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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 3.6 stars from 2,283 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and quick response. Trip.com ranks 12th among Hotels sites.
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I have been with trip.com for a few years now I don't need to use anyone else.Prices a great amazing honest service.Highly recommend no headaches easy and reliable app.
The hotel booked was extremely dirty and did not meet expectations. Unfortunately, the hotel was being difficult and refused to change the duration of our stay. However, Violet did her best to negotiate with the hotel, to no avail. She tried a few times but in the end, she could not do much since the hotel refused to refund. However, Violet still did her best to provide goodwill compensation which I am grateful for. She's super patient, understanding, and I felt heard despite the situation.
Hi Angelica D,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
With all the promos on app. For 11.11, even though promo code was copied, I could not find anywhere to enter them.
Airfares published for 11.11 was not the same when searched. Feelings of being bait and switched.
Hi Ed L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Flight to L. A. with airCanada: all good.
Return flight with Flair Airlines: people at the airport not very welcoming, no hello, how are you, thank you, please...
Plus why do you offer flight with Air Canada that allow a carry on included and the return flight with Flair Airlines where you have to pay extra? It makes no sense.
Pay way too much money as price were in USD should have paid same price but in CAD.
I will never use your website anymore to book a flight or anything else.
Dear Aurelien A,
Thank you for alerting us to this concern. Each airline has its own policies and fees for carry-on and checked luggage. These differences can sometimes lead to inconsistencies when booking flights with multiple carriers. We recommend reviewing the baggage policies of each airline during the booking process to avoid unexpected charges.As for the currency issue, flight prices are often displayed in the currency of the region where the booking is made or the airline's base currency. We apologize for any confusion this may have caused and appreciate your feedback. We appreciate your patience and understanding in this matter.
Easy to modify or cancel hotel bookings and fast refunds. Great customer service, have used this site for booking flights, hotels, trains & tours for couple years.
Hi Louisa C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I used trip.com for a short visit to cairns. The booking process for the flights was easy and quick. I was even able to reserve my seats when booking. The hotel booking was as simple and well priced. I will continue to use trip.com for all my travel needs.
Hi Rohan C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip helped me get the best value flights, saving me money and time instead of booking directly with the airlines. Helped identify best deal with checked baggage included.
Making the booking was super fast thanks to passport scanning tool
Hi Nc From Perth C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Our Jetstar flight was cancelled. After a full day of delays waiting in the airport. Because we had booked through a third party, the Jetstar app would not recognise our booking number. We did not get any communication. Less than ideal when other passengers were able to easily check and rebook. Now flying 24hrs later and have lost a day of our trip and incurred costs at both ends - unused booked accommodation etc.
Dear Rachel M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I feel very safe and comfortable to travel with trip.com! They immediately contact me with notices such as time and gate changes. Thanks I had a great flight with ya!
Hi Misaki Y,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I visit 1st time on trip and booked a flight on it i have a middle name on my passport and when i make a booking there is no option on the form for middle name only the option come first and last name i contact to customer service they say you can submit as it is wait for issue ticket we can make a change after 2 days i received a ticket then i call again told the whole story they say we can make a request and we take care of it after submitting a request they took 2 days for that request and now i can charge for this request on it wow what a service
Dear Farzan H,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Booking no. **************
I would like to express my sincere gratitude to the customer service representative who assisted me. They were incredibly professional, patient, and efficient. When I was dealing with a fraudulent hotel, they quickly verified the situation, helped me cancel the reservation, and successfully arranged a full refund for me.
Their support made me feel truly safe and confident using Trip's services. I am extremely satisfied with the outcome, and this experience has made me want to become a loyal Trip customer.
Thank you so much for the outstanding service!
Hi Nick Y,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
The ticket prices are very cheap but can change very instant and everytime I try to pay it's always sold out, overall satisfied but it's kind of lack on that
Dear Fitri N,
Thank you for your feedback. We apologize for any inconvenience caused. We strive to offer competitive pricing and understand your concerns. While price differences can occur due to various factors, Trip.com provides comprehensive customer support, a user-friendly interface, and exclusive deals that enhance the overall booking experience. We also want to let you know that the passengers can see the price of the service at the time of booking and decide whether it matches their needs or not. If the requirements are not met, the passenger has the full right to terminate the transaction before the booking is completed. We appreciate your understanding and are committed to improving our service.
I will never be using Trip.com ever again for flights. A 24 hour free cancellation period would be nice, regardless of whether a "flexibility plan" was purchased or not. I will not be using Trip.com anymore and will be booking with airlines directly.
Dear Ej J,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I booked with an incorrect name, and customer support helped me cancel immediately and applied a full refund, which only took 24 hours to process. I rebooked with them again, and will continue to monitor the site for upcoming travel deals.
Hi Ro T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked travel needs to be in date order of travel rather than date of being booked. With many bookings made and changes occurring, it's not easy to determine if all travel arrangements have been made.
Using Trip Coins should be an up-front menu choice rather than at checkout/booking.
The process of price matching with other website's offers is cumbersome and confusing. It's just so much easier to choose the cheaper option than spend hours trying to save a few dollars with Trip. Trip needs to use an AI program to immediately determine a comparison site's offer is better value, or not. This is an easily programmable function.
Hi Rob R,
Thank you for taking the time to leave us your feedback. We appreciate it, as your comments help us improve our services.
We recommend using the Trip.com app to better manage your bookings and check your Trip Coin balance.
Thank you for your continued support. We look forward to serving you on your next journey with us.
Find better trip with awesome connections, having ample time to transfer from domestic to international airports, which is fantastic! Cheers!
Hi Ryan Rap R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
When I'm in China, I always use Trip.com to book flights and hotels... it's easy to use, there's a good selection of hotels and flights... and the whole process is smooth...
Hi Ellen Z,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booking with trip dot com is a click away to your desired destination, options are right there, no overthinking, very easy to navigate.
Hi Iluxe i,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I bought an airline ticket. Since then I get multiple emails daily, I unsubscribe but they keep coming. Delete my email address
Dear Pm P,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I used Trip. Com for flights and hotel booking it is convenient especially for China trip. My trip become easy.
And also for South Korea trip also.
Hi Moi M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adam T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.