• Trader Joe's

Trader Joe's

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Overview

Trader Joe's has a rating of 3.2 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trader Joe's most frequently mention high quality. Trader Joe's ranks 2nd among Gluten Free sites.

  • Service
    18
  • Value
    19
  • Shipping
    8
  • Returns
    8
  • Quality
    17
Positive reviews (last 12 months): 50%
Positive
3
Neutral
0
Negative
3
12
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How would you rate Trader Joe's?
Top Positive Review

“Trader Joe's”

Dee C.
3/29/24

Trader Joe's is my favorite grocery store for its unique selection, affordable prices, and friendly atmosphere. The store's emphasis on organic and gourmet products sets it apart from traditional supermarkets. I enjoy exploring their diverse offerings, from international snacks to seasonal treats. The staff are always helpful and knowledgeable, making shopping at Trader Joe's a pleasure.

Top Critical Review

“Ignorant staff violate ADA law”

Jodi P.
4/18/24

This is the second time the crew members have asked me what disability I have that I need a service dog. They violate the ADA law and were trained to ask these questions. They also told me that if my dog is emotional support, they don't allow her. She was wearing an identifying Service Dog vest. It's mortifying having people stare when having your rights violated. I would not recommend Trader Joe's to anyone with any disability or service animal. Shame on them!

Reviews (52)

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trader joe (32)
Thumbnail of user jodip191
Wisconsin
1 review
0 helpful votes
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April 18th, 2024

This is the second time the crew members have asked me what disability I have that I need a service dog. They violate the ADA law and were trained to ask these questions. They also told me that if my dog is emotional support, they don't allow her. She was wearing an identifying Service Dog vest. It's mortifying having people stare when having your rights violated. I would not recommend Trader Joe's to anyone with any disability or service animal. Shame on them!

Tip for consumers:
This is the second time the crew members have asked me what disability I have that I need a service dog. They violate the ADA law and were trained to ask these questions. They also told me that if my dog is emotional support, they don't allow her. She was wearing an identifying Service Dog vest. It's mortifying having people stare when having your rights violated. I would not recommend Trader Joe's to anyone with any disability or service animal. Shame on them!

Service
Value
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Returns
Quality
Thumbnail of user deecavalluzzispgn
Armenia
10 reviews
0 helpful votes
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March 29th, 2024

Trader Joe's is my favorite grocery store for its unique selection, affordable prices, and friendly atmosphere. The store's emphasis on organic and gourmet products sets it apart from traditional supermarkets. I enjoy exploring their diverse offerings, from international snacks to seasonal treats. The staff are always helpful and knowledgeable, making shopping at Trader Joe's a pleasure.

Thumbnail of user guillermomaripan41
Ohio
31 reviews
1 helpful vote
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March 22nd, 2024

Trader Joe's is my favorite grocery store for its unique selection of high-quality products at affordable prices. I love exploring their aisles and discovering new items, from specialty cheeses to exotic snacks. The staff is always friendly and helpful, and I appreciate the emphasis on sustainability and environmentally friendly practices. Trader Joe's has become a staple in my shopping routine

Thumbnail of user wafaa2k7
New York
1 review
1 helpful vote
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January 1st, 2024

Trader joe allows dogs in the store sniffing on food products without any questions and they are not service animals.customers who are dog owners do not care about other people its is discusting to have a dog sniff on the food you are eating.health dept should fine dog owner and stores.they should regulate the situation better.dogs and animals in general carry lots of disease that can transmit to human.

Service
Value
Shipping
Thumbnail of user stephaniew1031
Virginia
28 reviews
21 helpful votes
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July 4th, 2021

I used to get a large Chai Tea from Starbucks daily for about $8. After I retired, I had to quit enjoying this luxury item. But now, Trader Joe's has this great mix for only $10. It's a ten ounce can and it provides five large Chai Teas for $2 each (not including milk). Not only that, but the taste is heavenly. Much better than Starbucks! Again, my photos are coming out sideways, so just tilt your head sideways to view.

