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  • TrainPetDog

TrainPetDog

Ratings On Other Platforms

Trustpilot
4.7 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

TrainPetDog has a rating of 4.8 stars from 3,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TrainPetDog most frequently mention good ideas, potty training, and right things. TrainPetDog ranks 1st among Dogs sites.

Proactively asks for customer feedback

Positive reviews (last 12 months): 98%
Positive
335
Neutral
5
Negative
2
Special offer from TrainPetDog
Dog Obedience Training & Housebreaking Made Easy
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How would you rate TrainPetDog?
Business's Favorite Review

“The tips you gave me worked like a charm”

Margaret T.
9/26/19

The tips you gave me worked like a charm. Chase is actually a Labradoodle. 4 months, extremely intelligent, born and raised in a barn until I got him. He only had one accident in the house and was completely housebroken in 2 days. His buddy is a Maltese he loves to hump, and Charlie snaps at him every time and growls. I was told it's a status thing on who's dominant. Your tips worked great. Thank you so very much.

See full review
Top Positive Review

“Your approaches have helped me with King already.”

Michelle N.
7/11/19

I would first like to thank you for the emails. I greatly appreciate them! Your approaches have helped me with King already. When he's jumping and I simply ignore his behavior, as you said, he stops within a very short amount of time. Also, praising him with just simply saying good has worked great. I'm not sure if that has worked or made a difference for anyone else but it truly did for me. Thank you for free tips and advice. I'd not be fortunate enough to have something like this otherwise.

Reviews (3,058)

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Reviews that mention popular keywords

potty training (64) training tips (33) credit card (28) right track (13) shih tzu (6) dog owners (3)
Thumbnail of user rebeccsf
Minnesota
1 review
10 helpful votes
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February 27th, 2017

Thank you for all of the customers who gave a bad review. I was going to buy the training materials, but after reviewing the bad reports I chose not too. I saved myself some money.

Thumbnail of user lashawnc2
Texas
1 review
1 helpful vote
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May 17th, 2020

I charged for the training dog product and I never received. I thought the website might be a scam so I tried to use my cash app card but it would not accept then it stated I could use PayPal. If I do not receive the product by tomorrow I am going to dispute the charge. They try to trick you by giving a 120 day guarantee to get money back if you are dissatisfied. INTERACTIVE WEB SERVICES FZE IS THE NAME THEY USE FOR PAYPAL PAYMENTS.

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hi, We have received your order. Since it came in during the weekend, we couldn't add it to our system immediately. Your order is being added today. And we will email you your access credentials in a few minutes.
Apologies for the inconvenience caused.
Regards
Nancy Richards
www.TrainPetDog.com

Thumbnail of user danj141
Alabama
1 review
4 helpful votes
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April 9th, 2019

If we have enough complaints we can put them out of business. I am wiring the Better Business Bureau and the Attorney General Of their state to investigate this company.
I hope you will also.

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hi Dan,
We apologize in case you have ordered our product and are disappointed with our service.
Do let us know what we can do to help you.
Please email us directly to info@trainpetdog.com to get a prompt response from the team.
Regards
Nancy

Thumbnail of user irisb25
Nevada
1 review
6 helpful votes
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June 27th, 2018
• Updated review

I requested everything I already listed, but you disputed and did not refund any money, everything was done before the 120 days, but you did not acknowledge any of my request, I do not mind to pay for the pain book, nothing elite, and nothing interesting either, but all the other charges you did not refund, you probably cancel the subscription but never give me ANY REFUND! You sound like an angel, but your company only sucks money from honest people. DO NOT DO BUSINESS WITH THIS OUTFIT, ready all other reviews! All the same, they just keep your money!

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Apologies again for your bad experience with us. Honestly, we didn't receive your refund requests. We don't deny refunds at all. Can you please tell us which email ID or phone # did you contact us? I will put that for monitoring such that no customer has similar experience in future. Apologies again.

