Tory Burch LLC

Love this site! There are always sales going on (usually around holiday weekends) but either way it's really user-friendly, and make sure you sign up for their newsletter, I got a discount code when I did!

I've always loved this brand, and very surprised that their customer service is so bad. I purchased an item online, and it was damaged. Send an email within 48 hrs of receiving my item with photo and receipt. Emailed 3 times and called twice. No response! Don't want any funds back, just an exchange, or even an explanation. I was expecting a lot more from Tory Burch.

They have a really good design that is the fact, but the quality control & material is super low. Really disappointed with the customer services also, they not really helping if we got troubles with everything. They just gonna ask us to return. Don't forget that they only have 30days return policy, with no guarantee. They don't stand behind their products. Just be careful before you pick the items. Make sure the item is in your quality measure! Because in my experiences buying 15 products, the items that I would to keep had a problems either with the quality control or material. Check it carefully in detail before you buy.
We'll I had 8 from 15 items. Even Coach that is cheaper price have a better quality than Tory, at least they have 1 year guarantee for all their products, and cleaning/service if we need ones.

Shoes are expensive $200. Plus and so uncomfortable, no support of any kind. Tory Burch shoes have destroyed my feet. I have Tory flats, wedges, boots flip flops Etc. In all colors... I should have known each time I wore the TB shoes my feet suffer with blisters and arch aches. At the TB store the sales people said our flats fit better a size bigger... The purses after a few months the snap broke off. I paid 299.00 for that side sling. I can go on and on. I received a sweater that I ordered paid 250.00 for it and I never noticed the hole in the back of my arm pit. I had a stranger at a party tell me. I have spent thousands on crap quality and not to mention the ortho apts and cortisone shots on my feet and lower back because of The Tory Burch shoes... I was wondering if anyone ever filled a consumer law suit against TB for her horrible shoes. I am not spending another penny on her poor cheap quality..

I WISH I saw this site before throwing my money away by shopping online at toryburch.com

I ordered two dresses one of which was available in only one size (I sized up) so the stock was clearly running low. I paid for expedited shipping and over the course of three weeks I have had emails to this effect thanks for shopping with us your order is on the way to sorry for the inconvenience but were really busy at the moment to your order is not in stock but dont worry you wont be charged. Needless to say I never received my order, one dress seems to be on the way, the bother one I have been charged for but is not in stock! I guess I now have weeks of waiting for my refund if any of the other reviews are anything to go by! I am outraged by how pathetic, slow and mistake ridden this process has been - I think Ill stick to major department stores and just about any other brand that takes their customer service seriously from now on!

Don't order online and expect to receive your items. When it hadn't shipped for 2 weeks I reached out to inquire about my order.
First I was informed the address must be wrong. Then she realized the address was fine but the bag was sold out. I received no notifications from them. Sadly, I have to scramble to find something else for my daughter's birthday. Very disappointing. I'd expected more from this company.

I bought two of these rings as a birthday gift for my daughter... the all of the "T"s fell off the first time she wore them. I emailed asking for a refund, and only received an automated response saying they would email within 7 days. After two weeks and no word, I tried calling customer service. After waiting on-hold for two hours, no one answered the call. Terrible product, even worse customer service.

Placed an online order to Canada, which they said they ship to. A month later, and countless useless interactions with customer service later, someone finally informs me the package isn't going to be delivered because I forgot to put the country, only the province and city and that it was basically my fault. That's impossible when country is a required field when checking out and I can clearly see the country on my order confirmation. Instead of printing a proper shipping label, they assured me the package was on the way, provided two different tracking numbers, and on top of all this I never received an email confirmation or an email tracking. I had to contact customer service a total of five times and was horrible disappointed each time. Avoid shopping online from TB.

I needed my bag repaired and they have kept my bag since March 23. I keep calling asking for status and they say they will call me back but never do.
I am never buying anything again from Tory Burch.
The staff at Short Hills Mall in NJ is just horrendous.

I ordered a Tory Burch McGraw tote which I loved. Less than a year later, they handles are falling apart and the stitching is coming undone. I contacted customer service and they said there was nothing they could do. I responded that my non-designer, cheaper handbags were better quality than this bag and how disappointed I was. Then they offered me a $50 credit if I send my bag back to them. Really?! I think I'll keep my bag for that. After I responded back that I would keep my bag for the measly $50, they said they would send me a credit and I could keep the bag. Never will buy Tory Burch bag again. My Coach bags held up much better.

My mother shipped me a gift from Tory Burch in Atlanta. I had to exchange sizes and went in to the store at King of Prussia. I normally do not shop at Tory Burch since it is way out of my price range. The sales associate at this store was very nice and helped me find the correct sizes for my two items. Because there was a new sale, I also had credit and was able to buy a pair of flip flips for my teenage daughter who was with me. She was very excited. The items were beautifully packaged and the whole experience was wonderful, due in great part to the customer service.

