TracFoneReviews 362

3 hours of confused customer service unable to get my phone set up on tracfone. I purchased the phone and sim from them. Now they are trying it get to the next step but will take 24 to 30 hours. Ive spent 3 hours and my wife another hour. 20 years ago they were able to do this in 5 minutes. Moving their customer service out of the country( yes it's extremely obvious) was a big mistake. Card included with phone has 2 numbers that service needs to set this up. They say they need another number but can't tell me we're to find it.

I have a goofy TracFone that renews every 365 days,...never a carry-over problem.
Have "Ported" the same Fone number to newer smart devices without issues.
Their App & website are a hit or miss crapshoot at best & their internal Code of Conduct publication is a refreshing read.

I purchased a $29 phone and intended to use it mostly one WI FI as a locater phone or to use if my other phone is on the fritz or need to phones at once. It never uses the WIFI even though that is what I set it for and I haven't left my house. I can't call because it used up all my minutes when it was supposed to be on WIFI. The customer service rep. Just keeps saying I am out of minutes even though I told her I realized that but the minutes were not supposed to be used. And that is either the fault of the phone they sold me for their service or something is wrong with the service. She insisted I needed to purchase more minutes. After going round and round I asked to speak to her supervisor. She says there is no need because she is trained to help and has used all her resources and I will just have to purchase more minutes. She never would get me to someone else.

My Name is Helena Holly from Amherst Massachusetts
I have been a TracFone customer since December 2021.I signed up for automatic refill for the second year of 2022.The fist year I didn't have any problem with service, but the second year when they refilled my phone I start to have problems with service from day one. Some time I can't make calls or receive calls, some time I can't text or received if I'm not around the Wi-Fi: I called the TracFone customer service they asked me to buy a new sim card and I did and they fixed the problems each time I called. But this time they didn't fix the problem and they left me with out service. This was august 6/2023 when I started to have this problem again. I can't make calls or received the calls. I called the TracFone customer service on Thursday August 10 and I talked with 11 staff from TracFone and each of them I had to explained everything over and over again. And each of them make me turned of the my phone remove the sim card from the phone and put back. After all none of them could return me the service. The last two staff I talked to said I did everting I supposed to do and I can't fix the problem,I will transfer you to the high technical support staff, when she transferred me they hung up the phone on me twice. Called again for the last time and I told then "if you can't provide me the service I already paid 12 month for I want to cancel the automatic refill and I want to my money back." The lady I talked to said I will transfer you to the reimbursement department because I did everything I supposed to do. When I talked to the lady from reimbursement department she said we can't reimburse you the money because it's passed 6 month. I told her I paid for 12 months of service and since you can't provide me service that is why I'm asking for my money back. She said sorry but I can't give you back the the money, and she hung up the phone on me.I stuck with having paid for the phone service, but I do not have any service with that company. I had to open an account with another phone service because I need my phone. I don't wish no one to go through what I did, that is why I write my experience with then.

Donot buy anything from this company bought a sim and recharge card was told I needed to buy smart card buy someone who barely speaks English.after being hung up on twice by two other agents with English as their second language one of them added my card to another account and the last one told me there is nothing I can do. Is this what phone service in America has come to. Zero stars this company is a thief and a joke if u want to lose ur money with no explanation then you can support them!

Talked to four different customer service people and still can't get into my account! They seem to push you over to another customer service person, and go through it over and over and no results, so she says for the system to make the new changes you have to wait 24 hours,if you still can't log in give us a callback, well it's past 24 hours and still can't log into my account! Going with another phone carrier because it's not worth the stress they give you!

QVC had a special for 2 Android phones. They are tracfones. I gave one to my grandson as a gift. The phones came with so many free minutes/texts. I called the phone number that was provided because I wanted to transfer my phone number from my old phone. I am disabled and all my doctors had my phone number so I wanted to keep it. I have called for 7 days straight and got different instructions each time with no success. I asked the last rep for a manager and was told they don't take calls from anyone. The reps name was Jomar. Every rep was foreign and difficult to understand. I will never ever recommend tracfone to anyone not even a dog. Jomar was so rude and every rep instructed me incorrectly.

I've been a happy TracFone customer for many years now. Until recently that is. For a few months now I've been losing Internet connection, (that has never, or rarely been an issue before). Now I have to call customer service and I cannot understand them. By the end of a half hour plus I end up yelling at a poor customer support rep who obviously have very poor troubleshooting instructions! I know the person I'm talking to is a hard working employee who is trying to support their family and I'm getting upset with them! The trouble lies with the execs who are cost cutting to the extreme.
Anyway up until Verizon took over I didn't have a problem, now I have multiple problems weekly and I end up yelling at a rep who is poorly led and I feel pretty bad about that. This is my last month with h TracFone and hopefully my new carrier service won't be as poorly managed.