Total rip off-thjey are professional thief
June 18th, 2018
• Previous review

Do not trust them with your credit card! I order a hard copy training book. They issued 3 different charges one for $101.95, other for $37.00 and the third one for $97.00. I do not know the reason for 3 charges when I only want was the hard copy book. Also they charge me for international fees 3 charges for a total of $7.08. As far as I know Santa Monica, CA is still part of USA. After they got my credit card they charged me for whatever they sell without my authorization and refused to give me credit for the things I did not order but they say I did. I called them and they also denied the refund ant told me that my complain was outdated. My purchase was made on 12/27/2017 and I started to complain as my fist billing date Dec 12/ 2017 to Jan 11,2018. I did not wait long to dispute but they absolutely denied my claims. Be careful with this people, they are professional thief, after they get your credit card number they charge anything they want. I have been charged total $247.05 for a book? This is the most expense book I ever paid for, but I did not order.

Thumbnail of user jamesb7757
Canada
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

I purchased this product on a Saturday a week ago and even before I exited the site from ordering decided that I do not truly need their services. I went on their site right away to cancel which they say you can do. I in put my information and statements asking politely to cancel and refund me my $67 which is 92.22 in Canada. But the site would not allow me to submit. Endlessly resetting and asking me to prove I am no robot but in the end I waited for Monday. Thinking surly a phone call to customer service will fix all. I get a message, which I explain that I signed up but decided not to want it while still in the site but wasn't able to go back and cancel. Asked nicely to cancel and refund me my money.
Hi James,

Thank you for contacting us.

We would like to inform you that the subscription has been canceled. Rest assured that you will no longer be charged after the cancellation.

Let us know if you have questions.

Thanks,

Maria

Customer Support Team, trainpetdog.com

I then called back and said thank you for canceling but what about returning my credit card charge. No response back and the charges are still on my credit card.
Please don't purchase this scam product. Their own site says full refund but they make you jump through a ton of hoops and then ignore you!

Tip for consumers:
They do not live up to what they say!

Products used:
I did not end up using any of their product!

Thumbnail of user fabiolad
California
1 review
18 helpful votes
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March 4th, 2016

I tried to buy a hard copy book on how to train an American Staffonshire Terrier and I spent $37 first and then they asked me another $97 which I stupidly PAIED.
I wanted that book very much. I have never received the hard copy of the book I received a 140 pages in a spiral folder with General infos about that dog breed that I could easily research myself. THEY ARE A BIG SCAM AND NEED TO BE SHUT DOWN. DO NOT GIVE YOUR CREDIT CARD INFORMATION THEY WILL KEEP ON CHARGING WHATEVER THEY WANT ON IT.

Thumbnail of user joshv124
Canada
1 review
6 helpful votes
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December 11th, 2019

When I saw this video I thought it was too good to be true but I didn't listen to my instinct I had my credit card information in and was ready to pay but it just bugged me how in the video she kept pushing for the sale like dragged it in for like an extra 30 minutes and the site it was on didn't look professional and with "10s and thousands of people loving the experience " it felt too good to be true so thank god I looked at these reviews or I might have been scammed hope everyone who purchased this can resolve it DONT BUY THINGS ONLINE IF THEY SOUND TOO GOOD TO BE TRUE most of the time it's a scam Always always look at reviews hope this company goes out of business

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Its most unfortunate that you believed in what people have said long, long back and decided not even to try our product. Yes, we did have a problem in our business policy which has caused such poor reviews. But we have changed all that now and customers asking for refund are issued prompt refund. This is why most of our recent reviews are from people who haven't purchased our product - but from prospects who were planning to buy. That basically means - the ones who buy from us are not so dissatisfied any more.

