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Touch of Class has a rating of 1.7 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Touch of Class most frequently mention customer service, and return shipping problems. Touch of Class ranks 971st among Home Decor sites.
Very happy with my purchase love the bedding it it looks exactly like it does in the picture fast service it came a week earlier 2 weeks earlier than what it was supposed to and I would definitely do business with this company again
We ordered a complete bed set and some decoration for our bedroom. We received the bed set and the swang and some decorations. We wait for about 2 months for the balances. They kept changing the delivery date. We got tired of waiting, so we decided to purchase something else that match the bedroom set and canceled the old order. Well, they decided to send the valances to us. They charged delivery fee, and I had to pay $27.00 more to send them back. I email them requesting the delivery fee to be waived. They did not. We received the refund for the balances only. We spent a quit bit of money from this store. It will never happen again. The worst customer service ever.
After waiting several months for a chair my wife finally received it. Not easily put together due to inferior hardware/design she had one more part to install. The last caster would not screw into the leg due to bad threads on the receiving leg. Calling the company she was told they would send her out another leg and caster which she acceptable.
Later she received an email stating they couldn't do that as their new stock was different. I objected and was told if I sent in pictures of the damage they would get back in touch. I sent two pictures. Today we received a call from RACHEL telling my wife she would have to send the chair back and they would send another chair. In other words my wife was given additional work (disassemble, repack, ship and assemble new chair when received) due to their faulty product. I said the least she could do was offer a discount for the inconvenience and was told they couldn't do that.
I told RACHEL that was not acceptable and she stated they were a small family owned company and that was their policy. Asking to speak with the owner she stated and I quote, "That's not going to happen". She said I could only communicate with the owners vis email. So much for being a small family owned company.
I stated that if I was not able to speak with an owner I would voice my dissatisfaction with a one star rating. At this point RACHEL said "that's your opinion and hung up on me"
All I can say is STAY AWAY. It's obivious RACHEL doesn't understand that you can win a battle much easier than winning a war but one has to understand that for an employee to be so callous and unhelpful it tells you something about the owners.
I REPEAT, STAY AWAY FROM TOUCH OF CLASS
Tip for consumers:
NOT CUSTOMER FRIENDLY
Products used:
VANITY CHAIR
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Touch of Class - Unique furnishings to decorate your home. Find home decor, bedspreads, comforters, area rugs and wall art in many decorating styles.
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