They lie, unlimited data is BS. You have to turn off mobile data anytime your in wifi reach. Then you cannot upload anything, pic or nothing. Unlimited is BS. Never ever use thier services.

I've had an LG phone for years and auto charge to Visa that worked out great monthly for the whole year, even though it was mostly used while in Florida for 3 months and the odd day border shopping. Tracfone changed network to 5G and sent me a phone free of charge which was great and was told the same service and cost would remain. Once we left Florida in April, they stopped charging my Visa and I lost a ton of minutes. I called when I first noticed my Visa card wasn't being charged and they said I'd get my mins.back when I came back to the USA. It never happened.

When I renewed my service plan online, I noticed that they tax me at a rate of 8%. I reside in Delaware County, Pa. The tax rate is 6%. I attempted to call customer service but that was a waste of time. I then went online to chat with a rep named Marjorie, she was as rude as can be, when I informed her what happened. It may seem like a small amount to one customer, but if they do this to everyone, a Class Action lawsuit should be considered. When you checkout please check the tax amount on your purchases.

Tracfone has literally no customer service. You can chat or call, but the people you will talk to, while nice, have no clue what they are doing. You pay for service you never get; for example, I purchased a data top-off which was never applied, and all I got was runaround. Phone calls to support mysteriously cut off before anything could be resolved... They even held my phone number hostage and would not allow me to port it to a better company. 0/5 stars for CracFone.

I bought a simcard and a prepaid plan for a short trip to US. It didn't work at all, and the customer service on the phone was no help, although they recognized there was a problem with the simcard. They suggested that we had to buy a different simcard kit... It was EXACTLY the same thing that we bought!

We went to a nearby electronic shop and they recommended to buy another kit from another brand (that worked). So far so good, I've lost 20 USD from Tracfone and it seems like I will never get neither my time or my money back... Not that much in a life, but enough to write an honest review. So, if you're travelling from Canada, DO NOT buy Tracfone prepaid plan and simcard. I went with Ultra mobile and I'm very satisfied, but maybe there are other companies too.

I would give it 0 rating if I could. The tracfone never worked. I paid $20 for 30 day service which included unlimited talk & text plus 2GB data. I was never able to use the data and after spending over 10 hours with the Tracfone human robots who all insisted that I had already used the mobile data (when I hadn't) just kept telling me to buy more. I refused as I didn't understand how I lost 2GB data in one day without using it. So I was left with no mobile data for one month. Then when a second phone card was activated and recorded in my account for an additional 30 days, there was nothing. Eventually after long hours on the phone with the Tracfone human robots I got 1.95 GB data added. But then no phone or text. I was told I had already used the "unlimited talk & text" so this time I somehow used all of the "unlimited" talk & text in 2 days! They wanted me to buy more. Tracfone are a total SCAM. They take your data and the only response I ever got was to buy more as I had clearly used it! Their service is non-existent. The whole Tracfone experience has ruined my holiday in the States. I will NEVER EVER use this service again. Run as far away from this mob as you can.

The cell phones sold by Tracfone are good phones. Customer service, however, is useless. Tracfone must have a requirement that all customer service employees be incompetent. When setting up my account with Tracfone I spent hours on the phone & online; finally got service up and running, but was given a number in a completely different area code; rather than spend more days and hours trying to get a number in MY area code I simply gave up and accepted it. Today I called customer service to check on the end date of my plan, only to be informed that it ended last week. A check online showed that it has a month and a half to go.

Ordered new phone after mine was stolen. Received phone but they changed my number and charged me twice. After a month they have been unable to solve even one issue. *******089 Additional the phone agent used curse words. The chat agent cannot help because they are not allowed in your account. Tech Support doesn't know how to use chat.

I started my attempt to transfer my service from one TracFone to a new TracFone while keeping my same phone number this was to become a nine and one half hour trip to hell after listening to the usual press this press that I reached someone whose English was horrible and yet they managed so they claimed to transfer the number this first attempt took nearly 35 minutes 40 minutes I would say having what I thought was completed I used the cell phone I was able to make a phone call now I wanted to make sure that I can receive a phone call and that's where the trouble began 11 separate calls to their customer service line resulting in the same idiotic and unsuccessful attempts to fix a problem that they created namely they issued me a new phone number which I never asked for finally after 11 separate phone calls and always being told we have fixed the problem not only did they not fix it but now my phone was completely unusable and finally at 5 minutes to 10:00 at night after having started at 11:00 in the morning finally a young man figured out that there was a problem with the SIM card and he had to reprogram do I don't know what and finally after 10 hours I had my phone working the way it should have been from the beginning I will never ever buy another TracFone yes they added one year to my contract they added a thousand minutes but that didn't make up for having wasted in frustration and entire work day and then some customer service horrible stay away!

Tracfone does support for Total by Verizon. I cannot transfer my phone number to a different carrier because Tracfone cannot confirm my identity and give me a number transfer PIN. There is no Plan B.