TravelSmith

Placed an order for a necklace and pant suit on Aug. 4,2017. At that time I was notified that the pant suit would not ship until Aug 10,2017. My cruise wasn't until Sept 9th, no worries. The Necklace was received by Aug 15th. I checked on my pant suit and the order stated "Ready for picking" not know what that meant, I called and was told that the pant suit would be available on the 21st of August. At that time I asked if they would be so kind to offer complimentary "express" shipping and was told that they don't do that. I took my concern to email and was assured that the outfit would ship on Aug 24th. Ok, checked back on my order and was told that it would be available on August 30th and that they would provide FedEx express shipping to be certain it arrived for my trip. On September the outfit FINALLY was shipped and due to arrive Sept 9th! The day my cruise departed plus NO EXPRESS SHIPPING AS PROMISED! The outfit did arrive on Sept 11th! I have no need for the outfit and necklace, contacted customer service to ask for them to provide free return shipping since this was their foul-up and was told this was not one of their procedures. Well, letting others know of a bad company IS one of my procedures!