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  • TrainPetDog

TrainPetDog

Ratings On Other Platforms

Trustpilot
4.7 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

TrainPetDog has a rating of 4.8 stars from 3,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TrainPetDog most frequently mention good ideas, potty training, and right things. TrainPetDog ranks 1st among Dogs sites.

Proactively asks for customer feedback

Positive reviews (last 12 months): 98%
Positive
335
Neutral
5
Negative
2
Special offer from TrainPetDog
Dog Obedience Training & Housebreaking Made Easy
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How would you rate TrainPetDog?
Business's Favorite Review

“The tips you gave me worked like a charm”

Margaret T.
9/26/19

The tips you gave me worked like a charm. Chase is actually a Labradoodle. 4 months, extremely intelligent, born and raised in a barn until I got him. He only had one accident in the house and was completely housebroken in 2 days. His buddy is a Maltese he loves to hump, and Charlie snaps at him every time and growls. I was told it's a status thing on who's dominant. Your tips worked great. Thank you so very much.

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Top Positive Review

“Your approaches have helped me with King already.”

Michelle N.
7/11/19

I would first like to thank you for the emails. I greatly appreciate them! Your approaches have helped me with King already. When he's jumping and I simply ignore his behavior, as you said, he stops within a very short amount of time. Also, praising him with just simply saying good has worked great. I'm not sure if that has worked or made a difference for anyone else but it truly did for me. Thank you for free tips and advice. I'd not be fortunate enough to have something like this otherwise.

Reviews (3,058)

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Reviews that mention popular keywords

potty training (64) training tips (33) credit card (28) right track (13) shih tzu (6) dog owners (3)
Thumbnail of user danab364
Nevada
2 reviews
0 helpful votes
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January 16th, 2021

The customer service does not exist, they took $67 from my account after I cancelled my subscription, and when I logged a ticket and asked for a refund, they call the next day and say "they have enrolled me in the elite dog club"
The help desk ticket & customer service does not exist. Do not give your credit card to them - I am a very unhappy member.

* TrainPetDog attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jackg37
Indiana
1 review
28 helpful votes
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August 14th, 2015

Site is not as advertised. It's purpose is to sell, sell, sell and not provide what is offered. When I attempted to cancel something not ordered, my total order was cancelled and no refund was ever sent. Luck I have a min-pin with more brains than TrainPetDog's webmaster. Truly a California rip off company. Hope it goes broke soon.

Thumbnail of user sallyw184
Andrew I.
California
1 review
1 helpful vote
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October 18th, 2019

Pls cancel my course immediately . I have been trying to cancel this earlier..your system keeps saying my email address was different when I purchased it course.
I expect a Full refund credited to my card asap. Thanking you in advance.

Thumbnail of user caerlo
Washington
3 reviews
28 helpful votes
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January 6th, 2016

Like so many here, I am glad I checked reviews before I got conned. Red flag for me was " We guarantee your credit card info is 100% secure". Who would promise that?

According to the web their address is 8721 Santa Monica Blvd, Suite 1010, Los Angeles CA except there is no such place. 8721 Santa Monica Blvd is in West Hollywood. Google Map shows it to be an outdoor strip mall of restaurants, a VCA emergency vet, etc. No suites. Number 8721 is an empty store front with a For Rent sign.

I would encourage you to take your complaint to the FBI Internet Crime Complaint which is www.ic3.gov since it is credit card fraud and econsumer.gov to report an international scam. The only way anything will change is if the victims report it!

Thumbnail of user eleanorc51
Maryland
3 reviews
1 helpful vote
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July 12th, 2020
Verified purchase

I think it's pretty terrible that this company does not give the person The Choice of paying either $37 for online access or $37 for the hard copy book. You lock us in to the on line subscription without giving us a choice I think that's terrible.

Reason I chose this product:

Because you mention specific issues for pomeranian's. I've had 3 pomeranians in my life and they are challenging so I am curious to see if your publication will cover the issues I previously experienced.

Thumbnail of user dawnb416
Minnesota
1 review
1 helpful vote
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May 2nd, 2020

I did not realize this program would be reading. It was presented as though it would be video. The question, if we wanted the book as well, prompted that to be misleading. I have tried to read thorough some of it and, in no way, want to sit at my computer reading all of this. Many of the things I skipped over, as it appeared they were tips for show dogs. It's just a lot of fluff. I would not recommend!
Then I went to request a full refund on their site. I tried several times to follow the procedure and message through their websie. It would not let me submit a request. It continued to tell me my email was incorrect, I even copied and pasted it. I tried several times. I also kept checking to see the all of the information was correct, and it still would not work. I emailed for a refund and hopefully it will get done since there is 120 money back guarantee.

