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    Tire Rack

2024 SITEJABBER AWARD

Tire Rack

Ratings On Other Platforms

Trustpilot
4.8 / 5
ResellerRatings
4.8 / 5
Better Business Bureau
4.8 / 5

Overview

Tire Rack has a rating of 4.9 stars from 36,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention customer service, fast delivery, and next day. Tire Rack ranks 1st among Tires sites.

  • Service
    2975
  • Value
    26303
  • Shipping
    26265
  • Quality
    26837

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 97.4%
Positive
9,007
Neutral
147
Negative
93
View ratings trends

Instant Feedback

469,447 reviews

77
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How would you rate Tire Rack?
Top Positive Review

“My second choice tires at a great price”

Chad S.
1/5/25

I needed a set of studded truck tires and my first choice grabber arctic LT tire was no longer available from TR. I settled on the winterforce LT. The turnaround was insanely fast. They were studded and delivered to my door in 26 hours! Thank you tire rack.

Date of experience: 1/1/25
See positive reviews
Top Critical Review

“Website is messed up”

Marc S.
12/31/24

I tried to create a wheel/tire package. I selected the wheels, then went to add tires, and it wouldn't work. I finally figured out that if I go shop for wheels separately it will add them to the package. This took forever for no reason, it must have taken an hour of trying all kinds of things before finding that solution. Then, I chose to have them mounted and balanced and shipped to me. They never confirmed this at checkout, so now I have wheels tires and sensors coming and I have no idea if they're really coming ready to put on the car or not. I'm a little bit pissed off at that, but the price was good lol

Date of experience: 12/27/24
See critical reviews

Reviews (36,957)

Rating

Timeframe

Other

Reviews that mention popular keywords

tire rack (7680) customer service (1687) web site (402) shopping experience (416) delivery time (349)
Thumbnail of user geoffg374
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 3rd, 2025
Verified purchase

Originally wanted to go pick up tires / wheels for winter and self install….but since my preferred tire was coming from another warehouse that wasn't an option. Gill helped me suss out my options in chat and I found my independent as an approved receiver/installer. Easy and fast transaction!

Reason I chose this business:

They are my go-to

Date of experience: December 24, 2024

Thumbnail of user jordanr1170
Massachusetts
1 review
0 helpful votes
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January 6th, 2025
Verified purchase

My previous experience was ordering tires with an expected shipping date the following week or two. Was quickly notified in the same week of a delay to end of month. Then a few weeks later another delay, then another, and a final before I had to cancel my order as we were 5 months out now from when order was placed. Supplier issue or false advertising or mix of both, not sure but wasn't a great experience. Let's see how this new order goes along.

Reason I chose this business:

Ease of use, and large variety of tires.

Date of experience: December 27, 2024

Thumbnail of user chrism7206
Arizona
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

Good experience. Would have liked to see options for multiple Discount Tire locations based on my zip- but the site only showed one per zip and not the close location I wanted. I put it in manually, so all good.

Reason I chose this business:

Discount said they no longer carried the tires I wanted.

Date of experience: December 12, 2024

Thumbnail of user lisah4601
Colorado
1 review
0 helpful votes
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December 26th, 2024
Verified purchase
• Updated review

Different locations are busier than others. Do your research or you may need to just drop your vehicle off to avoid a long wait time (even if you have an appointment).
Make sure you realize you have Road Hazard protection and roadside service! I did not until I did live chat!

Reason I chose this business:

Purchased previously and I'm replacing a tire under road hazard protection.

Date of experience: December 16, 2024

I found what I needed and agent chat was very helpful
July 18th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Because they are a part of the Perks at Work program.

Date of experience: July 8, 2024

Thumbnail of user scotth4765
Illinois
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

I love the great selection and the affordability of these tires cheaper than any tire store you find. They may want to match the price, but it's not worth it. Stick with the proven winner with Tire Rack! It has literally been a couple decades that I have bought my tires from nowhere else except here.

Reason I chose this business:

The best price and free shipping, and with my address close to theirs, my tires show up the next day in the Chicago suburbs.

Date of experience: December 12, 2024

Thumbnail of user calvinr8
Florida
6 reviews
14 helpful votes
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December 30th, 2024
Verified purchase

I love having every option available. I can send the tires to any installer I want, or I can send them to my house and set up install when I'm ready. These tires are widely available now, but when I first got this vehicle, they were not. Lower prices, more selection, and the ability to choose where to ship have made me extremely loyal.

Reason I chose this business:

Can't believe the selection and the prices available now. All can say is THANK YOU!

Date of experience: December 20, 2024

Thumbnail of user paigec301
Pennsylvania
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

One of the last tires that I purchased was defective. It had a continuous slow leak that required me to repeatedly fill the tire with due to the leak. As a single female that constantly transported my children and commuted more than 80 miles twice a week I was always anxious and afraid I would have a blow out or some other incident with this tire. I really should be refunded or be given a replacement.

