I've ordered a couple of times from this place that goes under several names. I will never order from them again. While everything is not wrong, their list of native plants included several present but non-native plants and some plants are mislabeled. I ordered native black raspberry (rubus) and got Japanese wineberry, a horrible invasive instead. A plant nursery should know this but native plants evolved in the same area as the pollinators, birds and insects that all complement each other. Plants that were introduced from other countries, but have naturalized here (escaped into the wild) are not native. Do your research folks and don't skimp.
I purchased blueberry plants that I received in a dormant state as was to be expected, after planting not a single plant showed any sign of life ( the blueberry plants that I planted at the same time in the same way from another company where growing and coming out of dormancy successfully) I contacted
Tennessee Wholesale Nursery and was told I had to let them know within 24 hours of receiving the plants for the warranty to be any good. I explained that I did and was told the plants where fine and to keep an eye on them. Bottom line they do not stand behind their product and they are running a scam operation. One star because I had to choose something, it should be a 0
Hi Sandra - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
Absolutely the worst company to work with. I can not express enough how much you need to AVOID doing business with this company at all cost. Poor customer service, poor product and poor resolution. If I could give them a negative score I would a one star is to generous
Hi Patty. I would like to apologize for the service you received when purchasing our products. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me at customerservice@tennesseewholesalenursery.com
It's hard to find a place that will ship live plants from online. Tennessee nursery was awesome! Plants arrived big and healthy and are still beautiful! Great prices too! Definitely recommend Tennessee nursery!
Hi Rio - Thanks for the five stars. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.
Our items came weeks after I expected them and according to the website guarantees. I tried to cancel the order when it didn't arrive timely but wasn't allowed to. When the items did arrive they were of bad quality anyway. I will never order from them again. They also won't unsubscribe me from their promotional emails although I have requested that several times. That triggered this review even though my purchase was a couple of years ago.
Dear Emma - Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with our dormant plants and hope you will accept our sincerest apologies. Please reach out to us at customerservice@tennesseewholesalenursery.com or by calling our company at 877-958-8471 with your contact details so that we can make things right for you.
I had just purchased my house and i didn't have any landscaping at all. After finding this company I could not be happier. I bought a bare root variety pack and I was so excited to see them bloom. I will be purchasing more as soon as I know what I want!
Thanks Mickey! Your words lifted our spirits today. It means so much to us when our customers appreciate the hard work that goes into making each day at Tennessee Wholesale Nursery memorable.
Ordered grass plants. Charged card same day. Grass plants not in stock. Wouldn't answer email to cancel. Called and got third-party agent. Would not cancel order. Shipped grass 14 days after I cancelled. Received dead plants. Will never use again.
Hi Mark, please accept our apologies for having a poor experience with our company. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly at customerservice@tennesseewholesalenursery.com with your feedback, questions, or concerns.
Ordered 100 Va Blue Bells. Did not arrive on requested date. I planted the dormant roots. About 50% of the plants did not come up this year. Asked for replacement plants and was told I should have checked the plants for viability upon receipt. When you plant dormant roots of a ephemeral plant, have to wait till the next spring for foliage to appear, then you see what is viable. I sent a photo of the plants to show the growing conditions were correct. Never buy from this company. I waited a year to find out plants were of poor quality.
Dear Susan - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
Ordered 10 eastern cedar trees in Oct 2015. Took 4 weeks for 5 to arrive and all dried out for lack of moisture on the bare roots and dead as door nails. Took pictures and they reshipped 10 as ordered. Again weeks later my local post office asked me to come to the post office and look at the broken boxes and displaying 10 totally dead dried out trees and brittle bare roots. Refused delivery and contacted them. Here we are in Spring 2017 and my order is still showing "awaiting fulfillment". Total waste of $108. Stay far, far away from this online nursery. You will regret dealing with this company.
Hi Peter, we do apologize for the bad experience you had with us and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.
The ordering experience was easy and quick. The plants arriv ed as promised. All ferns that I ordered were planted in my existing fern bed in the proper soil and light conditions. I will wait to pass final judgment until the purchased items grow and hopefully thrive. Each fern looked reasonably healthy, so I am hoping for the best.
Answer: The buy one get one offer they ran. It was a Hugh mistake. I regret wasting my money!
Answer: I can never get a response from anyone. If I call the number with my issue they tell me I have to email them.
Answer: Call the customer service number listed on the site Mon-Fri 8:00-4:00 CST
TN Nursery has a rating of 3.1 stars from 507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices and timely manner. TN Nursery ranks 2nd among Trees sites.
Hi Phoebe, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to improve our products and service? Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.