• Tripadvisor

Tripadvisor

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Overview

Tripadvisor has a rating of 3.0 stars from 608 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tripadvisor most frequently mention customer service, credit card, and several times problems. Tripadvisor ranks 1st among Travel Guides sites.

  • Service
    77
  • Value
    66
  • Shipping
    24
  • Returns
    27
  • Quality
    62
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
8
37
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How would you rate Tripadvisor?
Top Positive Review

“Good”

Kathylene M.
7/27/20

Trip advisor is a worldwide platform that helps travellers who love travelling around the world know, get insights of new places to plan their next trips. It provides quality and good information in all areas right from culture, food, hotels, restaurants and everything travelers love to know.

Top Critical Review

“Platform is pure garbage”

Nick T.
6/3/24

Trying to leave a review it keeps throwing me out Telling me to log in when I'm already logged in An absolute crock of $#!£ Never again, not wasting anymore time on this clearly lefty, woke organisation

Reviews (608)

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trip advisor (95) customer service (26)
Thumbnail of user mannyh
10 reviews
22 helpful votes
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April 27th, 2014

I'm a big fan of this site for personal travel -

However, and I don't know if this can be considered a criticism, but sometimes, it feels like it is too much information with filters not really as helpful as they could be.

I don't take any personal trips without consulting this site, but sometimes, get a few ideas and then search other web portals for greater detail.

Thumbnail of user davida149
2 reviews
0 helpful votes
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January 23rd, 2015

A month before i was willing to spend my Christmas on a fabulous place which should be memorable always, Contacted with TripAdvisor and received more than i ever thought. I just want to wish you guys a very good luck and thanks.

Thumbnail of user pablos26
8 reviews
1 helpful vote
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January 18th, 2021

Sometimes you can find a useful information about different places. But sometimes there's a total lie! And I don't like their website design, it's not convenient. A year ago I booked hotels here all the time. But now I use another service.

Thumbnail of user ritam17
3 reviews
5 helpful votes
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August 10th, 2015

I had used Trip Advisor occasionally but after a really bad restaurant experience in Denver, I decided to never try a restaurant while traveling without consulting it first. It has proven to be invaluable to my family when we travel and even locally when we want to look up a restaurant. Recently we found some great restaurants by using it and have not had a bad experience by following TA. It is good for hotels too but for attractions in new cities and restaurants you can't miss with it.

Thumbnail of user christined11
3 reviews
7 helpful votes
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March 3rd, 2014

Trip Advisor is not so different from the other travel sites. However, what I really like best about this site are the amateur photos taken by the travelers. For example, if you are looking for a hotel, you would see more than 50 amateur photos that simply show you what the hotel looks like in actual. Honestly, I don't think I can find that elsewhere. You would normally see pictures taken by the hotel themselves, so it's usually very much edited.

Thumbnail of user stephenw85
13 reviews
15 helpful votes
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August 13th, 2016

Ok its a while back but I`ve been there 4 times and this site has been spot on with the hotel reviews. Every year I add my comments to the site on a regular basis and have had over 25,000 people read my write ups!

Thumbnail of user vincentb
3 reviews
7 helpful votes
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February 28th, 2015

After having great satisfaction with other areas of Tripadvisor I attempted to use the vacation rental area for an upcoming trip.
After making 4 attempts at rentals and not hearing back from any of the owners I chose to use VRBO and got a booking within the hour. Tripadvisor needs t hold the owners who list with them accountable. Inquiries should be answered and booking made, otherwise the owners should be dropped from the database. Period

Tip for consumers:
Use a different website when making vacation rentals

Service
Thumbnail of user jayc172
3 reviews
0 helpful votes
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March 24th, 2018

I assume it is good since you are associated with them; you seem good. I have never used travel agencies, only church related groups or organizations like CIE Tours. I notice other reviews; take a look at them.

Thumbnail of user cherylk16
15 reviews
17 helpful votes
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August 10th, 2015

I use trip, advisor extensively when traveling to find reviews of restaurants and hotels. They are also a great way to find out about free things to do in a town.

I don't expect any place to have all 5 star ratings, because that is not life. I look to see how people report a problem handled and if things that bother them are the same things that bother me. For example, if people report that the front desk is rude at check in, that's not a biggie to me. Life is too short to be upset by rude people. However if they report a room is dirty or has bedbugs, then I stay away.

It's a great way to get a real feel for a place

Thumbnail of user janl32
5 reviews
5 helpful votes
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September 28th, 2015

Whenever I plan, I always consult with TripAdvisor, I truly appreciate the time the guests are giving to write their comments, experiences, tips, guidelines that really helps a lot for the reader to make a decision. Though everything will be my decision at the end of the day, I feel more comfortable and secure when I read information. It gives me a real glimpse on how the guests feel towards their experience especially when they share their photos.

Thumbnail of user janeb51
7 reviews
84 helpful votes
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May 6th, 2015

I love trip advisor - people around the world contribute to its success, and it's always great to hear stories and suggestions from fellow travellers. I find most of the reviews to be genuine, and TripAdvisor has much of the world mapped out. There are lots of other websites out there that talk about a hotel or restaurant's quality - but I always cross check it with TripAdvisor. Good job to the guys who created it.

Thumbnail of user oliviaw64
6 reviews
3 helpful votes
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September 20th, 2018

Very convenient to learn all the details about the trip. You can even plan your route.
I like when everything is prepared before head, so you don't have to think of anything during the trip and just enjoy it. It is a pleasure to deal with this site.

