TRIANGL

Yes, I read your return policy.

You are the only online store I know that does not take returns and at least offer "online credit" to still use at your store.

So, because over the holiday 14 days for a gift was not ample time to return once she tried it on. We are left with an item she will NEVER wear because it is too small. Yet, still has tags, and every other store we shop online with would accept the return.

We will never shop from your store again.

Happy to exchange for a larger size. But doesn't seem that is even an option. Pretty defeating as young women attempt to purchase swim suits online.

POOR CUSTOMER SERVICE!

I ordered several bathing suits for my daughter totaling $37 four weeks ago with the assumption that shipping is 3-5 days per their website. It is a month later - no package in sight. I am not able to track my order - the bogus tracking number goes to some 3rd party tracking app that has no information, and each email I send seeking status and then requesting a cancellation and refund comes back with info that the order is 'in transit' and to be patient. Very dissatisifed with the experience and doubt we will ever see the merchandise. I would steer clear of this company!

Do not order from this company. The size guides online are terribly misleading. Based on measurements that I triple checked I ordered the size corresponding to my measurements. Once the bathing suit arrived it was TINY and did not match up with the measurements for the online size guide. I submitted a return request, I was required to pay $30 CAD shipping to send the package. After weeks I received an email claiming they received the package and would refund my money. They refunded the initial price of the bathing suit but not the GST that I paid directly to them at the time of checkout.
I understand not refunding duties and taxes paid to the delivery service/customs on delivery but refusing to refund a GOODS tax that was paid directly to them once the goods are back in their possession is unheard of.

Beware, sizes are about a size smaller than what you're used to. Also beware they have a 14-day return policy that they won't budge on. I returned from 10 days of work travel the night before our vacation. Cute suit, but when I tried it on that night, it was too small. We left the next day. I tried to return/exchange the suit when we got home. They said it had been 20 days since the item was delivered and refused to return or exchange the item. I now have a suit that will never fit me, thanks Triangl. There are too many other options, buy somewhere that has customer service.

This specific swimsuit faded quickly after washing in warm water. I believe if worn in warm water such as warm pools and or hot tubs this will easily fade. In the picture I compared the original color to how much it faded! Clearly this suit was made using very cheap dye. Definitely not worth over $100! It really is such a shame considering how cute their swimwear is.

This company used to be ok but something is going on they cannot answer their chat they cannot give A return response for a simple exchange after 9 days the suits are beautiful but not worth the hassle

Let me start off by saying that I really tried to love this company. I ordered a pink suit from them called the Lotus or something and I received it pretty fast. The quality was terrible, it didn't come with a crotch sticker and it didn't fit so I returned it. I had to jump through hoops to get it returned but I eventually got it sent out to the warehouse. Along the way their service was rude, they had me send multiple pictures of the untouched swim suit and all this bs. In conclusion I never got my money back so I lost a swimsuit and 140 dollars.

I bought a top in size Small and got a top XXS. I had to send 3 emails to customer service to get a reply that they allowed my exchange finally. I was informed that I had to pay to send the item back because they didn't provide a return label. They sent me the wrong size, and I had to pay $26 to return it. Terrible customer service, no phone to contact. The chat is awful, and they turn down the conversation while you are writing to complain. I want my money back and won't pay for their mistake. I never bought a top XXS. It was my first purchase and the last one, for sure!

First time I wore my bikini, the bottoms were destroyed just by sitting on the side of the pool. I emailed triangl and told them about it, they refused to do anything about it until I threatened to leave an honest review - they ended up sending me a new pair of bottoms (that I am reluctant to wear because I don't want to destroy them too). I am currently on holiday and have a NEW problem - after swimming in the ocean and hand washing my bikini, I hung it up next to my white singlet and it LEAKED colour all over it. These are crappy Chinese made bikinis and I cannot believe the markup on this crap. Never again.