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Poor customer service unwilling to help even when the mistake is on them they say it isn't and you don't have a say. BTW screen name Promise with the escalation departments claim they have no supervisors which explains why it's screwed up.
Tip for consumers:
This is a travel agent through our company and is optional that we use for most things but you can legitimately get around it. I promise I will going forward this is about the 3rd time there was an issue and they either can't or unwilling to help.
Products used:
This is a travel agent through our company and is optional that we use for most things but you can legitimately get around it. I promise I will going forward this is about the 3rd time there was an issue and they either can't or unwilling to help.
Not only does the company not refund the $20 fee after a cancelled trip, they take ages to give you your refund for the flights/hotels. So they steal from you after providing average overpriced travel services that any other booking service provides.
Free Amazon Card! Said the e mail just fill out a questionnaire. Sure then a call, then another then another? No I am not interested. I was and it wasn't what I wanted. So Allen, then Ryan Chien wasted an hour "Ryan is inviting you to a scheduled Zoom meeting." They intentionally pulled a bait and switch. Didn't follow through on a promise for my attention...
What kind of service if I would have done biz with them!
Scary
Tip for consumers:
half way through :
TripActions + client - Demo Call
Hi ,
We are looking forward to showing you the TripActions platform. An agenda for our conversation is included below, please let us know if you have any questions before our call.
Agenda:
1) Quick introductions & understanding
2) TripActions demonstration (booking, inventory, policies, admin analytics, duty of care, etc)
3) Plan next steps
https://tripactions.zoom.us/j/*******521
Dial-In: +1 *******656
Big waste
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