TravelSmith

I order one size and Travelsmith sent me the wrong size. I sent them pictures of my order, packing slip and label inside the clothing and sent it to them asking for the correct size I ordered. It's been 5 days and they have not responded to multiple emails; when I call, their customer service tells me they cannot help, I have to send an email. Travelsmith is not living up to its advertised customer service standards so beware of ordering an item in one size and receiving the wrong size - then being blatantly ignored. I'm going to dispute the charge

I ordered a passport wallet 2 months ago, have called Customer Service where they passed me on to 6 different representatives (some from different catalogs) who said item was in stock, but i must speak to a supervisor…last representative (never spoke to anyone who said the were supervisor) said she was overnighting item to me but never received it; now 1 week after writing email to customer service, no response; good news is they never charged me, but would have liked to receive my gift item!

You have to deal with three companies when ordering... Travelsmith, macgellian and Potpourri Group. Their customer service is horrible its like talking to a computer and their answer are pre-programmed. Will never deal with them. Sad because they have good products.

Watch out for extra "Carrier Imposed Surcharge" on your credit card bill! I made purchase and when I looked at my credit card bill I was surprised to see that I did not receive "FREE Shipping" as advertised. I was charged $2.00 for "Fedex fuel"! So, customers beware of charges that are NOT spelled out on the Travelsmith/Magellan website.

I don't know how I got on their mailing list, but Travelsmith spams you with emails every day. I clicked to unsubscribe, and their site said it takes 4 to 6 weeks to be taken off their mailing list. That's absurd. Their spam-emails keep coming and coming.

This place used to be well run but apparently some shark investors have moved in, gutted it, and are now routinely ripping off buyers. Terrible service, your order. Doesn't even get filled for days after you place it, and the mailing costs have risen to prohibitive levels. I urge shoppers to avoid Travel Smith (and please note that it has nothing to do with Smith College!). Shop at your own risk: the business appears to have been taken over by real corporate bottom feeders.