Travelzoo

We have used travel zoo 5 or 6 times now, and have enjoyed places we probably would have tried until we saw them on Travlezoo, We had the time and a good reason which was price, so we took advantage of there offers. We will continue to check offers. And tell people about the great deals.

I will never revisit this third rate Spa. A total waste of money. I was woken up at 6am by loud noises that continued until I gave up and went to breakfast. My complaint was fobbed off at every stage and much later on when I finally got a response to my emails I received what I can only describe as a work of fiction from an unknown person who assumed the authority to ban me from future visits after evading the legitimate points that I raised. My companion also complained about this and a separate matter and received a similarly disgusting response. Dishonest and profiteering management. Wild horses would not get me to return even if they came saddled with cash as a sweetner.

In the summer of 2016, hubby and I went to Washington DC for a monument/museum vacation. We purchased a bus tour package (they had a special buy 1 get 1) and we were able to get transported to and from several monuments and museums in a day. The tour was great and also has a very cordial and informative bus driver... all for the low price of $29. Most recently, we had to stay in Boston for a long weekend for business at a convention center. I wanted to stay at the hotel across the street for convenience purposes and only Travelzoo had the best prices out of all the sites: expedia, hotwire, kayak, etc. Never count out Travelzoo!

Just wanted to say I booked a trip through Travelzoo and ended up having to cancel it to change dates. It was painless switching the date with re booking and cancelling the previous booking. I have used Travelzoo a few times now and find them very good!

I find that Travelzoo often clogs my inbox with vacation offers that seem too god to be true, and once I click on the link and read the fine print, they usually are a lot more expensive than they advertise. They will advertise the worst time to go to a certain destination, for example. If there's a cruise involved, they don't include tax, gratuities and fees. The final prices would be 2 to 3X more than advertised, which is misleading to say the least. Travelzoo's lack of transparency in advertising makes me apprehensive of doing business with them and their 3rd party vendors.

Do not book with this company, they cancelled my holiday but would not give me a full refund only three quarters off the holiday value! Wot are the staff up to? I think they need a full investigation off ripping customers off!

Run. Stay away. Save your time and money. Booked trip to Asia (3 counties) with travel dates in Nov 2023. First deposit was in Oct 2022 and second in Nov 2022. Final payment should be in May 13,2023. On Feb 16 2023 I got email that I have to pay full amount by Feb 26, if I want to continue with booking and sign wavers (that in case of any problems with trip like Covid-it my responsibility (not company). I tried to call them but after an hours of waiting they hang up on me. Complete scam. I will call all federal agencies to get my money back. Stay away from Uto Vacation

They are not a reputable company. They do not honour their refund policies without a ridiculous amount of effort from the customers. I was one of the lucky few who got my money back, most were not so lucky!

I booked a two night stay at a resort in Colorado. Got confirmation number and e mail confirming the stay. Five days later my reservation got cancelled, I only noticed because my credit card had been refunded without my consent. Called Travel Zoo and no one could explain why. Tried to rebook and they said they kept getting an error with their 3rd party booking company Get a room. Meanwhile, I called my credit card company and all charges were approved and no issues on my side. I tried 2 other cards and the mysterious "error" kept coming up. I even called the hotel because Zoo told me they were the ones that cancelled it. I called the hotel and they had no record of cancelling the reservation but saw that indeed it was by the 3rd party. I took my business elsewhere, something smelled too fishy. I do not recommend trying to save a buck using this shady website. After 3 conversations with different agents, I gave up and so should you.

I love booking things on travelzoo. I know I can book with confidence and get the very best deals for great places and experiences. Always great value and perfect for gifts too. I know that all the hard work in finding a great offer has already been done for me...just click it and book it!

I understand when pandemic hits, we are in this together. What makes me write this review for today is I hope everyone learns from me. I booked a vacation package in early December prior to the pandemic. When this happened, I waited for a long time to have agent contacted me, practically passing our travel date. In the end result, if we asked for our refund, we will lose more than 60% of what we paid for our trip, and if we decided to get travel voucher, we still lose more than 40% of total amt we paid for. Pandemic is never anyone fault, but to see how travel agency treats its customer by robbing their customers money, I absolutely do not recommend anyone to book w them. Poor practice in principle and integrity of a business. Stay away!

TravelZoo has been sending me emails without my permission for years now. I have tried and tried to get them to stop but they won't. They have an unsubscribe at the bottom of the page but you have to make an account with them, including password, before you get into the site to unsubscribe. What kind of nonsense is this? I have blocked them time and time again but they keep getting into my inbox. Now I am getting emails almost every hour. Today, I did some research and found a phone number, I called to be told it will take time to remove my email since there are already many emails going into my inbox. I asked for a supervisor and their rep, Yamal, started arguing with me. Any company that has to keep someone hostage to keep up their numbers is a company you should never trust. Run from this nightmare. There are companies out there with good reputations.

