Too Faced

I ordered from their website in late November, and received an empty box after two weeks. I spent 5 days trying to reach customer support before I finally got through to them. I was very upset at this point but the next day they shipped a replacement package, so I was relieved by that. Unfortunately for me, the package arrived and I immediately noticed that it was once again far to light weight to actually contain my order. I even took a video of me opening it and sure enough, another empty package. I immediately reached out to customer support for the second time, and the response was completely unintelligible. Something like: "We're sorry you received your refund." As of writing I have not received a refund or the item I payed for.

My favourite palettes are of this brand and want to stress the attention specifically on one named Eyeshadow Too Faced Chocolate Gold - which has amazing pigmentation, luxurious scent, an expensive palette of shades! This palette is a must-have for every eyeshadow lover!) Make-up turns to be fantastic with only one palette. Want to try more, heard it was released once more.

I have heard a lot of good opinion about Too Faced and their cosmetics. So I finally decided to try it out myself! Must admit, the variety of products was stunning but the thing I wanted most was the Better Than Sex Mascara. You have to believe the reviews online - its amazing! Plus, the shipping was so fast!
I got the mini package and its great for holidays and travel. Highly recommend.

Make up lover since a pre teen. I'm much older now, but still enjoy many products. BTS Mascara did not work for me. At the end of a sweltering day, I looked like a raccoon. Also wore on vow renewal day and noticed very clumpy. Just constructive feedback. Will continue to try other products.

At first I didn't want to purchase because, well, it's expensive. But man, it was worth it. The colors are beautiful and VERY pigmented. I am naturally pale, cool toned with blonde hair and pretty much every color on this palate looks wonderful against my skin.

Too Faced has a great piece of cosmetics. I got Lip Injection Liquid Lipstick, which is amazing and has a demi-matte cream formula that gives you full coverage. It lasts a long time. The customer support is outstanding. I'm probably going to get some more.

I placed an order, slight delay in delivery but this was communicated to me, both items were lovely but the tops didn't fit. Requested refund again communication was great and once they had proof of postage I received a refund within a couple of days. Nil issues with them at all.

I love their foundation, mascara, concealer, lipstick and setting powder.
Some of their prouducts are hit or miss, the dewy finish foundation is oily and makes me break out (I think it's discontinued now) but their peach perfect foundation is my go-to. Their melted matte lipstick has beautiful colors but easily smears. Overall, I love their prouducts and have had mostly great experiences. I've seen people on here slamming the company over the CEO's personal stances. For context, the CEO fired their sister from the company for her anti-trans statements. I'm all for holding people accountable for their words so they can take more of my money. Prouducts are rather pricey, but they are quality and the company seems to really care about finding what works and maintaining their standard.

I love their products, but they have made it quite difficult for people to buy outside the US. UU. The US site does not accept international cards and if you want to buy in the United Kingdom, you must pay more than $ 30 in delivery, plus taxes in addition to the original price, which is just a big detour. He did not have a similar experience with any other store and if his products were not cruelty free, which is essential for me, the lost abandoned completely for other brands.

Too faced is best in makeup industry. Ignore the their high prices because they never compromise on quality. Making you feel so great after using their products. Being a beauty lover, must give Too Faced a try!

Tried ordering the mascara twice amd twice it got cancelled! So mad and the company doesn't want to keep their customers happy at all! They just want ur money. So disappointed and frustrated with the way things were handled. I was told that I would have one shipped to me at no cost suing how I paid for shipping twice!

I purchased mascara online from Too Faced Cosmetics and when it arrived it was dried out. I returned the items using the shipping label provided by the company. I have never received a refund for the items. I have called customer service 3 times asking to speak with a supervisor and they refuse to transfer me.

Buying products from Sephora, no problem. But steer clear of their website. They will give you shade recommendations based on other products, but they don't match. I decided to pop into Sephora less than an hour after placing an order to check the shade match, and it was soooo bad. I tried to update my order or change it (less than an hour later) and they only give you 30 minutes to make changes and customer service wouldn't help. So when I received it in the mail, I immediately initiated a return through the chat. That took an HOUR. They received my return 11 days ago and I'm still waiting for my refund. I won't purchase through the website ever again.

