• Tire Rack

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Tire Rack

Ratings On Other Platforms

Trustpilot
4.8 / 5
ResellerRatings
4.8 / 5
Better Business Bureau
4.8 / 5

Overview

Tire Rack has a rating of 4.9 stars from 29,437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention fast delivery, customer service, and next day. Tire Rack ranks 1st among Tires sites.

  • Service
    2904
  • Value
    25659
  • Shipping
    25621
  • Quality
    26196

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 97.1%
Positive
1,981
Neutral
32
Negative
27

Instant Feedback

458,724 reviews

77
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How would you rate Tire Rack?
Top Positive Review

“Benchmark”

Don D.
10/21/24

I tried tire rack around 2016. Haven't looked back. Confidence is knowing that, when a sudden downpour hits you in the highway exit. (And, you are a "spirited" driver who enjoys turns) Tirerack.com suggested a tire with a wet tread pattern. (And gave video tests & customer feedback for additional input) Or, when you move back to the mountains, and it's snowing. And, Tirerack.com recommended an all season tire with outstanding winter characteristics, before the move. You're going to make it, to the top. Tires & that little moving contact patch, can make big performance & safety differences. Tirerack.com has never steered me toward something more expensive. And, they will answer ever question you have. Without, being salesmen. Though, they are internet based. They have an old school, look you in the eye, and shake your hand kind of feel. They are more than ok with, earning your trust.

Top Critical Review

“Perelli scorpion active weather tires are very loud”

John P.
9/25/24

The Perelli scorpion, active weather tires have a very loud drone when driving at high speed. I read all the reviews and everyone said that they were quiet, but unfortunately they are not. I do not like to tire at all. I cannot return them because I've already put them on the car so I will be purchasing another set of tires from the dealer and taking these off.

Reviews (29,437)

Rating

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Other

Reviews that mention popular keywords

tire rack (29118) customer service (5962) web site (4169) shopping experience (3935) delivery time (615)
Thumbnail of user raymondw751
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Great price. Able to compare brands side by side. Was unsure about ordering tires on line but after seeing the network of dealers that installed in my area, I was sold. Tires arrived at installer within two days. Free shipping. Scheduled installation. Was in and out in an hour. Great experience.

Reason I chose this business:

Recommended by my son who has made purchases.

Value
Shipping
Quality
Thumbnail of user robertr6059
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Every time I have bought tires either picking up or shipped it has been beyond easy. Recently have hit nails with both of my cars and the road hazard warranty took care of it with out any hassle. The first time i bought tires here was the last time I bought tires anywhere else. TIRE RACK FOR THE WIN. Don't snooze. Especially if you're anywhere near one like I am in reno. Pickem up your self and save even more.

Reason I chose this business:

Always do. And always will. Tire rack is the BOMB

Thumbnail of user albinq
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

What I love most about this website is the research and advice option, it allows me to educate myself on the tires and be more informed about what I am purchasing. The website is easy to navigate and easy to search for items. The entire experience is smooth.

Reason I chose this business:

Excellent previous experience.

Thumbnail of user ericn1037
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I ordered a set of 4 trailer tires on 10/3/2024. I was informed that they were temporarily out of stock and would receive shipments on 10/15/2024. They said tires would be delivered on 10/18/2024. I got home after work on 10/8/2024 and they were already delivered.

Reason I chose this business:

Am replacing exactly what is on camping trailer.

Thumbnail of user jeant1029
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

I have been purchasing tires from Tire Rack for many years. So many to choose from. They have a lot of information and testing, reviews and resources to assist in making a good decision on tires. Alway professional. I have never had a problem weather I pick up or have them delivered. I will continue to use Tire Rack as long as they are around. Thank you!

Thumbnail of user coreyo67
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Buying tires from Tire Rack was easy. I choose the tire I wanted, had them shipped to a Discount Tire store and scheduled the installation time and date online. Tire Rack sent me an email to schedule the appointment.

Reason I chose this business:

To be able to compare tires side-by-side.

Value
Shipping
Quality
Thumbnail of user jasonb3790
2 reviews
0 helpful votes
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September 5th, 2024
Verified purchase

The tires for my 2018 Ford Edge were delivered to the dealer, only to find out I ordered 20" tires instead of the correct 19" tires! I contacted Tire Racks customer service who walked me through fixing the issue. Within 3 days, the correct tires were delivered and the other tires were sent back! Excellent customer service! I will definitely order from Tire Rack again (but I'll make sure to order the right size the first time!)

Reason I chose this business:

Wide range of tire options.

