• Tripadvisor

Tripadvisor

Is this your business?
Write a Review

Overview

Tripadvisor has a rating of 3.0 stars from 608 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tripadvisor most frequently mention customer service, credit card, and several times problems. Tripadvisor ranks 1st among Travel Guides sites.

  • Service
    77
  • Value
    66
  • Shipping
    24
  • Returns
    27
  • Quality
    62
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
8
37
See all photos
How would you rate Tripadvisor?
Top Positive Review

“Good”

Kathylene M.
7/27/20

Trip advisor is a worldwide platform that helps travellers who love travelling around the world know, get insights of new places to plan their next trips. It provides quality and good information in all areas right from culture, food, hotels, restaurants and everything travelers love to know.

Top Critical Review

“Platform is pure garbage”

Nick T.
6/3/24

Trying to leave a review it keeps throwing me out Telling me to log in when I'm already logged in An absolute crock of $#!£ Never again, not wasting anymore time on this clearly lefty, woke organisation

Reviews (608)

Rating

Timeframe

Other

Reviews that mention popular keywords

trip advisor (95) customer service (26)
Thumbnail of user janer34
2 reviews
7 helpful votes
  • Send Message
September 19th, 2015

Trip Advisor really gives you the full picture of where you want to go. Sometimes I feel people worry about non important things! But it gives you a good sense of facilities and what it's actually like-- we all know the pictures aren't always accurate! I love how easy it is to navigate, the built in maps and most of all the city guides with the best rated things to do. It always helps find some hidden gems, if go back through enough pages!

Thumbnail of user stephaniea5
3 reviews
4 helpful votes
  • Send Message
March 8th, 2013

I love this website to get to know nice restaurants or pubs/clubs. Used for the first time when I went to Marrakech and it was a great way to find my way to nice places in a place that I visited for the first time. Started using it for other cities since then and got to know quite some hidden gems. Of course there are also some users trying to promote their own business in general I have found the reviews to be very helpful.

Thumbnail of user jamesl96
5 reviews
8 helpful votes
  • Send Message
September 25th, 2014

Traveling is my most lovable think in my life and I went so many countries to enjoy my many vacation times. Four month back, I visited Singapore with the help of tripadvisor site and they make my journey very easy. They booked hotel room and vehicle booked I reach there and I got a good guide too.

Thumbnail of user herveh
2 reviews
2 helpful votes
  • Send Message
November 20th, 2011

This is an excellent site for hotels. It gives accurate information and allows to make a well thought selection based on price and reviews. One caveat though. It happened to me once that a hoteI I had selected was considered as "full" for the dates I wanted. I called the hotel and there were still rooms available at a similar price as the ones listed by the site. So check first with the hotel reception in such case.

Thumbnail of user jeanr22
4 reviews
11 helpful votes
  • Send Message
April 9th, 2016

For those who don't realise, it is very easy to get fake reviews added to a business to bump them up the ratings. Some businesses give incentives (bribes) to customers to place reviews. Some even get friends and family to add reviews. If you do not join in the 'game' the number of reviews will be significantly lower and you will sit lower in the ranks. Lets face it, we are all getting a little 'review fatigued' now.

Tripadvisor will never address this as they want businesses to compete and to proliferate their brand - very clever! There are genuine reviews but within the mix of the less than truthful versions it all becomes a bit unreliable really. The verified reviews you get from other sources, the big OTA's, are great in one major way, you can only leave a review if you book through them, so they are far and away a more trustworthy resource for knowledge.

Thumbnail of user kobeb14
2 reviews
2 helpful votes
  • Send Message
March 19th, 2017

And outstanding resource filled with numerous opportunities for accomodation, and moreover - reviews from travellers from all over the world. Greatly helps to decide which particular place to stop in and what to expect when you come there. All good - thanks!

Thumbnail of user maryg381
1 review
0 helpful votes
  • Send Message
April 1st, 2018

We checked I. Had the most pleasant experience Ive ever had checking in to a facility! Matthew was amazing and very helpful I would definitely recommend the hotel because of him! I have traveled many places And felt very welcome at this facility

Thumbnail of user kevins2265
0 reviews
2 helpful votes
  • Send Message
January 22nd, 2022

I was recently writing a review and one of the questions. Was did they provide a mask for unvaccinated. First off how the hell I am supposed to know. Is the restaurant even allowed to ask. Lastly vaccinated still spread the virus. What a stupid question

Products used:
Why would they ask if unvaccinated are given a mask.

Service
Value
Quality
Thumbnail of user kerryd22
1 review
5 helpful votes
  • Send Message
May 13th, 2017

They offer owners a "Free" listing, then cannot sync with VRBO and do have charges of $200 for cancellations.
Run like hell if you get a call from anyone w an Indian accent making promises.
They do have charges and lie to you!

Thumbnail of user debbiei5
19 reviews
43 helpful votes
  • Send Message
August 29th, 2016

I use Travel Advisor for information pertaining to vacation travel, but the site is also very helpful on information for your local living area. I search for open restaurants on Sunday and holidays. It's great NOT being redirected to other sites to have my questions answered.

Thumbnail of user mariam771
6 reviews
21 helpful votes
  • Send Message
October 7th, 2019

They have tons of resources and I found that very helpful for my visit to Europe. From booking to exploring local places and restaurants, it was a pleasant experience. But their customer service was not very good. I had to wait long to get hold of someone and I didn't find their support team very friendly. Except that, everything else was good. I don't mind using their service again.