Attempted to buy a McGraw Top-Zip Cross-Body bag for my wife as a mother's day gift and instead ended up with nothing to give her as they went ahead and placed a hold on my bank account for the 263 but purchase actually did not go through. Went ahead and placed a call to customer service and was told that funds will refund in 3 banking days.

Oh Tory Burch you just made Mother's day a big let-down and disappointment for my family. Thank you and may you have the same.

Received a Tory Burch bag for my Birthday 12/2020- have used this bag for maybe 4-5 months tops. I loved this bag, today the stitching came undone and the strap came off. I contacted customer service and they advised me that this is normal wear and tear and nothing they can do. The bag was $300- how is that normal wear and tear? I never have any issues with any Coach or MK bags, so they will receive my money from now on.

Will I order a sandals Miller cloud 202 on a Wednesday and got delivery on a Friday. But they said 5 to 7 days for delivery. Fed ex just drop the box package like 5 feet away from door. I was at work and when I got there on Friday at 6pm it was gone. I call Tory and they were rude to me and said it was not there problem anymore. And also call fedex same answer. WOW! Please don't buy nothing from them cause they just want the money from people. Bad service! I paid $214.34 my order number was *******.

I placed an order to TB for a 225.00 purse and never received my order and I called and they did a investigation and said it was delivered but I never received it and I'm furious about it and then put in there they will not replace or refund me OMG really but y'all got my 225.00 tho. Please Please do not order from them, they are scams and rip offs, I don't even

Purchase 2 pair of shoes on line. They shipped the wrong size and claimed they cant be returned or exchanged because it was a final sale. After 3 phone calls and 15 minutes waiting on the phone I was offered to purchase the items again and they will grant the sale price... are you kidding me? Never again will I purchase any items from Tory Burch. Worst customer services ever.

Ordered three bags received only two. Their response? They need to investigate and after a week? Their warehouse determined that all bags were sent. Really? Whatever happened to customer service? No refund no replacement nothing. How is this even possible? This is why Amazon is popular. This is why I will never order from Tory Burch again. I will never buy another Tory Burch product, sadly

I've been buying at Tory Burch online for years, I love the dresses in particular.

But the customer service is *dreadful*. I've had orders cancelled without notice or consent, exchanges not acknowledged, emails about orders are almost never responded to. Almost every order something basic goes wrong. You get better service spending 50 bucks at ASOS. I put in an online order recently which was cancelled without notice, and I've sent 3 emails without a response. It's dreadful for a supposed designer brand.

The "brand" is supposed to embody travel, but they treat international customers the worst, and prices vary significantly across global boutiques (don't shop there in Singapore unless you like overpaying). If you are outside the US you might as well be in Antarctica.

It's a shame because the clothes are good quality. But I've had enough, I'm taking my money elsewhere, suggest you do too.

I did not catch this wasn't a true Tory Burch outlet. Yes I know I'm stupid. But I've repeatedly requested return instructions where I'll pay for the return shipping for all items still in the original packaging and all I receive are cryptic messages stating they'll provide a partial refund. I don't want a partial refund. I want to return these goods of horrible quality and get my money back. Even following their exact request for an email…nothing! Beware!

I signed up for their emails to receive a measly 10% off my purchase. I wanted to order a tote bag and match sandals online but kept getting a message saying the rewards code could not be applied. I called customer service and the customer service rep directed me over the phone to scroll way down to the bottom of the email with the awards code and click on a exclusion link and said "do you see where it says the miller sandals and Ella totes are excluded from the 10% discount?" She had such a condescending tone I could have strangled her. So they lost a $425 sale because of they exclude items from their stupid 10% email sign-up program AND to top it off don't have the professionalism to explain the exclusion policy without talking to you as if you're a child. And the kicker is I probably would have made the purchase without the 10% until my interaction with the customer service rep. But I am moving on... adios Tory... I will spend my money elsewhere.

When I went in store to exchange item for a different size the worker was so rude to everyone in store would not change size for shoes or belt the purse was falling apart. Everything had tags and new in the box I ordered online and need to fix it for my daughters birthday in a few days. There was also another lady in store trying to change her shoes for a large size and they would not help her either. We were all up set over the treatment and returned everything. I will never shop at Tory Burch again I had spent over 1,000 in there purse, shoes, belt to be treated like we were trash.

The website is awful if you plan to do anything more than browse. I attempted to purchase 3 items and spent more than 30 minutes trying to figure out how to process the payment, which in the end never did. I kept getting a message that my address didn't match. I called the cc company to verify, and all was well. In the chat sessions all they recommended was to clear cache and browsing history, try different browsers. I tried 4. My phone, my ipad, chrome and explorer. Always got the same message. Then they just tried to argue with me that my address was not correct. I have lived in the same place for 6 years. I know my address. Guess Tori didn't really need my money after all, so I'm happy to keep it! If you need Tori that badly, try your luck somewhere else.

I placed my order at tory burch store and they told me it will take 2 days to deliver, that was Saturday and today is Wednesday and i still have not received my order. I call customer service and they tell me we cant help you with anything. My order was a gift and i am not sure what to gift to my sister now because of their bad service. I am really disappointed