• TravelMerry

TravelMerry

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Overview

TravelMerry has a rating of 1.9 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TravelMerry most frequently mention credit card problems. TravelMerry ranks 206th among Plane Tickets sites.

  • Service
    11
  • Value
    10
  • Shipping
    3
  • Returns
    6
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate TravelMerry?
Top Positive Review

“Everything seems legit!”

Rachell R.
8/14/18

Against better judgement of these reviews I booked a super cheap flight overseas with Travel Merry. I received my itinerary about a day after booking and everything looks kosher. I was able to confirm my flight with the airlines no problem. No unusual activity on my credit card either! So far so good! I will update if any issues arise!

Top Critical Review

“Fraud”

John H.
3/7/24

I reported this bad company to FBI. They increased your flight tiket fare after purchase. I spent time to report this bad company to my card company too

Reviews (83)

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Reviews that mention popular keywords

customer service (26) credit card (10) flight tickets (7) travel sites (5) 24 hours (7) cancellation fees (3) ticket price (3) air tickets (3) travel deals (4) customer service agent (5)
Thumbnail of user rarip
New York
1 review
0 helpful votes
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May 30th, 2019

I wanted to fly from New York to Dubai and wanted to find some of the best international flights to this middle-eastern destination. As usual I pulled my laptop out and turned on the power button and waited for a few seconds to surf the net for some cheap deals. I surfed through at least 4 to 5 popular travel sites like and I found some of the best deals on Travel Merry. I never used Travel Merry before to buy flight tickets, I just did a Google search for my travel requirement and I got hooked to this site. What I like most about Travel Merry is their customer service that made a real big difference. I'm gonna keep coming back to Travel Merry because I like their deals and service. I am a frequent business traveler and I travel mainly to middle-eastern and European countries on business related work. Since I fly out from the US on business, I always fly business class and since my destination is Dubai I wanted to fly by Emirates as this is a premium airline known for operating top of the line service between Chicago and Dubai. I found a good number of non-stop flights by Emirates on their famous business class category and the pricing too was the cheap when compared to other travel sites and to make things better Travel Merry was offering $20 discount on this deal. Before I purchased my business class roundtrip tickets on TM I wanted an advice from the TM customer service so I called the toll free 24 hour service. My call was courteously answered by an agent named Bob and he was quick to understand and had all necessary knowledge to handle any kind of problem. I told him about my preference of flying business class on Emirates to Dubai, he suggested that I consider flying business class on Etihad Airways instead of Emirates and told me I could save at least $250 on the entire roundtrip and comfort wise it is as good as Emirates. I just believed Bob and gave him instructions to freeze a ticket for my scheduled dates and made a payment for the booking. I realized that Bob was 100% right when he said that Etihad is as good as Emirates and I really want to thank the customer service team of Travel Merry for the awesome flight and helping me save tons of dollars. My 5 stars to Travel Merry

Thumbnail of user somchits1
Florida
1 review
1 helpful vote
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February 21st, 2020

Okay, well, the wife and I purchased round trip tickets from TravelMerry, LAX-BKK-LAX (with connections inbound and outbound in HKG). The carrier was Cathay Pacific. While in BKK the Corona Virus hit mainland China with a vengeance. Also affected was Hong Kong. Unfortunately, as we got closer to our departure date the situation worsened and it didn't seem prudent to board an aluminum tube in Hong Kong with 300 Chinese passengers of unknown origins for a 15-hour flight to LAX.

The next call was to Cathay Pacific who, it turns out, was offering full refunds, but only if purchased from the carrier. All others were directed to call the travel agency that sold the original ticket.

TravelMerry was next on the list. We requested a refund, and I'm serious here, the "Customer DIService" agent actually laughed at us. We explained Cathay Pacific had specifically told us to contact them for a refund. Another laugh. The "Indian" gentleman (ahem-sarc) immediately told us to contact... wait for it... Cathay Pacific for a refund. He then promptly HUNG UP! I would add, we were nothing other than polite and considerate. Not so much from TM.

We ended up purchasing one-way tickets on Korean through Seoul/Incheon, then direct to LAX. A bit pricey at the last minute, but the only way to really mitigate the possible exposure risk. Suffice to say, it was worth it.

After arriving back in the USA, we made yet another attempt with "TravelMerry" and were now told that since we were already back in the USA the ticket was forfeit. Another "go suck lemons" response. The forfeit notion was/is absolutely not true.

The Thais have an axiom and it goes like this: if you're walking along the road and come across a cobra and an Indian, kill the Indian first... he's more dangerous. Long and short? Stay far, far, far away from Travel Hairy Kerry. The "five stars" are all from paid trolls and do not accurately reflect the true nature of the "business". We will be contacting Cathay about blacklisting these scammers as it does, in some ways, ultimately reflect on the carrier. Stay away! As a final thought, I'd rather lick door knobs in China than deal with these criminals. Caveat emptor!

Thumbnail of user sarak491
Michigan
1 review
1 helpful vote
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April 18th, 2022

Booked a Spirit airlines flight with Travel Merry, got an email with a reservation code but it said my flight was not yet confirmed and tickets could change. I immediately got worried. I got a phone call a few hours later from an agent that there was an issue booking my ticket BUT he found the same flight for me with DELTA and it was almost the same times for departure & return. POSITIVES: I was SHOCKED when I actually got the tickets 2 days later and the man stayed on the phone with me to verfiy on the Delta website that the tickets were real. He sent me the details in an email and asked me to verbally approve before charging. I was very skeptical because Delta's prices were 3 times the cost of Spirit and I thought it was too good to be true! He did not ask me for any additional Credit Card information over the phone and the signature in the emails he was sending me looked official from the Travel Merry website. NEGATIVES: On the Travel Merry website under the bookings page, it never had a pending or processing booking, it was just blank so I was very paranoid the enter time I waited for my tickets to be issued. Another red flag was, the agent said he needed to verify my bank account before he charged the full amount. He said there would be a. 05-. 20 cent charge and asked me to verify the amount to prevent Credit Card Fraud, it was refunded a day later. I booked on a Saturday, Sunday was Easter, I didn't get my tickets until Monday late afternoon and I called everyday in a state of paranoia after reading reviews. It wasn't a scam, but I gave 4 stars because of the stress with the changes and the amount of times I needed to call to have my issue resolved. One other weird thing is that my ticket has MRS. In it. Example ChristinaMiss Kerrigan. It says on Delta that it's free to change the name so I am calling Delta to make sure that everything is good to go before we fly. POSITIVE We saved a hell of a lot of money flying Delta at the same price as a spirit flight!

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Thumbnail of user carmena138
California
1 review
0 helpful votes
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October 18th, 2020

No compren boletos de avion en este sitio es malisimo no contestan no ayudan y te cancelan los vuelos

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