• TripFactory

TripFactory

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Overview

TripFactory has a rating of 2.8 stars from 320 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TripFactory most frequently mention next day, and worst experience problems. TripFactory ranks 15th among Vacation sites.

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Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
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How would you rate TripFactory?
Top Positive Review

“Good Co-od & Well Organised”

Y S.
9/26/19

Well organised & managed trip. No glitches at all. Always connected and informative with us. Few hidden aspects could have been made aware to us.(Big Boat - Phi Phi Island). You should also have some authority on hotels to put across requests made by guest, as a tour operator. Otherwise on overall TripFactory is good to deal with, will surely look forward and involve them for my next trip.

Top Critical Review

“Gangtok, Pelling, Darjeeling 2024 Vacation”

Chaitra K.
5/12/24

If you are expecting a Hassel free trip/vacation please do not book through "TripFactory" company. Non cooperative employees especially "Bidesh" and "Aishwarya", Thanks to the poor planning and co-ordination of the above people we could not enjoy our trip to the fullest. Our simplest of the requests were denied upright. We missed seeing the most important place in Gangtok the nathula pass due to "Aishwarya's" pathetic planning. When confronted with our concerns she disappeared for days. The telegram group was a waste. Darjeeling hotel booked by them was a dumpster. We were lucky to not catch any disease from the locality/hotel where we stayed. I am sure the positive reviews seen on google are all paid! Do not trust them.

Reviews (320)

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trip factory (167)
Thumbnail of user ravir49
1 review
13 helpful votes
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March 4th, 2020

We recently went on a family holiday to Singapore and Malaysia, organized thro Trip Factory. This was my 5th year of association with them. As usual Trip Factory team did a fantastic job of planning, coordinating the entire trip more joyous and pleasant experience to me and my family at competitive price. Last minute changes were accommodated. Telegram communication was very useful. Prior update on entire trip plan and daily update on pickup and cab details were awesome. The local tour operators also did a great job in providing great hospitality to all of us, which made us feel at home, even when we are away from home. Thanks to entire team for the great support and cooperation. I would certainly recommend Trip Factory to my friends and family, and I will also continue our journey with them for all future tours. Thanks. Ravi

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review.
Thank you once again for your valuable feedback. We look forward to serving you again!

Thumbnail of user pareshs4
1 review
1 helpful vote
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February 4th, 2019

We had amazing trip experience with tripfactory in dubai...

Well planned... tour guide was good humble pickup & drop was on time...
Telegram group was with us anytime for help on journey
That's the best thing i had experience ever.
Other ppl on our group was telling they don't get any update they have to call them n ask for tomorrow schedule.
I told them about my trip n schedule n group support... they just got shock...
Tripfactory is just amazing...
Thank you for making such a wonderful memories with us...

My frank opinion is go with tripfactory... n just feel the moment... N ur all trip organisers will take care of u... book it nw...

Thank u

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us

Thumbnail of user alokb7
1 review
0 helpful votes
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November 4th, 2018

Overall it was a great experience. Drivers were nicely trained and vehicles were neat and clean. The drivers took good care of the vehicle. However a few suggestions which I hope you will consider-
1. Drivers arrive 15 min prior the allotted slot which is good. But if they arrive early, they should not call before the allotted slot and ask where to park the vehicle as we being tourists have no idea about a new place.
2. One driver should be there for visit to a single place so that pick up is easy to coordinate. Now we had different drivers for drop and pick up so it was difficult to fix a pick up spot.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user bh327
1 review
0 helpful votes
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October 25th, 2016

Trip Factory helped me book to Andaman Tour Package one a very reasonable price along with the right set of Hotels Provided. At first I was skeptic about the site and the plan of the tour, because at a point of time, there was no confirmation of the hotel for me even before 4 days of my travel, but they have promised and has given me a upgraded and a better hotel with private beach. I strongly recommenced to plan your trip with these guys. They will make everything smooth. Unlike the big sites like makemytrip or clear trip or in-fact for any other websites, they cannot even make things better at such a price as trip factory did those thing for me.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user samirs21
1 review
0 helpful votes
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December 1st, 2018

We approached Tripfactory to suggest Honeymoon destinations. Agent was very patient in tailoring the holiday package for us and they have excellent support team to assist us while in trip.
My only regret is that I paid too much for this holiday. The moment I purchased local Sim in Dubai Airport, I was handed a voucher book that offered 1 free ticket for every ticket purchased. We could have done almost all the activities at a half rate.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

Thumbnail of user milang11
1 review
0 helpful votes
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January 11th, 2020

I found the service and response of this travel agency to be excellent. Easily 5-stars. My messages in telegram group which was made by them were promptly responded to, and everyone showed up when they were supposed to. The cost they charged also seemed like very good to services given by
Tripfactory.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user himanshus17
2 reviews
0 helpful votes
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October 30th, 2017

Many thanks to TripFactory Team for making our trip to Dubai memorable... Everything was well managed throughout our trip... We had thousands of questions for everything but the team were available to solve them effectively... Travel costs are also reasonable...
Will definitely plan further trips with TripFactory.
Highly Recommended...
Thank You! :)

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user gauravs27
1 review
1 helpful vote
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January 6th, 2017

Everything had been arranged perfectly by Trip Factory and went smoothly. The accommodation was very comfortable.