Thumbnail of user barbaras4211
New York
1 review
2 helpful votes
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August 15th, 2023

Some healthy choices at a relatively affordable price to be found, as long as you read the labels & shop carefully. The rest not so much. And that goes for the locations as well; most well run to accommodate the long lines & overcrowding. Their stores in NYC still succeed to make it a pleasant experience, mostly because of their exceptional employee to customer service. But do try to avoid their location in Queens, NY if you want the best of Trader Joe's. There you might find a different attitude towards their customers that seeps out from a few of their employees, to make you ask yourself why you bothered to shop there! Maybe new management?

Products used:
Food

Service
Value
Quality
Thumbnail of user rjaa
Illinois
45 reviews
109 helpful votes
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August 25th, 2012

This store is great! It has so many good products. I love the wine they offer at affordable prices. They also have yummy cheese and frozen products as well as fresh of course. :) If you've never been here check it out sometime.

Thumbnail of user lindaj1692
Florida
3 reviews
16 helpful votes
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June 13th, 2022

I have to be honest, I have a love affair with this store. I have been shopping here, in various location for about 30 years. I love practically all of their products and am always eager to try out their new items in their very amusingly written Fearless Flyer magazine. They offer great prices on many items, especially dried fruit and nuts, which can be costly at other stores. Their organic groceries are numerous and increasing all of the time. The staff is friendly and engaging and it is always a pleasure to shop here. I do try to avoid peak times, as it does get a bit cramped and crowded.

Tip for consumers:
Try to go during less crowded times. Take time to look around at all the store has to offer.

Products used:
Produce, cheeses, dairy products, dried fruit and nuts, granola, frozen entrees, flowers, etc.

Service
Value
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Quality
Thumbnail of user mplanita
Pennsylvania
1 review
1 helpful vote
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April 29th, 2023

Warning Customers Beware! I was just robbed today at Trader Joe's in Philadelphia Pa. ******* The best that the management offered was to fault me and not their security! Wow thanks for that slap in the face. Will not be returning any time soon, shame on you and your approach to customer assistance. The best part of this is how they ganged up on my husband last summer while he waited for me at the front of the store. Due to his back injury he was not able to walk through the store and was accused of loitering while I shopped. After my experience today all I have to say is wow! Not so friendly and zero customer care. Thanks TJ

Tip for consumers:
Protect your customers and don’t assault them!

Service
Thumbnail of user stephene196
Nigeria
1 review
2 helpful votes
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September 29th, 2019

Most people are lazy to work and also lazy to do easy task online. Now how can one survive? It crazy, it quite annoying seeing young people organizing stuff they will use to scam people there by ending up achiving anything meaningful. So i ask u to invest online there many ways of making money via online

Thumbnail of user tanyam220
Hawaii
6 reviews
83 helpful votes
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February 2nd, 2023

This is a review for the watermelon jerky only. I was on vacation and made plans to go to trader joe's since there isn't one here where I live. For the most part I love the products that they offer but there were a few things that I would suggest you not buy when you're there. The first one is the watermelon jerky. It is by far one of the worst things I bought from Trader Joe's. It's BAD! Tastes stale, flavor is off, texture is off and it had a slightly "wet" feel to it. It was gross. Something else you shouldn't buy from there is the pre-cut fruits in containers. I bought 4 of those and when we opened them up it was smelled like it was already rotting. The weird thing is that it looked ok. The fresh whole fruit was fine. By the way this was the Trader Joe's in San Jose area.

Products used:
Food.

Service
Value
Quality
Thumbnail of user jodyj110
Arkansas
1 review
1 helpful vote
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December 21st, 2022

Bought a bag of tiny Haas avocados on a Monday; just the two of us and has always been plenty. Always delicious in the past.
Spouse cut them open two days later, and all were soft and rotten (see photo). Got blamed for inattention to viabiity; maybe, they were frozen along their way to the store: felt firm in the bag, but now right for the compost.

Had to eat the TJ Elote Dippers alone...We'll live but caveat emptor rules.

More Q-C, please.

Tip for consumers:
always tell the truth and support with facts

Products used:
food

Service
Value
Quality
Thumbnail of user justina33
California
1 review
4 helpful votes
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May 8th, 2015

Maybe it's understandable if a store sells you something that has gone bad one time. But four times now, Trader Joe's has sold me lamb that has been rotten. Each time, the lamb was not not expired (several days were left before the expiration date) and was opened on the same day it was sold to me. It's all unacceptable and Trader Joe's should do much much better.

Tip for consumers:
Don't buy lamb at Trader Joe's unless you like rotten meat.

