Travelzoo

I love to look at the deals available on Travelzoo's Top 20. They inspire me to travel the world. I appreciate that there's stuff at every price point, so there are things I can dream about and also places I can manage to travel for a last minute getaway.

They don't tell you that they don't offer refunds on vouchers after 7-days even if its a gift! They are stealing from their customers and smiling about it to the bank. Don't ever buy from Travelzoo or you'll regret it.

We purchased 5 flight tickets via Travelzoo which turned out to be a scam - resulting in us losing the flights and the money. Went to Travelzoo's offices in London to enquire and they told us they are aware of the hacking (was the 18th case) but they're not actively doing anything to stop/warn/prevent this from happening going forward.
Unacceptable

Got a spa voucher from them that cost me $125 but it was impossible to book an appointment. Nobody answered the phone and when we finally got thru, we got scheduled 2 months from when we called. Then when the day of the appointment came, they called us asking if we could reschedule. We told them we'd call them in a bit while we discussed when to reschedule, then on the same day, we couldn't reach them again. A few days later, while trying to find an alternative contact number to the spa, we saw on yelp that it had shut down. Called travelzoo, but they would only offer a refund of $20 even though we paid $125 and NY law says these deal sites must honor the cash value of the voucher. Terrible terrible company and I can't believe they're still around.

I was denied a refund for a hand gliding voucher that I scheduled to use 3 times - each time the merchant changed the time or location (by 35 miles!) within 24-48 hours for various reasons. Sine email is not a part of brain - it would often give me only half that in notice by time I saw the notice. Even with these emails and all the specifics the refund was denied based on the 7 day from purchase policy. The policy should be changed to 7 days from expiration for issues like this. I will be filing a complaint with the BBB for both Travel Zoo and the merchant.

I am done using Travelzoo - there customer service is terrible. I am amazed that in today's competitive environment they can have the attitude they have towards customers. I had problems with a hotel vouchers I was unable to use due to snowstorms in the northeast and cancelled flights, they were of no help to me, and I ended up not being able to use $300 of vouchers.

I booked through travelzoo massage treatments in Aqua Spa. The discounted vouchers are all scam. The spa charged my card additional $150 on top of the treatments. This is the hidden wording of travelzoo. Be careful just go to directly. DO NOT use this third party. Total SCAM

Why would anyone go to a site that has the word "zoo" in it. All it does is reminds me of how we (humans) are treated by the travel industry but especially the airlines. Bad enough that they treat us like animals, but why would I want to be reminded of it.
My other objection is that I've never, never, never found a bargain on "tz" (I don't even want to use the entire word). Where do they get their offers?
With so many other alternatives, how do they survive?

Posted a negative review of a business on Travelzoo website only to find that Travelzoo later denied my access to the Travelzoo website. Other negative reviews by others of this same business had also previously been deleted before I posted mine. Please note that review was not offensive in language but a clear description of a company's unscrupulous actions..

In Sept of 2020 I booked a trip for Crete Chania through Exoticca. That trip is scheduled in 19 days. The US has just put Greece as Level 4 (do not fly) travel ban. The US has also imposed entry restriction for the next 500 days on folks coming from Europe. Greece itself has imposed travel restrictions in Crete and Chania. Chania the town is currently in lock down and has curfews. Exoticca will not cancel my trip nor refund my money. How is this possible? How can they take your money, trying to force you into flying into a pandemic war zone?

Wow... what a meal this was! Tyddyn Llan was a chance find ahead of our trip to Wales, and we could not resist booking, and so glad we did! Fabulous, delicious meal, all beautifully presented and served by charming and attentive staff. So good that my friend, heading to Wales again in a few weeks, already has plans to book a stay here too!

I tried Travelzoo for the first time and was exposed to high pressure sales tactics from their vendor Casablanca Express. The bottom line is Casablanca did not deliver & Travelzoo would not refund. I would never use this site again and others should beware of this site.

