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I received my ordered shipment in few days and the staff support was really good throughout the process. I would also like to recommend Toolorbit for their competitive prices. One can easily give them 4 out of 5 stars.
I ordered $75.00 specialized wood chisel through Amazon who uses Tool Orbit As a third party supplier. I got an email notice that my package had arrived from Amazon. Instead of shipping my chisel, Tool Orbit stuffed 2 carpenters pencils inside. Initially, I wanted to give them the benefit of doubt, mistakes happen, but after unsuccessful attempts at contacting customer service, and reading some very unflattering reviews by other customers, I can only assume it was intentional. Sending the package back and will keep you updated on any positive or negative results.
Although my order was placed on August 29, it did not ship until September 10. I wasn't informed ahead of time that it was going to take this long to ship. I had even emailed customer support to inquire my order status and didn't hear anything back. Only after my email did I get a shipping notification. It was like they had forgotten about my order until I emailed them about it. My package arrived today, September 15. It's the correct product, which is a plus, but the shipping time and communication could have been a lot better.
I have been waiting for over two months for only one single item and i still have not receive it, try to connect customer service over two weeks but no one ever answers the phone, always voicemail, never respond.
Ordered parts listed on the website only to get the correct part number but the description on the invoice and on the web were not what the part actually was.
It only took 3 weeks to get and I can't get a response to get it returned
I purchased a drill press vice from ToolOrbit online. 2 weeks after ordering the item I called the company because it hadn't arrived yet. They didn't have stock of the item and were waiting on a delivery from the manufacturer. This was not made clear when i purchased the item.
When the item arrived the postman required extra payment to cover unpaid postage.
I paid ToolOrbit $11.41 for shipping.
They paid USPS $6.83.
When the item arrived I had to pay USPS an extra S8.28.
I emailed ToolOrbit twice regarding this issue. I said I was fine paying the total cost of shipping, but I felt I was owed the difference between the 11.41 I paid and the 6.83 they applied.
I received no response from ToolOrbit. I will never do business with them again.
Tip for consumers:
I wouldn't recomend you give them your business.
Didnt have the tool in stock I ordered and couldnt tell me when it would be in stock. Cancelled order now waiting own refund to show up. They couldnt even tell me when the refund would show up. Shady bunch of people.
I made my order on August 10th and my tool was not shipped until September 10th! No notification about it shipping late, I even paid extra for 2 day shipping! If I had known this tool would not arrive until after my job was completed I wouldn't have ordered it or would have cancelled my order! I am very unsatisfied and disappointed!
The person who took my order was super nice but the package never arrived. I've sent three requests for a tracking number and have gotten no response.
Pricing competitive but I have been waiting almost 3 months for a cordless circular that I could have bought at most local hardware stores. Ridiculous! Double thumbs down Will never use them again
HOW LONG WILL IT TAKE MY SHIPMENT TO GET HERE! Every time I order directly from ToolOrbit it takes too long to deliver. On this particular order the parts were damaged. I sent an email with pictures and didn't get any response! Not even a sorry! I placed an order thru Amazon and Amazon ordered it thru ToolOrbit! That made me worry, "oh no! I'm not going to get my order for a few months and I need it right away!" But it was delivered in a timely matter. Why is it when I order thru Amazon it delivers it alot faster? Not sure if I will ever order thru ToolOrbit again.
I bought on 7/25/2015 through the order number ******* a Delta 50-740 2 Micron Canister Filter.
I have received a damaged product and on 08/03/15 I sent to ToolOrbit an email with a claim and also another email with photos of hit and dented canister.
On August 6th, I sent another email complaining about the lack of response. On August 13th, another email the customer services address email with the same claim over the previous claim made to sales email address...
On August 14th, I have received an email from an unknown customer service representative with apologies regarding delay in answering me... very good! First signs of life on ToolOrbit in long time...!
I resent the email with photos of damage of canister... and I have never received an answer yet.
I'm absolutely frustrated to write emails to claim for a broken product, I have never received a compensation, a sincerely apology, or an explanation about the issue. I also note that the product I bought is no longer manufactured by Delta and the price of you are so good compared with other shops, but you have not given to me for free.
On the other hand, the shipping and delivery were correct.
Fast shipping. My son hasn't use the tool yet but it looks like it is durable and made out of quality material.
These guys are great, had the sandpaper I needed for my (old) random-orbit sander, great price, super fast delivery.
Easy website to navigate, excellent prices and very quick delivery? I am a very satisfied repeat customer.
The order was for a replacement 6" OEM random orbit sanding pad. It arrived quickly and at a fair price. Quite satisfied with quality and price.
ToolOrbit has the best shopping experience online. ToolOrbit offers anything you can almost imagine.
These guys had the mini masonry saw I was looking for. It's pretty surprising that other online stores don't have it. Order arrived in time.
Tip for consumers:
Huge variety. I don't think there is a tool you won't find on this site.
Order a tool that showed in stock to find out not in stock and discontinued
The ordering process was easy. It took almost 2 weeks to get our order.
Fantastic prices and I also got a free item with my purchase! Toolorbit is dope!
Gain trust and grow your business with customer reviews.
ToolOrbit.com offers a wide range of branded power tools, cordless tools, air tools, woodworking tools, hand tools & accessories and shop machinery with exclusive sale and rebate offers along with a lot of seasonal promotions. FREE shipment on bulk ord...
