 for the tire rotation service in the future because the order was from Tirerack, not directly purchased from Americas Tire.
If I ordered 4tires from Americas Tire directly the tire rotation service in the future would have been free. I regret that I did not order to America's Tire directly.

Reason I chose this business:

Some mechanic told me Tire Rack is the best.

Reason I chose this product:

Availability and Goodyear reputation

Value
Shipping
Quality
Fast and easy and good price
September 28th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Price and location

Thumbnail of user alanh1373
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I purchased a pair of Pirelli tires that close out for my C6 ZO6 corvette. I did have to fudge on size just a tad because OEM sizes 325-30/19. And tire rack sales rarely featured that size or any Corvette size tire for that matter. But considering it's rear wheel drive and will not be driving much as soon as a single snowflake Falls things will get me by at the width of 305 mm. Which is just three quarters of an inch more narrow. And I've already used that with on the rear Wheels prior and since I do not track the car it's a non-issue at a total delivered price of roughly $215 per tire! The price I can absolutely live with for a set of semi temporary rear tires that will definitely be replaced within 9 months. But at least now I can wait and see if any deals anywhere, lol! Odds are slim to none but I need the tires now but I can't swing $1,000 price tag I just wish they had more than two installers in their list. Mine's not on it and I can't contact them to certify their participation because the time of day other than that outstanding. More extensive installer list would add the fifth star!

Reason I chose this business:

I choose direct because they had a great deal and I am desperately in need of some tires because I've got built with your showing and didn't realize it so is what it is had a great and the small sacrifice have a little bit more narrow tire, but not that much definitely not noticeable can't beat this deal anywhere!

Thumbnail of user robertc10409
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

It's easy to order from Tire Rack. They assist in everything from recommended selections to recommended installers. Prompt delivery. Besides, I hate physically shopping for tires. Always have.

Reason I chose this business:

Repeat customer. Familiar with product line.

Thumbnail of user kyleg669
1 review
0 helpful votes
  • Send Message
October 28th, 2024
Verified purchase
• Updated review

Toyota Corolla was marked as 15 inch factory tires on website. My corolla actually has 16 inch tires, so be sure to double check. Returning the original order was rather painless though.

Easy to use service
October 24th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Google search

Thumbnail of user petrusb5
1 review
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase

So far, all is good. Ordering and delivery was simple and on time which is good, because I had an appointment the following day to have the tires mounted and balanced along with an alignment.

Reason I chose this business:

Been on my mind.

Value
Shipping
Quality
Thumbnail of user matthewk1993
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Good, tires showed up and I saved 500 from previous store (a/t). I go through a lot of truck tires on these Sierra roads. It's nice saving at least 1k a year on tires.

Reason I chose this business:

Price and also capital one 5%back helped

Thumbnail of user danp1832
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Great convenient ordering process. However, the road hazard warranty process doesn't seem to be worth much. I tried to make a claim. The process was cumbersome and the warranty was not honored.

Reason I chose this business:

Convenience.

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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.

Company Representative

Thumbnail of user timj140
Tjoines
Typically responds within 2 days

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