Value
Quality
Thumbnail of user johnp7288
Wisconsin
1 review
0 helpful votes
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December 22nd, 2023

I would like to share with you my recent very negative experience that I encounter on December 22,2023 (at 15:19 pm) at Store #0711 (5600 North Washington Road, Milwaukee WI).Checking my receipt I noticed that I was overcharged on an item.

Noticing this I came to a manager corner in the store informing manager that I was overcharged. The manager of the story (she told me her name was Gladys) told me that I need to stand a line again in order to get a refund. It was Friday afternoon, the store was very busy and to stand a new line was around 30 minutes.
So thanks to Gladys I spent another 30 minutes in the store to get a refund for the item I was overcharged.

Thumbnail of user stevenf1381
Oregon
1 review
6 helpful votes
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October 29th, 2022

When I was close to checking out I realized that I wanted to buy bullion cubes. I caught the eye of a cashier who was about 10 meters away, and asked her "Do you have bullion cubes? " She responded"What "... I responded louder, as she didn't hear me " Do you have bullion cubes "... Her response was was, very tersely " Don't yell at me "
I said "I didn't yell at you, I yelled to you " She kept it up, repeating "Don't tell at me"

I found this encounter extremely inappropriate and very passive aggressive on her part. Maybe she thought she could bully a senior citizen... Maybe she was having a bad day... but there are no excuses for rude passive aggressive behavior. L
I'll always remember when I was younger, and working in my Uncle's drug store. I was rude to a customer, and I was fired... Best thing he could have done... a lesson in accountability... now individuals are rarely fired, and accountability has gone out the window.

Products used:
N/a

Service
Value
Thumbnail of user sherrya379
California
1 review
1 helpful vote
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April 8th, 2022

I was so happy to see Trader Joe's carrying more vegan products. Only problem is, I have not found even one that tastes good. Vegan mac and cheese: NOT good. Vegan enchiladas: NOT good. Vegan salad with yellow/orange colored dressing: VERY bad! So what if you carry vegan products! If they are not good... It is a waste of time and money! I expected better from Trader Joe's!

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Thumbnail of user marinea5
New York
1 review
1 helpful vote
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June 22nd, 2022

I love your brand and your products, they're generally really good but I cannot get over how many plastic packaging your using! A brand your size and with the kind of products you sell should do better and help us get rid of plastic. Every single fruit and vegetable doesn't need to be packed! This is ridiculous. Why don't you become PLASTIC FREE, ECO FRIENDLY, set an exemple in the US and help the world become a better place. As a huge brand you have the responsibility to do it and it will totally be aligned with your products. You can become an even better brand! Become plastic free or at least reduce the hell out of no necessary packaging like in fruits and vegetables! Thank you

Thumbnail of user carmenh3
California
3 reviews
3 helpful votes
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March 10th, 2013

Trader Joe's is a favorite in the San Francisco area. I don't buy much there - prices are not all that reasonable for many items ( produce) but they carry things I MUST have... arugula, stevia, and an incredible international selection of wines which are priced for all budgets. To be truthful, they also carry some extremely tempting items that I can never resist.

Staff are very helpful and, the store I frequent is next to the Costco in South San Francisco, so I get ALL my shopping done in one trip.

Thumbnail of user mariaa343
Canada
5 reviews
13 helpful votes
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April 11th, 2019

Trader Joe's is one of the best store where all the organic and non organic food. The Staff is also very co operative and friendly. All the product are highly standard in quality.

Thumbnail of user caseya145
New York
1 review
0 helpful votes
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October 8th, 2023

Was working my way through what I thought was a good chicken bowl. Next bite almost cracked my tooth on a full bone. Absolutely unacceptable..

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Thumbnail of user susanm4551
North Carolina
1 review
1 helpful vote
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August 29th, 2022

I cannot believe Trader Joes discontinued Soymilk ice cream: Vanilla and Chocolate Cherry. There are many of us out there that are fans.
PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK
PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK

Products used:
I cannot believe you discontinued this. There are many of us out there that are fans.

PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK
PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK PLEASE BRING IT BACK

Service
Value
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Thumbnail of user djamestrot
California
1 review
2 helpful votes
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June 28th, 2023

Made a comment related to Mexicans storming American borders. How undocumented workers would take try American jobs… was fired because of it.

