Trip.com

Cancelled our flight the airline issued vouchers as a refund; initially issued the wrong amount, after several hours of my time wasted the full vouchers were issued. However could not be used as they were issued to trip.com; their customer service was very attentive but after 14 days haven't solved the problem.

It should not take 14 days of constantly messaging and emailing to get a simple refund (that can actually be used) for a flight the airline cancelled.

Booking- number *******6259

*Situation resolved with a full refund and extra voucher very happy.

Found them really good to start as they respond quickly, how ever I needed to make a flight change (which they assured was free and simple) after following all procedures I am repeatedly having my requests cancelled, with no reason they are blaming the airline but the airline are stating we have reserved seats- trip just need to authorise it. It has been a week and I am still no further with my change. It takes up to 24 hours to get a response. Managers do not exist, was told a call back with in 1 hour. It's been28 hours and they have now said it will be another 24.

This is supposed to be my trip of a lifetime and I have saved for 3 years. They have completely ruined it and will not let me change my flight. They have also said I will need to pay over £1000 when the airline are confirming it is free.

What kind of company you have trip.com you're more than a scammer
If they want to book a ticket just like a jet plane to get the money
But if we want a refund because of your fault it's takes months now your still nớt answering us why? Pls we need a refund before we will find a complaint against your company

Travelling with a family it is important to seat together the service to select seats is offered when booking to no avail on multiple occasions the feedback was not able to book seat selection. On the third time of contacting customer service a very unfriendly representative told me to go to the airline myself. Why doesn't Trip.com just be honest and advise they cannot always book a seat selection or better still do not offer the service for which they charge. I will be waiting for the refund. Will not be using your service again. Hopefully there is no other need to contact the unfriendly customer call centre wherever they are based.

Terrible service, rude, extortionists, try to pinch any penny from you even if they are wrong and then threaten your existence since you used them. Avoid them at all cost, the original price you think you will pay will never be worth the trouble to actually get it.

I had tried booking a ticket from Bangalore to Vietnam by this website. The airline cancelled the flight from their end 2 months ago. It has been 2 months now post following up with Trip.com for my refund. They are always giving dates and not honouring it. They are pushing vouchers instead which is not required as the flight is not listed with Bangalore airport. Please do not go ahead and book any tickets from the website as they are cheating the customers by providing wrong information and not refunding the amount.

Seriously, they just don't want to help me! This can be done in a easy way but they can not be bothered!

MOre bad review coming, hope those 1 million viewer will come to recognize this and just go with booking.com or hotels.com are better than this crap!

Beware... Trip.com changed the flight I was booking mid process and will not take responsibility. Their customer service said they will launch an investigation and get back to me in 24 hours. They did not. They won't offer a refund/credit and it would cost the price of the ticket just to change it. For your own sake do not use this website. I used it to save a couple dollars and now I had to buy a whole other ticket (not through them of course).

DON'T BOOK THROUGH THEM.

I've book a few times with trips.com and I've realized you are better booking directly with the airplane, hotel or activity website. If you encounter any problems trips.com won't help you in anyway. They just gonna answer we will contact you, but they won't. They don't care about their customers and maintaining good relationships.

My last last trip to Orlando, hotel, plane and a ticket to Universal was again problematic. I've had to make a change to my universal tickets, and since I did not book through universal, they did wasn't able to make any changes. Something that would have cost me around 10$ to modify, I had to buy news tickets for 400$.

Trips.com, didn't care at all, didn't try to help me, didn't propose me a credit for future use, or anything at all. They just don't give a f...

I still have three trips to book this year, and it's won't be through them. Save yourself time, money and pain and book directly from the company

Don't trust trip.com. Total an responsibility. There is no responsibility and give you wrong ticket.please don't any ticket from trip.com.we bought the ticket and pay one ticket. When we getting booking confirmation. They told us that's deferent ticket here. Its not connected flight. And sad to us go out then come for other flight. But mom don't have turkish visa.pleas don't buy any tickets from trip.com
Thanks

Very disappointed with their service and I won't use Trip.com anymore.
My parents' flight was in Mar and I requested to change it since early Feb. I contacted "Trip.com" many times through email, phone call and even messager. The same answered I received was: "We will submit your request and get back to you", and nothing came out.
Today, after the flight departed, I was told that it was no longer able to change it and they could only request try to get the tax. It is very irresponsible of them.

I reserved a flight with trip.com with a deposit of part payment, although they sent a confirmation email to say the flight was reserved they did not send a reminder email to let me know that this trip needed to be paid in full and I missed the cut of date. When I messaged them to see if they would still honour my booking they just declined and said it was policy. They were totally unhelpful and unwilling to give me any leeway. Be aware when booking with this company.

As I was inexperienced, I bought a ticket by this agency without checking reviews in advance. After a day I realized part of my flight was cancelled by airline but after two months and despite numerous requests they didn't provide a new ticket and didn't refund my money. If I could I would sue this company but I haven't found the right way for suing them yet. Just don't ever have business with them.

Airline has cancelled my flight and processed full refund to them a day later (confirmed with the airline) and 3 months later, I still have not received my money back from trip.com, despite calling and messaging them multiple times. This is an absolute joke.

I booked and cancelled my trip within 10 minutes and they charged me USD $501.00 for a refund fee. When I called to ask why they charged me, they said it's because I didn't call them but instead cancelled the flight myself. But there was no such notice or clear/easily visible writing that stated this. This is seems highly unfair and ethically questionable. I have never had this issues before and find it insane that they would charge me that much. Also, customer service was rude, they kept trying to blame me for the issue-- one representative lied to me and told me I cancelled an hour after I booked, and I had to send proof that this was not the case. I would highly recommend booking with another company

After you have booked nothing is possible, even not after 5 minutes the booking is made. Once you made a mistake they'll earn from it. I am surprised that this bad behavior is allowed in Europe! Never will book again!

Booked China Southern Airlines with Trip.com. Arrived ok but return flight was cancelled. China Southern refused to change my flight home as the passenger details (passport number) on ticket was incorrect. This was not picked up on the flight to China from Melbourne. I paid $800 for a one way ticket home. After several months of debate now I am told that I will receive nothing for the cancelled flight. Apparently, 'since the outbound flight fare is higher than the round trip'.

I had an utterly horrendous experience with Trip.com trying to sort out flights which were changed and cancelled on me. Truly the level of complete incompetence and inefficiency from the "customer support" team to help me change flights was astounding. Do yourself a favour and NEVER book flights through Trip.com. You will save yourself a huge amount of needless stress and anger.

Trip.com your handling of the Covid-19 virus has been absolutely appalling. I received an email on 2/6/2020 saying if i cancels my flight before it's departure it will be eligible for a full refund. I am now being told this email was a lie and that your company will not stand behind it. They will stand behind their second email sent a month after the first on 3/6/2020. I have used your site many times and i am appalled by this. Trip.com