TracFone

Every month, there's some glitch somewhere that cancels my account or resets my data to zero no matter what my balance. Phone call after phone call after phone call and even then, their system doesn't update until the "new" info is "system generated." They're trying to run their data on weak processors and it shows. I'm shopping for anyone else.

I bought a Tracfone plan and have tried about 10 times to add international calling... but it seems impossible. As well everytime you click onto one of their links it says that website does not exist. They must have 12 year olds designing their site (not to dis 12 year olds)

I will never use or recommend again.
After many attempts with customers service to help or fix issue with my phone and the continue need to repeat the same thing with everyone they transfer me to with same incompetence unprofessional attitude and conduct as normal. And that this time cost me to lose a 5 figure contract. This service is ran by people who are not bright to light a LED bulb

I have never in my life experienced such poor quality customer service. The first problem I had with them was when they erased approximately $70 dollars worth of data and minutes from my account. I kept asking to speak with the manager. When I finally got her she told me there was no record of my account and that I must have been mistaken. She talked down to me told me I was wrong and hung up. More recently I signed up for auto-renew for a $5 dollar discount in the first 2 months. I only got it the first month. I've only stayed with them since the phone can't be transferred to another carrier. Avoid this company at all costs!

I purchased a year service with 1500 minutes talk and text. With 1.5gb data for $120. Great deal right? WRONG. The ad is meant to deceive you into believing you get talk text and data every month. The service is 12 months, but once you use your 1.5 gigabytes of data whether that's over one day or one year you have to buy more. I called to cancel my service, they told me sorry, this is non-refundable. Don't waste your money, this company is a scam.

The Samsung Galaxy A51 stopped working. TracFone people required we send it in. We never received a replacement, called and they said they are waiting on a shipment...over three months and still nothing.
I asked if I could get refunded for the one year service remaining on the phone and they (a manager) said, "we don't give refunds." I don't expect to hear from them ever again.

Over a period of three days and eleven calls, 8.1 hours wasted time problem solved. The CSR folks simply ignore the root of the problem. Number 11 rep said ok, wait a moment, problem fixed in mere moments. The reps read from a book of standard responses that mean NOTHING. You get what you pay for is a thought of mine. Sad!

Wasted hours on phone calls to get new phone switched over from old phone. Still not working, and now, neither phone is working!
No chat available with customer service, and several attempted phone calls to company were dropped after a few seconds. I wished, I would have read all the negative reviews on tracfone before waiting time and my nerves on trying to fix this tracfone mess!

I've been a happy TracFone customer for many years now. Until recently that is. For a few months now I've been losing Internet connection, (that has never, or rarely been an issue before). Now I have to call customer service and I cannot understand them. By the end of a half hour plus I end up yelling at a poor customer support rep who obviously have very poor troubleshooting instructions! I know the person I'm talking to is a hard working employee who is trying to support their family and I'm getting upset with them! The trouble lies with the execs who are cost cutting to the extreme.
Anyway up until Verizon took over I didn't have a problem, now I have multiple problems weekly and I end up yelling at a rep who is poorly led and I feel pretty bad about that. This is my last month with h TracFone and hopefully my new carrier service won't be as poorly managed.

4+ hours on the phone to fix the data. But the phone still self drains the data I can't use. **** Me, **** TracFone. If I can convince just 1 person not to buy TracFone before they do, I have saved them 3 years of their life. Stress over one customer service call. If you have a TracFone follow my simple steps on how to fix it. Use a hammer, smash it to little bits. There you go problem solved. Also if your reading this and work for TracFone, don't apologize really do me a favor and go **** your self. All in love, hugs and kisses, phones suck anyways.

Sister got a defective phone in the mail. Had to pay $26 to return it. She now can't get a replacement. She keeps trying to call on my phone, and to stop her calling, they disabled my phone! I just refilled minutes 3 days ago. These dirty sobs should be in jail!

The phone service is okay and seems to work as expected. However the customer support is a joke. Representatives do not read your messages in the chat, they just copy/paste pre-made sentences and do not show any interest in your issue. The pretend the info you are asking is not something they can share to evade having to answer anything. When was my bill last paid? Sorry can't share that. What's my monthly charge? Sorry can't share that. When you start to be insistent, they just drop off the conversation and leave you hanging. This is unacceptable and i have switched my two lines to another carrier.

We purchased the phone for travel + 200 minutes. Used less than 10 minutes and then they expired. When people tried to return my calls someone other than myself answered and whoever she was she was extremely rude. I thought there may have been a mistake logging minutes so I purchased a card for 400 minutes and the same thing happened. The phone is impossible to use and altogether I used less than an hour in minutes that I paid over 70.00 for. This company is a joke and some of their employees are dishonest to the core. BEWARE of this company. Something is terribly wrong with the people selling their services...

I've been with them for years and recently i had to get a new phone. After the upgrade I lost my data connection. The phone would show 4 to 5 bars but data mode showed disconnected. Customer service chat just gave me the runaround. Kept doing the same thing over and over. Don't sign up with these people. Service is poor and customer service is horrible.

For over three months I've been trying to resolve the problem that my phone can not connect to the towers (no data or text available) twelve different times I have called the customer service spending on average 2.5 hours each time and talk to up to five people each time because they escalated the case to a supposedly higher technical people.
At the end of the long wait and repeatedly turn off the phone, check the settings, reset the this and that, look for such network parameters they hang up while waiting for the last step that finally will solve the problem. Then I had to start all over again or they tell me that they will call back and when I answered they hang up. IT IS A SCAM.
You can hear on the background the chickens and dogs barking when I call.
Finally, I end up getting another service provider because I was fed up with the lack of response.

Was with tracfone 6 years and purchased unlimited card, decided to auto pay, FIrst thing they do is disconnect your services so you lose all data. When you look on comments on tracfone they always give the same lousy number, They avoid all issues, Don't go with tracfone

I was just on a call with Tracfone. A customer service rep hung up on me. Prior to that, I had waited on chat for over 30 minutes before someone connected with me. One of the worst 'customer service' experiences I've had. The phone service itself may be good; certainly the monetary cost is good. But in my small sample, customer service is horrible. (The actual phone, which I bought through Amazon, had a problem; Amazon's customer service was Excellent.)