The only problem came on the last day when we got to know that we had a connecting flight to Delhi as we had already informed you that we don't need any connecting flights. But still thanks for all the assistance given to make this a memorable holiday.

I will be planning another holiday will contact you soon. Thanks.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user ajayp35
1 review
0 helpful votes
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October 11th, 2018

I would like to thank Tripfactory Team for providing us hassle free tour experience. This was our first international trip so I was worried a little bit but tripfactory guys helped a lot and arranged everything very well. I will definitely recommend my family and friends to go through tripfactory.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

Thumbnail of user balakrishnang
1 review
0 helpful votes
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September 13th, 2016

Siva was helpful in all means from the date of booking till the end of the trip. He was in contact with me when ever we face any issue. Siva used to solve the issue and help us by providing the right solution by confirming the same. I would like to take another trip plan under siva's advice.

Thanks siva for ur kind and helpful trip advice. Your way of approach and helping tendency gives more confidence on choosing Trip factory.

Tip for consumers:
Contact Siva the best advisor who is ready to solve the customer needs in no time.

Service
Value
Quality
Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

Thumbnail of user thejk
1 review
0 helpful votes
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November 9th, 2018

Well organised tour to langkawi from Bangalore. But needs to plan better by covering more important places. Hotel n transport good. Service support on tour through telegram group is appreciated. More information on must see places with customers is needed before trip finalisation.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user tushark4
1 review
0 helpful votes
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November 30th, 2016

Great Planning, Coordination and Execution by the staff.
Hotels offered were beyond the expectations. Great food and hospitality.
Helpful staff. On-time availability of cabs.

Honeymoon, a most important moment for couples is beautifully planned by TripFactory folks and would recommend to others.

Service
Value
Quality
Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

Thumbnail of user afzalo
1 review
3 helpful votes
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October 23rd, 2017

With the limited time given they arranged lots of good option with complete package.
Had a great stay at grand hyatt...
Nice n quick response by tripfactory.
Excellent service 5***** for tripfactory.
Will definetly recommend...

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user sohailm7
1 review
1 helpful vote
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August 20th, 2018

Travelled to Thailand with TripFactory n it was my third trip with them. Really awesome trip. No hassles absolutely. All the hotels arranged were damn good, transfers provided were outstanding and everything went as per itinerary.We clearly felt that our expectations exceeded when on last day itinerary said lunch not included but to our surprise it was also provided. Professional management, helpful, friendly and cost effective. Our association is going to be long with Tripfactory. Compared prices with fellow tourists who came through other agencies and we understood that v got the best airlines, best hotels and best arrangements at the best poosible prices.

Its never easy when you are coordinating with international agencies and a few hiccups are expected naturally but even those were not visible, they managed it so perfectly. Thank you so much for the awesome arrangements.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review.

Thumbnail of user bijoyk1
1 review
0 helpful votes
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November 28th, 2019

Trip factory did a great job in chalking out a memorable Thailand vacation for me. Each and every aspect of the trip was planned meticulously by a travel expert. They also have an amazing telegram support group that gave us round the clock support during the trip. I'll definitely choose trip factory for my next vacation.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

Thumbnail of user vipins5
1 review
0 helpful votes
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July 14th, 2017

Our trip was to multiple locations and involved multiple activities and multiple services providers. Martina handled it like a superstar and we hardly had any glitches. We were provided everything as promised and never was left stranded wondering " what next "? We also were travelling as a big fat Indian family with 12 people ranging from 3 year old to 65 year old and every age group was well taken care of.

The guides allotted were excellent with their skills. Local Agent "Sahil" was an add-on superstar but Martina definitely takes the 1st place and I would definitely recommend trip-factory to friends and family only because of these two.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

Thumbnail of user ravindrag7
1 review
0 helpful votes
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October 5th, 2019

Amazing team, they treated us like their own family and did the trip. Last minute upgrades, good hotels, good cars, good chauffers, everything is perfect. Will surely travel with these people again. Thank u team

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Mr. Ravindra,

Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review

Thank you once again for your valuable feedback. We look forward to serving you again!

