Sitejabber Website Reviews and Complaints
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TrainPetDog

Overview

The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days
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How would you rate TrainPetDog?
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Ohio
2 reviews
1 helpful vote
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I have no login info and every time I go to the site I can only access the free video for people to purchase the program. I would be very grateful for the URL and login credentials so I can begin using the program.

Thank you

Date of experience: January 21, 2021
Sandra W.
California
1 review
0 helpful votes
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The advice was helpful, especially when to give Coco attention, turns out I was the one who was wrong. Lmao. I managed to train her on when to touch her food, if I say leave, she leaves the food, if I say eat she eats. Still training her on other things. Thanks for the tips again.

Date of experience: June 9, 2020
Indiana
1 review
0 helpful votes
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This was helpful, but it didn't come at the time I expected. She was supposed to call at 7:40 and it wasn't 7:40 yet when she called the second time. Then she said it was 7:40 Eastern time, but the email didn't say that.

Date of experience: April 14, 2022
Indiana
2 reviews
0 helpful votes
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We had a lot of confusion about the call
April 6, 2023

We had a lot of confusion about the call. Sally called last night, but I thought I had rescheduled the call for today at 3:40. Then someone called at 3:35, but I didn't think it was time for the call so I didn't answer. Then I listened to her voicemail and called back and asked her to call again, but she never did. Then Sally answered my text tonight and called me. I appreciate Sally calling.

Date of experience: April 6, 2023
Tony A.
California
1 review
0 helpful votes
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Im so overwhelmed at getting a personal email to myself and bindi, your tips and teach has absolutely helped John and I to train Bindi, John and I take turns on listening to your wonderful teaching tips and drinking all the help from you we can get.... we just lost our King Charles bella And now we found your link to do a greater and more professional job with Bindi. Your links are absolutely amazing thank you very very much 10/ out of 10 kind regards gwennie John and Bindi. She is going for her little injection this morning.

Date of experience: June 9, 2020
California
1 review
3 helpful votes
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Fraud Possibly
June 2, 2022

I am wondering whether the claims of this company are fraudulent? I signed up for the training program they charged my credit card but I have yet to receive anything from them or hear anything is there anything of when I will receive something I have even called Paul they're 800 number number and left messages and have never heard a thing from them I know it is too late for me to receive conversation baconversation back but I hope to prevent somebody else from falling into their prey.

Date of experience: May 3, 2022
Florida
1 review
0 helpful votes
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I didn't like that after I purchased the product there was something better, and I had to purchase that or feel like I didn't want something I did want, but couldn't afford it. I seriously considered cancelling my order.

Date of experience: June 9, 2020
Indiana
1 review
0 helpful votes
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Very helpful
November 5, 2020

Very helpful. I'm sorry I was asleep and didn't hear my phone the first time you called and wasn't too pleasant in the beginning of the call I answered, but you were very pleasant and patient and helpful.

Date of experience: November 5, 2020
Wisconsin
2 reviews
33 helpful votes
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I was misled by this site and never even realized I was signing up for a monthly charge on dog behaviors, etc. I did NOT want all of this advice; I have trained dogs my entire life. I believed that I was making a one-time-purchase of a very thorough book about Cairn terriers. I then noticed another charge of $37.00 auto-pay on my charge card. I WANT MY MONEY BACK! I also demand that I be permanently removed from their website. If not, I promise that I will pursue this matter.

Date of experience: September 14, 2014
Alabama
1 review
2 helpful votes
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They show you the picture of a book while the whole time having you believe you will receive the course in a book, then they charge you $37.00 and then send you a "Thank you" email and asking for more money to get the course in a book! I canceled and I want my money back!

Date of experience: July 24, 2019
Canada
1 review
10 helpful votes
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I copied and pasted it.
September 11, 2018
Updated review

I copied and pasted it but I will try it again. And again I will copy and paste it so there is no mistake. I am sending you one of the emails your company provided me with after I paid for the course. I am sending it the evening of Tuesday Sept. 11th.

Date of experience: September 11, 2018
Nancy R. TrainPetDog Rep
over a year old

Since you had ordered long back, I am not sure if that email exists. Please send an email to info@trainpetdog, com and we will take it up from there. SiteJabber is not our customer support forum. You will get quicker responses if you email us.


So I read this companies response back to me and it asks me to send them some info so I find my original info for the purchase to prove I bought the training stuff and copied and pasted the email she gave me so there would be no mistake... AND IT BOUNCED BACK AT ME IMMEDIATELY! Really? You gave me an email that doesn't work? And this is suppose to assure me that you are a reputable company and that you are going to fix the problem and give me the link so I can use the product I bought? Seriously?