Thumbnail of user susanf30
3 reviews
13 helpful votes
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June 29th, 2015

Whether we are planning a road trip, an overnight, a cruise or travel to Europe, I always use Trip Advisor to help me plan. Where should we stay? What are the best things to do? Is there an unusual tour we could on? A Gourmet Meal? Answers to any question on the Forum.
I can find all this information and more.

Thumbnail of user scottb122
18 reviews
62 helpful votes
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November 30th, 2015

This is one of the Travel Sites which is straightforward! I have written over 216 Reviews on this site. Accuracy is based on ea. Individuals opinion; which can be objective or subjective! In addition, both domestic and international perspectives are given on travel destinations... restaurants... places of interests... As the educated consumer... the choice is yours!

Thumbnail of user mariai1
3 reviews
6 helpful votes
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November 4th, 2010

It's a great scam, guys. When you write positive review about hotel they will post it. But if you had troubles with hotel or service they won't let you post bad review with low rating. Thought depends on how much hotel paid for them. So bad hotel on their site will have perfect reputation and you won't have rights to tell the truth to people. I don't believe tripadvisor anymore and suggest you not to believe them too.

Thumbnail of user hotelglamouri
6 reviews
13 helpful votes
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September 6th, 2013

This site favors th user, but does not help the business owner. It's near imposible to remove a bad review or remove your listing (which you didn't agree to list on the first place) i find that highly unfair, and to disadvantage of many.

Thumbnail of user lauram288
1 review
1 helpful vote
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August 5th, 2017

While in LA on a leisure trip, housekeeping went through my sons billfold and stole $130 in cash and $365 in gift cards that he received as graduation presents. Never stay there. House keeping has thiefs and the hotel doesn't cooperate in changing anything about what they do.

Thumbnail of user goodwinj
8 reviews
27 helpful votes
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March 7th, 2011

TripAdvisor is comprehensive and an excellent resource for hotel information, which has two major shortcomings:
1. As some have noted before, it is mostly helpful regarding hotels, and less so when it comes to tips or travel guides. For those I would recommend googling specific locations, or consulting forums. A general tip: get on local sites, and use Google Translate; you won't believe the amounts of unbiased information you can get there.
2. The site is more informative and doesn't allow enough space or volume for complaint. Granted, it is not an anti-fraud site like this one, but the reason most people get on it in the first place is to make sure their hotel won't be terrible or they won't get ripped off by it, etc. So when someone has a dreadful experience with a hotel, their review gets lost in the sea of other reviews (many of which are completely useless and "vanilla" - if you have nothing to say, don't say anything!). That's why the size of the site is a pro and a con.

Thumbnail of user peterr60
3 reviews
1 helpful vote
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May 2nd, 2016

The great thing about trip advisor is you get real time reviews of other travelers experiences. The good the bad the ugly.
When your traveling there's nothing worse than having bad service or misguided information. Trip advisor really tells us all.

Thumbnail of user williamb2066
1 review
2 helpful votes
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July 13th, 2020

We have been permanently closed for 3 months, but cannot get TripAdvisor to remove our listing. They are disappointing people everyday as they call and we have to explain.
Not good business. They used to be on top 5-10 years ago.

Thumbnail of user mitchp38
1 review
16 helpful votes
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April 17th, 2020

Our business received a 1 star review but wait... that's not the issue, the person treated our staff with COVID19, threaded to burn down our property and continued with verbal assaults. After reporting this to the local police who are investigating and reporting to Trip Advisor they replied with "After completing a thorough investigation into your report, we've found that the review in question complies with our submission guidelines. As a result, it will remain published on Tripadvisor." complete disregard for the truth and zero accountability for the protection of business.

Thumbnail of user pmf
3 reviews
19 helpful votes
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May 27th, 2019

We have tried using Tripadvisor to list our beautiful new bnb rental. Our rental was built to ADA wheelchair accessibility guidelines, because there is a lack of access on the island regarding vacation rental homes. We have not had a dingle booking in three months! Upon investigating, we find our listing doesn't even show up on their map, and if we search by "wheelchair accessibility" it doesn't show either. They appear to be truly biased towards hotels, and towards their long-standing client bnbs. Save your money and list your bnb on Facebook instead!

Thumbnail of user path168
1 review
10 helpful votes
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April 13th, 2018

Went this afternoon for HH and the 2 good beers were out. Then, the chef decided that dinner would start at 5 not 4 as advertised. Seriously? Bought one over priced beer and left. Went next door to Calypso, great craft beer for 3$, shared the seafood platter, and had the clam soup. Excellent. SKIP 11th ST. Bad marketing and decision by the chef, Would love a response.

Thumbnail of user aiselles
3 reviews
4 helpful votes
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February 19th, 2018

I travel a lot and this site is very helpful when I'm searching and booking hotels. Their review section is also a great feature for me to check and see others feedbacks/comment of that particular hotel, restaurant etc. On top of that I am also getting affordable offers and discount from this site. Highly recommended!

Thumbnail of user omegas
2 reviews
0 helpful votes
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February 27th, 2016

If you are travelling to a place you have never been to, Tripadvisor can be relied on. But i found in some cases that subjective judgment of reviewers (hi rated reviewer) can be judmental and contrary to the facts. I found reviews of high rated reviewer, which is unfair as it was during an incident while may cause visitors decline visiting the place reviewed. So visitors of trip advisors should also visit other websites to check the object.

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