Warm Regards
Clinton Thomas - Team TripFactory

Thumbnail of user praveenk21
1 review
1 helpful vote
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December 8th, 2016

The trip has been a memorable one. We had a very wonderful stay at Misty Mountain resort. Driver was very calm, polite and helpful.
Thank you for making the Allepy House boat experience unforgettable.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Thumbnail of user mohank23
1 review
8 helpful votes
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December 16th, 2019

Bunch of our friends planned this trip and initially we had no clue as to how to proceed. We did some googling and came up with list of places. But booking them online was a complete mess. Tripfactory just did the job for us. Starting from picking us from the airport to dropping us back, all the transits during the entire stay and local bookings were neatly managed. We stayed for 5 days and we never needed to even speak a word to our taxis coz they were present on Time and were aware of our plans. Highly recommend

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

Thumbnail of user rajkiranb
1 review
0 helpful votes
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July 19th, 2017

Excellent service. We had booked itinerary for Leh, Ladakh for 10 days and everything was arranged very well. I was little afraid of booking a trip online after once been cheated by some other travel agency (named Trip Times Now). But Trip Factory proved me wrong. Right from the day 1 till they always follow up with you. They will keep in touch with you before and during the trip. Everything was very smooth. The hotels booked were also pretty decent. Also, they made sure the driver reaches on time to pick and drop us from airport and to the spots.
Keep up the good work. Looking forward for the next trip with Trip Factory. Thank you.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Thumbnail of user anilb6
1 review
5 helpful votes
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June 19th, 2017

Truly professional and delightful services from TripFactory; right from enquiry to response to booking to itinerary execution and coordination thereof. Just perfect! I am extremely happy and satisfied with their services. Such was the level of their good service that I have already recommended TripFactory to all my friends and relatives. Here, I must mention about their unique online tour presentation and the systematic, elaborate detailing of the package offered impressed me the most, which in turn gave me the confidence to go ahead with TripFactory. And, voila, my Hong Kong trip turned out to be a dream tour! On price front too, they are quite competitive - in fact better than the known ones - delivering best on their promises and commitments.

Now on, I am permanently hooked on to TripFactory. Keep doing the good work!

Anil Bisht

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user deepeshn
1 review
3 helpful votes
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June 7th, 2017

This summer my kids decided to travel to Andaman islands seeing some documentary on national geographic. I started googling and landed on tripfactory.com. My enquiry was attended by location specialist Mary. She proposed 7 options from which i decided on the best suited plan for my family. Really thank Mary & the entire Tripfactory team for the wonderful trip. One thing i was really impressed was daily call from tripfactory team to enquire if every thing was going on well... thanks team once again and keep up the good job...

Andaman is heaven with pristine beaches and lush green environment. It is a must visit place in the world...

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review

Thumbnail of user naveenm10
1 review
0 helpful votes
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January 23rd, 2019

We are immensely happy to thank you for the excellent tour arranged for us in Bangkok, Thailand.We have enjoyed the trip thoroughly. Stay, sightseeing, guide and other arrangements were excellent and made the travel experience a memorable one. Cost was very competitive, reasonable and arrangement during each and every places were excellent. Worth trip for the price. We can refer our friends and family.
Navèen Kumar
SAM Zip Line

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

Thumbnail of user farzand
1 review
1 helpful vote
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January 4th, 2018

Our trip to Kashmir exceeded our expectations on every level. From my very first interaction with Vijay Gn, our travel agent demonstrated his care and concern for understanding the needs of our trip.
This was a fabulous trip! Every hotel we stayed at was wonderful in terms of location, proximity to major sites, customer service, and overall amenities.
In summary, the trip that our travel company put together was a vacation that my wife and I will always cherish.

Thanks again to our agent - Vijay Gn and this company for putting all this together for us, and helping make a dream come alive.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Thumbnail of user diptis5
1 review
1 helpful vote
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November 21st, 2017

First of all I would say I gave the best travelling experience with trip factory. They have given us the best deals at a nominal price. The services were good. Starting from hotel tour guide everything was well planned. The trip factory suggested us the best hotels. I didn't have to deal with any sort of inconvenience. I will suggest trip factory to all the people as they are very good in terms of packages as compared to your fellow competitor. My next international trip will be again from trip factory.

Thumbnail of user vinayg4
vinay g. – TripFactory Rep

Dear Madam,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

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TripFactory, India's Largest Holiday Store provides the largest selection of holiday packages globally. You can book holidays online or with help of a expert.

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Thumbnail of user vinayg4
vinay g.
Typically does not respond to reviews

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