Service
Value
Shipping
Quality
Thumbnail of user jeffb4040
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

I use Tire Rack for all my tire purchases. I really like the Tire buying guide and the tire tests. Tire Rack has never disappointed me. I have been very happy with the tire that I have bought based upon their recommendations

Reason I chose this business:

Tire for my VW GTI MK 5

Thumbnail of user justinm2491
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Disappointed in the fact I ordered a set of tires because of the 80k warranty and free road side hazard then get told I have to pay out of pocket for new tire I might get reimbursement for it. I will probably purchase my next set though a local tire shop next time.

Reason I chose this business:

To try and get my road side hazard claim.

Thumbnail of user eliseb116
Elise B. – Tire Rack Rep

We appreciate you bringing this to our attention and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you.

Thumbnail of user wjr
2 reviews
1 helpful vote
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October 3rd, 2024
Verified purchase
• Updated review

Very good product and review info, an excellent price and very fast delivery! My only complaint is the website picture of the tire tread does not match the tread on the product delivered. Tire Rack staff said that was because my 165R15 tires are smaller than the ones illustrated on their website.

The service rep explained that the picture of the tires on their website showed a different tread pattern than I received because I bought a small size tire - 185/65-R15.

Reason I chose this business:

Previous customer with good experience.

Reason I chose this product:

Good ratings and an excellent price.

Service
Value
Shipping
Quality
Excellent exchange service for previous unsatisfactory...
September 29th, 2024
Verified site experience
• Previous review

Excellent exchange service for previous unsatisfactory order

Reason I chose this business:

Repeat customer

Good info and a good price
September 27th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Previous customer

Thumbnail of user tamarap317
1 review
0 helpful votes
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September 28th, 2024
Verified purchase
• Updated review

Difficult to use the mobile site. Not many installers available in my area. Called customer service but only got the voicemail system. However, got a great tire at a good price delivered quickly, and customer service called me and emailed me to make sure that it was the right size and that I found an installer. Got them put on at Walmart, easy-peasy.

Nice people.

Reason I chose this business:

I've used this site and discounttiredirect before to get high quality tires.

Reason I chose this product:

Great tire good in wet and snowy conditions.

Service
Value
Shipping
Quality
Difficult to use the site
September 21st, 2024
Verified site experience
• Previous review

Difficult to use the site. Not many installers available. Called customer service but only got the voicemail system.

Reason I chose this business:

I've used this site and discounttiredirect before to get high quality tires.

Thumbnail of user davidm12029
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I was told i selected the wrong option and that's why they didn't mount and balance the package. Seems strange that nobody questioned this and contacted me to ask. Why wouldn't i want free mounting and balancing on a wheel tire package?

Reason I chose this business:

Good selection and availability. Confidence that the wheels will fit my car

Thumbnail of user richards1593
2 reviews
0 helpful votes
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October 29th, 2024
Verified purchase
• Updated review

Bought a set of these Blizzak DM-V2 tires two years ago. Magnificent product. Best snow tires for my specific vehicle. Same arrangement. Pick up from warehouse in Burien, get them installed by Discount Tire in Shoreline. Great prices, great service. I put 120,000 miles on these tires. They still have 5/32nds of an inch left, and Discount Tire rotations let them wear evenly. But a cold winter is on the way, and I live and drive on a series of hills in north Seattle..

Reason I chose this business:

Expect a repeat of my experience two years ago with the same set of transactions. Se description of previous experience.

Tire Rack's national enterprise, prices, and vertically integrated services are flawless
October 22nd, 2022
Verified purchase
• Previous review

I buy four top of the line mud/snow/rain rated tires every three years. Bridgestone Blizzak DM-V2. Not cheap. This is my third Tire Rack experience. I also order online, and personally pick them up from their Burien Washington warehouse. The price is better than anywhere else, the response time between order and pickup availability is next-day unless it is a weekend. The warehouse provides loading service into your vehicle and an invoice. Their website provides a list "preferred installers" and other installers near your Zip Code. Preferred installers are from a company Tire Rack owns called Discount Tire. I chose Discount Tire Shoreline Washington and made an online reservation. This guaranteed me front of the line privileges and a guaranteed time and duration of appointment, as well as the balancing and other services it needed, for the best price in the area. It went perfectly in all respects. Ask for Todd, Discount Tire, ******* Aurora Ave N., Shoreline, WA.

Reason I chose this business:

Return customer for years. This time with a formal account.

Shipping
Quality
Prices are best in the business, on site pickup is...
November 29th, 2019
Verified site experience
• Previous review

Prices are best in the business, on site pickup is a wonderful and speedy option, service at the warehouse is cordial, speedy, and easy.

Reason I chose this business:

Best reputation. My Honda Dealer says that's where they get tires.

Thumbnail of user johnr8006
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

The last time, I selected an american tire (BFG) for my Miata, which were not round. I blame myself.

The Sport Edition wheels were fine and do not bend like OEM Miata wheels.

