Titancustoms

Ordered a set of floorboards. There have been no shipping updates, and my frequent phone calls go unanswered. STAY AWAY!
Obviously I can't post photos, because you can't photograph a non-existing item.

Do not use! SCAM! Ordered a wheel, tire and rotors 5 months ago paid in full. I was told it would be 6-8 weeks for delivery. I contacted them 10 weeks later to see where my order was, they told me it would be a couple more weeks due to shipping issues. This happened about 3 more times, and refuse to refund my money! Chris emailed and said he would let me know when he gets an update from Roland Sands. I heard nothing. They (Chris, Laurie, and Brandon) will not answer the phone or emails now. They got me for over $1800!

I have order a performance Machine pulley from this company mid june of this year... and now is September 18... all i got was a tracking # last week from chris but now a week later still nothing has been send to the ups center from this company or from their warehouse... and on top of that Chris call me and raising his voice at me telling me that i cannot get a refund even tho its been 3 months now from the date i order... so who is the victim here...

Do not order anything from this place. I paid for a 720 dollar center stand its been 36 days and nothing. Tried calling email nothing. They will take you money right away but will not contact or ship your stuff. Tried giving them extra time cuz of the holidays but still no response from titan customs.

I ordered a tuner over six months ago for my Harley Davidson, when I ordered it the website said it was in stock, once the order was placed they said it would ship in 2 to 3 weeks. I waited for months and spoke to them by phone and email several times during this time, it never shipped. When I finally called about getting a refund, I was told the only way I might get my money back would be by filing a dispute with my bank.

HORRIBLE COMPANY. Ordered parts and my credit card was charged the same day of the order. Emailed several days later and requested a shipping date as none had been received. Was told by Chris D. That it would ship in 2-3 weeks. After 3 weeks with no information, sent another email requesting an update. No response. After 4 weeks sent another email requesting an update. No response. After 5 weeks sent another email. Received auto-notice that my order had been cancelled and my card would be refunded in 5-7 business days. When I email asking why my order had been cancelled, Chris D. Responded that I was being belligerent and "we are no longer doing business with you". He further went on to state that "Impatience is a personal problem you should work out for yourself." If I could give less than 1 star I would. Once they have your money, they don't care. When you ask a legitimate question he will hurl insults and cancel your order. Laughable that this "company" is in business.

They are good at accepting charge cards to pay for merchandise. However, they do not ship product and they refuse to credit your charge card. You must go through your bank to get a refund. Product was back ordered 2-3 weeks, then the back order changed to 4 months. They charged my card on day 1 and refused to issue a credit when the order was cancelled. Be very careful

Got me for over a thousand dollars! They lie! I ordered a front wheel in January and now it's June! No wheel and now no answers by email or phone! I was assured on getting my wheel or a refund! Chris Darling said they are a 10 million a year company and they don't need to scam ppl…, we'll that's a lie! I wish I read the reviews before I bought the wheel like I usually do. Filing a small claims with the Court

Ordered at rims for 2600 waited for over 8 weeks nothing finally got a hold of them and she said they had been trying to contact me which is a total lie because they had a question about my rims I never once received a phone call I then told her to cancel them what she did and proceeds to tell me they're going to refund me which they never did contacted them a couple more times takes forever to even get through to them and the only way you can is if you hit the number one button and want to place an order. She pretty much told me that they're not going to refund me and I should contact my credit card company. They lie there thieves in this company should be investigated

I placed an order in February, 2022. Was told it would ship in 4-7 days. After a several weeks and still no item, I cancelled my order. It is now April, 2023 and I have yet to receive a refund. I have sent numerous emails, and called several times…all with no response.

