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Travelopick has a rating of 3.5 stars from 67 reviews, indicating that most customers are generally satisfied with their purchases. Travelopick ranks 29th among Travel Agency sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
11,980 reviews
I am changing my review from a 1 star to a 4 star because the rep called and asked me to change my rating and will not allow my transaction to go through until I change the rating. Mason Kemp has assured me that once I change the rating he will ensure me a 5 Star experience and they will provide a partial refund. I will let you know if that happens. I appreciate the call back.
I would not book from this company ever again. Some how my ticket was changed to the wrong date, and on top of that I received My fight is coming up confirmation a day after my fight departed. I had proof and they still would not help me. The email even state, "Dear Michael, Here's wishing you a safe journey to Miami..." Then it state OK. Something is wrong with their system and don't want to admit their mistake. The worse customer service. STAY AWAY FROM THIS COMPANY!
Booked a ticket from Travelopick website. Once I paid for it, received following email. "Booking Id is 1XXXXXX, Booking Status - Confirmed - We've received your booking request and payment. We are processing your reservation with the carriers. This usually takes just a few minutes, but in some rare situations, it might take up to 24 hours to confirm your booking."
I had not received an email next day so, I called to see the status. They said the airline has changed the price, and that price is no longer available. We cannot honor that price. You have to pay the additional $178 of the difference. I checked their website while I was on the call and it still showed the same price that I booked the ticket for. I mentioned to the rep and she said their website has not been updated with the new price. I said you have to honor the price that you booked my ticket for. They just hung up the call. I called again, talked to different rep and as soon as I gave their booking id that person hung up again. I tried with different phone and asked for a supervisor to talk to, they hung up again. I called several hours later and talked to another rep, they said your booking has been cancelled and the refund has been issued. Then, they sent an email with the cancellation. I said, this is America. You have to honor the price that you advertise. They again hung up.
Today is third day and their website is still showing the same lower rate. It seems like that they advertise lower prices on their website and take a booking. Once it's booked, they say that the airline has changed the price, and it has gone up so you have to pay the difference. Don't buy tickets from them. I am not sure how their rating is so high.
Products used:
Airline Ticket
Travelopick personal contact me and resolved my issue promptly and professionall.
If will he great if all website resolve issues like they have done.
First and last time using. Charged me almost double what was quoted. Took advantage of the visually impaired.
Tip for consumers:
Don't use travel o pick
An associate called me to discuss my issues and was able to resolve all.
So far so good and it looks like we're getting a flying start!
I am really satisfied with reservation process on this website ……….
All the extra fees were confusing and irritating.
On the plus side, the site itself worked well.
Dear Kristen,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience interacting with Mason Kemp. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Cheers,
Travelopick.com
Good, got the price I was quoted. I had a hard time filling out I info, which was operator problem!
So far so good. Once I call the airline & confirm the booking, I rate the experience even higher.
Very helpful with quick response to questions I had.
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Dear Francisco,
Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We set a high standard for ourselves, and we’re sorry to hear this was not met when you booked your reservation online. We are looking into this issue and will do everything within our means to resolve this soon.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence, we request you to contact our customer support line@ +1 254 638 0057 or write to us at care@travelopick.com anytime.
Regards,
Travelopick.com
Gain trust and grow your business with customer reviews.
Travelling is fun and exciting, something that we all love to do. Getting away from the routine of a regular mundane life can turn out to be a life-enriching experience. To further enhance that experience, it is important that you have the kind of flight tickets. And to help you out in your quest, TraveloPick is here every step of the way.
No matter where in the world you’re travelling to, or what your travel budget is, we are here to find some of the lowest airfares available for the kind of flight tickets you want. Our travel experts understand the varied travel requirements of different types of travelers. Hence, when you browse our website, you are bound to find flights that suit your requirements.
In addition to providing all the above mentioned travel products and services, we also roll out a number of travel deals from time to time, using which you get your flight tickets at marked down rates. If you need any help with the booking process or need to have any queries answered, all you need to do is get in touch with our round-the-clock customer care representatives.
Dear Janet,
Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We set a high standard for ourselves, and we’re sorry to hear this was not met when you booked your reservation online. We are looking into this issue and will do everything within our means to resolve this soon.
We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact numbers provided but landed on voicemail. We have left you detailed voicemails that you may refer to and contact us.
We intend to get your queries resolved at the earliest. Hence we request you to contact our customer support line@ +1 (216) 302 2732 or write to us at care@cheapflightsfares.com anytime.
Regards,
Travelopick.com