Travelzoo

I recently purchased a holiday to Crete that was advertised at a really low cost for a five star all inclusive holiday. When I came to pay, the cost had doubled and the flights were purchased separately which means I have not got ATOL protection. The way the holiday company went about the transaction was done in a way that you were not aware that when you had paid the advertised price they then charged you in addition for the flights. I am usually savvy but not in this instance. After writing to Travelzoo stating that they should simply put on the advert that commission is not included in the price they did not respond. They got their commission and that is their main aim. I paid an additional £300 on the cost of a £600 low season holiday. Be warned don't book a holiday through Travelzoo and next year you are going to pay the privilege of paying £30 to become a member. But not me!

This company has zero integrity and rips off its customers. I made a booking and 3 weeks before travel they advised me the hotel would not be open and therefore I had no accommodation. They then offered me compensation for the hassle and issues and advised me to send in my invoice once I'd picked and stayed a new hotel. When I submitted my invoice after my stay they are now refusing to honour the agreed upon amount even though it is clearly written in an email and recorded on the call. They have the worst customer service and dishonest employees. Do not give this scam company your money. They have zero integrity.

The resort is such a rip off. The travelzoo voucher was not a good buy at all. You can get so much better deals on air BnB on your own. The resort misrepresented their events on their site when I booked with them. They had quoted movie under the stars, when I contacted the resort they said due to low demand and executive decision they moved the date to the long weekend. Just before arrival they cancelled that event. I was outside of my cancellation window with the resort. There was no value for the money! Terrible experience with travelzoo. Will NOT be using them for ever. Will contact travelzoo but reading other reviews it seems their service is poor. Lesson learnt. I ask for 50% of my money back! The unit they put us had a broken shower, the fridge smelt like a dead skunk, the lights were out and not fixed.

Thousands of us fell victim to Utovacation because Travelzoo continuously recommended it as hot travel deals. We all believed Utovacation which turned out to be a fraudulent entity because of Travelzoo's continued vouching for the company.

Even after some victims contacting Travelzoo after being scammed and telling Travelzoo to stop advocating for Utovacation, Travelzoo continued to do so and claims it is a reputable business. There were some speculation that perhaps Travelzoo is profiting from running ads for the scam company so that they continued to do so despite reports from victims to Travelzoo.

You can view BBB revoked the business.
https://www.bbb.org/ca/on/richmond-hill/profile/travel-agency/utovacation-*******842 Utovacation has

Dad just passed away. Ordered 12 bottles of wine delivered on dec 1. Said no problem having it Christmas morning. Never showed up. Voucher never worked. $89 gone. I don't want someone else's Christmas wrecked when nothing is under the tree.

I bought a deal form a restaurant in Chicago that went south. The customer service team at travelzoo were really helpful and made things right for me.

I would recommend them without hesitation.

Awesome!

With my son and new daughter-in-law having had to re-schedule their wedding date twice before in 2020, choosing 907 Main was like it was meant to be. Everyone from Catherine at the Front Desk offering to deliver our guests gift bags for us to Liz setting up the gorgeous private dinner table were so accommodating, as were the wait staff and bartenders too! Not to mention what a beautiful job they did setting up the rooftop wedding ceremony itself - simply spectacular and breathtaking! Thank you to all at 907 for ALL you did for making N & J's wedding one we will always remember now with a smile! Mrs. B.

Dont trust any deals through travel zoo. They dont stand behind their deals. I had booked an all inclusive vacation through travelzoo advertised site (fresh trips) - after waiting for months for the confirmation, I had to finally call my credit card company one week before my trip and dispute the payment. I was stuck with no hotels and had to book one at the last minute for a very high price!
You are better off buying from orbitz, expedia or priceline than through travelzoo!

Travelzoo is the only site that is not refunding over bookings cross border, even though merchant said I could get refund from Travelzoo as they hold the money until you actually stay there. Unable to cross the border for when I booked but too bad. Never again. Had no problem cancelling all other bookings. Aeroplan, hotel.com, booking.com

Right on the beach within walking distance to shops and restaurants. Weather did not cooperate on our stay. It was freezing and couldn't use the pool or beach end of May although we did try. Ate at bar near pool-meal came in a boxed lunch.

We had originally booked for a later date but the Wicker was able to accommodate us 2 weeks earlier keeping us at the booking.com rate. It was the true Key West experience from the perfect location, our room was probably just renovated so had absolutely no complaints. The pool is located next to a restaurant that has live entertainment so you can lounge by the pool listening to the music from next door. Great continental breakfast. Parking was limited but considering the location in the heart of Duval St. It is totally understandable. Entire staff was friendly, Pat was the best and Don, the owner was always present and talking with the guests. Ernestine Hemingway, the cat, was comical and wanted to visit. We will definitely return. I usually will not give anything 5 stars but if you want the true Key West feel this is the place to be.