Tire rack handled the tire return and sent my next, more expensive selection, was all set and happy to shop again.

This time I select from the top 3 highest rated in my size and type for my Audi.

Reason I chose this business:

Tire Rack has a super-strong reputation. Rare these days.

Thumbnail of user wladimirb2
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Had an excellent experience with these tires. Have been running with them since 2020 with zero issue. I using them at R22 under my SUV and the experience has really been great. I am buying them again now.

Thumbnail of user daniellem1421
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I always order from tire rack, great customer service and quality tires. They always last and they keep to their word if something happens to your tire with their road Hazzard warranty. 8 years and haven't been disappointed.

Thumbnail of user douglasb1825
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

Discount Tires has a 5% discount for Veterans and Active Duty members of out Armed Forces. Their tire is one cent more than yours. Also installation is about $45 more with TireRack than Discount Tire. If Discount Tires wasn't so far away I'd have gone with them. :( Boo TireRack. You got me for an extra $100 plus dollars this time and I'm living on Disability every month. That's almost 10% of my take home from my Social Security. Might not mean much to you, but to me, a Disabled USMC Veteran, it means a lot. My old Suburban with 320,000 miles on it is still running but it needed new tires and I've bought from you at TireRack before so I know you have quality products and a great warranty with road hazard. Just wish you'd be a little more competitive like you used to be. Thank you very much, Douglas

Reason I chose this business:

I chose TireRack for proximity for someone to put these tires on for me. Even tho it cost me an extra hundred bucks in the long run. Plus...

Thumbnail of user lloyda107
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

When purchasing new tires and rims. Tire rack was recommended by both car dealers. My Tesla model Y has tire rack wheels and now I've purchased tires for my Chevy Tahoe Z71. I will continue purchasing rims and tires from Tire rack. The website is super intuitive to use with great customer service.

Reason I chose this business:

Recommended by Tesla dealer and friends.

Thumbnail of user daryll136
1 review
0 helpful votes
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October 17th, 2024

Bought a set of 4 tires for a VW Jetta from Tirerack.com specifically for the warranty (2 year road hazard, included with purchase). After 1 year, I had a tire fail from a pothole and had it replaced under warranty. 2 months later, a second tire failed and the warranty was refused by tirerack.com saying that I didn't obtain authorization even though I purchased the replacement tire from them at double the original cost from my first purchase.

If they weren't going to warranty the tire, I would have bought a cheaper replacement locally and not waited 4 days for the replacement to be delivered.

Tip for consumers:
That their warranty will not be honored.

Products used:
Bridgestone Driveguard Plus

Service
Value
Shipping
Quality
Thumbnail of user eliseb116
Elise B. – Tire Rack Rep

We appreciate you bringing this to our attention and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you soon to see what we can do to make this right.

Thumbnail of user johns18311
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

I stopped using Tire Rack Because they tried to not Honnor a warranty. So I went over to Discount tire and have been happy every since. I'm back because Discount bought them out and they don't offer delivery anymore.

Reason I chose this business:

Because discount bought them out

Thumbnail of user timothys2021
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I have lucked out with 3 different deals on high quality name-brand tires. I have 2 sets of wheels and with the money I save by switching and looking for deals, they have covered the cost of the additional set of wheels.

Thumbnail of user louisn270
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

All good 👍 Was easy peasy. One thing could have made a big difference though. Since I went with a Tire Rack partner, and I financed the tires, the labor for getting them put on put me in a jam. The price was good etc. but I had to scramble to get that money together. Would have been better if the labor could have been part of the financed offer.

Value
Shipping
Quality
Thumbnail of user shanew472
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

If you know what you're looking for, super quick and easy. Tire shop that I had them shipped to was not able to install the size of tire, luckily they worked with a shop across the street to take care of me.

Reason I chose this business:

Price and convenience

Value
Shipping
Quality
Thumbnail of user traviss716
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I like the selection, and the honest reviews that are available. Also to be be able to see the miles which the tires are based on. It is also helpful to see the Tire Rack review. Haveing Discount Tire as an option is A+ for my area.

Reason I chose this business:

Selection and ease of installation with Discount TIre.

Value
Shipping
Quality
Thumbnail of user jacquelynb247
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I was getting a discount for military with the tire direct, and you don't offer it. It sure helps out us retired folks and the military veterans. I am not real happy with the bouncey ride I get with the new tires. The ride on the is awful.

Reason I chose this business:

I always buy from tire direct and that site sent me to you. I need them shipped to me.

Value
Shipping
Quality
Thumbnail of user eliseb116
Elise B. – Tire Rack Rep

We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you directly.

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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.

Company Representative

Thumbnail of user timj140
Tjoines
Typically responds within 2 days

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