Thumbnail of user kathyw7
North Carolina
1 review
13 helpful votes
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April 12th, 2011

trainpetdog.com is a scam. Do not sign up for the free mini course or buy the site membership access! Read reviews and understand the trainpetdog scam at this web site: www.nancyrichards.org

Thumbnail of user traceys27
North Carolina
1 review
51 helpful votes
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March 4th, 2015

I, like so many others, was sucked into the cute little cartoon video with the cute little Abby Chihuahua being a bad puppy and her owner at her wits end dealing with animal control threatening to take poor Abby away if she doesn't get trained. I was thisclose to signing up for the $37.00, only by midnight, offer and the guarantee of a 120 day money back guarantee plus the elite club and the free calls with trainers and vets etc. Before I entered my credit card number I thought twice and decided to see if the lovely Nancy Richards had any reviews of success to make sure I wasn't getting something I didn't want and then I found this site as well as many others not boasting about the site but instead bewaring people about the site. It's a shame because people who are sucked in by that adorable cartoon video and don't check for reviews before joining are going to be left holding nothing but a big bag of dog poo. That's not right. I'm reporting this site on Yelp! And to the better business bureau to get it shut down asap. It kills me that the adorable Nancy has been at this since 2007 and it's now 2015 and she's still at it. Wow! That's all I can say and a debt if gratitude for the warnings. Stay away from this site if you value your money.

Thumbnail of user johnwc2
Florida
1 review
0 helpful votes
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February 22nd, 2022

I paid $67. For the TPD training program. But I can not get *******@NancyRichards to send me the link (or whatever I need) to download the dog training program. And begin trainning my puppy.
I have requested the link at least 6 times.
I paid through PayPal and know the payment cleared, I have the receipt. I am only postiing here because I feel I have no otrher choice to get the attention I need.

Tip for consumers:
Don't use this supplier

Products used:
None took payment and shipped nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgeb25
Colorado
1 review
15 helpful votes
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July 1st, 2013

Signed up for free news letter, was billed $5 and paid via PayPal. Received complete crap. Clicked on unsubscribe. PayPal, which I used to pay the $5, was billed and paid them $37 from my bank account, to reocurr monthly. I did not authorize this. Not sure what to do. If this isn't fraud I don't know what is. DO NOT HAVE ANYTHING TO DO WITH THESE PEOPLE!

Thumbnail of user rjb18
California
1 review
3 helpful votes
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June 25th, 2018

DO NOT BUY FROM HER THIS IS A HUGE SCAM I HAVE TRIED TO SEND EMAILS AND DISCONTINUE THIS AFTER THE TRIAL I AM POSTING ON ALL SOCIAL MEDIA THIS IS AWFUL IT IS ALL OVER THE INTERNET IT IS A SCAM THIS IS CAUSING ME TO CANCEL MY BANK CARD FOR ACTION AS THEY CHARGE FROM CYPRESS FROM INDIA AND NO NUMBER TO REACH THESE THEIFS!

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Our phone number, email contact and ticketing link are clearly mentioned in our website. https://www.trainpetdog.com/contact-us.html. Anyone contacting us gets prompt refund. Its easy to post comments here - even without trying to get in touch with us.

Thumbnail of user tomp39
Australia
1 review
22 helpful votes
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March 3rd, 2014

Scam!, I tryed claiming training for different dogs and nancy claims to be the president to each breed, very convincing but on the video I noticed they never draw the actual breed

Thumbnail of user jimg1603
Indiana
2 reviews
0 helpful votes
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January 5th, 2023

WARNING TO ALL READING THIS REVIEW
Do not purchase anything from this website it is a SCAM theyutge you to purchase a book from them and as soon as they get your payment you never get the book and you will be unable to make contact. Very BAD EXPERIENCE

Products used:
Did not receive anything

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

We are very sorry to learn about your experience Jim. Can you please email us to info@trainpetdog.com so we can resolve the issue?

Thumbnail of user boomp
Canada
1 review
13 helpful votes
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February 9th, 2019

I bought one of their books which is fine... Really disliked how they give you the "free" Elite Dog Club for one month then automatically charge your card $37 a month after. I went on there anyways to check it out while it was free for me. Personally it wasn't something I would pay $37 a month for so I canceled the subscription before they billed me. During the 2nd step of the 3 step process to cancel they offered me a ONE TIME FEE OF $37 TO HAVE A LIFETIME MEMBERSHIP! This upsets me because I'm sure there are people that enjoy this site and these poor loyal customers are being taken advantage of.