I was planning to take my mother to China and my friend advised me to look at Travelzoo deals. I had been a Travelzoo member for several years, but never really opened their emails b/c I've heard rumors of customers running into booking issues with Travelzoo's partners and I haven't had the urge to travel in MANY years.

Anyhow, I found a great deal on Travelzoo from Sinorama Travel in February 2018. The price was ~$2400 for 2 ppl including hotel, airfare, and some "optional" activities, for visit to 4 cities in China over 10 days. Awesome deal, right?! I jumped on the deal and booked the trip for October 2018. Well...

Fast forward to August 2018 and I find out that Sinorama lost it's travel licence so turns out the trip was, indeed, too good to be true. Luckily, I purchased travel insurance...

Be very careful when buying vouchers from TravelZoo Canada (Toronto). I've been burned by two restaurants going out of business, and there aren't a lot of options to choose from when they give you a credit to compensate. And you may only find something at a lesser value. They were not sympathetic about the inconvenience - they would only credit the value of the voucher, and were very slow in responding. Consider other deal sites instead!

Does not honor 7-day refund policy! Stick to Groupon, LivingSocial and Amazon Local for your local deals. Customer service, together with Hotwire, among the worst customer service I've ever dealt with.

We had a horrible experience with Travelzoo after we booked an expensive charter boat advertised by Bridge Bay of Shasta Lake advertised on Travelzoo which unilaterally cancelled our trip one day before we planned to depart and Bridge Bay refused to provide us with any refund. Travelzoo only offered to provide a partial refund. This is not only an unfair business practice, it is entirely unscrupulous, misleading, and a breach of contract.

Travelzoo.com was the site I used to book my tour to China. When I found out I was unable to travel because their partner never booked me on the tour. They refused to help me. Their vice president of HR Lisa Oswald did nothing to help me. When I posted a negative review on their face book account they removed it. So when you read their reviews you don't see the tens of thousands of negative reviews because they remove them. All you see our positive reviews. Their platform on Facebook is a fake.

Date of experience: January 18,2023

I booked a room at Holiday Inn Express in Orlando through TravelZoo and Hotel Planner. I prepaid one amount but when I checked out of the hotel, the hotel receipt was for a lower price! Hotel Planner was not willing to adjust the price -- they stated that I had agreed to the price and that was it. A second issue was my rewards account with IHG. Hotel Planner asked for my membership number and included it on my reservation -- making it seem like I would be getting reward points for my stay. Not true! Booking through them did not give me points.

So, I learned my lesson... book directly with the hotel for the best price and for the reward points.

I wrote my review after a very stressful day trying to cancel travel plans. Travel zoo reached out to me and when I explained the situation and reason for cancellations they actually gave me a full refund, which I was fine with a credit too. I still want to make the trip, but due to the health hazards with coronavirus, it puts my more fragile health in jeopardy. I want to say thank you for travel zoo for the special consideration.

To those booking, proceed with caution, but that's with everything these days and read ALL the fine print. Travel zoo completely redeemed themselves and I plan to use them in the future again.

I just tried to book 3 rooms in the same hotel for my wife, and my two sons. The customer service rep had no information on the hotel. Ok. I understand. Then he said, I have to give him all my information 3 times. I said how is that possible? I'm paying for all 3. He said that's just the way we do it. 25 minutes later I was only up to room #2 and I said what if you don't have a third room? He didn't have an answer.
When we got to room # 3 he said he only has 2 rooms. Now I'm at the 35 minute mark. I couldn't understand have the words he was saying because he mumbled and I had to have him repeat everything. I finally settled for a third smaller room just to get this done. Then he said I have to pay all three rooms in full now. This better work out.
Any company that has the word ZOO in the name is probably a ZOO.

We were scammed by a travel agency called Utovacation that travelzoo repeatedly recommended as top deal. There is a reddit chain regarding Utovacation being a scamming agency and people have tried to tell Travelzoo to stop recommendation them, but it continued to do so. Which I had read the reviews and reddit earlier. I didn't do any research on the travel agency since it was recommended repeatedly by travelzoo.

We paid travel zoo for 2 for one lift tickets. The ticket voucher was only good for one ticket. Travel zoo posted the charge to our account, but said we would need to fix the problem through the ski resort which had nothing to do with it. Go directly to ski for free, costco or other offers to get lift ticket discounts.

They have a lot of great information and offers, but their information (at least on local deals) isn't always accurate.

They currently have a deal for "$45 - Whale Watching off San Juan Islands, Reg. $89"

The deal is false, As mentioned elsewhere on this site, always check the facts before purchasing.

The Island Mariner Corp site at http://www.orcawatch.com/ states that the normal cost is only $69.

They have an $89 offer, but it includes a dinner voutcher. I confirmed with the company that the subject offer does not include the dinner vouched, so it is really $45 for a $69 retail deal.

I don't know who provided the false information, but Travelzoo owes all current purchasers (over 2000) an explanation and an offer to cancel if desired. I've emailed and phoned Travelzoo with this information, as well as explaining the error to the Travel Company, Island Mariner Corp.