Tip for consumers:
Racism is a problem because the idiotic people who run the company are not college graduates.

Products used:
None

Service
Value
Shipping
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Quality
Thumbnail of user kathyu15
California
2 reviews
18 helpful votes
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August 23rd, 2022
Verified purchase

Been shopping at Trader Joes since 1969! When they opened the White Oak Store in the Valley my mom and I were happy as we didn't have to go to Pasadena. THAT is how long I have been a customer. Why an I telling you this well because TJ's has deteriorated over the years. I live in Indio California and I shop at the La Quinta Store which is about 6 miles from me. Over the last two months they have forgotten to put things I purchased in my bag! This has happened 6 times to be exact since June! Also forgot my paper goods TWICE that were set on an adjacent register & not put in my basket. It is unfortunate that I have to drive all the way back for my items! OR item! I paid for it I want it period. Called the store and the male manager there says well I will tell my team when we huddle to do a better job! Lol instead of addressing the fact I didn't get my item! When I addressed it and told him I don't care what you do with your team what about my item I am told oh well you can get it next time you come in! Really? Like I have unlimited amounts of money to waste on gas to come and RETRIEVE what I already paid for! REALLY? Called corporate and they were so rude. Customer service hung up on me and the people answering the main phones could care less. I spend anywhere from $60 to $160 dollars a week in Trader Joes La Quinta location. This is how you are going to treat me! Okay tell you what I will shop where they are nice to me and diligent. I have had enough. FYI when I figure out the round trip for 6 times it comes out to 72 miles! Trader Joes owes me for gas... period!
At $6.00 or more a gallon I am tired of eating it. Shame on this company.

Tip for consumers:
Watch them bagging

Products used:
Too many to name

Service
Value
Returns
Quality
Thumbnail of user paulm5074
New York
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

Just yesterday, went in to get my usual oranges, grapefruits, jumbo eggs, & fresh OJ. Didn't have 'em. Out of stock. 'We only get one box of oranges at 4 a.m., and it's 2 p.m., so they're gone. WHAT? I've been to this store a zillion time (Manhattan, E. 14th St. By Stuyvesant Town), and have seen LOADS of oranges & grapefruits - at 5 in the afternoon - on a Saturday. Thunderstruck - that they were out of them. ALL of them. They only had bags of clementines, which the stock woman cheerfully (if cluelessly) directed me to. Same for - the fresh O.J. Just. Not. There. And the eggs, and so on & so forth. What. A. Pain.

This happens - A LOT - at Trader Joe's. You go in thinking you'll be all set for the week, only to discover that a couple of items ARE MISSING. 'Out of stock'. Even worse is when you're told the item is 'Out of season', & 'won't return for a couple of months' - if ever.

Worse yet, one day I tried their 3-cheese chips they were handing out as samples (really SMALL samples btw...). Liked them a lot, so I bought a bag. Went in 2 weeks later to get another bag, but - you guessed it: "OUT FOR THE SEASON". REALLY? You dangle these things out there, get a customer hooked - & then you're OUT OF STOCK a few weeks later? Wow. Just... Wow.

Oh - and I like the way they raised their prices during Covid & the 'supply chain' fiasco, & then never returned to normal prices afterward. One of my favorite snacks - the Trader Joe's Bamba Peanut Snack - USED to be 99 cents a bag. Then it went up, & up, & up. Now it's at $1.79. I thought it'd go back down because Trader Joe's has a good 'ethic' about it... No happiness there. Still a whopping $1.79 years after Covid. Just don't get 'em anymore. I refuse to get raked over the coals...

Thanks Joe.

Tip for consumers:
They need to work A LOT on their supply-chain - to have items in stock MORE CONSISTENTLY - like simple items like ORANGES & grapefruits & eggs. They also need to work on hiring people who know the term 'customer service'.

Products used:
Too numerous to list.

Thumbnail of user markg253
California
1 review
3 helpful votes
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November 13th, 2017

Got Awful/shabby treatment by morning shift management and staff-Saturday 11 November 2017-Trader Joe's, Bollinger Rd, Cupertino, Ca

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About the business

Trader Joe's is a neighborhood grocery store with amazing food and drink from around the globe and around the corner. Great quality at great prices. That's what we call value.

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