• Too Faced

Too Faced

Is this your business?
Write a Review

Overview

Too Faced has a rating of 3.0 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Too Faced most frequently mention customer service problems. Too Faced ranks 8th among Cruelty-Free sites.

  • Service
    25
  • Value
    26
  • Shipping
    24
  • Returns
    21
  • Quality
    26
  • Full refund
  • Free shipping
  • Yes
  • Price
  • $ $ $
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
3
6
See all photos
How would you rate Too Faced?
Top Positive Review

“Good palettes for great make up”

Kirsten G.
7/19/21

My favourite palettes are of this brand and want to stress the attention specifically on one named Eyeshadow Too Faced Chocolate Gold - which has amazing pigmentation, luxurious scent, an expensive palette of shades! This palette is a must-have for every eyeshadow lover!) Make-up turns to be fantastic with only one palette. Want to try more, heard it was released once more.

Top Critical Review

“Service is the worst”

Jeremy T.
4/19/24

Their items aren't all that fantastic, but their customer service is the worst. The lipstick is pricey and watery, the eyeshadow has no staying power or payoff, and the majority of the other products are marketed towards teenagers. I can only say that the package is adorable. Also, although the smells are pleasant, my eyes don't react well to them.

Reviews (132)

Rating

Timeframe

Other

Reviews that mention popular keywords

way foundation (3)
Thumbnail of user zenol
2 reviews
10 helpful votes
  • Send Message
August 22nd, 2020

I own all of the diamond fire too faced highlighters! My favorite shade out of the 3 is the diamond fire. It has such a beautiful shine and I am a sucker for cute packaging! I love how the box looks like a ring box!

Thumbnail of user ilyaz3
1 review
1 helpful vote
  • Send Message
May 6th, 2019

My friends praise face cream, you need to try and order! Facial care is an integral part of life! I think I will have a great opinion about this product!

Thumbnail of user nicop7
61 reviews
129 helpful votes
  • Send Message
April 11th, 2019

Too Faced has very pigmented palettes and their Hangover setting spray is excellent. I would recommend them to anyone who's serious about their makeup.

Tip for consumers:
They're expensive!

Value
Quality
Thumbnail of user tatumc
1 review
1 helpful vote
  • Send Message
September 2nd, 2019

This is such a cool product. It's so pretty and without drying out my lips which i love.
Its thick but leaves your skin so smooth, foundation just melts into it. Absolute favorite

Thumbnail of user rebeccal783
1 review
3 helpful votes
  • Send Message
May 10th, 2021

Hold my money for over a month. Worst customer service. Don't deal with them.
Someone named Jeffery supervisor was telling me that the agent don't know what they are doing! Unbelievable

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user josec286
1 review
0 helpful votes
  • Send Message
October 31st, 2018

All products are of very high quality. I am very grateful to you for your work. After using your cosmetics, my skin has become much better and the hair stops falling.

Thumbnail of user tb440
1 review
2 helpful votes
  • Send Message
December 7th, 2022

Promise to refund, no response to emails, call backs. Stay away, they are a bunch of crooks. Should not be in business at all.you hear of scam sites, well this is a big one

Thumbnail of user lauraw304
2 reviews
2 helpful votes
  • Send Message
July 23rd, 2022

Love the brand Two Faced! Especially the mascara! OMG it's fantastic. Great long lasting wear, with product lines directed towards the different skin types perfectly!

Products used:
The mascara is my favorite go to for this brand, but the eyeshadow palettes are fantastic too!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyl360
3 reviews
1 helpful vote
  • Send Message
April 28th, 2019

I've had the wonderful opportunity of buying some amazing makeup products from Too Faced and I'm in love with the service and the quality. The delivery was quick, which made me even more happy! :D

Thumbnail of user shannond205
1 review
1 helpful vote
  • Send Message
July 24th, 2020

I got a sample of the Damn Girl Mascara and loved it.
I purchased a full size and was so excited
I got my package in the mail and when I open the tube of mascara it was ALLLLL clumps, the brush looked nothing like the sample and looks smooshed. I tried to apply it and it was awful. I'm upset

Thumbnail of user calllap
2 reviews
1 helpful vote
  • Send Message
June 21st, 2019

This is such a cool product. It's so pretty and without drying out my lips which i love. I'm not much for liquid lips because they dry me out but I love this and am def going to pick up more colors.

Thumbnail of user shinyo
2 reviews
0 helpful votes
  • Send Message
December 18th, 2021

If you want to buy an eyeshadow palette, but do not know which one to buy, because there is such one which is quite difficult to work with such as Huda Beauty and Anastasia (both of them I like too, but they are more for a professional makeup artist), but all palettes by Too Faced are quite easy in use even for the beginners. Very pigmented, lovely shadows, a lot of colors and moreover a lot of different types of palettes which can be good as for blonde girls and for brunettes,
My favourites are Chocolate Bar, Pretty Rich, the Natural Nudes and of course natural matter.