Reason I chose this business:

Because my previous tire purchases were fine except the one of the tires purchased in August 2023

Date of experience: December 18, 2024

Thumbnail of user eliseb116
Elise B. – Tire Rack Rep

We appreciate you bringing this to our attention, and a member of our team will be reaching out.

Thumbnail of user roberts15956
Illinois
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I have used Tire Rack for over 15 years. I like ALL the options they provide along with in depth reviews. The price and free shipping to the installer of your choice is comparable to local tire dealers.

Reason I chose this business:

I get to choose the tire I want with no sales pitches or pressure.

Date of experience: December 20, 2024

Thumbnail of user andyl872
California
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase
• Updated review

2 of the 4 tires ordered did not get delivered on time. When I called to find out, I was told that they would put in a new order. When I received the last 2 tires it was 8 days after the first advised delivery date. It caused a delay problem in my travel plan.

Reason I chose this business:

Your ordering process is straight forward & quite convenient. I’m willing to give it another try.

Date of experience: December 23, 2024

Thumbnail of user eliseb116
Elise B. – Tire Rack Rep

We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you.

Excellent!
December 15th, 2024
Verified site experience
• Previous review

Excellent! Starting with looking for the tires, ordering, payment are all clear & easy! Good shopping experience! Thanks!

Reason I chose this business:

A friend recommended you.

Date of experience: December 5, 2024

Thumbnail of user timothyb1817
New York
1 review
0 helpful votes
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December 29th, 2024
Verified purchase
• Updated review

I have loved being able to save some money by picking up tires myself and then bringing them to whomever I wish. I know that many of the shops I would go to for tire mounting use Tire Rack anyway! This way, I can save also on a "convenience charge" of them clicking "buy".

Reason I chose this business:

Need new tires and didn't want to try to figure out if those $70 specials from Walmart are actually going to last more than 10k miles.

Date of experience: December 19, 2024

Really appreciate the reviews and track testing data
March 1st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Close, pricing, detailed information on performance of tires.

Date of experience: March 1, 2024

Thumbnail of user danj1559
Pennsylvania
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

I had tires shipped to and installed by your recommended local installer. I arrived about 10 mins before my appointment time, it took more than two hours for installation. I thought that was excessive time with an appointment.
I've ordered many tires from Tire Rack with good results. Installation is usually the challenge. Thanks, Dan

Reason I chose this business:

Availability

Date of experience: December 10, 2024

Thumbnail of user bernards479
District of Columbia
1 review
0 helpful votes
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December 21st, 2024
Verified purchase
• Updated review

I've been buying from TireRack for years and have always been satisfied. Next day delivery to my installer, easy tire selection with customer reviews. Used the road hazard to replace a tire one time and it was no problem.

Reason I chose this business:

Because I always do!

Date of experience: December 11, 2024

Just under the wire... Kourtnie saved Christmas!
January 2nd, 2025
Verified purchase
• Previous review

I've been buying from TireRack for years and have always been satisfied. Unfortunately FEDEX nearly ruined my trip out of town for Christmas by taking a week to deliver my tires. The problem was handled by Kourtnie who ordered another set of tires with shipping from UPS. Thanks Kourtnie!

FEDEX ended up taking an extra week to deliver my tires. Spoke with Kourtnie who ordered an extra set via UPS. Kourtnie saved my Christmas trip!

Reason I chose this business:

Because I always do!

Reason I chose this product:

Needed some all-season tires that handled bad weather well.

Service
Value
Shipping
Quality

Date of experience: December 12, 2024

Thumbnail of user trangd8
Pennsylvania
1 review
0 helpful votes
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December 26th, 2024
Verified purchase
• Updated review

For the most part, tires that are close out and clearance are a great deal. Have not had any issues with ferment. I always appreciate the courtesy call to confirm if I order a custom size for one of my cars. Great service.

Reason I chose this business:

Previous deals and current deals

Date of experience: December 16, 2024

Ease of website
January 11th, 2024
Verified site experience
• Previous review

Date of experience: January 11, 2024

Great and easy to buy from tire rack
August 21st, 2020
Verified site experience
• Previous review

Great and easy to buy from tire rack. Have bought and will continue to buy from here

Reason I chose this business:

Previous purchase and great instant rebate

Date of experience: August 21, 2020

Thumbnail of user richardm8753
Massachusetts
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

I bought a set of winter tires/wheels for our Volvo XC60 Recharge. Tire Rack had all the info needed to narrow down the selection. Price, service, delivery time and product were all excellent. Package came with everything needed including the right spacers and lug nuts. And their recommended local installer did a great job. Very pleased overall.

Reason I chose this business:

Easy to navigate site. Great prices. Helpful staff. Had the winter wheel package I was looking for. Quick delivery time to a top rated installer in the area.

Value
Shipping
Quality

Date of experience: December 20, 2024

Thumbnail of user wendella65
Ohio
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

Was easy, cheaper than most and allowed ME to be 'in control' of the experience.

FedEx being slow caused a day delay, which caused a reschedule. Could've done without that, but it's over now.

Totally happy with everything Tire Rack!

Reason I chose this business:

New winter tires.