I have been using Too Faced makeup products for over 3 years. I am obsessed with the quality of the product and the scents. My favorite thing about Too Faced is that it feels like they really take into account how their customer wants to feel and that's why I think this brand is so successful.

- Shahwar Khan

Not only is their customer service the absolute worst, but the products aren't so great either. The eyeshadow has no payoff or staying power, the lipstick is overpriced and runny and most everything else is for teenagers. The only good thing I can say is the packaging is cute. And the scents are nice but they don't react well to my eyes. Also their so called "sales" aren't really sales, they are just getting rid of stuff nobody wants. And still charging a fortune for it. It should be sold at Walmart or Target.

Absolutely horrible experience with this company. I waited over two weeks for my items to be delivered and now they shorted me on an item and said they refunded me when they didn't. I am beyond upset and the lady that I spoke with would not do anything to rectify this experience. They have lost my business forever. You would think they would honor a long time customer like myself! Also not truly cruelty free since they were acquired my Estée Lauder! Seriously horrible service and experience.

I ordered a birthday gift from too Faced's website. I thought it was a great deal and was super excited to receive it. I ended up receiving an empty box in the mail. The item i ordered went out of stock after i ordered it so they decided to send me an empty box. I called about this and the woman was extremely unhelpful. They offered me a refund for the item but didn't want to refund me shipping. They also never sent me an email saying the item was out of stock and id be getting a refund for it, or to cancel my order entirely since it was the one item in my order. They just sent me an empty box, tried to avoid refunding me my shipping, and i still haven't gotten a refund at all so if possible ill update this review when i do. I won't be ordering from them again, I recommend their makeup but order from Ulta or Sephora instead of their website. Better costumer service with those companies.

I placed my very first order during the Black Friday sale from too faced website and paid fee for international shipping. About 3 weeks later all I received is a empty box with a concealor sample in it. I contacted toofaced customer services and every time they provided me different answers. First they claimed that I will receive rest of my item within 2days, then there is nothing. After that they told me they will reship it again,,, many days has passed still nothing. At the end after many calls and emails ( almost a month later) they decided to issue me a refund... they do not care about how much time they had wasted, no consideration towards their customers.
Do not order it from the website! Unless you want to waste your time and deal with their unprofessional services. The fact that they shipped a empty box tells all.

I ordered Better than sex mascara/eyeliner duo. I understand that it took a long time to deliver do to the crisis. However when I received the products, my mascara was dry. I had to add water to it, and still doesn't do it. The eyeliner was fantastic. I have emailed and tried to get through to them but they do not respond!

I have bought several things, I am a beauty junkie and I like to try new companies, this company advertises that their products have antioxidants like the eye shadows, the way they advertise all of them have them, not true, I bought the last palette they came out with called the power of make up, I could not return it fast enough! Of course the shipping was on me, very expensive! The quality in this palette is worse than drug store, I worked in Cosmetics for many years so I am used to YSL, Chanel, Guerlain etc. this is cheap and no chocolate, which is what made them famous, be careful, theyreally are too face.

I placed an order on 4-28 and it is now 5-12 and I have yet to receive my product however I did receive two emails wanting to know how satisfied I was with my order in my product I have contacted the company three times and have received one email stating that someone would contact me shortly, which nobody did. I received another email stating that I would receive an email once my item was shipped. I am still waiting on that email and my product. I have ordered from two other separate companies and have received both orders. I will not order from this company again I do however like their product line and will continue to order it from some other vendor.

I ordered a pallet from them and every time that they sent the pallet they sent and make up bag instead I've called it called I have three new make up bags no pallet they said the bin numbers matched up but they did not I've gotten three bags no pallet still charge for the pallet pretty irritating

You wont find anything like this in your local jewelry stores. Thank you for creating beauty. I am a dedicated customer.