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hi Dawn,
We are sorry to learn that you are not happy with the reading material.
We have received your refund request and your transaction has been refunded. You should see it in your credit card statement in 4 - 5 business days.
Regards
Nancy Richards
www.TrainPetDog.com

Thumbnail of user julies171
Minnesota
1 review
7 helpful votes
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April 25th, 2017

I am very grateful for your comments! I have a newly adopted Beagle -Allie - she is nine years old. She was used for breading and only just got spayed in the past month. She is very smart, but knows littlie behaviourally... the loving and loyal characteristics are profound, however.

Your comments saved me from investing time II do not have with trainpetdog.com.

I will keep looking to help Allie. You have helped us along. We will find the next step.

Again, Thank You! - Julie

Thumbnail of user marym1847
Florida
3 reviews
0 helpful votes
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December 30th, 2020
Verified purchase

I have sent several texts and purchased entire elite training program but haven t spoken to a person about Lolo. I know he s 5 and had a botched hernia operation fixed. I d like to know why such a beautiful dog had been put in a rescue and is it due to behavior problems.

Thumbnail of user tracyf51
California
1 review
17 helpful votes
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January 26th, 2017

First, The booklet I received for my "specific" breed was clearly generic and used for other breeds, as it wasn't edited well, nor was it terribly accurate. The site access to "free information" all seems to lead to more books to buy.

Second, I left messages for months to get someone to call me back to discuss cancelling my monthly "subscription." No one calls back. When I finally gave up calling and went to the website, it gave me an inducement to pay another $37 for a lifetime membership. For "faster" service, it told me to log a ticket which the system won't submit. Nor will it submit your cancellation. I had to go to my bank and initiate a dispute in order to stop the payments.

Thumbnail of user gs53
Georgia
1 review
23 helpful votes
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October 31st, 2015

Tracey, Abby was a Chihuahua in your video but a Cavalier King Charles Spaniel in mine, lol! They ask the breed of your dog and "Voila!" That's what Abby becomes! Since Cavalier King Charles Spaniels never bite anyone, I immediately knew it was a scam. I can't imagine a Chihuahua biting anyone (at least not seriously enough to call animal control) either!

Thumbnail of user judys116
New York
1 review
11 helpful votes
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July 28th, 2017

Thank you site jabber! Unfortunately I had put my credit card info in then got suspicious while they kept saying my order wasn't complete and kept trying to sell me more. When I didn't want to buy all the extra's they never gave me a chance to confirm the order just suddenly said the order was complete. I immediately ( before even leaving the page) asked for a refund! I will let you know how that goes.
Also when I tried to cancel the order all their troubleshooting FAQs definitely indicated a scam. I just wish I would have checked sitejabber a few minutes sooner.!

Thumbnail of user brianj182
Florida
1 review
3 helpful votes
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June 13th, 2018

My first clue should have been the low quality of the website. Some of the videos were good, but no where do they say that it is a monthly fee. Beware.

Update: I tried to log back in (after being charged the $37.00) to try to request a refund, but my account was already canceled. That means I paid $37 and instead of canceling the membership when the month was over, it was canceled immediately without being refunded Probably the worst experience I have had with an online vendor.

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hi Brian,

I am sorry to learn about your experience with us. I hope you have contacted our customer support at info@trainpetdog.com to resolve the issue.

During ordering, we offer a FREE Trial for a monthly membership site - and we don't charge for it for a month. Customers can cancel their membership during the free rial and they won't be charged for it at all. Even customers can cancel it after they are charged and they are immediately removed from the recurring payment. Also, if customers ask for a refund, they are refunded immediately.

Regards
Nancy

Thumbnail of user jamieh23
Washington
1 review
17 helpful votes
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October 26th, 2012

What a SCAM! User name and passwords no longer worked. I also ordered the "hard copies", and then never received them. Once I notified them of this, they said they couldn't find a charge for these items. SO, I provided them a copy of my credit card statement which clearly outlines I was charged for both the online and hard copies... but guess what? Nothing. No refund. They no longer return my emails... but they were happy to take my money. STAY AWAY FROM THIS WEBSITE. RUN!

Thumbnail of user harolynnt
Pennsylvania
1 review
20 helpful votes
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February 27th, 2014

I ordered a Papillon training course from train Pat.com and they have not sent my product they took out of my account the money but I have not yet seen the product I cannot get a hold of anybody there to see why I have not eaten received my product. I have tried many many times to contact them I cannot find an 800 number for them. They keep sending me more emails to buy more product in to join their website they want us to keep giving them more money for nothing something needs to be done about these people!

Thumbnail of user barbaral26
Washington
4 reviews
36 helpful votes
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September 29th, 2014

This is a total scam. You give them money & they do nothing. A recording says someone will call you back, but they do NOT call you. Do not be fooled like I was. I believe this is a SCAM & they should not be allowed to sell online.

