Tuckernuck

I returned some of my order on 8/22 it has been sitting at ups since 8/26 as en route for delivery. I have contacted customer service and received a non responsive robot reply. I responded to it on Monday 8/29 haven't had a response. In comparison I had a return to Bloomingdale's the same day and have already received a credit for the return. As an online retailer with no brick and mortar store in Florida you would think your return system would be top notch. Sadly it isn't. Like your products but poor customer service makes me not want to purchase here.

For the second time I was not able to Start a Return on the web site due to software problems. The customer Service phone number answers by saying that they cannot get to your call and gives you an email address for your concern. The site has no problem when you are ordering but to process returns, which are part of shopping unknown fit and styles, is impossible. BTW I also tried the chat but it also told me to call or email. Very frustrating.

Always nice quality but I still Stand firm on how I feel About the prices. I would buy so much more if the price is for just a tiny bit lower. I wish companies would take the time to do the math and figure out how hard it is for a single woman who still wants to dress fashionably to afford clothes. A lady grossing 60,000 a year (which is the above minimum in my state) has a really hard time spending $150+ on one piece of clothing. Please consider this.

Sent the item back over a week and 4 days ago by usps & have heard nothing. Not even an email of receiving it. Communication is lacking in this area. I only have 30 days to return & hope this isn't a scam to keep my money.

The dress is super cute, but it's enormous (size XS). I'm 5'1 and 4 months pregnant and still swimming in it. Also, just a heads up - they don't include return label in the package and you only have 30 days to return.

When completing checkout I logged into my account and had items added to my cart. Therefore, instead of the 4-5 items I wanted, I am being sent 17. I asked customer service to adjust this within minutes and there is nothing they can do. I don't mind receiving all 17 but it seems inefficient from a shipping/returns perspective to not be able to adjust this order well before it ships and within 15 minutes of completion. I know 12 items are immediately going back to you because of the duplicates.

I was excited to receive my shirts as I've been admiring them online for months. When I received, they were too big and boxy and not flattering at all. Maybe I ordered the wrong size but I it's too much work to return and get a new size in case I don't like it smaller either.

I purchased this jacket recently and wished other colors were available because I'd have a million of these in my closet! The fit, the softness and especially the warmth of this pullover, I have not been able to take it off! I've had others like this from other "sports" venues, but this is overall the best pullover I have ever gotten. Do not hesitate, if they are still in stock, you will not be disappointed. I bought a small and it falls at my hips (not a long pullover), which I like the shorter ones. Perfect!