Thumbnail of user cathyd39
Virginia
3 reviews
8 helpful votes
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February 18th, 2017

Thankfully I had trouble on the website trying to sign up. Couldn't complete the deal so I gave up. So glad I found your website though, I certainly will check this site again and again.

Thumbnail of user karonm4
Florida
1 review
5 helpful votes
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September 4th, 2018

I PURCHASED YOUR PROGRAM ON MAY 2018. IT SAID ON YOUR WEBSITE THAT I COULD SIGN UP FOR $1.00 FOR 3 DAYS TO TRY IT OUT AND IF I WANTED TO KEEP IT I WOULD BE CHARGED $37. SO I SIGNED UP AND TRIED IT. IT DID NOT WORK FOR ME SO I CANCELLED WITHIN 2 DAYS. WHEN I CANCELLED THERE WAS NO CANCELLATION NUMBER OR CONFIRMATION NUMBER GIVEN. BUT IT DID SAY THE ACCOUNT WAS CANCELED. NOW 3 MONTHS LATER AS I LOOK THROUGH MY CREDIT CARD STAMENT I SEE THAT YOU HAVE BEEN CHARGING MY CREDIT CARD THE $37. I CALLED MY CREDIT CARD COMPANY AND THEY REFUND THE TOTAL AMOUNT. ON TODAY I LETTER FROM MY CREDIT CARD COMPANY SAYING THEY ARE TAKING THE MONEY OUT AGAIN. FIRST OF ALL I FIND IT REALLY SHADY THAT YOU DO NOT GIVE A CONFIRMATION ON CANCELLATIONS, YOU DONT EVEN ABIDE BY YOUR OWN 120 day 100% MONEY BACK GUARANTEE. "WOW". I WOULD LIKE TO RECEIVE A REFUND OF MY MONEY.

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hi Karon, Sorry to learn about your experience. First and foremost, we don't have any offer of $1.00 for 3 days. We offer Elite Dog Club membership free with our Dog Lovers Training course. You may opt out of it during ordering - so you are not forced to have any recurring payment product from us. And even if you subscribe to it, you can always cancel it within the first 30 days and not be charged at all. I am sorry to learn that your cancelation didn't take into effect. Can you please email to info@trainpetdog.com? We need you email ID to track the order and refund the payments.

Thumbnail of user robinw44
New York
1 review
21 helpful votes
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March 31st, 2016

I too was lured in by the information that this course had all the inside scoop on my Siberian Huskies (AKA "Sibies")! So glad and lucky that I google'd the "company" to get to the reviews. I was tipped off just as I was about to put in my credit card information... I looked for the VeriSign logo, which I did not see. It IS awful the way scammers go to such great lengths to get your money.
IS THERE NO WAY TO SOMEHOW HACK THEIR SITE TO PUT IN A "SCAMMER ALERT'? I am not tech-savvy, but someone who is should try to do this! Beat them at their own game!

Thumbnail of user sarahr558
GB
1 review
1 helpful vote
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May 18th, 2020

To anyone who is thinking of purchasing mytrainingpet please don't.

I paid a one off 37usd amount and received absolutely nothing except email after email asking you sign up for the training course. Which I already had and paid for.

I had a one off response to one of my many emails to the company saying they would get back to me which they never have... signed by Nancy Richard's.

Using their website... which is terrible... I raised a 'ticket' asking for the dachshund training manual to be sent to me with a screen shot of my bank account showing the payment being taken.

I received no reply to this.

Similarly to another person on this review site I entered the information about 8 times before the Catcha robot check worked. It doesn't work as it should. It really is a terrible website.

I still live in hope the manual will come as I'm desperate to train my puppy and I've paid for it.