Thumbnail of user amyb211
Virginia
2 reviews
8 helpful votes
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November 7th, 2017

Thank you, thank you, all of you. I was just getting ready to order this, but the training seemed much to easy for my stubborn husky puppy. So I decided to check reviews for trainpetdog whatever.
I'm so glad I did. Thanks again

Thumbnail of user ryans710
Canada
1 review
1 helpful vote
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May 2nd, 2020

Stay away from this. All I wanted was the hardcoblver an somehow 300 dollars later I apparently order all this other stuff. So I messaged them saying i wanted my money back that was 12 days ago i got one answer stating I'd be refunded but still no money an that wont answer

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hi Ryan,
My apologies for the inconvenience caused. I don't know where you messaged us - in our ticket or email.
But we have not received any intimation.
However, now we have refunded all your items.
It usually takes 4 - 5 business days to reflect on the credit card statement.
Regards
Nancy Richards
www.TrainPetDog.com

Thumbnail of user lisah133
Georgia
1 review
30 helpful votes
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August 19th, 2015

LOL! I came SO close to ordering this training for my Pomeranians! Luckily, I was too lazy to complete the order last night. Imagine my surprise when I went to pull the page back up and saw that the 'special' limited offer that expired at midnight the night before was STILL available! RED FLAG! I then googled reviews and here I am! Ordinarily I seldom check small items (less than 40$)--reckon I'll be changing that policy asap!

Thumbnail of user edo32
Texas
1 review
7 helpful votes
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August 23rd, 2018

My Credit Card stop the transaction. I was informed by my credit union, The billing is Cyprus. Now I don't know if the Greek or Turkey half of the country. In1975 I was there when both side attack this resort island. Buyer beware.

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hi Ed,
Sorry to learn about your transaction. We take your consent when you are ordering and then we send you voice messages as well as emails after you have been charged for Elite Dog Club. The best way to reach us is to post a ticket or email us at info@trainpetdog.com.

Thumbnail of user assuntae1
New Jersey
1 review
4 helpful votes
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March 20th, 2021
Verified purchase

So far I have received the paper copy of the training guide. I have yet to receive the download version I paid for or the videos. All inquiries have been ignored. The last inquiry was undeliverable. What gives. I am extremely dissatisfied with this program.

Thumbnail of user debie1
Florida
1 review
17 helpful votes
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July 9th, 2013

I really feel for the people reviewing TrainPetDog.com, yet I am very thankful for your integrity of posting warnings to others. I was saved from the criminals by the skin of my teeth. I filled out their form and received 3 error messages, on a frquently used and never turned down credit card account. Thank goodness I had already been burned by PayPal and their policy of accepting all charges against your account with no questions and not being available to you to protest.
Just as I was about to try the fourth time! --Vystar Credit Union called my phone,, with a suspicion of fraudlent charges. Although the CU rep did not say the company is fraudlent, she did inform me that they have several different banks that handle their accounts, all overseas, Cypress, India, etc. That is what stopped my charges, they needed an international account, i. E. Paypal to process. Thank you all for your time in posting theses warnings.

Thumbnail of user tomb102
New York
1 review
35 helpful votes
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June 2nd, 2014

SCAM! This is a mostly fraudulent operation. Got us for about $130, No response from customer service. Had to cancel credit card to stop them from making repeated charges for "Elite" club, which has NO value. STAY CLEAR, ZERO star rating.

Thumbnail of user joei16
Arizona
1 review
18 helpful votes
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January 12th, 2017

I wish I would have done a little more investigation into this site before I signed up but I didn't. This company will continue to bill you for the elite dog club even though you cancel. The info contained On this site is free online on other sites. I could never even sign in to the elite club. BUYER BEWARE!

Thumbnail of user hunterd22
Canada
1 review
4 helpful votes
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July 11th, 2019

Luckily I didn't get any of the products that I was offered but subscribed anyways. I only unsubscribed today because I got two creepy emails. The first one was: Is your dog's life worth a $1 to you? This was because I wasn't clicking on any links I was sent and didn't buy any products. But the last one is what really shook me. It said; Hunter, is your dog dying a slow death? I'm glad I found this site and the reviews.

Thumbnail of user jtb139
Utah
1 review
0 helpful votes
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November 19th, 2020

I got a new dog and wanted to train the dog the best that I could. I thought paying for this program would give me the best possible information that I could get without having to take my dog to a trainer during these times. That is not true; the information is slightly better than what can be found with a quick google. The site is also horrendous and the process of paying for your program includes half-a-dozen pages trying to upcharge you. I read through everything and got the basic package, or so I thought. I randomly get charged for my membership again because I apparently signed up for their elite membership, even though I intentionally clicked no to it. You'd be better to just google any questions you had about training your dog and stop greasing these pilferer's pockets.

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From the business

TrainPetDog provides breed-specific dog training and housebreaking information.

Business Highlights

  • Breed Specific Dog Training
  • Online Access To All Courses
  • Has Worked For 96,000 Dog Owners Already

Business History

TrainPetDog.com started as a small website in 2007. Over the years, we have helped more than 875,000 dog owners around the world develop a better bond with their furry family members.

Company Representative

Thumbnail of user nancyr56
Nancy R.
Director
For the last 20 years, Nancy has personally raised and trained several dogs. Dogs are her passion and she always does the best she can when it's for the good of man's best friend.

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