Date of experience: September 7, 2018

It wasn't anything that I was expecting and I couldn't get online either to their site so I wrote to paypal which is what I used to pay for it with. I bought this some years back now. Anyway, I told paypal what was going on and they reimbursed me my money because they were not giving me what I bought. So at least I got my money back,. Tonight a friend of mine was talking about her granddaughters dog having issues and I told her I still had this training thing and she was welcome to use it to see if there was anything of use on it. So I went to the emails I had and clicked on the link and nothing... the website will not come up! Piece of trash. If you do want to buy it I suggest you use paypal who will back you up if you want a refund. Visa will too but it's more difficult.

Date of experience: September 3, 2018
Virginia
1 review
0 helpful votes
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Lots of good information
August 24, 2020

Although I had obedience trained an Alaskan malamute years ago, I needed the latest information for breed specific pitfalls and successful techniques. I got that from TrainPetDog for my Aussie Sheppard.

Date of experience: August 24, 2020
South Carolina
1 review
0 helpful votes
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Emily is a lifesaver marker training video was great...
August 24, 2024
Updated review

Emily is a lifesaver marker training video was great and very helpful - she explained why we need various training and how much puppies just need sleep too

Date of experience: August 14, 2024

Thanks!
August 9, 2024
Previous review

Emily is a lifesaver marker training video was great and very helpful - she explained why we need various training and how much puppies just need sleep too

Date of experience: July 30, 2024
Gabrielle B.
New York
3 reviews
0 helpful votes
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Emily is ALWAYS great to talk to about any concerns...
July 27, 2024
Updated review

Emily is ALWAYS great to talk to about any concerns I have with my Amora. She always includes an email with info and vildeos to help with any issues we discuss. I would highly recommend her to help anyone that has questions about their doggie!

Date of experience: July 17, 2024

Great Program to Train Your Doggie
July 19, 2024
Previous review

Emily is ALWAYS great to talk to about any concerns I have with my Amora. She always includes an email with info and vildeos to help with any issues we discuss. I would highly recommend her to help anyone that has questions about their doggie!

Date of experience: July 9, 2024
Iowa
1 review
0 helpful votes
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They stopped sending me emails on my border collie after only 2 days so that upset me, but those 2 days were quite helpful, but they only spoke about jumping so i wish they talked more on other topics like potty training and kennal trainin! Yikes my overall experience was a four wish it could be a five but not today i guess!

Date of experience: October 23, 2020
Indiana
1 review
0 helpful votes
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I had a call from a trainer last night so I started...
December 16, 2021
Updated review

I had a call from a trainer last night so I started by telling Sally I didn't need a call, but she asked a couple of questions so we got to talking and she gave me great information about how to deal with separation anxiety that we had not had time to talk about last night.

Date of experience: December 16, 2021

I would like it to be longer
December 15, 2021
Previous review

I would like it to be longer. Helpful information, knowledegable

Date of experience: December 15, 2021
Indiana
1 review
0 helpful votes
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I was afraid my puppy is too young for training, but am happy to learn that if I keep sessions to no more than 10 minutes, she can start learning heel and sit and leave it.

Date of experience: April 25, 2024
Donna S.
California
1 review
0 helpful votes
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Thank you very much for all the emails I appreciate it a lot. Frauke is a very excited Schnauzer unlike her older sister Blemchen and we do struggle to train her. However, your tips help me a lot and with a lot of patience we are getting there. I am not exactly sure how to get her to do the right things but we do ignore her when she jumps up.

Date of experience: June 9, 2020
North Carolina
1 review
8 helpful votes
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Rip off - obviou
March 17, 2017

After reaching this site from a YouTube video on grooming Bichons, I came to a cartoon video - about Bichons. I first thought,"this dog looks like any other" so I did another search for pet dog training Nancy Richards and came to another site. Clicked on training for Alaskan dog and sure enough, it's the same video with the other dog type mixed in. I do not understand why this individual or business is able to perpetuate this scam since at l say 2005! I saw on ripoff report 25 claims dTing from 2005 to present. This is why the commerce department needs to regulate the internet under consumer protection. BUT, our Gov't is in the process of shutting down all agencies which means little illegal scams like this will be pervasive and the billionaires will continue on taking their money in off the backs of the rest of us or millionaires! SMHO!

Date of experience: March 17, 2017
Brazil
1 review
0 helpful votes
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Thankfull
November 6, 2020

I realy apreciate the personalized attention I've been receiving from the TrainPetDog team, providing me with very helpful instructions on how to deal with my little puppy, Sininho! It's working fine with her!

Date of experience: November 6, 2020