Value
Shipping
Quality

Date of experience: December 9, 2024

Thumbnail of user garrettw221
Michigan
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

I have purchased tires from Tire Rack for close to 10 years now. They always have the widest variety of selection in every available size imaginable. Their testing standards and thorough reviews make every other tire seller obsolete.

Date of experience: December 9, 2024

Thumbnail of user josephb5695
Illinois
1 review
0 helpful votes
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December 30th, 2024
Verified purchase
• Updated review

Looking all over for a full set of Blizzaks for winter and stumbled upon this clearance deal which I could not pass up! Little over $400 for a fresh set of a couple year old Blizzaks?...Take my money! Representatives were caring to hold my order to confirm that the not standard size I chose. I understood it was slightly larger by was confident they would fit. Expedient delivery the next day and even the shippers listened to my instructions to deliver them to the rear door to prevent porch pirate theft! A++ Experience!

Reason I chose this business:

Only company that provided such a great clearance sale for the tires I needed.

Reason I chose this product:

There are many great winter tires, but I chose Blizzaks WS90 because they are well known among my friends and FB groups for reliability and performance in the winter.

Value
Shipping
Quality

Date of experience: December 20, 2024

Quick and Easy and found a great deal for winter tires!
December 21st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Quick and Easy and found a great deal for winter tires!

Date of experience: December 11, 2024

Thumbnail of user michaeln4515
Georgia
1 review
0 helpful votes
  • Send Message
January 2nd, 2025
Verified purchase

I've been a Tire Rack customer for years. I've ordered many sets of tires, and have never been let down. From my experience, the customer ratings and rankings are honest feedback and provide great information. I've found them to be one of the things I really rely on when choosing tires for my vehicles.

Reason I chose this business:

It’s my go to for tires.

Date of experience: December 23, 2024

Thumbnail of user jamesm15343
Mississippi
1 review
0 helpful votes
  • Send Message
December 19th, 2024
Verified purchase

Just ordered a replacement tire for my wife's Honda our son decided to jump a curb and puncture the sidewall. I expected this process to be a pain, most things like this are. So far, it has been very smooth! Impressed.

Date of experience: December 9, 2024

Thumbnail of user richardw6361
Michigan
1 review
0 helpful votes
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January 8th, 2025
Verified purchase

Your tire hazard warranty is provided by a 3rd party. You should clearly describe that in your tire listings. My experience with this 3rd party is simply, their entire narrative is to make the process of filing a claim to be the most difficult. In theory, the claimant would simply "give up" and therefore, no monies paid out for the tire hazard warranty. Similar to an insurance companies business motives. Collect money (I trust Tire Rack is paying for the service) and pay none out.

Date of experience: December 29, 2024

Thumbnail of user maisieh26
Georgia
1 review
0 helpful votes
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January 7th, 2025
Verified purchase

Great prices fast turnaround. Wish claims process for tire insurance was direct instead of having to pay and get reimbursed. Also wish it was more clear during claim process that you have to turn in installation receipt. Don't know why that is necessary and had claim denied because I couldn't find installation receipt.

Reason I chose this business:

Prices, free road hazard.

Value
Shipping
Quality

Date of experience: January 6, 2025

Thumbnail of user keiths2763
Alabama
1 review
0 helpful votes
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January 8th, 2025
Verified purchase

I typed up my experience. Afterward I find that I cannot submit YOUR survey/feedback because Tire Rack will not allow submission without me agreeing for you to share it on social. Why is the feedback not for Tire Rack's own use. This is not a review it's feedback. If it was a review I would understand.

Reason I chose this business:

This is not a review. It's feedback. Why does this go onto social media?

Date of experience: December 29, 2024

Thumbnail of user dougf604
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 18th, 2024
Verified purchase

Have been buying tires from Tire Rack for a while now. Enjoy having tires delivered to my home. Not being held back by just what a local shop has or can get. This year finally ordered sets of wheels and tires already mounted from tire rack to have a extra set of winter tires for are vehicles. If any questions, problems with order, they text or call. Which is awesome now days as far as customer service goes!

Reason I chose this business:

Great Service!

Date of experience: December 8, 2024

Thumbnail of user stevenr3455
Florida
1 review
0 helpful votes
  • Send Message
January 1st, 2025
Verified purchase

Used to live in Reno NV. I ordered the tires to the Tirerack warehouse just outside Reno, picked them up myself and then had a local tire shop install them. Everything was quick, easy and inexpensive!

Reason I chose this business:

Had a great previous experience so I figured I’d come back and try it again.

Date of experience: December 22, 2024

Thumbnail of user robc1516
New Jersey
1 review
0 helpful votes
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January 8th, 2025
Verified purchase

I've ordered many tires from here as well as winter tire/wheel packages. Customer service was a huge help with ordering a winter tire/rim size that wasn't factory. I wanted the smallest tire/rim combo that would clear the factory calipers and they were spot on. Perfect clearance.

Reason I chose this business:

Previous experience with tire rack.

Date of experience: December 29, 2024

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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.

Company Representative

Thumbnail of user timj140
Tjoines
Typically responds within 2 days

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