Tr2015247882.trustpass.alibaba Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and support, particularly in handling claims and facilitating communication. Customers frequently report frustrations with unresponsive service, lack of follow-up, and unresolved issues, leading to a perception of inefficiency and unreliability. Despite these challenges, there are indications of a well-structured platform, as some users appreciate the ease of finding products and the verification of suppliers. Overall, while the company offers a wide range of options, its customer service shortcomings detract from the overall experience, highlighting a need for improvement in responsiveness and support processes.
This summary is generated by AI, based on text from customer reviews
I needed a Toyota hilux and found a 3rd yr a/v checked exporter at official site of Alibaba.com and made inquiry thru this site.In jan 2017 I paid exporter usd7000. 00 but never got my car, I uploaded my claim 6-8 times and my claim/account was cancelled.
Chatted days with customer service. They always promised to forward my case to higher persons. I never got followup emails. They kept saying that I canceled my claim. How stupid! Why should I cancel my claim if I am still waiting for a solution/refund. Customer service is not staffed with knowledge girls.One day I got a phone call from a man asking me to cancel my claim so he could call the exporter instantly asking the Spanish police to help. I communicated thru Alibaba and I hold them responsible for the scam. Exporter is 3rd yr goldsupplier and a/v checked so I may assume it is safe to deal with him (thru Alibaba)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members