Tortoisetown

I ordered a turtle from them; 30$ dollars plus the 40$ to ship. The turtle comes in when it's supposed to. I'm super happy. I open the box and the turtle is dead. I contact Tortoisetown and they are really apologetic and request pictures. I comply. They offer to send a replacement but I'll have to pay the 40$ shipping again. I explain that it was dead when I got it and that I'd paid 70$ for a dead turtle. Nope. It doesn't matter. I'll have to pay an additional 40$ to replace the dead one they sent. After multiple emails, they offer to take 10% off. So I was left with the option of paying 40$ and just hoping the next one was alive (or I'd have to pay 40$ per turtle until one ends up alive) or just go to a different breeder. I took the second option. I wouldn't recommend them to anyone

First off, first time turtle/tortoise purchase for my son's golden birthday. I ordered a Sulcata baby hatchling on their site it said the tortoise would be 6 weeks and 2.25 inches. I got a 3.5 month old Sulcata Tortoise 4.5 inches. But, I emailed them before receiving tortoise to check status and they reaffirmed the 6 week age. I just think it's very unprofessional to do this at who's expense? Then I message them with pictures only to be told hatchling and well off are between 6wks and 3.5 months. The other 3.5 - 6months buyer beware. Bad business practice. Maybe post real time stock and notify people if that option isn't. We got a great personality tortoise but, the debating like I'm asking for something extra? No. I'm disappointed for my son he missed that experience of growth. And on their site only reviews from 2018! I can see why maybe better business bureau should explain to them when someone is willing to spend over $1,000 in a year don't do this type of business.

The little booger arrived faster than I expected. The label for the package was created at 11:57pm 12/21 and it arrived by 10am 12/22. I even had several questions and requests, left a note in delivery instructions and was even able to get a response on both Facebook Messenger and over the phone in regards to my questions and my request for shipping were met! We got a "Caramel Leopard Tortoise" and absolutely love it! Once it took its first warm soak it was on the move like it had the zoomies! We got this as a Christmas gift for our eldest and can't wait to see the expression on his face. He has been asking for a tortoise for almost a year now. All our future reptile needs will be fulfilled through TortoiseTown! Thank you!

I placed the order Sunday, was supposed to get it Tuesday, it's Wednesday and there's still no tortoise.

Where's my tortoise at? The shipping number you messaged me doesn't even lead to anything