Travelzoo offers some great deals at time and occasionally you can find one that's not a per person based on double occupancy and are just for a great hotel deal or travel deal based on the person traveling. They need to have a solo traveler special added to their Top 20 travel deals. Travel is not all about couple traveling. Many solo travelers and there's a big niche waiting to be filled. I keep hoping TravelZoo will do something in this neglected travel sector, but it seems nothing will convince them of the need.

So they promised Cirque du Soleil Love tickets for $60. But to get them you have to 'sign up' with them. Which means they get all your information. After jumping through all the hoops and following their instructions the '$60 tickets' simply do not exist. They were really $114. Looking around at reviews on this company it would seem that the positive reviews were written by a PR company. Get it? Anyway I am now being bombed by their spam.

Travelzoo books many trips from 3rd party vendors. Thus, they may play the blame game. They do not stand behind products on the site. I have attempted to get a refund for a hotel room purchased on the site. Advertisement was false. Pictures posted were not representative of the hotel. They give unverified pictures and when you arrive, it is not as advertised. Perfect bait and switch. This wonderful advertisement show a beautiful room and location. When we arrived, windows were broken, rooms were dirty and unsafe. My son was hit in the head when the shower fell on him. Advertised as close to the sites, the had to take 2 busses. Feeling stranded in Europe, we had to find an alternate hotel on our own. My daughter's dream graduation gift ruined. Still waiting on an apology and refund. Buyer beware!

Do not purchase deals from this sight. They run deals until it's almost expired. Customer service is no help when I explained that I had just purchased my deal to learned that it had already expired. Just stated I should have viewed the voucher after purchasing so I could have viewed fine print where the expiration date was noted - then I could have gotten a refund since it would be within 7 days... sounds like a scam!

Travelzoo looks like it was built with the same logo and branding managers as GoDaddy. Very' 80's ish and cluttered.

I pass over this site and check all of the other travel resources before coming to Travel Zoo

I have booked multiple Travelzoo vouchers. Most of them were fully refundable. I had to refund one voucher because of covid and did not have any problems at all. I had a great trip to Lago di Garda, booked a hotel in New York and tried out a few new restaurants. I never had any issues. I am a bit surprised by the negative reviews here on this website. Especially in comparison with Trustpilot for example (score 4.6/5).

Had a trip booked through Travel Zoo for next weekend. As the country has been advised to avoid all non-essential travel and my wife is a key worker and i am high risk due to my health we contacted the hotel and travelzoo to either cancel or re-arrange and have been categorically told my booking can neither be cancelled or modified. Will never use again.

For several days now, I've tried to reach Travelzoo. The phone number listed for voucher refund is not working (*******000), password reset doesn't work and I get no response from customer support. I've tried multiple times.
I purchased 4 hotel vouchers and used 3 with no problem. I'm trying to get the 4th one refunded, as it will expire in a few days and I won't be able to use it.
I'm extremely frustrated, as I thought I was dealing with a reputable company. How wrong I was!

Purchased a deal for a "Cottage Resort" in the Ottawa Valley, Canada that included a two night stay with dinner. Resort was run-down, had no formal check-in so never met the owners(!) and didn't get any information as to how to order dinner. I'm not sure the criteria Travelzoo uses to accept businesses, but it is obvious that no representative of Travelzoo ever visited this place, otherwise they would not have aligned themselves with it. As a result, I would not use Travelzoo again. Perhaps it was bad luck but I wouldn't take the chance again.

Shirley Brown, Ontario, Canada

During the covid 19 issue travelzoo are the only company who have constantly ignored my requests for a refund or credit for a hotel booking that was something out of my control while other companies have been quick and sympathetic to help as they will require my business in the future when this scare blows over. I have been a member for several years but that means nothing shame on you Travelzoo

I recently purchased a deal from Travelzoo. The hotel the deal was for however decided they were not going to honor the deal. I called Travelzoo who said they would look into this and get back to me either with a resolution or issue me a refunded. I was of course assuming it would end up being a refund bt sure enough, the next day they emailed me and had the Director of Sales from the hotel contact me and honor the deal.

That is wonderful customer service! I will definitely recommend Travelzoo to friends!

Please stop advertising for UTO Vacation. This travel agency is problematic and engages in bait and switch, breach of contract, and possibly other fraudulent activities. It has recently been suspended by the Better Business Bureau. I love Travelzoo, but continuing to advertise for UTO feeds vulnerable customers to this wolf of a disreputable company that will swindle your money and never take you on any promised vacation.