Poor customer service unwilling to help even when the mistake is on them they say it isn't and you don't have a say. BTW screen name Promise with the escalation departments claim they have no supervisors which explains why it's screwed up.
Not only does the company not refund the $20 fee after a cancelled trip, they take ages to give you your refund for the flights/hotels. So they steal from you after providing average overpriced travel services that any other booking service provides.
Free Amazon Card! Said the e mail just fill out a questionnaire. Sure then a call, then another then another? No I am not interested. I was and it wasn't what I wanted. So Allen, then Ryan Chien wasted an hour "Ryan is inviting you to a scheduled Zoom meeting." They intentionally pulled a bait and switch. Didn't follow through on a promise for my attention...
What kind of service if I would have done biz with them!
Scary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members