I ordered slip on pipes for my Harley May 17,2022. They told me in the order it would take 2-3 weeks. As of today, July 8th, they have not shipped me anything. I've sent them 3 emails enquiring about the products shipment plan. Titan has not responded to any email. WTF! I've now gone to Master Card to try and get my money back. Don't buy from Titan

DO NOT BUY FROM THIS COMPANY! They will take your money and then won't send your item if you buy online. Then when you try to contact them, it's straight up impossible. No matter what email on the website you try, what extension you dial, or if you leave messages, they won't answer or call you back, or email you. I tried buying a helmet from them and waited and waited. I never received a tracking number but of course they charged my card that same day. I never received the helmet. I honestly don't even know how these people are still in business. They're horrible. Go look at the better business bureau reviews, they're rated as F. I wish I had done a google search before buying from them. There are horrible reviews all over the internet.

I purchased a helmet for $120 in August and never got it. I have called left messages. I can't believe that they are still in business. Taking my Money is a crime and I am going to seek legal counsel so that they don't continue doing this to other people it is not right and the should PAY consequences for stealing. I have given them ample opportunity to send the helmet I purchased or refund my money. Crooks!

Ordered an exhaust that was advertised as in stock. When I found out it was on back order the next day, I asked to cancel the order. All seemed fine. After 12 days and still not refund I was told they were unable to refund my money due to some kind of audit and that I had to file a dispute with my bank. So, I have to go through my bank and wait 90 days for a near $1000 refund on a product that they did not have and was never shipped.

You will not get what you order and they will not respond back. Ordered a set of rims. Sent two different size front rims. Now will not respond to emails or answer phone calls. How do you supposedly run a motorcycle business and not know the difference between a front and rear rim?

Ordered a seat from Titan then read some reviews after I ordered. I got worried because of bad reviews. I left it on order and it came a few days later than expected but what doesn't with this covid crap going on. Seat what in perfect shape and was the cheapest place to get it from. Keep up this customer service and the bad reviews will all get buried in the past. Thanks Titan!

Ordered 13 days ago. Got order confirmation. Never got a tracking number and have called 5 times in the last week. I've left 5 messages calling them 4 different days. I have a bad feeling a lot of the reviews I'm now reading are true, and that I'm not going to get my parts or my money back. Praying I get some kind of phone call before I have to take this to the legal side. Order #TCC4425

I order a lot of parts from different companies never ordered from Titan before but needed floor boards no one else had the service was excellent got the order emails and the parts arrived in about a week I will definitely order from them again

Ordered a seat for my sportster in Sept everytimeI call they said it will be shipped tomorrow. Same story about 3or 4 times. What the hell is going on? Are they a complete scam? I would not buy from them again. Looks like I got beat out of $278.00+

Couldn't fill the order. When I requested a refund they said ok, but now it's been 5 months and they refuse to take my call. I called from another line and was connected, then promptly hung up on. Called back another time and selected the accounting department and the same thing again. I believe this company is broke and just can't supply what they promised and would go belly up if they refunded all of the money from outstanding orders they have open. Stay away from them or you'll regret it! Rudest people I've ever talked. Read the reviews! Everyone is having similar experiences. They will threaten you with their "corporate law firm" and their 10million a year business, but its all BS.

I placed an order for grips and I have been checking the order status which shows only that I placed an order. Now weeks later it shows order canceled so I check my credit card yep they got their money but they haven't given it back to me! I've called and emailed them and now I've disputed the charge on my card. Don't buy from them!

They charged me but refused to ship my item. I called them numerous time and they kept lying and saying my item was going to ship. They refused to refund my money and I eventually had to get my credit card company involved to go after them.

I ordered a Legend lift bracket set from Titan and then saw the reviews and had some concern but, figured I'll wait and see. I received the package a day earlier than originally speculated with no damage or problems. I then ordered a set of Legend A Air Shocks and not only did the package come without any problems but, I ordered it on Monday and received it yesterday(Thursday) despite a snowstorm hitting the east coast. I can't speak to the issues others have had but, I've had nothing but good experiences with this company to date. Thank you Titan Customs.
P.S.- I live in NY State in the middle of Covid Communism Lockdown.