We've always had great experiences with Travelzoo in the past. Traveling to Costa Rica with vouchers twice, using vouchers for weekends around California. I recently purchased a voucher for a hotel in Mexico. I tried emailing the hotel to book my trip, as instructed in the Travelzoo voucher. The hotel has never responded. I changed my preferred travel dates and emailed again, no answer. I contacted Travelzoo for help and they indicated the hotel replied to them and that I just needed to try different dates, but the hotel still didn't reply to my emails. I asked Travelzoo for a refund, since clearly something is wrong and Travelzoo is not backing up their service. I can't, in good conscience, purchase from Travelzoo again. And, am uncomfortable continuing to "harass" the small property with additional emails. How many emails is too much? Bad business Travelzoo. How can you not stand by your business, when the travel partner doesn't honor the vouchers?

Why do the Fly.com offers never show up as advertised on Travel Zoo? On numerous occasions after getting my weekly Top 20, I have attempted to find the advertised fare sent to me and have never been able to find that fare. This is misleading advertising in my books!

My wife and I have used Travelzoo for our vacation in France. It was really an amazing package deal and experience for us. Great hotels and no real problems. Package included car and airfare. Price was great, hotels beautiful, and driving in France a real interesting time. Traffic in Paris, and these really cool country roads. We will do it again

Thank you

Discrepancy price in site to price in the place. Ordered $80 and was charged sales tax on $180. They said our policy is to charge tax on the full retail value. Not a ton of money but when I tried to cancel the order they refused.

DO NOT USE THIS SITE! If there was a zero star, it would apply here. I purchased 7 movie vouchers - each good for 2 movie tickets and popcorn. I tried to use the vouchers, went step by step through dealflicks, only to get the message that "not enough tickets are available to use this voucher". The movie was Teenage Mutant Ninja Turtles which has been out for over a month. I went to the theater and bought our tickets at full price and we were the ONLY ones in the theater. When I called Travelzoo, I got the run around, they asked for "additional information" including proof I purchased the vouchers. I sent that to them. Now, 2 days later, they are asking for pictures of the tickets I purchased to the movie. They sold a product that was no good, fraudulent on it's face, yet they refuse to give a refund. I will be be contacting corporate and posting reviews on every social media website. Also, I am a lawyer and will be seeking all remedies available to me at law and in equity.
Carla

The tour was with Trafalgar and was a 19 day Britain and Ireland Panorama. It was a very unorganized tour. The hotels we stayed at were at the outer parts of the city. We arrived at the hotels late and there were usually no pubs close by and therefore we're eating at the hotel. Since we arrived late the museums were already closed.
The tour guide we had was less than mediocre

Travel zoo sold me a voucher but do not honor the deals. It is not a good practice. The voucher says weekend availability is limited yet, we called and attempted to use it twice. None of which was available. This is a scam.

I wish I had read the reviews before I had purchased a travel voucher for 2 nights in Philadelphia. Forget about Customer Service they are no help at all! This year as everybody knows-snow was a big factor in everyone's travel plans, it just seams like knowbody cares, just give us the money. I am still having a huge problem redeeming this travel voucher. I will never ever buy again. So Please be aware of just what you are buying.

Lovey day spent at the Cornwall Spa Hotel enjoying the facilities of the Spa, relaxing lunch & finished off unwinding with an hours facial & relaxation with a glass of delightful fizz. Highly recommended & can't wait to go again

Watch out for Travelzoo's Local Deals --and maybe their other deals as well. Bought a Certificate for local deal which expressly represented Dinner with $100 Value. No way could possibly be worth $100. Very limited choices and even ordering the most expensive items permitted-- max value would be $80--but that is misleading since restaurant has much better offers (including appetizer and dessert with entree ordered) so value was more appropriately $50. Travelzoo claimed only would refund in 7 days-- but restaurant not even open then. Plus there is no 7 day limitation on Intentional Misrepresentation and possible Consumer Fraud. Restaurant claimed Travelzoo fault and Travelzoo claimed restaurant fault-- do I and the hundreds other similarly cheated need to bring out an action?

To make matter even worse, restaurant demand gratuity based on the $100-- remember sertificate did not cost $100 and we did not order $100 of food even using the theoretical total a la carte prices.

Discount Airfares Hotels and Package Holidays

This hasn't been reviewed for a while. Click through to the country of your choice. You can sign up and Travelzoo will email you a weekly top 20 special deals for that location. They cover North America, UK, France, Germany, Spain, China Australia and Japan.

It might be long haul tickets, weekend breaks, hotel overnights or ocean cruises. Whatever, the prices are usually pretty good.

Worth a look.

http://www.travelzoo.com.