However I think this trainmypet website is a scam and I don't advise anyone to use it.

Save your money and time.

Sarah Rodney

Thumbnail of user nancyr56
Nancy R. – TrainPetDog Rep

Hi Sarah,
Our apologies for all the inconvenience caused.
We haven't received any email from you with the bank account details. Did you email to info@trainpetdog.com? Or did you call our number 001-310-400-6364?
Our sincere apologies again.

I have traced your order for the Dachshund Lovers Membership course. I am emailing you the access credentials.
Do email us to info@trainpetdog.com in case you face any issues.
Thanks
Alyssa Yap
www.TrainPetDog.com

Thumbnail of user suem47
GB
1 review
40 helpful votes
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December 20th, 2014

So glad we just just found this site and all the horrifying reviews on the Nancy Richards dog training course for our dachshund. We were just about to sign up when we decided to take a look on Google to see if there were any reviews... and here we are!
So glad to find out, it was/is a SCAM before we paid any money.
Thank you to all you poor folk (who have already been caught out by this so called dog training site) for taking the trouble to warn others that is is a SCAM?
You have saved us the same fate you have sadly become involved in.
I have to say after receiving so many convincing daily emails from dear Nancy Richards I actually believed it was all for real, I was so convinced I was ready to join up.
The dog website is all very believable with the cartoons to take your interest and the voice over offering and promising such amazing results, I was well taken in...
Today, I showed my husband all the helpful and personal emails from Nancy I had been receiving and

Said, "isn't she helpful, this sounds really good don't you think", but my hubby was not quite so convinced by it and when all the hard selling started with offers of discounts, free books, elite membership and the money back guarantee. " he said "let's check it out and try and find some reviews on it before we go any further... And HEY HO...
Thank goodness for this review site. Now we know, yes it is all TOO GOOD TO BE TRUE!
I hope they are dealt with if they ever catch people behind the scam.
Shame on those behind the site!
I just hope they get caught and dealt with... why are people just so wicked to others?
Please don't be fooled, just RUN in the opposite direction to dear Nancy.

Tip for consumers:
STAY AWAY FROM IT!

Service
Value
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Quality
Thumbnail of user darylm78
North Carolina
1 review
0 helpful votes
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July 10th, 2020
Verified purchase

I am worried this is all hype. I ordered your training program and you are now browbeating me into spending more money.

Reason I chose this business:

It sounded like a good program. Remains to be seen

Thumbnail of user barbaran478
California
1 review
4 helpful votes
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March 2nd, 2021

Can't stop this service. Resorted to stopping payments at the bank. Find an actual personal trainer for your dog.

* TrainPetDog attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user cindyc108
Florida
1 review
13 helpful votes
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November 3rd, 2016

I want to thank everyone for taking the time to do rt he reviews! You saved my time, money and frustration. Sincerely Thank You!
Will not purchase!

Thumbnail of user janetw21
Florida
1 review
35 helpful votes
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August 1st, 2014

I'm glad I read the reviews. I was just getting ready to order and beat the midnight deadline for the discount. Thanks for saving me $37

Thumbnail of user roberth153
California
1 review
34 helpful votes
  • Send Message
February 2nd, 2015

This is a scam. You can not talk to anyone or can you cancel your subscription, Nor can you get the promised download. Worst site navigation.

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From the business

TrainPetDog provides breed-specific dog training and housebreaking information.

Business Highlights

  • Breed Specific Dog Training
  • Online Access To All Courses
  • Has Worked For 96,000 Dog Owners Already

Business History

TrainPetDog.com started as a small website in 2007. Over the years, we have helped more than 875,000 dog owners around the world develop a better bond with their furry family members.

Company Representative

Thumbnail of user nancyr56
Nancy R.
Director
For the last 20 years, Nancy has personally raised and trained several dogs. Dogs are her passion and she always does the best she can when it's for the good of man's best friend.

How do I know I can trust these reviews about TrainPetDog?

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