Thumbnail of user jennifery60
94 reviews
135 helpful votes
  • Send Message
August 20th, 2018

Good overall, a bit on the expensive side, but I fairly like their brand. Although many people that have collabed with them have stopped, due to reported low quality and other issues

Thumbnail of user hadleyc2
3 reviews
0 helpful votes
  • Send Message
June 3rd, 2019

I have used Too faced products for nearly a year now. All are top in quality and fabulous in results. This is obviously a top class Brand. No complains

Thumbnail of user sarahc1322
3 reviews
3 helpful votes
  • Send Message
July 22nd, 2021

I'm a gigantic fan of this brand and their online store. I absolutely love that the site has a live chat feature and that every time I've needed a question answered or assistance with a product that I was purchasing the customer support team is just the niecest and most helpful people you can encounter and will empress the socks off of you... lol... I know Too Faced is a bit on the pricey side of things HOWEVER their products are extremely high quality and have beautiful and impressive results your likely to fall head over heels IN LOVE and never go back to your drugstore bargain brands again. Too Faced also holds the record for the number one mascara for miles to come, with a sassy name you'll never forget..."better than sex" mascara and it's hands down my absolute favorite. If you're a new customer making your first purchase you'll enjoy the discount wheel offering you a first time buyer discount on your purchase. All in all... Too Faced has quality products and QUALITY customer service you can take to the bank.

Tip for consumers:
Don't let the high prices drive you away...you won't find a higher performance cosmetic anywhere else.

Products used:
Too Faced "Born this Way" foundation in shade pearl, "Born this Way" ethereal setting power in shade translucent, and "Better than Sex" mascara (full size).

Thumbnail of user charmink
1 review
3 helpful votes
  • Send Message
June 29th, 2021

I am a Cancer Patient I Fly to Chicago every three weeks for Chemotherapy I packed my Two Faced Foundation (Chestnut) this Exploded in my suitcase. When I tried to get help from the store in Winston Salem North Carolina where I purchased it I was told it's nothing that they could do, next I called customer service and customer service gave me the run around also with a bunch of question that didn't make any sense after learning this from this company I will never use this product again in life bad customer service. All I wanted was my makeup replaced. The sad part about it this is a good product.
Charmin Krider ‍

Tip for consumers:
Don’t Buy

Products used:
Exploded in suitcase under the plane

Service
Value
Shipping
Returns
Quality
Thumbnail of user bukolaa
5 reviews
6 helpful votes
  • Send Message
July 23rd, 2019

Lovely product, it blends with your skin, beautifying it through out the day. Even after several hours of applying it on your face, it will seem like you just did. I absolutely love this product

Thumbnail of user jazp
4 reviews
1 helpful vote
  • Send Message
January 29th, 2019

I love too faced products. I would for sure give this a 5 star rating but it is quite expensive. That said, i think it's worth it cos it's really good quality. I particular love the mascara.

Thumbnail of user caroll449
1 review
1 helpful vote
  • Send Message
February 10th, 2020

So, perhaps I should calm down before writing this response about Too Faced... but while I'm thinking of this company, I will get to the points I want to disclose to others. Issues: Born This Way Foundation (Pearl) & free gift samples for $50+ orders. 1st: shipping was fast and free, 2nd: customer service was lip-service until I spoke with a supervisor, 3rd: supervisor, when encouraged to give me some tips to try to make the foundation even somewhat successful on my skin, was kind but nothing helped, 4th my skin has never looked worse than after using Born This Way (yuck. Using product created.the walking dead. Or. Have I suddenly turned 100 in minutes after lightly applying product?... creepy, craggy, dry & flaky, pores the size of craters (I saw so many pores I'd never noticed before), and I had that made up look seen only in an open casket. 5th: Oh, and after spending $70+ online, no simple little free samples came with my order (which could have generated another purchase & more revenue for Too Faced) and 6th: Despite buying through the website, no help with return shipping was extended. Free Returns? Ha! Really? The product is potentially poor quality... please send me a mailer so your offices can make a gesture of customer satisfaction... unless you have a store which will accept returns. Not happy! And, I so wanted to share great results with all my girlfriends, but that Is a far gone conclusion. I would even welcome an offer to assist me with my dry skin results after using Born This Way by suggesting a more appropriate product formulation. That didn't happen either.

Thumbnail of user hileyp
44 reviews
190 helpful votes
  • Send Message
March 14th, 2020

The quality is great on par with the assortment. I'd love to buy their products on a regular basis but it turns complicated to do it if you don't live in the US.

Thumbnail of user bessieb31
3 reviews
25 helpful votes
  • Send Message
December 5th, 2019

I just wish they could have more brands so we have more choices because their prices are already very good. Also more offers and discounts.:)

All in all this site is very good. Keep it up!

Thumbnail of user valerier143
3 reviews
16 helpful votes
  • Send Message
November 20th, 2019

What can I say, just that toofaced is absolutely amazing. The makeup is so affordable. The eyeshadows are pigmented and the smell of the product is delicious. Overall I would give them 5 stars.

Thumbnail of user myraw48
8 reviews
11 helpful votes
  • Send Message
January 23rd, 2021

I purchased some cosmetics products and it is excellent. Quality is superb. Worth the money. Happy customer. Service is fast and helpful. Delivery is early once ordered.

Thumbnail of user zolekan
5 reviews
10 helpful votes
  • Send Message
September 5th, 2019

It feels great on my skin, it is not too heavy and it looks natural. Also not too complicated to use, great for people who don't have much time to spend in the mirror. It blends in nicely

Thumbnail of user darleneo82
1 review
0 helpful votes
  • Send Message
February 6th, 2023

Not good. The wand is clunky and hard to use and the mascara bleeds and smudges horribly. Thankfully I bought the travel size. Won't purchase it again and don't recommend it.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Too Faced is a serious makeup brand that knows how to have fun. We show you how to create different looks with our cosmetics, inspiring confidence to experiment and encourage you to own your pretty. Too Faced

Business Attributes

  • Full refund
  • Free shipping
  • Moderate
  • Yes

How do I know I can trust these reviews about Too Faced?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Too Faced?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business