Thumbnail of user erikk14
3 reviews
7 helpful votes
  • Send Message
March 28th, 2016

My only complaint about TripAdvisor is that it's seemingly impossible to search for and review businesses that don't fit into the categories (e.g. Hotel, car rental, etc). I wanted to review booking.com but couldn't find a way to do that.

Otherwise, I like their website.

Thumbnail of user ankurm
1 review
4 helpful votes
  • Send Message
August 21st, 2010

They are dishonest. I wrote a review for a website in a very polite fashion. It was genuine but negative feedback about the hotel. To my surprise the review was removed by 'tripadvisor' within 48 hours.

Thumbnail of user alym52
1 review
1 helpful vote
  • Send Message
September 5th, 2023

When booking a tour in your app, I accidentally selected the wrong one. I contacted you immediately, literally within 1 minute. You refused to cancel without a 100% cancel fee, even though my intention was to cancel and book the correct one.
I understand that it was a late cancelation but it was also a late booking and the tour company would not have commenced any plans for my tour and were most likely not even aware of it within the few minutes it took between booking and cancelling! I feel it was very unreasonable and unfair, to not offer any type of leniency in this situation. Especially when your whole product is based around the customer using a self-serve app. This cost me $1500. I better not use you again in case I make a mistake, best to use an agency or book through hotels.Thats the message you're sending to customers when you don't provide any cooling off period for mistakes/errors. I mean- seriously- even a 10-20min window.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sanaaa
8 reviews
7 helpful votes
  • Send Message
December 5th, 2016

This is my fifth year to rely on this marvelous site to arrange my summer trip with the family especially to choose places of attraction and shopping spots, so easy to use the only thing you need is to place your destination and search, then choose from side list of categories weather you look for hotels, attraction or shopping malls, accurate addresses to copy and load in your google map to save it in your places,,, you can also see it on map from the same page.

You also get benefit from the members reviews which helps a lot to know more about the place and weather to put it at the top of the list or not.

Many thanks and appreciation to the team standing behind.

Good luck and all the best.

Thumbnail of user violetv
5 reviews
8 helpful votes
  • Send Message
November 1st, 2013

It is very difficult to gather all necessary information when planning a trip, especially a trip to a different country. Google search results could be voluminous. Luckily, Tripadvisor save me the trouble.

Thumbnail of user guidet
2 reviews
0 helpful votes
  • Send Message
September 18th, 2012

This website have a lot of tourist agency staff pretend a tourist guest, to promotion their website business, and reply themself questions, suggest compare acquire more information from other website, Never believe the forum or question and answer from the website, some price is higher than normal price.

Thumbnail of user yuliaz1
6 reviews
37 helpful votes
  • Send Message
February 20th, 2017

TA is an excellent resource when it comes to making decisions on restaurants, hotels, travel, etc. They blow yelp out of the water! I consult TA on an almost daily basis as I find it to be very reliable.

Thumbnail of user janab16
1 review
1 helpful vote
  • Send Message
October 7th, 2017

I use this site together with Booking one and these two are the best on the net so far. Didnt let me down on my bookings even once and another plus for them - you dont need to pay the site when you book, it is okay to communicate with the hotel directly after you order a placement.

Thumbnail of user natm46
1 review
2 helpful votes
  • Send Message
July 3rd, 2022

Dozens of my reviews got deleted and some never published! TripAdvisor is an advertising agency and not an honest broker! I do not trust trip advisor with ratings! Look at other reviews and compare! This place is ministry of propaganda for profit!

Thumbnail of user ml63
9 reviews
35 helpful votes
  • Send Message
January 27th, 2016

I love the pics that people post! I have our entire vacation planned out before we ever leave home! Once we are on vacation, we are just having fun & never wasting half a day trying to figure out what to do!

Thumbnail of user charmint
2 reviews
6 helpful votes
  • Send Message
August 23rd, 2016

Trip Advisor is a good resource for travel information, but it has become too greedy trying to sell, The pop ups and spam are too much. One should to be able to ressearch for trips with out one's mail box getting filled with spam.

Thumbnail of user kathyh3
37 reviews
339 helpful votes
  • Send Message
August 8th, 2011

Like any site that has reviews, (including this one) you have to read ALL the reviews carefully. Super high ratings that give glowing reviews of a 2 star hotel are normally bogus, and reviewed by employees. If you look through all the reviews tho... you will really get a good idea about a property. Look for consistency in the reviews. If someone complains over and over about service, even tho they have a high rating, chances are there are problems with the service. I constantly consult tripadvisor before planning trips, and once I learned the tips I have outlined, I have not been disappointed.

Thumbnail of user dotm8
2 reviews
0 helpful votes
  • Send Message
March 21st, 2018

Have been to Flippers when visiting Ft. Myers and Bonita Beach area -you should try it? Food was really amazing and so were the drinks - little high for evening so we always do lunch. I hope you will try it.

Thumbnail of user dedelarrychris26
1 review
1 helpful vote
  • Send Message
March 31st, 2023

Don't book through them. Drove 4 hours to only find out that the hotel canceled my reservation because trip advisor didn't send them my card information. I ended up having to pay an additional $300 so me and my children would have somewhere to lay our head. They did not try to compensate me one dime. The hotel blamed them and they blamed the hotel. Totally ruined our trip. Save yourself the trouble and don't book through them ever. Let's add that the room looks old outdated and dingy

Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Reviews of hotels and other travel information.

How do I know I can trust these reviews about Tripadvisor?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Tripadvisor?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business